Harwoods Land Rover Pulborough
Land Rover dealer Harwoods Land Rover Pulborough, London Rd, Pulborough RH20 1AR, United Kingdom:
97 reviews
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Address: London Rd, Pulborough RH20 1AR, United Kingdom
Website: harwoods.uk.com
Phone number: +44 1798 652703
GPS coordinates
Latitude: 50.9616767Longitude: -0.5061859
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reviews
Melanie Waterbury
Booked my car in to have a persistent vibration issue looked into, they had a slot within three days of my call, when the car was with them I was given timely and detailed updates as to what they had found and I am pleased to say that they also rectified the issue completely. Polite, knowledgeable and punctual. Expensive like all main dealers but when the service is also top rate that is ok. Well done and thank you.
3 months ago
Marshelle
How did they miss this when carrying out pre delivery checks?
Shocking I have no other words to describe the service. I saw the car online and arranged finance and it was delivered. 2017 Discovery HSE was delivered via a delivery truck and that all went without issue.
Upon delivery the car was still paired with the previous owner, this was apparently removed which allowed me some connectivity but as the sim card reader appears damaged i cannot access everything.
The rear seat pocket was hanging off and the attachments on one side were missing.
The Trim by the passengers door was stuck on with sticky fixers.
There are multiple scratches and marks on the paint work and i have now been waiting over two weeks for a touch up pen so I can carry out the repair myself.
Shocked and Appalled
4 months ago
Chelsea Southerland
Purchased my new car online and with email conversations, collection was easy and covid secure, thorough and accurate vehicle description and straight forward trade in.
2 months ago
k k
I went down harwoods of Pullbrough this morning for a test drive in the new Land Rover defender.
I was kept waiting outside the building for 20 minutes before I had to ask someone whether or not they were actually bothering to do my test drive.
When the salesman deemed to come out, he showed me around a filthy dirty car, it hadn’t been cleaned from the last test drive, the floors were covered in dried mud as was the cargo space. This is not acceptable, in normal conditions the car clearly not even been Covid cleaned either . The salesman's attitude was dismissive, bordering on rude. I have brought a number of new cars from Harwoods in the past, I will not be returning to them again.
3 months ago
Melissa Hancock
Thanks to Harwoods Land Rover in Pulborough for consistently providing excellent service. They are a friendly, helpful and highly customer-focused team who are extremely knowledgeable. Highly recommended. I would also like to thank the Group Customer Experience Manager who has been amazing!
9 months ago
Jarel Rudd
I have recently taken my Range rover Evoque in with some DPF issues. The team quickly assessed the problem and resolved the issue in a remarkable time. They where very easy to deal with and everything felt safe and secure with great COVID policies in place. I would highly recommend Perran & Alastair! Great work and thank you
3 months ago
Dawn Meyers
Big thanks to Lee in the parts department. Needed some seals and loom for a defender ASAP. Told me to collect next day. Within 5 minutes had another call to say he’d have them with him in a couple of hours, which he could of quite easily not bothered doing. This meant I could get on my end and have it back to my customer within the same day. Feel like parts departments don’t get enough credit. So big thanks again.
3 weeks ago
Mary Schraep
Wanted to buy an evoque , stood outside looking at cars for ages, there were people inside obviously the showroom is closed to the public so you would think one of them would of come out to acknowledge me or help, they didn't so got back into my Discovery & buggered off ????
3 months ago
Christopher Dysart
I have dealt with Martin for many years. Top salesman! Nothing too much trouble. Loving the new RRS.
8 months ago
Shirley Garland
In the past three years have purchased two Range Rovers (last one new) and have been extremely pleased with the service received. However upon calling the service team today my opinion has changed so much that I would never deal with them again. Only wanted a tyre checking and was told I would have to wait a week. Very eager to sell you a car but a small request such as a tyre check - another story
7 months ago
Anthony Muljadi
Harwoods have been professional and prompt throughout our dealings with them. When we had an issue with our Landrover Discovery (purchased from them 18 months previously) they arranged recovery and a hire car very quickly. An engine fault meant that replacement was necessary at a cost of £15,000. The work was not covered by the warranty but Landrover agreed to gratuitously cover the repairs. We are very grateful to Landrover and all the staff at Harwoods Pulborough for their efforts at a stressful time, particularly Lisa who was very helpful.
