Swell UK Ltd - Garden, Pond and Aquatic Supplies
Pet supply store Swell UK Ltd - Garden, Pond and Aquatic Supplies, Swell UK, Unit C SK14 Industrial Park, Broadway, Hyde SK14 4QF, United Kingdom:
220 reviews
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Address: Swell UK, Unit C SK14 Industrial Park, Broadway, Hyde SK14 4QF, United Kingdom
Phone number: +44 161 351 4700
GPS coordinates
Latitude: 53.4616135Longitude: -2.0915189
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reviews
SubmarineDolphin
Had a major issue with a product received but with fast acting Karma was brilliant at sorting the issue and managed to get it resolved and sending out a new product! In the space of 10 minutes now I have an email for delivery the next day! Couldn't of asked for any better! Excellent customer service thank you so much Karma you saved my plants and my aquarium health!.
The ordering was also fast and simple and easy to use and trusted service also with added bonus of rewards point scheme. I'll be a loyal customer here for all my aqautic products.
11 months ago
tanu rawat
I ordered some Dwarf Baby Tears online. They came promptly and in superb condition. I would definitely use these again!
4 days ago
Alaine Johnson
Had a situation where the wrong item was delivered. Thankfully Matt from Swell Customer Service quickly responded and rectified the situation. I received the correct item by next day post. Thank you for your professional service.
7 hours ago
Cecilia Lopez
Have rececntly dug a new pond, sourced lining, edging, pump, treatment & a few plants from SwellUK - all excellent & pond looks fab. Mark was also able to advise regarding their natural pond edging rolls. Happy customer & will be using them more in the coming months!
11 months ago
shannan scrivens
I ordered and returned, unfortunately some pond items. Becky dealt with them very swiftly and efficiently. I shall now reorder some more suitable items.
14 hours ago
Kelli Knight
We went in to find out about setting up our own fishpond. The guys were so helpful and patient. They explained everything about each product and didn't try to persuade us to go for the dearest option. Fabulous customer service. We came out with exactly what we needed and with change in my purse. Oh and we bought a treat for our beardy Buddy.
11 months ago
Silvio Cometta
First time user and very pleased with the service, everything arrived next day, well packaged, and was well informed throughout, even given a one hour delivery time slot, couldn't be happier with service, thankyou
11 months ago
Christian Akers
Received damaged item, contacted customer services using contact form, and was helped by Emily. A replacement was sent out immediately; without needing to return damaged item.
Emily was friendly and efficient: my issue was resolved in a few hours. My replacement was dispatched and delivered quickly.
4 weeks ago
Kristine Karels
As ever... very quick to get order out.
Quality of feeds very good.
Keep up the good work.... we fishkeepers really do appreciate what you do.
Thank you..!!!
Kind regards....Peter L.
3 weeks ago
Sundeep Gatti
Hello, I had an issue with a delivery (which was not their fault) and I contacted Swell and Emily dealt with the issue straight away, asked me a couple of questions and that was it, a couple of days later issue resolved to my satisfaction.
She was very helpful, polite and nothing seemed to be to much for her to resolve the issue, I can only say thank you very much for your help and I would recommend Swell as a caring company, and I will use them all the time from now on.
Many thanks
Kaisar
3 weeks ago
Slav Tsukanov
I had a query about UVC filtration lamps. Mark answered my question promptly and efficiently. I now know exactly which product to order. I have ordered from Swell UK before and their service and products are first class. A very good company to deal with.
2 weeks ago
Tony Mogford
Absolutely brilliant!
Last November I bought three yellow belly toads from Swell. They are going strong and I love them. I am contemplating getting some fire bellies from them also. I had bought locally before and they never lasted even though I care for them exactly the same.
Other sellers-
I have been ordering food from other sellers who offer free delivery. But you get what you pay for. I have been receiving a lot of dead food. They claim that they are just still because they are cold. They never woke up when placed in a warm (but not too hot) room.
Swell-
Where as with Swell live food arrived today warm and alive. They had a good bit of paper as insulation and an extra little safety blanket Swell put a hand warmer in the box.
Couldn't have wished for better for my little toad people.
