Finchley Road Audi
Audi dealer Finchley Road Audi, 279 Finchley Rd, London NW3 6LT, United Kingdom:
220 reviews
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Address: 279 Finchley Rd, London NW3 6LT, United Kingdom
Website: group1auto.co.uk
Phone number: +44 20 3733 0743
GPS coordinates
Latitude: 51.5476794Longitude: -0.1882287
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reviews
Sara Vester
Finchley Road Audi have really improved over the past few months. Great service beyond the extra mile, not only is selling you the car but making sure the after sales services is kept to a 10 star service. Thank you for making my experience at Audi more pleasurable.
2 months ago
Teresa Oakes
Was in need for an urgent repair of the cooling system and was looking for a spare part which wasn’t in stock anywhere around London. Team here did a tremendous job to help to get it in just 2 hours (unlike others in 2 days). Very efficient process and positive experience.
10 months ago
T Hampt
I took my car in for an oil change on 3rd December to Finchley Road. All I can say is that the service was atrocious. I would have given them a zero rating but Google does not allow this.
Upon entering the dealership, I was not greeted by …
6 months ago
Skyler Dyer
After posting a 5 star review for my service, I found some issues with my car related to what had been addressed in the service. When this was queried the staff (notably a lady from Customer Services) were unbelievably rude and had wanted …
1 month ago
Flami Valente
Massive respect to the customer service. Especially, Mr Misbah, I, a genuine respect for you sir. You came correct in terms of your approach. Thanks mate. Thanks mate. Until we meet again. ????????
1 month ago
XiaoMeng Di
Service was prompt and very efficient and I was kept informed through out the entire process.
1 month ago
Aseel Tobail
off all the Audi services I had over the years, Finchley Road is the worst, their customer service team are rude will ignore you. double check with some off the prices the quote you as other Audi services charge way less. I think they over …
1 month ago
freeaxes
Extremely easy to book my service online. Follow up calls from the branch prior to remind me of the service. Upon drop off, contactless check in and key drop was easy to use. Received a video of the car being checked (nice touch) and also a …
3 months ago
Walter Potucek
Really excellent level of service at all stages of the process. Georgia was professional when organising the times, kept me informed of progress and made sure I received the car at the time we agreed. Des in the garage was also very helpful and made sure I was happy with the car at handover.
3 months ago
Isaac Darragh
Brilliant customer service and car was delivered sooner than expected! Thanks to Misbah for not only resolving my queries but going above and beyond in delivering amazing service and ensuring that I was updated with all the progress of the …
2 months ago
Gatsy Dulin
Contacted Audi Finchley Road about getting a car, James Bailey took my call and was so Professional and helpful.
Each time I emailed with an enquiry always got a quick response, the day I collected my car I was very nervous as never …
1 month ago
Victoria Arizu
Fantastic experience! My service advisor Georgia Collins was brilliant. She was very welcoming and explained everything so well. She kept me up to date and even sent me a video of my car whilst the service was being carried out. I will …
6 months ago
Cori Brown
Not much to say except no-one bothers to offer any assistance unlike other dealers who are keen and eager to assist
1 month ago
Arvind Prabhakaran
I took my Audi in for regular MOT, my car had no prior issues but Audi called me and raised some concerns. It came to a pretty high unexpected cost but as always Finchley Road Audi went above and beyond and was able to get it down to a …
5 months ago
Leon Hebrink
I buy original parts for my old AUDI A3 from Finchley road branch for more than a decade. The Part's team, leaded by Mr. Clive, had been incredibly friendly and helpful; I just feel great whenever I go there, not only by having the genuine …
6 months ago
Sam LeBlond
Was in search for an Audi but didn’t purchase in the end however, cannot fault them.
Beautiful, reliable and economical vehicles...But not cup of tea!
2 months ago
Lauren Mejia
Bought my first car through Finchley Road Audi and it was a great experience. Highly recommend Yasser as a salesperson as he was super helpful and knowledgeable on the cars. Thank you again for your help!
3 months ago
Kathy Grenfell
Great service from Emma at Finchley Road Audi from start to finish. Very pleased, thanks Emma and Audi
1 month ago
Justin Miller
This is the second time I booked my car for service. The first time I dropped it off at 9:30am and at 5pm got a call that they didn’t finish and I need to keep my car. I could not leave my car as needed it the next morning so I went to …
3 months ago
Amr Shennawi
Very upset with my audi a3 saloon (21 plate). Literally took ownership of it 2 weeks ago and literally after two hours of owning it the SOS call system reports a fault, the hands free calling acts up and the MMI system restart itself every …
1 month ago
Myrna Potters
I took delivery of my new Audi a few weeks ago and can't express how pleased I am with the process. I am not normally one for reviewing experiences and in the past haven't particularly enjoyed purchasing a car. However, special mention to …
1 month ago
AnneMarie Welsh
Collected my new car today, sales rep Misbah Chowdhury done an excellent job talking me through everything i needed to know and made sure i was pleased with the service before i left. If your planning on getting an Audi, head over to Finchley road and ask for Mr. Chowdhury.
