Harwoods Land Rover Pulborough
Land Rover dealer Harwoods Land Rover Pulborough, London Rd, Pulborough RH20 1AR, United Kingdom:
97 reviews
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Address: London Rd, Pulborough RH20 1AR, United Kingdom
Website: harwoods.uk.com
Phone number: +44 1798 652703
GPS coordinates
Latitude: 50.9616767Longitude: -0.5061859
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reviews
Markus Muller
First rate service from Harwoods, very friendly and helpful staff, daily updates from Elizabeth & seamless loan car extension. Many thanks Claire
7 months ago
Grant Anderson
I can only say how pleased I am with my new car . Russell Thorne was very helpful. Every thing went very smoothly. It’s my 5th new car from Harwoods . I’m very loyal to them because the service is always excellent.
9 months ago
David Vickers
I purchased a Freelander from Harwoods 12 months ago. The sales team were very attentive and courteous which included a very thorough hand over of the car to me. I have used the service team on several occasions since the purchase to remedy a couple of minor faults and for routine service of the car. I cannot find fault with the way these visits were handled and the problems resolved. I would definitely recommend Harwoods.
5 months ago
James Nix
Excellent dealership first class service from sales to customer service I would highly recommend them
2 months ago
Pritha ghosh
DO NOT USE !! Paid £5500 ! Done 10,000miles and they will not pay or repair my turbo again ! I am disgusted with the service that I received and that I I took my Land Rover to Land Rover Harwoords Pulbrourgh to get a new turbo fitted the advice to get two new ones fitted which I took their advice to fit both of them are now 10,000 miles later one of them is gone and they will not be repaired after a 5500 repair bill they do not care about after sales and this will be going further on social media and the financial ombudsman
Mangers exact words - You again refer to “only doing 10,00 miles”, this is irrelevant as the period of warranty on that part expired on age in September 2018.
1 month ago
Melyis Cabrero
Terrific Service-Highly Recommended - My Range Rovers heater stopped working just as the cold weather arrived. I was looked after by Mark and Craig in the service department who got the car in and fixed in a couple of days for a very reasonable price. I cannot thank them enough as it's currently-5 outside!!!
5 months ago
Fabiana Cristina
Friendly and helpful service at service reception. Reliable work by qualified service engineers. Free vehicle health check and vehicle valet inside & out. Highly recommended by customer for over 20yrs now!
7 months ago
Kelton Todd
Russell was great and really helped us get our amazing car
5 months ago
John Deegan
I recently bought a used Discovery sport from Harwoods and overall am very happy with the experience. Russell was extremely helpful and friendly and sent me a detailed video of the car I was interested in. I have 2 minor gripes; the invoice sent to me was rather confusing and secondly I was pressured to sign up to the Landrover Incontrol protect system at the last minute without sufficient time to read the small print and understand the implications. I said I didn't want it and this seemed to be a big problem. Future buyers be forewarned.
1 month ago
Thomas Berisaj
Brilliantly efficient and courteous service. Harwoods sold me my vehicle initially with sound advice plus the after service has been immaculate with collections & deliveries always offered to help everything run as smoothly as possible - throughly recommended.
4 months ago
Aditya Sehgal
Great service from Harwoods thanks to Russell he found the car we were looking for and contacted us to say it was at the garage for a test drive , the whole process was very smooth and quick and in fact he came in on his day off to do the deal ! Very happy with my Discovery
1 month ago
Liron Shilo
I have recently purchased a new Evoque the S.U.V. is a tribute to British engineering and innovation and the service and advice from Harwoods and Anthony Farther in particular was first rate. It was also good to deal with the same sales person from whom I brought the Freelander
9 months ago
George Moomaw
From start to finish Callum Allison made the process of finding and buying my dream car smooth and professional. So pleased with the final result!
7 months ago
Lisa Miller
I have recently had my Evoke in with the service department at Harwoods Pulborough, to have dog guard re fitted and an inspection of the rear view reversing camera, as it had been misting .
I spoke to the service team and the After sales Assistant Manager Perran Madden. He was extremely attentive and professional, as like the other members of the service team, that I had to talk to.
I was kept up to date with the investigations with regards to my camera by Perran,and the dog guard was fitted in a timely manner .
I am very impressed with the overall experience and more then happy to travel back to there for future services etc, even though my local garage is Chichester!! Thank-you
5 months ago
Chrisynthia Drain
I rang up on a Friday to express an interest in a Discovery Sport and was given an appointment to test drive one on the next Sunday. A nice young man called Russell met us and chatted for half an hour to establish what we wanted, looked at my beaten up old wreck of a Freelander and went for a short drive to see if it still worked. It did so we proceeded to drive a 2017 SE Tech with 4000 miles on the clock. He had picked the right car...I had decided to buy it half a mile up the road. His enthusiasm and knowledge were just what we needed, a pleasure to do business with! Picked it up the following Friday and four days later I'm still smiling.