6 months ago
Megan Eidem
The ghost of the cliche car salesman has been laid to rest thanks to Callum! Exceptional service, honesty and exceeded expectations.
Thank you to Callum and all the team at Pulborough.
9 months ago
Debbie Mccarty
Don’t spend your money here.
If I could give zero stars, I would.
I bought a new Defender from Harwoods in 2014 which has had to go back repeatedly for warranty work.
I’ve recently found out that while with Harwoods last year, they apparently caused a water leak in my vehicle while repairing something else.
Harwoods at Pulborough have been extremely difficult to deal with. They’ve given their side of things which doesn’t make any sense and can easily be proved to be incorrect with photographs, emails from their own staff and accounts from an independent garage who’ve also looked at the car. When I asked questions they didn’t want to answer I was just ignored.
Avoid this dealership.
7 months ago
Matt Hollis
We recently bought an Evoque and are extremely delighted with the excellent customer service and help we received from our salesman Martin McCallum. Many thanks!
9 months ago
santal foundation
Martin McCallum (sales) dealt with my enquiry in a very professional way, sent an informative video of the vehicle, answered all my questions and made the decision to purchase the vehicle an easy answer - Yes.
Thanks again for all your help & advice.
9 months ago
Amy Loewy
I have now bought to cars from this place. What I can say stands out the most is their sales staff. I only deal with one person on the sales team when I want a new Landrover. That person is Martin McCallum. The guy creates a personal touch every time I am there. He is warm and welcoming and always bends over backwards to make sure I am buying the car I want, to my exact standards. Martin makes the experience an enjoyable one and I always leave feeling satisfied. He is also the go to guy when I have a Landrover and need something sorting.
Seriously, if you go to Landrover Pullborough, ask for Martin. You won't be disappointed.
The only reason it has four stars instead of five? The servicing department needs a rocket up the backside, the service from them is poor, that's putting it politely. If the servicing department upped their game, this would be the best Landrover showroom in the south.
10 months ago
Pollyana Welsh
Excellent service. Would recommend to anyone.
9 months ago
Amber Fiedler
Great experience - I deliberated for over three months and test drove far more than I should have. Duncan Glide is a legend and not a pushy salesman, and he took my jokes about his height very well. He also made me buy the one with gadgets which was a good move. I love the heated steering wheel
2 months ago
jonathan colon
Incorrectly diagnosed the fault on my Discovery Sport, billed £1600 for service and repair, broke down a few days later with identical symptoms, car left unrepaired for almost a week at dealership, gave up waiting and now taking it elsewhere to get the repair done properly and for much less cost. I won’t be going back to Harwoods Pulborough, insincerely polite whilst staggeringly unhelpful!
6 months ago
Xin Han
Recently had my Discovery here for a repair after purchasing at Harwoods in Crawley. I am delighted to say that Sarah Proctor could not have done enough to keep me a happy customer. Updated every day with the progress and gave us a suitable loan car. You can see that Sarah takes pride in her job to ensure it is done right and all my questions were answered.
2 months ago
Sonya Mosher
My Discovery went in for its 3rd year service and the fitting of new front discs & pads.
I was looked after by Elizabeth (Liz) Western, she arranged my service and courtesy vehicle and kept me up to date with everything I needed to know whilst my car was in for 2 days at Harwoods Pulborough .
Liz was incredibly helpful, she was a pleasure to deal with from start to finish. She is highly knowledgeable and professional.
Everything went perfectly, I am 100% satisfied with the whole experience.
Thank you Liz : )
2 months ago
Tal Frankfurt
Truly fabulous service, excellent communication. Forensic investigation of the issue I had and relentless in getting it sorted. Could not recommend this dealership highly enough, specifically, Sarah Proctor service advisor, who’s professionalism impressed me greatly.
4 months ago
Jeff Crabby
Always very happy with the service here. We usually deal with Sarah Procter who is very efficient and always make us feel welcome. My partner and I always thoroughly look forward to visiting you, even for the diesel exhaust fluid top up especially as it it’s free under our service pack.
