Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, 6 W Cross Way, Brentford TW8 9DE, United Kingdom:
220 reviews
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Address: 6 W Cross Way, Brentford TW8 9DE, United Kingdom
Website: currys.co.uk
GPS coordinates
Latitude: 51.4861010Longitude: -0.3211095
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reviews
Willie Ford
Terrible customer service. One to avoid.
8 months ago
Dujo Lisnic
Vast selection of electronic goods including specific sections for each category; there are gaming bunkers with all the accessories and attachments you could think of, television corner with all major brands out on display, computing section where you can browse Apple, Microsoft and many other products. Not to mention smart home and kitchen appliances as well as an imaging section with camera range starting for beginners to some professional gear. However if you don't find what you're looking for you can always ask one of the members of staff to order it for collection and if it's a phone or a mobile contract that you're after then in-house carphone warehouse team will be able to assist you.
3 months ago
Irfan Ahmed
Staff were rude, it wasn't even busy but they couldn't be bothered to even check the prices of an item. Its like they didn't even want to work there. Better to shop online
2 months ago
Kirk C
Had to wait quite a while to be served as not enough staff but other wish fairly good
9 months ago
Taiwana Simmons
Big store so good for selection, but mediocre staff that don't know their products.
1 month ago
Rachel Duncan
Everything you would expect at Currys. Staff chatting, no body serving and total disinterest. Oh and a salesman who didn't know the price of an item as he worked part time.
3 months ago
Olivia C
Carphone warehouse- I avoid these places like the plague and had to go in today to solve an issue regarding a contract with ee. After months of trying to sort the problem, the lovely manager, Ahsan resolved it in a professional, calm and polite manner. I went into the shop angry and came out again feeling like it was my birthday!!
2 months ago
Betty iarca
Absolutely rubbish service.
1 month ago
Sam Brown
Plenty on display and staff helpful pity about depleted stocks
3 months ago
Hector Rodriguez
55 min in queue to get laptop.. Just to hear oh it's somewhere in warehouse but we can't find it. Guy didn't even know how to use internal order and tried to force us to buy through normal website but he couldn't even go to checkout without 5 min of looking how to do it.Then he offered a delivery if i PAY extra for it.... Wasted 1,5h without buying anything at end. Only positive part of visit was new staff in laptoo section cause they really wanted to hell and knew what they do
5 months ago
Ken Ennis
Currys used to be a really good place to buy electronics but now it seems they are just really expensive. I got what I wanted there though so can't complain too much.
1 month ago
Jay Mullis
Took too long under the circumstances, 45 minutes, tried to get the problem solved at Hemel Hempstead branch by phone on line purchase, Norton Premium 360 not activated, waited 20 minutes to be directed to technician, waited another 30 minutes then cut off, unacceptable.
10 months ago
Cindy Griffith
Its a nice place for buying electronics products.
11 months ago
Tommy Whalen
Ok service , lots of stock
9 months ago
Niloc Whalehands
Rude and unprofessional staff will not be returning or recommend anyone to visit this store
8 months ago
Falaq Sohaib
Had a fault with bluetooth mouse.
Replaced with new.
Outlook and Office issue fixed
10 months ago
Josh Parda
Rubbish store now very little stock to choose from no staff to ask questions !!!!
7 months ago
Monika Arora
My refund has still not been issued for an order that got canceled by PC Currys since 5th July.
11 months ago
Christy Hablitzel
More workers than customers but still had to spend 30min to collect prepaid item
3 months ago
Waldo Pedreanez
Easy parking, large store located over two floors. Good selection of electrical products.
2 months ago
kevin
So off I pop to PCW Brentford to check out vacuum cleaners. I've literally just landed in the store and checking a few of the lower end models when a Sales Assistant comes over and asks the obligatory, 'Can I help you?'. It's too soon young man I think, so I politely thank him and advise that I'm just looking. The S.A. then trots off to a standby position near the tills and starts fiddling about with his phone. A few minutes later I find myself at my final destination....by the Dyson concession. This was my primary reason for going to PCW. After spending a good 20 mins at the concession, on my own, trying various models and vacuuming enough of the surrounding areas to warrant minimum wage for cleaning services, I try and see if anyone wants to talk to me as I am ready to discuss and commit to my vacuum of choice....Hmmm, there appears to be no one around looking like they might want to sell something. I suspect that maybe some of them actually thought I was the cleaner. I finally collar aforementioned S.A. to help me work out some of the finer details, (how to empty the V10). It soon became apparent that I had missed my chance during our previous exchange as I couldn't have met a more disinterested human if I tried. At one point I started to wonder if I had accosted a customer by mistake, but no, the black shirt with the little logos told me he was sadly a member of the sales force. When I tried to discuss some of the PCW deals for Dyson I had seen online earlier in the week, I could have been talking about watching paint dry. Not interested and either having hit his sales target (unlikely), or missed it enough to not give a damn, his approach was lack-lustre and dismissive. He actually made me feel sad about life. After about a minute, whilst making my final desperate and somewhat ironic attempt to get him to sell me a high end cleaning machine, Apathetic Sales Assistant literally walks away while I'm talking and returns back to his original spot to do some more phone surfing. As I left the shop bemused and without a purchase, I sort of felt that I was possibly to blame for 'shooing' him off to begin with, then I thought, well hold on, if you've then gone to find him again, asked him loads of questions about a particular product and made it clear that you have been checking the item out online previously in the week, surely that should spark a few signals that potentially, just maybe, you could be onto a sale here? Alas not. PCW has lost this, and probably all future sales from me. I haven't really been massively impressed with customer service the last few times I've ventured in, but this was just the height of rudeness and bad service. I shall purchase my Dyson elsewhere. Where staff talk to customers. And not just let them vacuum the shop floor.