4 months ago
Melissa Scamman
We have recently bought a Discovery Sport through Russell Thorne at Harwoods Pulborough, the service Russell provided was excellent, he worked tirelessly to source us a suitable vehicle and put together the package we were looking for. He was friendly, personable and not a pushy salesman! If you are looking to purchase a Land Rover or Range Rover, Russell Thorne at Harwoods is your man!
4 months ago
Kelley Echols
Superb service from the Harwoods team this week. My evoque had a software problem and an annoying squeak. They resolved both and valeted my car too. I also enjoyed the use of a Discovery Sport courtesy car for the day. Thankyou to all at Harwoods and particularly Paul who patiently sat on a test drive to locate the squeak.
1 month ago
Coro Sam
I have used Harwoods at Pulborough on a number of occasions, including today, I need to express my thanks to Perran Maddern, once again he has been very professional, helpful, giving advice I trust, I would also like to thank Peter the technician for his calm and knowledgeable approach to my query. Highly rated company with highly professional staff, thank you
7 months ago
Allie Barbeau
Excellent service from Russell Thorne when buying a used Range Rover Evoque - enthusiastic, friendly, knowledgeable, but not "pushy"! Would definitely recommend to others. Very happy with car's build quality, performance and interior specification - a great small 4wd for country roads.
4 months ago
Susan Buluran
How refreshing to have a knowledgeable and approachable salesman. Great service by Harry Nye. Well worth the drive from West London.
1 month ago
Roopanshu Khanna
Extremely pleased, car due to go in for previously booked service but sudden urgent repair needed. Harwoods took the car in effected the repair and completed service most quickly. Thank you service dept. and in particular SteveBourne.
5 months ago
Edward LaFlam
I collected a range rover replacement key today for a 2004 car.. Purchased in April of last year.. !
Maybe I,m at fault for not chasing up my £190 key or maybe you'd think Harwood's parts department could do a little more to communicate to me that they were in possession of said key....
So..
I suggested that... as I felt the service I'd received was below par they might like to programme the key free as a gesture of goodwill..
Alas no such luck... Young Dick Turpin informs me that they would do this programming at a 50% discount on the £150 plus VAT..
Apparently it takes 30 minutes to do..
I,m therefore assuming that the labour rate is around £300 per hour at Harwood's..
I took the key... I reprogrammed it myself
Via a tutorial in......
Yep...... 50 SECONDS!!!!!
I've just bought a 5 litre autobiography..
Looks like i.m going somewhere else for servicing for this car..
4 months ago
Chris Sanford
Have received really great service from Harwoods, from carrying out a routine service to popping in at short notice for minor repairs, new key coding etc. Everyone at Harwoods has been most helpful and welcoming, Perran from the Service Team is very efficient, personable and friendly to deal with in looking after my Freelander2, fits me in at late notice when a problem arises and is always brilliant on the phone, providing fantastic help. All work has been done quickly and to a fantastic standard. Would definitely recommend!
4 months ago
Ben G
Had a great experiance buying our new Range Rover, Russel Thorne and all the team were great, polite, attentive, explained the features in detail, efficient, helpful would recomend and definately use Harwoods again, coffee was good also!
4 months ago
Ben Carton
Fantastic Service from Duncan in the sales team.
Could not have been more helpful, and made the whole purchase and ordering process a pleasure.
When we had to cancel due to unforseen circumstances Duncan again stepped up and organised everything.
I strongly recommend this dealership.
9 months ago
Officer X
Fantastic service at Harwoods Pulborough, never had any problems, Anthony Fathers has been especially helpful over the years.
3 months ago
Henry F
We are very satisfied customers, Russell Thorne was a very good sales person, nothing was too much trouble and he gave us confidence in Harwoods which led us to make the purchase of our lovely Evoque.
5 months ago
Sumana Rao
Harwoods Pulborough need to gain my trust again, I was promised equivalent courtesy cars during servicing when I purchased my Evoque here but they don't always deliver - my husband has pulled his servicing from them as he ended up with a new problem every time he left his Freelander here. I was told a courtesy car would not be available and had to fight to get one despite giving 3 weeks notice. My car looked stunning on completion but the 1 small job I requested had not been done???? Last year I was left without a car for almost 4 days when using their pick up and drop off service so beware of this. All in all they are great at cleaning cars but need to start thinking like a customer in order to achieve excellent service.
10 months ago
Terisa Lindley
We have just bought our landrover evoque from Harwoods pulborough. Intially we were filled with trepiditation at buying a car from such a large dealership. However, Duncan Glide put us at ease straight away. He was knowledgable, informative and always honest. We were clear on our budget and he helped us get the perfect car for us. He was accomodating for our need for a quick turnover and kept us in the loop throughout the process. We were impressed by his attitude and attention to detail and are very happy to given him an outstanding review. It was such a true pleasure having bought our car from him, that we have infact named our car- Duncan!
4 months ago
Cari Heinz
Fab service and so helpful, Duncan and team are amazing!
3 months ago
Honestly
Perran Maddern and the Team at Service Reception have always been very professional and helpful whenever our Land Rover's have required attention, whether it be servicing or repair work. We have always received a full explanation of the work carried out, and the clean car afterwards is an added bonus.
