John Lewis & Partners
Department store John Lewis & Partners, Brent Cross Shopping Centre, Prince Charles Dr, London NW4 3FL, United Kingdom:
220 reviews
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Address: Brent Cross Shopping Centre, Prince Charles Dr, London NW4 3FL, United Kingdom
Website: johnlewis.com
Phone number: +44 20 8202 6535
GPS coordinates
Latitude: 51.5758305Longitude: -0.2249973
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reviews
Dylan Reese
We live this shop and staff are always nice. I like how clean and organised they keep the store and that everybody there is ready to help. There are plenty of children clothes and toys variety and the months with reductions are always a blast there. Love it and that’s why we come back so often.
1 month ago
Sudipta Das
A nice clean shop with friendly staff. My kids love it here!
1 month ago
Lala Siqueira
For years my family at least 3 generations have shopped at John Lewis, knowing there’re customer service and two year warranty has always been reassurance of purchasing from them!
I’m now Absolutely disgusted with the customer service after buying a product!! I purchased an iPhone for my daughter just over a year ago.
The speaker has gone on a brand-new phone and they refuse to repair it or except the warranty.
My 15-year-old daughter lost her receipt however we have a bank statement timed and dated for the exact amount of purchase.
We will continue to fight this as it’s unfair and leaving my water upset and devastated.
Mr & Mrs Dawson
1 month ago
Tim Bond
Good quality and a wide range of products, taking care of all your fashion and household needs.
1 month ago
Arthur Hicks
Always love shopping here!???? Lots of variety things and good choices of gifts.
7 months ago
Lina Aqel
Great service today
In Brent Cross the staff have been very helpful. It's been very hard for the staff over the last few months lets be nice 2
them.
1 month ago
Anna Stanley
Great customer service from the ladies on the perfume counter. Keep up the good work.
2 months ago
Some Things
Always good but it is a shame they closed the Watford branch.
1 month ago
Um Yazid
A lovely shop. Multi-storey. You will virtually find everything in there. From clothes, shoes, handbags, cosmetics, kids department with Clark’s, furniture, electronics, kitchenware, perfumes, sport gear, toys, All sort of famous and high class brands & even a Plate to eat on the top floor. The customer services is brilliant. If feels lovely inside.
5 months ago
Margaret Walkerq
Very happy with the service provided by Lorraine and the floor team today. They were so helpful and knowledgeable. So happy have booked my measurements appointment. Thank you.
7 months ago
Nicole Murphy
Good helpful staff and good electrical advice
1 month ago
Toya Thomas
I live near Welwyn and the staff is absolutely lovely and very helpful. Today I decided to go all the way to JL in Brent Cross because they didn’t have the right size for my daughter, first of all the staff in the children’s wear, especially shoe fitting are very unhelpful and rude. I know we are going through challenging times but this shouldn’t stop them from being professional. I just wanted a pair of shoes without any fitting and asked the lady the size which she didn’t have and when I asked her a second pair she answered that she cannot go back and forth and that we need to take an appointment and wait in a virtual queue for 2 and half hours, even though I didn’t need any fitting!!!
11 months ago
james cary
I think that the till staff are on a "go slow" because the staff bonus has been cancelled. Carpet department was helpful. First day open after lock down. Queues all the way outside the building, but moved fast enough.
11 months ago
shaun gregory
Lovely.. like the way they are handling the covid virus situation.. nothing to worry about.. felt safe when shopping and spending time in the cafeteria..we might do this again...
9 months ago
Joe Hansen
large department store comfortable surroundings and pleasant tea room, social distancing in place.
7 months ago
Terri Miller
Good is the best way to describe it. If you have the money, this place is good but otherwise it's a rip off. Paying for the brand, they could really do with lowering prices in many areas (e.g. clothing). Lots to choose from though. Signposting is a nightmare! Definitely need to sort that out!
2 months ago
Naresh Kumar
The coffee shop at the top makes good coffee for half money you usually pay and you can see the shopping centre from another perspective.
9 months ago
Mary Meyer
Very helpful assistant, one shirt was not in stock so placed all 5 items from my order for collection at my local waitrose.
3 weeks ago
Bob Miller
Had an amazing experience at the Yves Saint Laurent cosmetic counter. Wonderful, caring, warm staff. Went out of their way to help and advise me, can't do that online!!!
4 months ago
Thailyone Lor
They are really about successful social distance rules. Thanks Costa! I love it. Perfect Americano! :)
8 months ago
cameron gonzalez
Very nice and polite staff especially the person who tidies up after you...Great job
8 months ago
Laura Carlisle
You forced me to loose my time dealing with your broken electrical items. You hold my money and your customer support is repelling!
3 months ago
F Gruhl
Good outlet for Premium brands!
3 months ago
Herb Klemz
So sad. No "partners" on the shop floor. No-one to ask for advice. Felt very eerie. Shop is lovely as ever, but lacking in vibrance.
9 months ago
Demetrius Schwab
Excellent place to shop. Sales staff experienced and extremely helpful. They also guarantee all their products. Highly recommended.
