Russells Hall Hospital
Government hospital Russells Hall Hospital, Pensnett Rd, Dudley DY1 2HQ, United Kingdom:
220 reviews
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Address: Pensnett Rd, Dudley DY1 2HQ, United Kingdom
Website: dgoh.nhs.uk
Phone number: +44 1384 456111
GPS coordinates
Latitude: 52.5022471Longitude: -2.1184107
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reviews
Terrance Carter
I had never visited this hospital before, I was referred to B5 - Emergency Surgical Hub yesterday. Each single staff member there was very well mannered! I didn’t feel as though I had met them for the first time. Extremely caring and generous, it makes you feel that much better with happy faces around you. Wishing them all the very best!
1 month ago
Bob Materka
My dad was admitted to this hospital 8 nights ago. Although visiting was not permitted (understandably) due to covid. I was able to call up daily for an update. Every nurse/doctor or receptionist I spoke to was polite, informative and took the time to explain exactly what was going on. Thank you to the staff for looking after my dad in his time of need and for being so patient, understanding and proactive. ❤️????
1 month ago
Rj Martinez
Went to the fracture clinic yesterday and a lovely lady Angie was so helpful and nothing was too much trouble. After a bad few weeks up there this experience was great and definitely a credit to the hospital. So polite, friendly and welcoming.
1 month ago
Chewe Lopez
Clean tidy much better than I thought it would be.
2 months ago
Matt Perva
The 8 nights i had in hospital including time in ICU.the level of care was 2nd to none.the staff are truly dedicated....and the food is wonderful.
1 month ago
Teresa Corcran
Went to anticoagulant unit with mom for blood tests. We from cannock quite far from Russell hall. One nurse Kim Taylor was outstanding. Kept coming in to sort mom out in between her other patients. Couldn't fault her .
2 months ago
Miles Cowdry
Very professional care.
I was at ward B5 doctor John and staff were very nice and professional.
I had very bad throat infection next day after treatment and medications I was much better.
Big thank you!!!
1 month ago
Hunter Clem
Last night early hrs I went to toilet and noticed blood in my urine . I went on 111 and it told me to go to Russell's hall treatment centre if my gp was closed.so I did it was empty for a change I was seen within 10 minutes he tested my sample I had taken and then checked my stomach and said he had found a small lump I went into panic. But instead of sending me into a and e he told me to go home and call my own gp to book a scan .surely that's not right I may as well of saved my money and time . Awaiting now for my gp to call me .docs surgery not happy how I was dealt with at hospital as it should of been sorted there
1 month ago
K R
Two weeks ago this hospital treated my 81 year old father for the wrong thing on admission to A&E as he has Alzheimers and they couldn’t be bothered to communicate with family. Today they have sent my 77 year old mum home with a clear infection in her very swollen leg without any treatment or antibiotics. She is currently living alone and cannot walk due to the infection. This hospital is an absolute disgrace.
2 months ago
Cornell Smith
So had a Coronectomy done at Russell’s hall three weeks ago. Firstly my “dissolvable stitches” don’t dissolve. Secondly I end up with a dry socket and a concerning red lump I thought to be an abscess developing on the other side to which they say “no reason to be concerned, no antibiotics or packing required”. I did also question their negligence at this stage. My dentist (who was concerned at the hospitals response) then packs the dry socket (a dry socket caused by failed stitching) to prevent further infection and prescribes more antibiotics on Tuesday. Thirdly, I notice a progressive numbness and tingley pain spreading across the side I had a concerning red lump. Tonight I look, and what do I find? A nice burst abscess. Thank you yet again for surgery that has caused more problems than its purpose, and your negligent post care.
No wonder NHS Dudley group are being constantly investigated for negligence when this is how people are treated.
This was rejected to be published on NHS website so always check these reviews first for honest reviews
2 months ago
Ashley Peterson
Been in twice in last seven days. The service when you get into a ward, away from the unbelievably busy but coping A&E dept, is nearly as good as private.’ I was in acute medical and every type of nurse, staff and doctor that cared for me were excellent. Food has been much better than an op five years ago as well.
7 months ago
Daryl McCleery
I went there with my son aryan bishwakarma with broken arms and the doctors said that he had to have a operation and they was very skilled professional doctors and nurses and did their job properly very nicely
1 month ago
Jason Sharp
Have had so many bad experiences of this hospital this year. My husband has unfortunately had 4 in patient stays & each time their have been issues. He is unable to do anything for himself & now has vascular dementia. This time they kept him in nearly 3 weeks despite him being medically fit to come home after just over a week. He then refused to eat, drink or let them do personal care. When I finally got him home he was in a terrible state. His insulin had been changed, he was dehydrated, couldn't speak & his sugar & ketone levels were dangerously high. Had to call 111 who sent out paramedics who wanted him to be taken back in but he refused. After several days at home he was eating, drinking & talking again. I'm certain if he'd remained there or gone back in, I'd be a widow by now. Why on earth when someone is fit to come home do they keep them in & watch them slowly dying in front of their eyes.
