British Heart Foundation Furniture & Electrical
Thrift store British Heart Foundation Furniture & Electrical, 211-219, Old Kent Rd, London SE1 5LU, United Kingdom:
51 review
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Address: 211-219, Old Kent Rd, London SE1 5LU, United Kingdom
Website: bhf.org.uk
Phone number: +44 20 7160 6200
GPS coordinates
Latitude: 51.4903712Longitude: -0.0802893
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reviews
Michael Romanow
I'm trying to contact this shop for 2 weeks , made 2 bookings online , left a voice message but no one seems to care !! I didn't sold the items as i wanted to give for charity. Then you can't complain or request for donations when your staff are clearly not doing the job they should be doing . I bet if it was to collect cash you would run to collect it ! I will never call again or donate to British heart foundation , as you clearly do not need donations !!
2 weeks ago
Virginia Abouzeide
Good choice of everything here.furnish your new home at fair prices.Everything donated by the public going to a very good cause.Very helpful staff.they collect donations and also deliver your purchases
2 weeks ago
Mike Bender
I've bought and donated here. This is the best place for furniture. High quality stuff for good prices and all for charity. Wish there were more around!
In terms of donating, make sure the furniture is pulled apart and can go through the door. The movers make minimal effort and do not even bring an Alan key. They seem to refuse things that don't fit in the elevator. They will however take useful things as long as you keep it efficient for them. I found it worthwhile to donate. They also texted me 30 min before arrival which was great. Dates are always pretty far in the future (around 2 weeks) because they cover different areas on different days. For example, they might only come to your area on a Wednesday.
I'm glad I donated!
2 months ago
Helen Chaknine
Making A Donation
I have a nearly brand new and very stylish John Lewis sofa bed to donate. The phone or my online requests are never answered. I will have to EBay it. I’m very disappointed as I would preferred to give to charity.
1 week ago
Timothy Maughan
If you wish to make a furniture donation, don't waste your time. I went to their shop at Old Kent road, and showed photos of each item to be sure they wanted them. They said it was ok for all of them to be collected. At collection day, not only they came extremely late with no explanation, but they took 1 small item only as they had to rush... I suppose. So it's a total waste of time and the van staff is quite rude. Too bad as the original idea to recycle and help heart research was quite good. It's a shame it's so discouraging for people willing to make donations.
1 month ago
Mark Schafer
As I was working there I buy antique furniture from them in good prices .if lucky you find new furniture. Construction and delivery they are fantastic ????????
3 months ago
Jason Smith
Pretty good value for a good cause. Staff is helpful and mostly nice..
1 month ago
David Joy
Called in for a collection date to donate some furniture and the delivery driver never showed up. Got no courtesy call to say that they weren't coming. I made the effort to call the store so I could find out what was going on. They said that the delivery driver was coming but they never showed. I'm appalled and very disappointed. I've been ringing back to see if I can get another delivery date but no one in the store is picking up the phone. I have a donation card and donate in shop as well with them and it's disappointing I'll have to find another charity to donate to
3 months ago
Matt Drake
Had a lot of bedroom furniture to donate, the soonest they could collect was 2 weeks after the date requested. Got an email confirmation and a phone call the day before to say they were coming to collect on said day.
Waited all day for them to not even show up. Made calls to them the same day and the next, no response.
Time wasters.
2 months ago
Bev Brink
Lovely, helpful staff. You need to pop in regularly as they always have new stuff coming in. It can be a bit hit and miss - but worth checking out. The good items sell fast - so there are some great bargains to be found.
6 months ago
Karthick Sarvanan
Went in with my son and daughter in law for a chess of drawers found what they wanted at a good price. Knowing your helping a good cause as well is always great. The shop was clean and tidy. Have to say the staff where lovely
9 months ago
John Gomez
doing a nice job
10 months ago
Dave Vachon
Dreadful joke of a service making a fool of kind people willing to donate. Waited in all day long for them and nobody turned up. Had one missed call and attempted all day long to call back and only got a voicemail. I am left with a load of bulky furniture, books and other items clogging my landing because of these unscrupulous, unprofessional people. Will NEVER trust this 'charity' again. Trust me find somewhere else to donate your items!
2 months ago
Carly M
I ordered a collection the van turned up with two of the rudest and LAZIEST people I have ever met and dealt with I had a bit of stuff to collect I had two washing machines the young lady asked if they were working as far as I know yes but she do worry not we have a place that tests them if no good we send them for recycling they took my two sofas plus some electrical goods they spoke English but all the time speaking in their mother tongue so I did not understand I think that is down right rude they said no cannot take I am sixty seven I can lift it with you also had a tail lift on as no heavy lifting involved I asked them are you volunteers they said no we are employed they must have someone in the know if I had a company now definitely not employ them unemployable
2 months ago
Heather Sears
BHF need to use pickup drivers with better manners. The two who called last week to collect my donation of a leather sofa came right at the end of the time slot, failed to properly introduce themselves, spoke to one another in my own living room without reference to me and left refusing my donation with barely a couple of words.