5 months ago
Jedi Master
Thankyou John for great service and having the vehicle ready on time first class
1 month ago
Eugene Young
Happy with the service received. Just a shame they are loosing the fuel pumps soon
3 months ago
Martin LaCombe
Once again we are very pleased with the great service from Harwoods Pulborough by all the staff.
This is our second purchase from Harwoods. We recently purchased my Range Rover Evoque and we were very impressed with Harry from the Sales Team. He was very friendly and helpful both before and after the sale.
Following our Purchase the car needed an after sales repair and once again the Team at Harwoods were very professional and knowledgeable. Perran arranged for us to have a fleet car whilst the repair was being carried out, which was most appreciated.
All in all we are very happy with the service that we have received from Harwood Pulborough both throughout the sales and after sales.
Susan and Ron Hession
5 months ago
orlan salazar
Had some problems here but it all ended well. I took my Discovery 3 here because it had an engine light on, it was also under warranty through an external warranty company. Harwoods diagnosed that I need a new turbo, new intercooler and new rear brake pads. The turbo and Intercooler had a contribution from the warranty company which Harwoods organised. The problem I had was that the car was left in the garage for 5 weeks and the staff on the service team were not very good at keeping me up to date with progress or actually very good at making progress on repairing my vehicle. I had to then speak to the manager, Mark, and he was very apologetic and ensured that the car was repaired and returned to me within a couple of days. Mark organised a very good discount on the bill because of the amount of time they had the car. I would use Harwoods again.
7 months ago
Sachin Chorasia
Worst garage ive ever dealt with by far.
Customer service is extremely poor. Had various issues with car ended up with 5 visits over 6 months to sort out. Forever chasing never a call back incorrect diagnosis more than twice.
From start to finish my experience with harwoods Pulborough was unbelievable for a main dealer garage more so when dealing with expensive cars.
Even when i came in for last time (half hour job)not offered a drink no apolagie for the fact a mirror replacement has taken 3 months to sort. I called easilly 10 times over the 3 months not one call back until perran took job over. I personally thought they would be apolagic when i visited branch but the basically couldnt care less.
I wouldnt ever return my car here if i could give 0 stars i would!
I never leave reviews but feel the need The need as was so poor. Good luck to anyone that puts their trust in them
1 month ago
Yamileth Gonzalez
Fantastic service both looking after my previous car and selling me my new one.
9 months ago
Chris Hatley
I have used Harwoods Landrover for over 30years
I have purchased and had serviced by staff at Harwoods my:
Freelancer 1
Freelancer 1 new spec
Defender 90 County 300TDi
Defender 90 County SX TD5
Defender 110 Utility 2.2 TDCi
Throughout this time I have been always treated with the utmost courteousy by all the staff; sales, service, parts and support staff alike.
Everyone has always been welcoming, accomodating and professional.
Sound project knowledge coupled with that ‘can do’ attitude puts hardwood on top of their game.
I would unequivocally recommend everyone to visit Harwoods Pulborough if they are looking to purchase a Landrover, service a Landrover or buy quality parts.
The welcome is always there from the moment you pass through the door, oh yes the coffee is great!
Well done all
Very best regards....
Always
Mark Osborne
Kirdford
8 months ago
Jordan Kolakowski
This dealership is a little out of the way but this is to an advantage as not too busy and good mix of surrounding roads for test-drives. The staff in my experience were friendly and happy to help.
6 months ago
Joseph Hourigan
Excellent service and knowledgeable staff
5 months ago
Julia Lloyd
Rang up on Saturday 3rd Jan 2015 to enquire about a 2014 RR Sport they have for sale. Spoke to a guy called James, who seemed extremely cocky and inexperienced. The vehicle was on for £63,895. I told him to save time and messing about, I would offer him £63k cash as I wasnt in the mood for haggling. He came back with the most ridiculous response that he had never in 15 years given discount before, he would be selling at a loss etc. Well the lies and the bull***t just about did it for me. Having bought more cars than hes probably ever viewed in his life, I was shocked at his rude nature. I told him that as i was spending a huge amount of money, it only represented a tiny discount. He did not seem bothered about selling me the car and I have now bought elsewhere, a better spec car at another landrover dealership, with complete honesty from the staff. Im so glad i didnt buy from them as they seem very stuck up!!
RR and Bentley Owner.
8 months ago
Eric Neal
Still having problems with my car 4 months on. My car has had to go back to the workshop at least 10 times and the problems still haven't been rectified. A very unsatisfied customer who will not be recommending Harwoods to anyone.
4 months ago
Malcolm Hardy
DON'T BUY A RANGE ROVER YOU JUST HAVE NOTHING BUT PROBLEMS
11 months ago
Wala Ouersighni
I have just purchased a new car from Harwoods and found them to be professional, friendly and most importantly non pushy salespeople, a rarity in the car industry!
4 weeks ago
michelle mosley
Great service
6 months ago
Loretta Hodnett
The team all worked really hard to make my experience A1, I have been dealing with Harwood's Pulborough for many years & you wont find another better!
4 months ago
Annette Huerta
Avoid like the plague
1 month ago
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