Caffyns Vauxhall Ashford
Car dealer Caffyns Vauxhall Ashford, Orbital Park, Monument Way, Willesborough, Ashford TN24 0HB, United Kingdom:
96 reviews
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Address: Orbital Park, Monument Way, Willesborough, Ashford TN24 0HB, United Kingdom
Website: caffyns.co.uk
Phone number: +44 1233 273470
GPS coordinates
Latitude: 51.1279701Longitude: 0.8961904
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reviews
Keyerra Henson
Dropped off car for service, work done and collected same day. Nice efficient operation and Covid safe too. Cars been cleaned which saves me a job this weekend.
Thanks all.
1 month ago
m j
Thank you so much to Richard Denby and Tom George for the excellent customer service we received when purchasing our vehicle from you recently. You went above and beyond to make sure that we were happy. Thank-you.
1 month ago
Sheldon Snodgrass
I’ve never had any trouble personally,
I’ve had some issues with my car, it a Lovely lady called Natalie helped me and got me fitted in even though they were slightly full,
She helped me immensely and I’m very thankful,
The staff are friendly and welcoming, and when I was buying my car they made very thing clear on why was being done and what was going on,
Also having someone who videos what they’re doing to the car helps it’s pretty cool seeing someone being professional and going around the car showing you what’s wrong with it and saying we advise it gets fixed
I’ve never had that before and I think that’s fantastic as it shows the company isn’t hiding anything and they’re being very transparent with the Customer.
I’d highly recommend them.
Thank you.
2 months ago
Sadie Cunningham
Recently bought a new car from Caffyns Vauxhall Ashford and was very pleased with the service I received from the branch. Liam Bowler was brilliant and helped me through every step of the way. He had the car set up for me very quickly and it was in mint condition when I picked it up. Would defiantly recommend Liam Bowler from Vauxhall Ashford and will defiantly be going back to him in the future and highly recommend him. Thanks again! :)
7 months ago
Mark Greenwalt
Absolutely great service from this dealer. Ken was so amazing and extremely helpful and even more so in these difficult times. Very quick and efficient service. Am extremely happy with my new car 100% recommend and would continue buying cars from ken! Thank you
5 months ago
Leah Kroeger
Of all the car dealers I've visited I've never experienced such appalling customer service. I found a car I wanted and spoken to one of the team - I told him I had a 3 hour drive each way to come and look at this car and was only interested if it was in a good condition (in a nice tone than that of course). I was promised the car was in immaculate condition and was great. Well I turned up to see a car that looked like it had been cleaned with a brillo pad. Every single panel was scratched, it looked like it had been driven through bushes down each side. No one bothered to come out and see me so I left very frustrated, the salesmen then called me days later, and I told him I had seen the car and couldn't believe the damage. He then told me I must have been looking at the wrong car. I mean, there was only 1 for sale of this make and model, it's not a common car, it was on their forecourt and the number plates matched. He then proceeded to call me a liar and told me the car is in great condition. God knows what planet he was living on, but I would however recommend the Ashford Orbital if you're near by, much more pleasant people.
6 months ago
Chicken Slim
Great experience. Love my new car! Exactly what I wanted. Thank you very much Liam Bowler, will certainly be back and recommend highly to anyone looking to purchase a new car.
10 months ago
Austin Waldron
Car in for repairs, was kept up to date on progress, picked up car today and pleased with efficient and friendly customer service.
7 months ago
ForeverGrow
A nice place and friendly people
1 month ago
Milton Rice
During the pandemic took the car for service and mot. Covid compliant and the car feels so much better.
4 months ago
Tianyi Xiong
So pleased I brought my car from Caffyns Ashford. Staff are extremely helpful and made me feel at ease from the moment arrived. My car was ready to collect as promised. Looks and great and a dream to drive. Thank you for helping me with my dream car.
11 months ago
Janet Metzger
Decent service, NOT happy that the man who drove my vehicle back from being cleaned after its service was not wearing a mask whilst in my vehicle, baffles my mind.
5 months ago
pramono nugroho
Dropped into Caffyns Vauxhall to try and find a little car for my niece, there were so many cars available, both new and used it was quite overwhelming until the salesman approached us.
He was very nice and incredibly helpful, not pushy at all and spent an outstanding amount of time with us explaining the options available with regards to finance and other elements such as colours and much more.
I can say that I have never been more impressed with any motor dealership as I was with this one.
No hard sell tactics, incredibly helpful and very patient.
3 months ago
Katie Riesco
TOTALLY STITCHED UP!!!
