Ground Control Ltd
Landscaper Ground Control Ltd, Kingfisher House, 1, Radford Way, Billericay CM12 0EQ, United Kingdom:
16 reviews
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Address: Kingfisher House, 1, Radford Way, Billericay CM12 0EQ, United Kingdom
Website: ground-control.co.uk
Phone number: +44 800 031 8221
GPS coordinates
Latitude: 51.6305610Longitude: 0.4109947
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reviews
MaroLee Miller
Where do I start. Ground Control are contracted for the grounds maintenance in the property where I live. Since having the contract the state of the grounds has gradually deteriorated, they often don't bother turning up and when they do seem to do a very poor quality job. One of their staff was once heard on the phone saying "This site is a doddle". Well if its a doddle why are they doing such a terrible job
1 month ago
Brian Rousseau
I have worked at Ground Control for over 15 years and have always been treated well with investment made in regards to training/courses. The company is very forward thinking and has expanded/grown during my time with the business which is great to see, providing new opportunities and keen to promote from within as well as bring in new employees for a fresh approach. The direction now is one of "caring for the environment" and one they take very seriously with ambitious plans in regards to tree planting.
6 months ago
Andy Moander
I have worked with Ground Control since 2012 and honestly cannot imagine working anywhere else. They put a lot of effort into their staffs personal development and mentoring. I have progressed so much since i started working here. Best thing about Ground Control is the people, and such a fantastic culture.
6 months ago
Victoria Corriea
Brilliant service every Winter and always on hand 24/7 for any problem no matter how small
1 month ago
Kimberly Taylor
Dont know how to treat their managers properly. Quite a sad company to work for
6 months ago
Jon Lapinski
Always great at chasing your business but they just use subcontractors and put a really big margin on top..... I saw one at 50% on top of their preferred contractors invoice .... rip
Off !!!
2 months ago
Peifeng Qiu
Excellent service
8 months ago
Annabel Humber
Working for this company as a third party most staff will assist on the phone but sometimes staff at all levels can be hard to get hold of or get a call back
Otherwise those that do talk will assist greatly
2 months ago
Anjali Punjaparambil
We never had a problem with the company until about 3 weeks before we moved out. The gardeners always had to borrow a key for access to the back yard, because they lost their set of keys. Unfortunately for us, they managed lose ours as well. No big deal I thought, it happens.
Problem was I had to get all of my locks replaced because of this, which cost me £450. I got in contact with the company asking for some compensation, as this was hardly my fault.
That was over 3 months ago! Every person that I have spoken to has been either unhelpful or just plain rude. The answer I got the most was: "Sorry not my job, let me pass you onto ___" I have been passed from one department to another and not only that, their line manager has completely ignored my last 4 emails.
I don't know if this is how you normally deal with customer complaints, but it's absolutely unacceptable!
Edit: We were refunded the money in full in the end, which I am very grateful for!
1 week ago
Miskinak
Just so good. A privately owned company that always go the extra mile to deliver world class service. Thank you
2 weeks ago
vyom javiya
Amazing service and extremely experienced staff
4 months ago
Jacqueline Love
I hadn't even heard of this company until I got woken up by one of their guys trimming hedges opposite my house at 6 in the morning. I phoned up to complain and the guy I spoke to was really apologetic and promised to get something done. I had someone try and get hold of me for the past couple of days since and not long had a call from the managing director to apologise and let me know that something had been done about it, all of this was unexpected. I think handled it very well and I appreciate them getting back to me because most people don't.
4 months ago
Gloomy NightOG
Good company, always complete work to a very high standard.
4 months ago
Aleisha Southerland
Caring for our environment, what an absolute crock. Ground control seen destroying ancient trees at Colne Valley Park, a nature reserve .
1 week ago
Alex Hood
I love working here ????
5 months ago
Ryan Pelkey
Amazing company, excellent service and qualified staff, from management to field teams.
5 months ago