4 months ago
Joshua Taylor
Thank you Swell. Great advice (Mark) and great service. Very knowledgeable and practical advice. Super fast delivery. Would definitely recommend and use again
1 month ago
mahannie bijou
Tank is amazing. Customer service from Matt and others has been incredible each time I have needed them. Highly recommended.
1 month ago
Mark Swift
Initial order was damaged but after contact with Swell and being dealt with by Connor, replacement was despatched and received very quickly. Excellent service as usual from Swell. Will continue to use for all pond requirements. Thank you Connor.
3 weeks ago
Eric Carlisle
Made my First order, had a little issue with an out of stock item, I was informed quickly and my request was handled amazingly, very fast well packaged delivery, excellent prices and the staff are very friendly and helpful.
This is my only go to for Aquatic supplies hence forth!!
Big thanks to all at Swell, I hope 2021 is a good year for you all.
I will speak with you shortly before my next order.
Highly recommended
9 months ago
Brenton Thomas
Excellent customer service. A faulty net was replaced speedily, efficiently and without fuss. Well done Matt.
3 weeks ago
Tomas Rodriguez
Quick, efficient and friendly service. I received a refund on a faulty item and next to no quibbling. Will be using their service again.
1 month ago
Jane Overton
Thank you so much Emily, great service, you sorted part out quickly, cant wait to receive it, so nice to deal with, regards Bob
1 month ago
Larry Brown
Becky was extremely helpful when the wrong item was sent. Hassle free to resolve issue.
2 weeks ago
terry song
first time at this place staff was very good
very helpfull prices good well worth a visit
11 months ago
Arnedra Bell
Had to order my jewel day light online due to my local pet shops no longer stocking them. Was a bit concerned if it would arrive intact being glass, but ordered on Sunday and arrived with no problems Thursday morning. Would order again.
3 months ago
Dmitry Halavach
Mark and others at swell always are friendly and helpful their prices are brilliant and always quick sending stuff out can't fault them if you have a pond or aquarium swell are the best firm to go too
3 days ago
amal clarke
My son gets his snakes Rats from here , brilliant service and loveley help full staff
11 months ago
Joe Harlemert
Matt managed to source me an item that swell dont normally stock and have ordered it in for me.
Great customer service
3 weeks ago
Corey Salisbury
Dealt with my problem quickly very happy and satisfied with service received thanks judi g
4 weeks ago
Kasi Smith
I do not work for, nor am I associated with Swell Reptile, that said:-
through my interactions and observations of Swell Reptiles I have noted a real passion and care for what they do, whilst also being a big business, capable of meeting demand. The fact is and it appears to be quite clear that Swell is rooted in small business passion and philosophy ensconced in Hobby-centric values and philosophies, which have clearly translated in to the large efficient and professional company it is today.
This doesn't often happen, as all too often these small passionate refuges we put our trust in grow - they lose a touch of their soul; Swell appears to have maintained both and I think that's a special thing.
Their staff have always responded to be kindly and every purchase i've made has been swift delivered in excellent condition and with zero issues, perhaps that's the only issue i might have - I have no idea what it's like to have an issue with them so I have no idea how they would handle it, but something tells me it wouldn't be an stressful.
I'm a Fan and they don't disappoint with stock nor their website, which provides a platform to both research and ensure you're getting the best equipment for your needs at an affordable price; which again I've noticed their markup is the lowest there is on the internet when it comes to internet-based UK exotic pet equipment and supplies
2 months ago
Kumara Mattia
Straight to the point when enquiring about the item I mistakenly received very good service.
1 month ago
Richard Martin
As a pond novice, Mark was very helpful in guiding me as to which pump was the best in replacing our inherited 18 year old model! Thanks!
2 weeks ago
Christian Miller
Swell uk website had a nice layout easy to navigate and plenty of options.
Their range of goods is excellent with plenty of products to choose from.
Unfortunately I have not been able to purchase anything from here due to the items I was wishing to purchase being out of stock which I would not blame the seller as current world situations I know lots of retailers are facing supplier issues at this time.
