Heritage Parts Centre
Auto parts store Heritage Parts Centre, 47 Dolphin Rd, Shoreham-by-Sea BN43 6PB, United Kingdom:
94 reviews
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Address: 47 Dolphin Rd, Shoreham-by-Sea BN43 6PB, United Kingdom
Website: heritagepartscentre.com
Phone number: +44 1273 444000
GPS coordinates
Latitude: 50.8329866Longitude: -0.2550042
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reviews
kaki singleton
Quite possibly the best customer service I've ever experienced.. I have high exacting standards.. I've been in the motor trade thirty years... My advice to anyone whingeing in other reviews herein.. Double check your engine code/numbers...Even I messed this up relying on the registration number (which in some cases isn't entirely reliable) I'm very happy with the components received.. Fabulous quality.. The communication with all staff has been exemplary, even when navigating issues with the order (which inevitably happen when car manufacturers build cars and vehicles "face-lift / update)... All incredibly well handled... Well done Don...
Looking forward to a great working relationship with you all... Very impressed... High standard service, great prices... What's to get upset about?
1 month ago
Eileen Armet
What a joke, ordered a pair of empi cannon exhausts stated as new painted, was very annoyed by the state of them when they arrived and was promptly told they are all like that , you need to paint them with heat proof spray anyway... quality control- joke.....customer service - joke
1 month ago
Susan Meyers
Do not use these guys. They do not respond to any emails. Their reply email gives you a ticket number and says they will respond within 2 days. They do not respond ever. I ordered a product weeks ago and they took my money and it still hasn't left. They do not answer the phone or answer my emails regarding the product. They are taking money and not sending out products. They have become a scam business. Just check the latest reviews not just mine. Do Not Use Them...!!
1 month ago
Taktix Gaming
Thanks to these guys I am at the end of a total rebuild
2 weeks ago
Stargazing Loner
don't be fooled by their promise of an EU warehouse. Everything is stored in UK and the Bremen warehouse is just a customs trick. My order from a month ago still hasn't left the UK. Honestly I would rather pay the customs fee and be back on the road then have the wait.
Customer service doesn't respond until you get Paypal involved.
1 month ago
Kevin Youngblut
Would be nice for your sales people to actually get back to customer, had a email with a quote and ask them to change a couple of things but never had anything back, send another email to another person and still no reply! What a waste of time! I would not buy any van from this garage
1 month ago
David Boren
Excellent customer service, not rushed off the phone like most places, very friendly and very helpful and patient, Jack is a credit to the customer service team!
1 month ago
Dirt Filthy
Great customer service, friendly knowledgeable staff. Offer a wide range of products.
1 month ago
Christopher Jegam
There add says free shipping with online orders over $200 US continental. I bought 2 semaphores for $359.90 and they charged me $75 for shipping. I also emailed them about the charge and they have yet to responded - over 5 days ago. I recevied my parts today, and the reciept verifies the shipping charge. Buy from CIP1 (Canada) if you can - never had any issues with them.
1 month ago
Josh Howell
These guys need to sort out their customer service. They undoubtably have great employees, many of whom go the extra mile, and some unique products at often decent prices, but the way the business has organised itself of late is giving clients an EXTREMELY poor user experience and Heritage don't seem to give a toss.
For starters, you can only call them before 1pm. If you call after 1pm you just get a recorded message stating to call back the next day. If you email them instead, it can take days for them to respond. The live chat on the website either takes ages to get through on, OR, as in today's instance...it's crashed altogether!
Latest example of really poor service: I yesterday morning emailed 2 guys at Heritage whom I have literally spent thousands with in the resto of my bus in the last 6 months. I am on a discount status so can't place orders online to get the discount. I didn't receive any call backs from that email, despite stating it was VERY urgent and I needed parts for next day. On that occasion I did get through on live chat (after not receiving the call back) but had 9 people in front of me. I got through and the operator then had one of the guys I deal with call me back. They rushed the order through before their strict 4pm cut off, and the next day, late in the day, it arrives. But only half the order has arrived!
Angry does not even start to describe how I feel right now. We have 5 guys awaiting final paint stages and refitting of engine and box to my bus that now has been delayed at least another 2 days because of this lack of customer service and attention to detail. I should have stuck with JK and Schofields. Very, very poor. Shame on you Heritage.
1 month ago
Laurentiu Buzea
AMAZINGLY FAST DELIVERY..
These guys have the best range of products and the service is second to none !
2 months ago
Catherine Robichaud
Product is fine, but let down by delivery company. Do your self a favour do not use DPD they are unreliable.