After talking to the salesman i decided to place an order for a used vehicle. On doing this i was asked to pay a deposit of £500 to secure it which i did (FIRST MISTAKE) As it had just been taken in as a part exchange it needed some work done, ie wheel refurbs, scratches etc. They agreed to carry out the work so i went ahead with the order. I had arranged a finance package at the dealership of 24 months. A few days later i was called by the salesman to say that it could only be done over 30 months (THIS IS AFTER WE HAD AGREED TERMS) which to this he said to me “well your payments will be cheaper”. These were NOT the terms i wanted.
During the time the work was being carried out my circumstances had changed which resulted in me not requiring the vehicle. I phoned to explain my situation and was told i would not be receiving my £500 deposit back as they had a legal right to keep it (forget any moral right)
Their pathetic excuse was that the car was now two weeks older and had lost value, bearing in mind when i tried to negotiate reducing the price of the car when i enquired about it in the first place, the salesman said no as “ i could sell it at this price all day long”
They said they had spent money on the wheels being refurbed properly FOR ME. I would like to think that a company like this would be doing this work for any customer (MAYBE NOT)
I have since seen it re advertised for the same amount as i was paying (NO MONEY LOST THERE THEN) and the advert says reserve this car for £99, WHY DID THEY TAKE £500 FROM ME. DEPOSITS ARE NOT A LEGAL REQUIREMENT SO NO NEED TO PAY THEM. If i had of paid the £99 deposit that’s all i would have lost. In a nut shell, the staff here are only good to customers when they are ripping their hard earned money from them. BEWARE OF THIS COMPANY, and think to yourself when you are in there that they are after one thing only, AND THATS NOT CUSTOMER SATISFACTION!!!
LEGAL ROBBERY BEWARE!!!
9 months ago
Raynard Shank
Car recently serviced, fantastic customer care. Thank you.
7 months ago
Bob Levine
Had some serious issues with my Vauxhall Mokka but thanks to Ollie, he made the whole process painless and stress free.
9 months ago
Lauren Phillips
Very polite and helpful. Love coming to this dealer. Will come here for many years to come
1 month ago
Philip Loria
I recently bought a new Vauxhall Corsa from Caffyns Vauxhall in Ashford, Kent, for my wife. Maisie Hawkins was the sales agent for the deal which included a part exchange. The whole process was absolutely excellent. At times, Maisie may have felt exasperated with my bargaining style but she never showed it. I ended with a great deal and precisely the car that my wife wanted - one which had not been readily available in the Caffyns UK stock but Maisie searched extensively to track one down from another source. I recommend Caffyns Ashford in general and, most especially, Maisie.
2 months ago
Chathuri Wasundara
Corsa Griffin (new 2019) buying for my son.
I have dealt with many Salesmen over the last 30 years but I can honestly say that both Jake and Michael at Caffyns Ashford are the most genuine and by far the best in my humble experience.
I was expecting hard sell, as we got at many other dealerships in Ashford, however, what we received was understanding for a 21yr old buying his first car.
My son was made to feel at ease and was never once pressured, even though I, as a dad, asked thousands of questions.
I am extremely grateful for the treatment my son and I were given and I would definitely recommend dealing with Michael (Michael Watts) who was excellent.
Thank you Michael and Jake.
2 months ago
Carson Snyder
Had A Nice Range Of New & Used Cars Also A Good Range Of Prices
1 month ago
ryan lamontagne
I took out finance on a car here and the customer service was excellent. Adam Carroll dealt with me and made everything very clear and made sure I understood the agreement properly, I knew my best interest was in mind and didn’t feel like he was just pushing for my signature. Would definitely recommend to a friend.
5 months ago
Theresa Sayers
service is class thats why I'm always willing to travel the distance to come here. shoutout to Shania on reception for helping with my servicing and the technician John who worked on my vehicle.
1 month ago
Alan Lewis
I was pleasantly surprised to find the car had been valeted and washed after the MOT thank you, it was appreciated
2 months ago
dipps kaur
Great deal currently. Gave us £4000.00 off new car for our 15 year old banger. Customer service good too
2 months ago
Madeline Root
Great experience. Super service
1 day ago
Johanna Trotter
always get our cars here great friendly reliable staff and great deals .recommend.
2 months ago
Andres Jennings
Browsing for a used Vauxhall gave a totally different experience to their neighbours at Skoda. Welcoming and informative here. We've been able to get more info in ten minutes than we were expecting. Looking forward to returning for the test drive.