6 months ago
OFFICAIL crewz
Very rarely get taken here coming from Oldbury. My 1st experience was a bad 1 when I ruptured ankle ligaments. However on this occasion I took my daughter to the walk in centre and she was rapidly taken through to a&e paediatrics with very high temperature and low oxygen levels. The staff were amazing. Polite, reassuring and had the upmost care for both me and my daughter. Cant fault them for their care in a time where it must be difficult to work in the profession. G.p has just called to follow up and confirmed she has a UTI/kidney infection. Many thanks to all involved
2 months ago
J G
Spoke to a Cardiology Secretary today, she was very rude abrupt and not helpful in the slightest. Working within the NHS myself i would assume you would be helpful to people.
2 months ago
Elena Silkina
Its used be a great hospital that looks after their patients, but now its a joke. Apart from a nice looking clean hospital
5 months ago
jake hovarter
Went around 3am for possible ruptured spleen and the nurse was absolutely brilliant.
Love down to earth staff and these made me feel my worth even though I feel run down... Thanx guys, brilliant hospital
7 months ago
Norma Dunson
Absolutely awefull hospital.I have had so many bad experiences of this hospital during the last ten years.
Staff are uncaring , rude , unprofessional and incompetent.
4 months ago
Alex Moise
Very disappointing with the bedside manner and the professional service in being spoken to like you're not there
I had a confirmed case of pleurisy. The way the staff speak to you in the isolation unit at Russells Hall is totally unacceptable .Don't get me wrong the diagnosis was quick as follows
1. The room had not been cleaned before the last person had used it .
There where used cups and gloves and masks on the floor with used 12 lead pads on the floor
2. The head of the nursing spoke to me with total dismissal
3 One of the doctors from A and E even spoke to the head nurse on my behalf to make a complaint sadly nothing changed
4. Look at the film footage from the old south Staff hospital. This is history repeating it self with no lessons learned
9 months ago
Winter Gilley
Safe to say this is the worse hospital I've ever been to. Just be warned you could end up leaving in a body bag. The NHS at its worse!
6 months ago
Chris Roberts
My stepdad as dementia,and as been in the hospital since Wednesday. He is very dehydrated as he's drank very little . why are these doctors and nurses not putting on a drip ? Its been 4 days with little or no fluids . I've ask nurse to put note on records for the doctor,and she hung up on me . How about if it was their own family members. They need to learn some manners and understanding. Ward b2
9 months ago
Victoria Harp
Went in to Russell hall hospital told in casualty told them I had suicidal feelings. Doctor told the nurse to give me painkillers. She came put them in my hand then walked out its disgusting.
6 months ago
cecilia kudiabor
This Hospital Employs far too many people who for a myriad of reasons are simply not fit for purpose.
3 months ago
Meixi Ren
My father was admitted COVID free to a COVID free ward, got COVID. Staff then wanted to release him with positive COVID test and symptoms to the family. When informed that was not possible as we are COVID free, they got aggressive and rude. I would not trust this hospital with looking after my hamster. Vile nursing staff.
8 months ago
Rob Heffernan
Medical director needs to look into Dr Varkey's conduct at the eye clinic, north wing. She kept me waiting for over 2 hours in the waiting room without any acknowledgement or explanation PALS ran around trying to find me another doctor which they did and am thankful for that
7 months ago
mike viens
Very good hospital with lovely staff!
5 months ago
Marius Morar
Management is biased and don't look after their own staff , they destroyed a family .
1 month ago
shemeka carter
I have to say that this is the worst hospital I have had misfortune to experience.
It's a new building with all the mod cons but the vast majority of the staff appear to be working with Victorian values and out to do as little as possible so it doesn't interfere with their private conversations. They are not interested in the patient's at all. There are the odd exceptions, you can find some who are excellent but your lucky if you can find them (needle in a haystack). I could go on for hours about their poor and sometimes almost diabolical care. All I can suggest is that if your unfortunate enough to end up here know exactly what they are supposed to do for you in detail and what you should expect to happen with your treatment and aftercare. Don't be afraid to shout and insist they do it right, they only listen to who shouts the most and loudest as it interferes with their never ending tea breaks. This trust is desperately in need of new management and staff discipline.
OUT OF CONTROL, AVOID IF AT ALL POSSIBLE.