1 month ago
Jack McIntosh
Just after having a very bad experience with this company today. Order parts off them on the 12th jan 2021. Order went threw no problem totally of €125.41 inc shipping. Everything was great parts arrived via dhl very quickly so I was happy. I had to pay customs when they arrived into Ireland €20.05 all in so not so bad. Opened the box 3 parts we’re missing so I called them. The guy I was talking to was very nice and said yes he could see they were on back order and that I had paid for them and they would be shipped out to me as soon as they were back in stock a no extra cost to me. So a couple of weeks have passed and no parts have arrived. Then yesterday I got an email from them to say that they need payment for one of the part or the order will be cancelled . I called them today to find out what is happening. A lady on the phone said that I’ve not paid for the parts that were on back order and that she explains and said that I couldn’t have paid for an item that was out of stock. I’ve checked the invoice I’ve paid for them. That’s that she said. And if I want them I’ll have to pay for customs and shipping as well. Also one of the parts I paid for is still not in stock.
This is not good enough I’m very annoyed by all this. I’ve sent an email to them with the invoice showing I’ve paid for all products listed (inc items I didn’t receive) also sent Proof that the money came out of my account. No one will email me back. Very frustrating.
3 months ago
Alan Paxman
Great store only ever ordered online but always arrived promptly, very good customer service, first place I will look for what I need.
5 months ago
Ahmad Alkasaji
If you EU/irish based customer don't order of there website been waiting over two months for my order and still nothing there quicker shipping times from china then from here.
2 months ago
Francisco Barbecho
Placed numerous orders now for mk1 caddy parts and never been disappointed, great products and great customer service
3 months ago
kamaluddin shakiri
shocking customer services! I called up the guy must be working from home and had must have smoked a spliff for breakfast.. couldnt help me and couldnt be bothered to help me, what a joke! wont be coming back
2 months ago
Tiffany Bumbury
Unfortunately I can not leave 0 stars. Ordered a part online, later to find out it had been cancelled from a supplier. This is after having to chase up for the outstanding deliveries, one undelivered item was in stock and who would know whether it would be sent if I didn't chase up? They didn't provide any help such as letter me know how I will get my money back or providing me with an alternative part. Not to mention the product is still on the website, terrible customer service. Fortunately, Google Reviews is around these days, as is FaceBook and word of mouth in a tight community. Thankfully there are other suppliers who provide better service.
8 months ago
Rey Buzon
Really useful to have classic vw parts local to me. They have most parts you may need. Quality of most parts good to excellent, some not so good. Body panels in particular are a mixed bag. Anything with the K label on it are troublesome to fit.
9 months ago
Susi Brown
customer services are rude arrogant and ignorant and put the phone down on you if you ask to speak to management haven't got a clue about the parts being sold simply useless and after checking the reviews I'm not the first to complain about Anastasia and customer services been using this company over 20 years won't be anymore
1 month ago
Wendy Luxenburg
Wrong part sent, images are apparently for illustrational purposes only but no where is this stated, spoke to service advisor who said I'd have to pay the return postage for the item that was listen wrong. Smashing!
7 months ago
Dan Desrochers
A massive thank you for the fantastic service I've had from these guys. Yet again their excellent catalogue of parts and next day delivery has helped get my T4 back on the road in just 24 hrs. I highly recommend them.
6 months ago
CaramelSkin s
Required parts for next day after trying to source locally. Contacted Heritage with next day delivery and the came up with the goods. Well done guys ????????
10 months ago
Carol Nolan
Great place, extremely knowledgeable and friendly staff
7 months ago
Jonathan Zhou
Absolute SHAME! I wrongly ordered an item but immediately asked for cancellation by e-mail (5 minutes only after the order). I have been replied that the item was already sent! Ridiculous! So I had to waste 10€ to send the stuff back and they refunded the thing of course without shipping costs so 25€ lost just because of a shameful business policy. Never again!!
2 weeks ago
Marshall Crumiller
Always happy with the service very helpful staff thank you guys
1 month ago
Amanda Chapin
Been a customer for nearly 3 years since I got my classic vw bug as my first car. Place has never failed me. I even have their branding on my car as a way of showing thanks
1 month ago
Jane Park
Great range of classic VW and Porsche parts, most items stocked. Plenty of parking Inc disabled. All staff are classic car owners, and have a great range of knowledge and experience to help!
2 months ago
Matthew Roney
Part are all way good
10 months ago
Phil Petersen
Well guys i have to say that dealing with your company has been an absolute pleasure, service is great with timely delivery considering I live in Queensland Australia. When you order a complete engine and you don't know quite to expect. and it turns up 7 days later with everything that was ordered along with fantastic after sales service what can one say WELL DONE Paul no problem recommending these people.