2 months ago
Dough Boy
We have recently had a difficult rectification on our Discovery where we had been in touch with Land Rover UK regarding the problem.
Discussion with Perrin and his liaison with Land Rover achieved an excellent and timely repair by his team. Highly recommended.
3 months ago
crochetah joy
Thanks Kathy for sorting out the online service history!
4 weeks ago
Empress Quartiz
I had a Landrover Discovery which was due for renewal and I struggled to find the right car as the models had changed over time. Harwoods and in particular Russell Thorne, allowed me to test drive almost the entire range and did no push me to make a decision. I ended up with the new Discovery and I am so far delighted.
2 months ago
Ashlie Odonnell
I have used Harwoods, Pulborough for the past 6 years and received excellent service. More recently I have liaised with Sarah Proctor who is absolutely outstanding. Nothing is too much trouble, she is cheerful and welcoming on your arrival, efficient, polite, knowledgeable and nothing is too much trouble. She is a superb addition to the team! I would highly recommend Harwoods at Pulborough.
3 months ago
Cameron DeMiguel
A big thank you to Perrin on the service desk at Harwoods in Pulborough. He always goes the extra mile in providing outstanding customer service that makes you feel really looked after and valved as a customer.
It is very much appreciated.
2 months ago
Brett George
Harwoods have remained courteous and pro-active in very trying circumstances, always responding to emails even when they have not been able to access their office and showroom
3 months ago
kara munro
I recently had a service for my Discovery sports . I had a Land Rover email to comment on it but deleted it by mistake .The staff at Pulborough are 1st class Steve Bourne was quite excellent in helping me. He literally could not have been more helpful, even to the extent of coming to my vehIcle to be 100% sure I was understanding the action I needed to take . Many Thanks Harwoods Pulborough
3 months ago
Kyle Pace
I just bought a range rover sport from harwoods pulborugh with Russell, he was extremely helpful and the whole process was faultless from start to finish. Russell knew everything about the spec of the cars i was interested in and helped me find the right one which i am really pleased with. He has also followed up afterwards making sure everything is alright. I am a very happy customer and would highly recommend.
2 weeks ago
Kevin Roberts
Impeccable service received today from Sarah Proctor in the servicing department. Called me and kept me updated, had the car ready on time and was even cleaned before I collected. Well done to all the team at Harwoods.
2 months ago
Danielle Nelson
Just bought a Land Rover Discovery from Duncan Glide at Harwoods Pulborough. I was greeted warmly upon arriving at the showroom and introduced to Duncan who helped me decide upon my beautiful new car! He patiently went through different specs with me and took me for a test drive there and then which I was extremely pleased about. I have now had my Discovery for 48 hours and I'm absolutely thrilled with it, both the way it looks and the way it drives - both fabulous! Thank you very much to Duncan who made the whole process easy, friendly and happy but mainly for matching me with exactly the right car for me.
3 months ago
Morgan Faulkner
I have been a customer of Harwoods Pulborough for over 12 years and have always received the most excellent service. The personnel always strive to give the most excellent service especially Perran and Sarah at the front desk. Nothing is too much trouble for them to ensure a most excellent service. I would have no hesitation to recommend Harwoods.
2 weeks ago
Nathan Colby
I had an issue with the entertainment system on my Velar. Callum was extremely knowledgeable and helped me out with sorting the issue, without having to check the car into service. Thanks!
2 months ago
Alon Mor
Excellent service from all at Harwoods. Seamless experience. Thankyou Duncan!
2 months ago
Erika Jovellanos
If you need your Landrover Serviced Pulborough is the one to go to
3 months ago
Balkaran Sidhu
Bentley Sussex provides an exemplary service.
The after care is superb and they have always over-delivered in terms of servicing, problem solving and bodywork repairs.
They have an efficient, friendly, knowledgable team, where nothing is too much trouble and who make huge efforts to exceed customer expectations.
They’re without doubt the best dealership I’ve ever encountered and I would suggest this is mainly because of the high calibre people they have in their team.
5 months ago
Stephen Rusbarsky
I was entirely satisfied in every aspect of purchasing our Discovery.
The staff were all exceptionally efficient, courteous and professional.
My salesman Russell was outstanding and helpful.
His patience to explain the intricacies of a modern car to an elderly client was quite remarkable.