3 weeks ago
Deanna Colon
Unfortunately my mom, Annette Jones was taken to hospital yesterday ( Sun 31st May) following a bleed on the brain & unfortunately she died while in Resus. I'd like to thank all of the staff who dealt with my mom's care, nurses, doctors & consultants all of you were so caring & professional to both my mom & her family. I appreciate everything that you did for my mom even when it was obvious nothing was going to help her. I am eternally grateful for your kindness shown to her and her family in her final moments.Thank you all so much x
1 month ago
Josh Simon
I put together this review whilst convalescing in my private room on ward B1. Having been under the care of Dr Rajan Patel I am grateful for his expertise in his medical field and the respect and dignity he offers his patients. A heartfelt thank you Dr Rajan Patel for carrying out my procedure and the years of care you have provided me. Gratitude and thanks also goes to Russell’s Hall hospital anaesthetists, doctors, nurses, porters, food providers, cleaning and all staff for your attention offered during this time of international pandemic. Optimum healthcare was offered, nothing was lacking in patient attention. Thank you and best wishes to Sam for being there when I came round from my operation, to B1 nursing night staff especially Irene for your vigilance and support, to the kind doctor who came to visit me and to the wonderful Matilda of the morning nursing staff too. I leave with immense gratitude for all the kindness you have all shown me and may it be returned in abundance to you all.
Fehmida
8 months ago
Steve Woodruff
Would like to thank the staff for looking after my daughter when she had seizures they did such a good job as she was very ill at the time.
10 months ago
Samantha Kratzer
Rude reception staff. Poor communication skills and not disability aware. Hearing impaired patients will struggle with unhelpful staff wearing face masks. Was referred to hospital having contacted NHS 111 to be told I was not an emergency case by reception staff even though 111 nurse said I needed x-ray asap. All hearing impaired patients should go to another hospital if possible. QE and City Road far better.
8 months ago
poongodi rajasekar
Visited today
What a superb hospital the throbbing heart of this Hospital with a built in community
Volunteers helping and giving their time
I love the Indian Gentleman in the corridor showing people direction he is well loved by all visitors stopping to shake his hand he is no young man but a credit to the community
Now Staff
Superb better than any private hospital
Super clean
All departments are outstanding
I would like to say thank you to all staff doing a great job stretched to capacity and beyond
My thanks to the Doctors and the Mr
Ambulance staff porters and cleaners
The hospital runs like a well well oiled machine
To all staff thank you for your service
Derek Hatfield
3 weeks ago
Chloe Weyrauch
Went into hospital due to my appendix all the staff were polite, caring and above all outstanding couldn't have asked for better care.
8 months ago
Svetlana Schipalkina
Can't find a lot to complain about other than the parking fees. Staff have always been helpful. Most of the doctors and nurses are brilliant. My family have always been treated well here.
3 weeks ago
Joseph Fisch
Decent hospital kind of clean some staff let it down same as all hospitals but good doctors and decent care plus maternity is well secured with security on doors at all times.
14 hours ago
Thomas Fohl
just wanted to say a big thank to the security guard in the maternity entrance. His name is remy/remi absolute gentleman and extremely kind. my wife forgot her phone and his act of kindness restores my faith in humanity. thank you sir !
3 months ago
Marina Reni
I wish to extend my thanks to all the nurses in Wards C5 and B6, particularly the latter as I spent most of my time there during my kidney stone treatment. As I was probably the least afflicted, I could observe the way they treated patients with dignity, professionalism and kindness. How they managed to maintain a smiley attitude, I'll never know when faced with some very old men who could barely understand what was going on. I doubt whether one could find a better nursing team anywhere in the world. Love to you all from my wife and myself especially Becca, who never seemed phased and was at the beck and call of patients and nurses alike.
2 months ago
Gomez Lionel
Had my baby at the midwife led unit and had to stay two nights on the ward after. I have to thank the nurses and doctors who helped me through the labour and postnatal care. Even after having to go back into hospital due to being unwell, I was taken care of and the midwifes and nurses were absolutely amazing! The only downfall is they don’t have facilities for your partner to stay and that I found difficult but they said it’s a hospital policy. It’s a shame because my brother was allowed to stay when his son was born a couple of years ago.
Overall I’d say I’ve had outstanding care and I highly recommend the maternity ward! They listened to me and respected my wishes when I refused to be induced and allowed me to stay in the midwife led unit even though I had become ‘high risk’ they monitored me regularly as recommended by the doctors on duty and kept me at ease. There were a couple of midwives that put me at ease on duty on the 5th, I wish I knew their names! There was another midwife that watched my baby whilst I had some sleep, I can’t remember her name (I think it’s Gemma) but she was lovely and I can’t thank her enough.
Whenever I needed anyone I just had to click the buzzer and they came soon after and helped me with whatever I needed. They were all polite and showed interest and genuinely happy to help.
I was out of it but I hope to go back to thank them soon xx
2 months ago
Luxury Lawns
Terrible service. If you can go somewhere else - do.
My mother in law came here after staying in the area, she thought she had fractured her arm, they took radiographs and told her she was fine she had just bruised it. My mother in law being an highly educated heath care professional waited a week and went to a different hospital - lo and behold she had a hair line fracture.