3 months ago
Julie Simon
Ummm. Whilst looking for a used car, genuinely got the impression that the staff were not that interested in dealing with me and my step son. Their loss, I say no more ☹️
4 months ago
Teresa
I bought a Mercedes E class last year. They gave me wrong locking nut for the wheels.
It’s been one year they haven’t solved the problem yet. I called numerous times and send them e-mails. They have not bothered to reply.
I had a Problem with the tyre but could not change it. AA could not change it. They put my life and my family’s life in danger.
Zero after sale customer service.
Avoid this place. Buy from somewhere else
If I could give them zero star I would
Horrible customer service
4 months ago
Jamezell Davis
When walking into the dealership to enquire about the new corsa. I was promptly assisted to by Ray where he helped to give me some more information about the corsa and went for a test drive soon after.
After that, I managed to get a good deal on a brand new corsa F which they only had one of around the back and I was able to pick it up in 4 days.
Thanks Ray and Jake for all what you did in getting me into my new car!
Overall a very nice dealership
7 months ago
Michael G
Superb team of experts to assist you with your choice of car within your budget. I received excellent service from the team of Adam, Maise, James and jake. This is my second car from them. Top Marks!!!
2 months ago
kevin brown
Friendly staff and a good service experience. My new Insignia was bought in which was a smooth process. Thanks Caffyns!
2 months ago
Kenny G
I know they do a good job in the time they tell me
3 months ago
Carl Postman
Maisie was a first class sales rep! I felt totally comfortable with all the great advice and was all explained very simply! I was never under any pressure and she came across as genuinely natural and helpful, thank you so much Maisie! x
4 months ago
allison burns
We approached Caffyn’s needing a van, and were dealt with by Jake Paine who catered for our needs entirely. Being in construction he met every need we asked for and presented a price we were more than happy with.
Plenty of extras were involved and most importantly after purchasing: the aftercare we received and still receive to this day is exemplary.
If you’re in need of any vehicle, commercial or domestic, Jake and his team are your people to use.
4 months ago
Kelley Morris
I have had the pleasure of using the services provided by Caffyns Vauxhall Ashford twice .
On both occatiions the service I recieved went , in my opinion , above and beyond that provided by other car dealerships that I have had the misfortune to have used in the past .
Big up to all the kind and professional staff at Caffneys Ashford.
4 months ago
Jeremy Robidoux
Very good service at a good price. The service they provide on taking you where you need to go after you have dropped off your car and then picking you up to collect, is a nice touch. I know other dealers who don't provide a transport service.
5 months ago
Larry Crpenter
I bought my corsa from Maisie on Saturday. She was so friendly, and made the whole process stress free. I didn’t feel pressured into anything and I am so so happy with the car! Thank you Maisie!
3 months ago
Anthony Slowick
Thank you so much to Ken & James for helping me get out of a situation that I was left in by someone who used to work for Caffyns. They have been so professional, took ownership of the problem and helped me so much to get into a new car. They went through everything properly with me so that I knew exactly what I was signing. I love my new Vauxhall Adam and really appreciate their help.
1 month ago
Jerry Dwyer
Excellent service. Very pleasant staff made to feel very welcome
3 months ago
Anne Cayer
Too many mistakes from the start... and the manager has absolutely no people skills or competence to be in his position. Very unhelpful. Everything was great until I bought the car. Then it was missing features that we were told the car had but... “oops it doesn’t here’s some free overpriced rugs”... Wrong mileage on the contract... “oops can’t change that... you should have checked the details that I was responsible for”... wrong name on my car documents... “oops oh well you’ll have to sort that out yourself and pay the cost”. Never again! And won’t recommend it to anyone.
5 months ago
neha srivastava
James is wonderful, above and beyond the call of duty. Thank you so much. Driving off the forecourt now, hope I make it home! Lol
4 months ago
dry anchovy
I got served by Stuart who is a great member of staff and an asset to your team. He was very friendly and explained everything, never hiding any hidden costs
4 months ago
Zaper Vine
Very friendly and professional. Prompt service from booking in my car to returning it
3 months ago
David Kilgore
Great service team providing quick efficient service. Exceeded customer expectations in understanding needs.
4 months ago
David Chin
Great place got a new car..
3 months ago
ishibashi tomohiro
Had a really nice experience buying my first brand new car so abit nervous. Adam was very patient and helpful would definitely recommend
3 months ago
Mark Wassink
Excellent service provided. Staff very polite and service charges were realistic.
1 month ago
rebecca fansler
Always friendly and car comes out gleaming after a visit there.
4 months ago
Brittany Hankins
Very friendly and helpful service
2 months ago
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