Than you.
4 months ago
Anne Aav
I have been a customer of Harwoods Pulborough for a long time and the service just gets better and better. I recently brought my Discovery Sport in and was dealt with by Sarah Proctor who could not do enough to help me. My next car will definitely be a Land Rover from Harwoods in Pulborough.
1 month ago
Kimberly Rinz
Good bunch of guys. Generally good service when the car is in with them, but their parts prices are ridiculous. Other dealerships will give you a much better price (sometimes up to 50% cheaper) without even negotiating and delivered to your door, where as parts team @ Harwoods refuse to even consider price matching even when you show them quotes from other LR dealers. Shame as this place is on my door step. Customer loyalty does not get you very far here.
5 months ago
Carrie Parrish
If I had the option to give less than 1 star I would do so. I cannot comment on the service department however the experience with the sales staff and management has been truly shocking.
Howard Thomas in particular I would steer clear of, he describes a car as immaculate and pushes fro a deposit, at the point of collection the car is then a "used" car and marks are to be expected. Please see attached photo to verify if you believe that is acceptable damage on an approved used vehicle of 50k, and its not the only mark, I have had to have the door handle and front of door painted also.
The sales person in question also seems to have issues when it comes to figures, even when a settlement figure is typed in black and white he disregards it and works from a different figure. This of course benefits him, he then adjusts the figure and forces you to pay at point of collection.
The car comes with no book pack, perfectly acceptable apparently, no service history print out and also no MOT certificate. all apparently completely acceptable for a used car from Land Rover Pulborough.
Mileage also differed from finance documentation to what is present on the vehicle, again no doubt this helps the garage an not the customer. Maps on the car are also 3 years old, which can not only be disorientating, but dangerous when roads on the system no longer exist. Make sure you force this update before you pay a deposit, as they won't do anything about it afterwards.
The management with regards to dealing with customer complaints is seriously lacking, all in all I would find an alternative approved garage when it comes to buying a used Land Rover.
5 months ago
Jeff Sass
Its a very relaxed atmosphere at Harwoods Landrover Pulborough. They're very attentive and engaging. Very friendly and welcoming. Nothing is too much trouble.
2 weeks ago
Roque Alvarado
Our first time using Harwoods Pulborough and it was a great experience. Russell was incredibly helpful from the moment we stepped in to the show room. He pulled out all the stops to find us our perfect car and a great deal without putting any pressure on us. He was honest and very patient answering all of our (many!) questions. Duncan handed over the car when we picked it up and again was a pleasure to deal with - we were made to feel very special on the day!
Thank you everyone at Harwoods Pulborough - we will be back!
5 months ago
j bedoya
This is the third time we have bought a new car from Harwoods and everytime the transaction has been smooth and professional.
Russel Thorne (sales executive) was very helpful, friendly, professional and most important was not pushy. Nothing was too much trouble for him and he went out of his way to ensure that we were totally satisfied.
Highly recommended.
2 weeks ago
Ilene Wells
Hardwoods and particulurly Duncan Glide made the process of design through to delivery easy. The product knowledge, advice and friendly approach was a pleasure to be part of. Thank you for your help. We are delighted with our vehicle.
4 months ago
VertigoTilt
I sent my defender in to be serviced and what a fantastic experience for once from a Land Rover garage. Collected & delivered and done on time with regular updates from the garage. First class service & worth using them for any Land Rover repairs
2 weeks ago
Blaise Sodano
Although I didn't get my car through Harwoods in the end, I was blown away by the quality of service I received from Duncan. He was very helpful and informative. Would definitely recommend!
2 weeks ago
Randy Richter
Very good service from the service department. Everything professional, they did forget to reset the service light after the service but it was rectified the following weekend quickly and easily. Very impressed please keep it up!
2 weeks ago
James Tillotson
I have used Harwoods at Pulborough for many years and always found their service to be exceptional. I recently required some new batteries for my keys and was served by Perran. Whilst I was looked after by Alistair, Perran sorted them out with no fuss. As usual it is always a pleasure to be looked after by the staff in this establishment, where service is their byword. There is only one way they could improve - have chocolate sprinkles available to go on top of the cappuccino!
5 months ago
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