Recently I have been very Ill. I honestly still thought this hospital couldnt be that bad. Was told by the nurse my symptoms were caused by anxiety-despite begging her for help, I told her I was sure I had a chest infection and I couldnt breath properly she said the consultant on the ward would not see me - come back if you get worse.
She made me feel crazy especially scince my head was not working due to an infection.
Thank God I managed to see my own GP (she saved my life).
I really would not reccomend this hospital.
The cross infection control is terrifying.
Needs to be shut down and reopened under new management with new staff.
10 months ago
Haley Lohmann
Was admitted early March 2020 with Sepsis, Ambulance crew were Brill and so were everyone else until I was taken on to ward, myself and another patient made an official complaint to Matron. My daughter when visiting had to clean toilet that had been in a dirty state for over 2 hours.
4 weeks ago
Uriya Tenenbaum
My dad got admitted here due to collapsing at home and I really wish we could of had some sort of input as to where he was taken but as Russell’s hall was the nearest that’s where he went.
After a long wait in a&e we were told to wait in a relative room whilst he went for a ct scan, at this point he had already suffered two heart attacks due to fighting a septic shock and pneumonia, he was then taken to critical care. This is where myself and mom sister and brother experienced the most traumatic time of our lives! We were told he was really ill but a few days later he was slowly taken off his medication but still on the life support if he needed it. The nurses constantly lied, one nurse would say he’s making progress and the other would say he’s not so great. They were aware of a blockage in his bowel when he first got admitted however 10 gruelling days later due to having another septic shock which they knew was approaching they decided the only chance was to open him up. His small intestine was completely dead and part of his bowel had died too so at that point we were told to say goodbye to our hero.
This was the worst time of our lives yet no one cared, he was just a number who was taking up a bed that they wanted, after being told they would turn his life support off gradually throughout the night we left in disbelief but went home and within an hour of getting home they called to tell us he’d passed away so no soon as we had left the building they switched his machine off!
My advice to anyone reading this is...if you have a relative a loved one or anything like that please do not send them here if you want to see them survive.
Nicola a nurse in critical care was amazing as was Justine, the rest were hopeless and didn’t have a clue what they were doing.
My dad was 63 he should be here but due to a number of staff who couldn’t arrange a piss up in a brewery he has now gone forever
3 months ago
Mingmar Sherpa
They have saved my life as it was touch and go.I'm extremely grateful to my consultants, doctors and team.
I'm very soon to start working with pain management and physios.
Now it's not perfect like every other hospital and I've been a patient in a lot!.
But sadly I've experienced not so nice nursing staff, being disrespectful, unkind and some lack of being professional in a variety of position.
Now I must say, there are a lot of excellent staff too, and I so appreciate that!!...although still having to work at getting home, but cant wait now.
2 months ago
Dina Rosenthal
Visited A ad E on the advice of my doctor for a vascular problem. The lovely, pleasant staff eased my concerns. I was treated and sent home, after thorough tests with a weight off my mind. The hospital lovely and clean and I had no problem with parking.
2 months ago
Mary Elmore
The care & treatment I received before & after my operation recently was excellent.
The friendliness & professionalism of ALL the staff I had seen to me was amazing and the compassion & sensitivity that was shown to me was heart warming.
The staff did a brilliant job so a huge Thank you to ALL from Day Case Unit, to ALL in Theatre (Mrs Meer’s team).
You ALL do an amazing job!! Thanks again.
Would recommend this hospital for outpatient Day Care.
6 months ago
Shake Moe
It is what it is there when you need it
2 months ago
Neil Ashton
I was treated diabolically by this hospital, was referred there in December 2018 for a minor operation, saw the consultant in February 2019 was told he could treat me, then they kept me waiting till October2019 to be told the trust had no finance for this operation and referred me back to the Queen Elizabeth, was a complete waste of my time with no thanks or explanation what so ever. Avoid if you can.. - Glenn
3 months ago
Kelly Finet
Cant fault it one bit! Went in to have Appendix out and the care I have received has been excellent. Every staff member I have come across has been helpful and accommodating and nothing is too much trouble! Ward is comfy and quiet and even though unwell has been enjoyable being here
2 months ago
Daniel Schm
Never in million years put my foot in Russell hall hospital worse hospital needs closing down bad experience which never get I wished no one go there there numbers reason I donet like that hospital they gave me wrong information about my heath and staff was rude and other things that hospital made made my anxiety really worse
3 weeks ago
Chirag Godhani
Brilliant service from start to finish my 2 year old needed emergency operation to his tongue. Everything was done quick and efficiently lovely staff and he even got to ride a electric remote control sports car down to theatre which helped him feel at ease and not scared couldn't fault our treatment and care ????
6 months ago