11 months ago
Kate Boyle
God place to be. Clean and food is great. Very friendly staff and doing their best. However, in such a busy time like Sunday lunch the management should invest in more staff to make ques shorter, customers happier and avoid unnecessary stress for staff working hard enough
4 weeks ago
Vincent Meloche
Awful experience at the Liz Earle counter here. They look down on you and argue over things that warrants no argument. I don't get it. I'm the customer??!! It was only a benign conversation over length of use of their products. Won't purchase from here again.
9 months ago
Mateo M
Great store. Covid friendly. Everyone really helpful.
8 months ago
Eaid Abujalmeh
I have been using John Lewis for many years. They have always been regarded well with their customer service etc, but when you have a genuine issue with a product the worst company to deal with!!!
I bought a TV from them, sometime later it came up with a fault...so they took in in for a repair, which hasn't fixed the issue, The TV has been gone for service 4-5 times. The Main AV board has been changed twice and yet they claim its not faulty!!
Extremely frustrated with the level of service. One thing I have learnt is never to buy electronics from John Lewis. This was my last purchase from them.
10 months ago
Variedades Doris
Always pleased with John Lewis....had to go to Brent Cross today to buy a double oven as our Watford branch has closed!!!
8 months ago
Verhauwen Liliane
Lovely big size shop.Has every thing and staff is next level customer service. Love it!
8 months ago
Jim Wiggs
Nisa and the sales team in TV department were really helpful.
8 months ago
trang nguyen
I bought iphone on 15/12/2019 from inside store collection. Then 04/10/2020 I having a problem with charging so I went in Technical Support Department , They said go to the iphone store...They will do it....I bought from here. So why we would go to the apple store..??? Very Poor service....Just they sale....when repair or serivce time they playing the game......
9 months ago
Linden Marketing
Easy to shop at John Lewis and partners since there are variety of products available
9 months ago
Kayla Alise
Tried to find a jumper for my little girl and found that there were none amid a mass of horrible dinosaur tops. The gender neutral selection has unfairly discriminated against the female and the beautiful. Labelling a 3yr old dress as being for boys is simply wrong.
4 weeks ago
Otavio Fonseca
On losing our store in Watford ,visited today and shocked at the sharp rude attitude of the assistants !!
3 weeks ago
Ted Chung
Good shop to get baby fitted for first shoes.
7 months ago
roller guzman
Lovely staff, excellent help to return my son uniform and to buy the right size for him
9 months ago
Barbara Mullen
I am disappointment with unsatisfactory level of service. I have expected much more from a prestigious and reputed company of John Lewis standard.
Due to lockdown and delivery problems I made product reservation via phone with agreed time for collection from store. When I went to pay and collect my reservation, item was no longer available and out of stock. Sadly, no one informed me of the change. I just wasted my time queuing in the shopping centre.
2 days ago
Gregory Conley
Don't bother going to the restaurant. Only sandwiches or cakes. Cake was horrible
9 months ago
Timothy Fullerton
I been a customer for more then 20 years due to relocate I not been to the Brent Cross store for few years. I never was expecting appuling service by John Lewis staff. Used to be customer first . Staff made me feel not valued and certainly made me think of going there again.
11 months ago
Anthony Edwards
Not an amazing experience at the Dior cosmetic counter. Not great service at all and quite disappointed with all the aspects.
9 months ago
Proud Deplorable
Friendly staff great products
4 months ago
Marcy Allison
Great place to shop in, with lots of different
layouts, especially the makeup section.
3 weeks ago
Jill Fallin
I ordered a Barbour leather wash bag and paid £7.00 extra to be delivered next day. The item was not even dispatched until I called them and have also checked with DPD. The customer service guy mumbled and put the phone down. I called again and waited for another 10 mins and this time the customer service had a I don't care attitude. Disappointed with JL.
10 months ago
nina Rauda
This is one of the largest stores in Brent Cross; the others are, Fenwick and M&S.
Good service. It was a weekday afternoon, so I cannot comment on how good service will be on a weekend when there's likely to be a lot more customers.
I bought a mobile phone on this occasion and was pleased to receive an extra year's warranty. The price was no more than what was being asked for on Amazon, but the sellers on Amazon had the standard one-year warranty.
Their website prices are up-to-date, but the store prices are well out-of-date. The phone I wanted to buy was being displayed at £499 in the store but was £350 on their website. A good way to lose sales in their stores.
6 months ago
Angelina Tomow
In the afternoon of the 4/9/20 an elderly Caribbean lady was working on the perfume counter on the second floor; She was extremely hostile and bitter towards me and my family. I don’t know if it is because we are visually Muslim or because she just hates working with the public, but I advice to keep away from this particular member of staff.
9 months ago
Jay Patterson
After rushing to get to the branch I arrived at 5:47
I was turned away from the technical / refund department because their computers had been switched off.
WHAT A COMPLETE JOKE.
But at 6: 09 customers were still making purchases at the TILLS
7 months ago
Namal Khan
Website said that store displays a particular sofa we were hoping to buy, but No it doesn't. A waisted journey
7 months ago
Samantha Mazzei
Went to shop for Christmas presents here yesterday with my boyfriend.
The older lady with glasses and dark hair behind YSL beauty counter is amazing, I found her very friendly, helpful & complimentary! I brought a mascara set for my aunt and she was lovely! Very happy with the service that I received!
I also brought other gifts in the store and payed at the till, the staff seem happy to work there and are helpful!
2 months ago