4 months ago
Tracey Kelley
Over 1h in queue, 5 customers.
5 months ago
JAMES BONO
Poor poor poor service. If you have to visit, aim to see the sale advisor Puran who is knowledgeable, helpful and knows how customer service should be delivered. Shame he is let down by an ignorant unhelpful management team.
7 months ago
Maureen Beauregard
Top class and I should have taken the name of the staff member and responded direct to them for A1 service. Dont you love modern technology the young ladies name is on there!!. She fixed an item that had been bugging me for weeks after upgrading my tablet and I'm very happy. Thank you Currys PC World, you were brilliant.
6 months ago
Wilson Vida
Very difficult to get helpful information from staff...
9 months ago
Kailynn s
Understaffed and no stock on the shelves, so even if you know exactly what you want you ending up waiting 30 minutes +
If it’s not urgent but it online, from someone else
9 months ago
Stephen Jenkins
Was very very very bad company exactly that guy called Dived he was a manager but we will hear good news about him to be in storage because he doesn’t know how to speak with customers I recommend to go to the Argos because if you will something then you want return your products they will say okay without any investigation
Actually Pc world they have no peace of them name they should to change mangers like Dictators like David otherwise soon they will bankrupts then closed
4 months ago
Sean Whitcomb
Very helpful and friendly staff.
11 months ago
Elaine Allen
I don't recommend Currys PC any any. It is customer service rubbish and humans don't want to lesson people comments.
3 months ago
Roxana Ramirez
Really excellent. Great PC setups too that you can use.
1 month ago
Michal Young
Exceptionally bad service and very lazy and rude salesmen. This includes the supposed manager.
11 months ago
Todd Swatling
It is just a display store. Nothing is in stock. And in case you there to return anything, average waiting time 30 minutes
11 months ago
Suzanne Larrabee
Very disappointed , Delivery and Online service not working, they cancelled my order after few days, wasting my time .
3 months ago
Dylan Lazure
We were in today to buy a tv and sound system and were offered £200 off and suspiciously, the price ticket was changed by the store whilst we were not looking and the price was increased by £200, which was then the price quoted ! Not comfortable with a store that changes the prices as you are dealing with the salespeople.
5 months ago
Daniel Osorio
Navigating the way in is fun.
8 months ago
Muhammad Ali
Ridicules set up of refund !!!
3 months ago
Matt Murray
Good service
4 months ago
Maria Rios
Very good atmosphere helpful staff
9 months ago
Caroline Bressler
Awesome for any kind of deals you want thats tech related. The carphone wear house staff is so polite and really helpful. I would revisit the store just to speak with these ladies.
3 months ago
Courtney Martin
Not at all busy for a Saturday.. nice customer service too plus free parking
11 months ago
Shanyn Chapman
Haven't got a clue for anything about general repairs, basically time wasters from my experience.
1 month ago
Robert Argand
The worst place EVER!!!
3 months ago
Cornell Smith
The two star they get is for prices and variety of different goods. But the service is nil. Once they got the money they said their system can not tell us when can they deliver. But we were assured someone will call and let us know. Delivery could be next day if not definitely in two days. It was 3 days no one called. I called and l was told someone will call back. All day gone again no one has called. I will be cancelling my order tomorrow if it does not arrive in the morning.
1 month ago
Jay P
Couldn't have had better service. Think sales lady was Rasna. Lovely to deal with.
2 months ago
Gianna Alexandrou
Waste of time. Every time I visit this place I end up regretting it and order the item I wanted online, from a different retailer.
5 months ago
eugene tartera
We went to buy the printer and looking for cheese one but the guy who serve us explained everything about the cheap and better price one. He also explain the price of ink on cheap and quality one. Finally we bought the printer worth nearly £170. Thank you so much
4 months ago
Movar Anker
Big store on 2 levels. Lots of parking. Carphone warehouse branch inside which is excellent. The manager is a huge asset.
4 months ago
Donna Sakaske
Quick click and collect service..
11 months ago
Richard Bean
Great service and helpful staff.
10 months ago
Debby Grimes
Could do with better customer service.. the place is very huge with good collection.
2 months ago