1 month ago
Dominique Levy
I had a brand new car on finance from Audi Finchley Road in Oct 2020 I had a number of faults within the first month. After 6 months the issue has yet to be resolved. The car isn’t roadworthy and a danger to life but Audi Finchley Road have …
4 months ago
Christian Evans
Helpful staff, nice easy access of a41 with turning circle.
2 months ago
george dolman
On two occasions I have taken my R8 for a fault repair. On both occasions they misdiagnosed the problem and the estimate was several factors higher than what I ended up paying an independent garage. I can’t fault their reception and …
3 months ago
Hayder Jebur
I had a puncture, this was resolved really easily and quickly. The service I received from the team was COVID safe and very professional. I wouldn't hesitate to recommend Finchley Road Audi for their prompt, efficient and most importantly COVID safe service. Thank you.
3 months ago
martinjrtremblay
Overall I had an amazing experience in Finchley Audi thanks to Misbah. Misbah has been extremely helpful, patient and very friendly which made my experience absolutely amazing! I will definitely be recommending Audi Finchley to friends and family, specifically Misbah!
2 months ago
Jennifer Copeland
Very happy with service at Audi. Georgia Collins was very helpful. ????????
1 month ago
Lucy Myrick
Covid secure, professional and timely service. All done under warranty. Very good all round.
4 months ago
Debbie Magee
Bought my new car from Audi Finchley and had amazing service from James.
He wasn't too pushy, was honest and tried his best to help me get my dream car on my set budget with some extras with some to-ing and throwing between his manager and …
5 months ago
Marianne Weaver
Great Covid safety measures in place. Quick and easy drop off and pick up
3 months ago
Brendan Hoban
Efficient friendly staff. Car inspection thorough and recommendations as to work to be done to the point. Work carried out speedily and arranged to be done in one go so as to minimise the cost to me.
8 months ago
Shannon Bowman
Finchley Road Audi has exceeded all of my expectations. The level of service, (initially from Alban) overall professionalism and on-going support here outweighs my experience with any other dealership. I wouldn’t think about going anywhere …
6 months ago
Mihaela Velniciuc
Where shall i begin, when i bought my car i was getting told about these insurances they provide like tyre insurance, so if anything happens to your tyres its covered, since the car i bought was a S3. I feel like audi has really scammed me …
2 months ago
Kat
Nice in answering my questions on the phone and in person just as nice and genuine.
4 months ago
Brian Foulkes
Very disappointed in the service. Booked the car in for a health check and inspection, they quoted me £60. Unfortunately, it seems that they are better at ripping off customers then servicing Audi's. They literally doubled the bill on …
6 months ago
Jaysen James
Great service - knowledgeable and friendly staff. Workshops and service department are top notch
6 months ago
Sissel Smith
Fast, efficient and friendly service and a very clean car on pick up!
4 months ago
Maddie Gentis
Thanks Mis for all your help we love our new Audi Q5! Thanks for spending the time to go through all our options and getting us our perfect car. You gave great service and managed to get our car quicker than expected. Would highly recommend you to our friends and family
3 weeks ago
Asma Benoun
Very knowledgeable stuff and good range of car available.
4 months ago
Richard Fancil
Very helpful sales people.
1 month ago
Sam M
Finchley Road Audi service has always been super good and efficient. The staff are kind and friendly and very helpful.
It’s difficult to get appointments here sometimes but the rest is great.
8 months ago
Rocco Marinaccio
I went for a test drive, but they didn't have the car available nor bother to call me to inform me about this!!!
I normally drive Mercedes-Benz, but wanted to check out the A6; but will NOT even considering AUDI anymore since they have …
9 months ago
Donna Kendrix
Unfortunately I was not impressed with the customer service I received. I was quoted 3 different prices for the same job (oil change). This lead me to think they were literally making up the price as a chance opportunity to see how much …
10 months ago
Jennifer weller
Incompetent. Took my car twice there to fix a sound issue - all i have received is a covid-related dismissal.
Booked the earliest appointment 2 months in advance, they assured that they will look into my sound issue as soon as I arrive. …
4 months ago
Lee Brackman
Had a fantastic experience with Audi Finchley Road. From the beginning to the end of the process we felt looked after. Chris Garcie was outstanding - he was always available and spent a great deal of time negotiating the best deal possible …
9 months ago
Chris Bass
Great service and I would recommend it to all Audi drivers.
6 months ago
Prabjit Bassi
A/C is not working after a simple oil change. I have be trying to reach them by phone for 2 days but they won’t pick up.
I contact them by email and waiting…
I will update this review once the issue is resolved.
1 month ago
Patrick Mann
Sold a car that doesn't work after delivery. Made me wait 2 hours in the cold for manager who had left the building while I was told to wait for him. Rude, speaks over you. 3 weeks on I'm still waiting for refund of the car that would not …
4 months ago
Graham Ford
spoke to clive in parts who was brillant.He gave me a good discount and good advice on the waterpump and thermostat for my a5.He rang me a short time later to say the parts were in and would be delivered straight away.From ordering and delivery it was only an hour.Super service.Will 100% use these guys again.
11 months ago