4 months ago
James Martinez
Helpful staff. Parts in stock always seem competitive in pricing.
1 month ago
Akbar Bimantoro
Land of dreams
2 months ago
lavonda banks
To all my VW friends...
I have used Heritage Parts Centre for many years for both mine and my customers vehicles and I have been very pleased until now.
I'm building a 1600 for one of my own vehicles.
Cut a long story short, final fitment of the flywheel after setting the crankshaft end float and the threads pick up and basically it's ruined the crankshaft and the gland nut. This is a CB Performance counterbalanced crank. All the parts I've ordered i have asked for the best available. When I checked my order I discover they've supplied a cheep n nasty Brazillian gland nut. I informed Heritage of what has happened and they came back saying that this has happened because I used a nut gun instead of a torque wrench. I have CCTV footage that proves that a nut gun has not been anywhere near it. In fact, each step of the way for setting up the end float the gland nut has been torqued to no more than 75 NM. The setting up of the end float has taken longer as the end float shims Heritage sells are not the correct thickness. Final torque of the gland nut is 250 ft lbs (in excess of 300 NM.
This gland nut has been nowhere near the final torque setting and this happened.
Heritage have basically told me to go do one.
This has cost many man hours as I've had to strip the engine down and start again.
Although Heritage have pleasant staff and the parts arrive nice and quick, the after sales Sucks and some of the parts supplied are not fit for purpose!!
The last time I use them.
And yes.....I have waited to hear what Heritage have to say before naming and shaming. Off to see my lawyer!
Please do spread the word. Anyone else had issues???
4 months ago
Juan Ramos
Good stock of good quality parts
2 weeks ago
Concrete Actors
Eye opening place. Shame it's only for VW though.
1 month ago
Jack Hobin
Experienced some customer service issues on Saturday. George contacted me today and provided excellent service. Totally surpassed my expectations in resolving the matter. Have used before and will certainly be going back. Thoroughly recommended.
2 weeks ago
Schy Mark
Very helpful and we managed to sort out the problems and issues I was having
2 weeks ago
Crissy Bordenca
Great place for all your VW and Porsche parts, great customer service with friendly knowledgeable staff too, highly recommended
8 months ago
Rikki Young
Myself and my son love going to VW Heritage. It very friendly there and all sorts of new or very old vehicles there. We been there twice and will be going again next month.
9 months ago
Bryan Alvarado
Have rebuilt my sons 1972 Beetle Karmann with every part sourced from VW Heritage. George Hudson is a star and his expertise has guided me through many a query. Excellent knowledge and advise. Will never use anyone else. First Class!!!
4 months ago
GRIM FIREHEAD
Always a pleasure to shop at.....great service
2 months ago
Shawn Adams
brought wiper arm for a t2 campa told me they only list after market one purchased it for a csutomner dose not fit not even close sent it back recoded mail signed for they denied all knolage of haveing it back never refunded me even tho i had evedince form royal mail it was returned and signed for by them AVOID AT ALL COST
2 weeks ago
Melinda Belva
Fast loading, very friendly and helpfull staff.
3 months ago
James McCreary
Cannot fault these people. Always have what I need and arrives when they say its going to. Website easy to negotiate and always makes me buy more than I need! :)
6 months ago
Leo Sun
Stranded in England with an broken down Dynamo. Called the guys from VW Heritage and got Paul on the phone. What a customer service, he made me an account, guided me by phone through the payment and shipped the dynamo the same day to the garage nearby my holiday adress. Great service from these guys, you saved my holiday!!
2 weeks ago
sufian haj
Having researched which company I would use to order my beetle parts I cannot recommend VW Heritage any higher, there online chat is fantastic and when I have spoken the there technicians they were informative and showed excellent knowledge!
3 months ago
Jean Atwood
All round superb service!
1 month ago
dhurjoti nath
Every time I go , I'm greeted by happy, knowledgeable staff who are happy to advise as well as well me what I think I need.
Great place!
7 months ago
Brian Hailey
Really happy with these guys. ordered Wednesday morning (au) and arrived following Monday. Still waiting from parts from my local Volkswagen that I ordered the same day. So pleased.
6 months ago
Volein Hart
I've had numerous dealings with this company over the last couple of months and have been impressed. All items are dispatched without delay, reasonably priced and are well packaged. Been a absolute lifeline whilst giving my mk2 Golf some TLC. Cheers folks!
11 months ago
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