I don't mind that my donation was refused. My sofa met the fire regulations and was clearly resalable to someone with a good eye and a willingness to give it a little love and attention, but in the end that's BHF's decision. But please, I know you're a charity, but some basic customer service training - we used to call it good manners - is surely not beyond your budget?
4 months ago
James Hooker
Great shop - helpful staff and low prices. Obviously you need to be lucky on what they have in at the time - but usually you can buy better quality here used than you can get new elsewhere.
6 months ago
Carlyle Campbell
If their is an option for a zero star I will have give the zero .I was in the store yesterday morning 11/09/18 in old Kent rd. looking around and Mens were busy moving the furnitures around. One of the file cabinets caught my attention.
I ask the elderly lady if I can purchase it. Was £40, she then ask me if I want it delivered and I said yes. She ask for my post code which is se1 is about ten minutes walk from the store, she told me will be £20 pounds. I then said to her I think that is bit too much as I am only 3 minute drive away. In return she replied do you want it or not. With a complete attitude. I replied again to say I think the delivery charge is bit too much, she just walk away.
It may be a charity shop but it still cost nothing to be a bit polite to your customers. I was shocked with the attitude. I will still support the British heart foundation but not through your old Kent rd
3 months ago
kerry ontatzis
I have been there before and bought this sofa and it was very good quality and your money would go to charity
7 months ago
Michael Tripolsky
I booked collection service online and got a confirmation from the BHF said this store will contact me within three days for arranging the collection, while three days later, I didn't get a phone call, or an email from this store to discuss the collection. Then I called this store to discuss the arrangement, the staff took my number and my name said they will call me later, and guess what, no phone call at all. I just don't understand what's going on there. The management really need to solve this problem, you cannot promise something that you cannot deliver. This is a charity store, what you guys are doing right now is ruin the trust that you build with local community, and your local community won't support you without trust.
6 months ago
LETHA JOHNSON
Nice place to go for a look at the secondhand furniture because the stock is always changing. Prices are reasonable and it is nice to support the charity.
1 week ago
shemeka carter
A good cause. They have some old and new furniture at good prices
6 months ago
Tete Thomas
Great prices on some good quality recycled goods. Good for the environment and all for a good cause!
1 week ago
Kathy Lookout
You can always find very good item there. Very helpful staff and good quality of furniture.
6 months ago
Sujay Halder
Some of the stuff looks very nice and very nice things as well. Only minuses .... No one is looking after you , no staff attendance
3 months ago
Evelyn Lee
You can pick up so really good items here and help a good cause at the same time.
5 months ago
Cynthea Carrington
I like this place and the staff but I rarely see any cool, unique or vintage donations in store.
5 months ago
Stefan Scherperel
Very cheap and some good quality stuff. Very helpful staff.
7 months ago
Gerard Marrone
Very easy to donate and a warm fuzzy feeling that my furniture will find a good home
1 week ago
Ynez Garcia
The best place to go not only to pickup a bargain, however, quality and durable stuff. Excellent service and professional staff.
6 months ago
Dakota Wilson
Great staff, helpful and polite, very good prices, always getting in new stuff.
6 months ago
Peter Bakker
Really good value and quite a variety of household things on sale.
6 months ago
Augustinas Drulia
Not a bad shop for furniture, and your money goes to a good cause...
7 months ago
janet auster
Hi it sell's good things.????
5 months ago
Vincent Adams
Unfortunately, despite having confirmed a donation, the pick up driver never turned up.
4 months ago
RodiBoy
Good collection of furniture. Good price.
5 months ago
taja foxx
Cheap n chirpy with quite a few great bargains
1 week ago
Kinjal Shah
Pleasant staff and very useful service.
6 months ago
David Goldberg
I brought a keyboard from here, the D key doesn't work
5 months ago
Azoz Ezz
range is a bit hit and miss, but prices are keen!
6 months ago
Wilfred Taino
Very helpful but delivery charges are to high.
6 months ago
Charle Hull
Fantastic and helpful
1 week ago
raheena Musthafa
Do they do any deliverys ??????
3 months ago
Paul Parda
Friendly staff and fab items!
6 months ago
Megan B
Small shop, average choice
7 months ago
Melanie Butler
Exceptionally friendly and helpful staff.
5 months ago
HOOD PAGES
Reliable furniture store
3 months ago
Michael Imber
Great little shop
9 months ago
Dan Malloy
Friendly folks working in here.
6 months ago
Cahandra Wilbourne
Good for a good cause
7 months ago
Khaled Alneyadi
Comprei uma fruteira de vidro £ 5 linda..
6 months ago
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