But as I said above plenty or products to choose from,
Website is nicely laid out and easy to navigate and pricing is not to bad either give them ago ????
8 months ago
Forgem Nos
I contacted re fault with UV, promptly dealt with, replacement bulb sent out, problem sorted. Helpful support, no quibbles.
3 weeks ago
Isa Meertens
Have purchased a few items from them before, buying smaller items are fine but recently have had terrible service buying a new viv. After already having delays with delivery as no one seemed to have tracking information or have any idea what was in stock, it arrive with a broken glass door, the replacement arrive broken also a few days later. I was then told that they would prefer to refund us rather than sending us what we had purchased.this was annoying as I now have to find a new viv in the next couple of days from someone else as I was suppose to pick my new pet up days ago. As we purchased a kit and they only refunded the viv and they decided to remove the discount we received from the kit off the refund amount so the amount refunded wasn't even enough to purchase the viv on their website. Seems odd that I would lose the discount and pay full price for the other items while you make a small profit on an item I never received but at least I know this is the policy now. There are plenty of other reptile suppliers I can use, and have now found it cheaper elsewhere, shame I had to learn this the hard way as I am out money, wasted loads of time dealing with their supplier issues and had to use some holiday at work to make sure I was in for delivery of 2 useless vivs.
2 months ago
Michael Toler
The items that do arrive are good items, ordered a crested gecko set up but rain system was missed from the order, and the lamp stand was wholly inadequate given the height of the paludarium is a metre and the stand is 60cm....
The rain system arrived weeks later after a to anf fro on email. Giving them a second chance I ordered some leaf matter and some additional clean up crew.. Leafs arrive no sign of the clean up crew... Seems to be a common occurance of part shipped orders and forget about the unshipped items... Really disappointing
1 month ago
Tina Perkins
Katie addressed my issue immediately, getting back to me by e.mail shortly after, I have now purchased a UV light ...hope this resolves my algae problem
2 days ago
Jay Winkler
DO NOT BUY FROZEN FROM SWELL!!!
Terrible service. Ordered frozen pinkies with £9.99 delivery. I was out when they arrived but instead on leaving them the courier took them back to the depot. Had to arrange redelivery for the following day, all thawed and had to be binned. Absolutely. No help from customer services. The website states dispatch next day, delivery note and confirmation email states within 3 days. Couldn't stay in for 3 days due to work. Will never use Swell again. Shop at a local reptile shop who actually care about their customers.
9 months ago
Jay fresh
Lovely people who work there, very knowledgeable and helpful.. ????
11 months ago
Briar Richard
Friendly and helpful staff, unfortunately the only way to see what you wish to buy ie living plants for my fish tank, is on a computer screen. Not the actual plants
2 months ago
louise
An Item I ordered was out of stock, I spoke to Katie who was fantastic, a pleasure to deal with.
2 weeks ago
Kathy Lanier
Fantastic service, quick, helpful and polite carried my 60 litre tank to my car. The price was competitive too cheaper than a well.known online retailer.
3 months ago
Duncan Wood
Fantastic service. The order arrived quickly and well packaged.
3 weeks ago
Michael Schiele
Disappointed that we could not browse in store, had visited with the intention of picking up a few things for a Vivarium and would have like the opportunity to select what we wanted rather than being passed everything.
Wouldn't make the journey again, however staff were fab and quality / price good so i would purchase online.
5 months ago
Emily Domeyer
Fantastic service. Purchased plants for my aquarium. They look spectacular..Thank you
3 months ago
Jacob Pugh
I spent £75 on a cracked fish tank. The emails support was a joke! Trying to have a conversation but only receiving one reply every 24 hours and then I get asked why have I left it so long too report?!!?!?? When I eventually got to speak to someone competent enough to help they basically said the manufacture doesn’t believe you and it’s your fault..... so now I’m stuck with a £75 aquarium I can’t use, return or get a refund.
4 months ago
Scott L
Revisiting my review and now changed from 1 star to 4 stars. The last order i put was delivered within 4 days and with no issues. Seems like they are getting better. Or probably everything was in stock. May be Its bad when you have an issue with order and needs assistance.
Previous Review:
Terrible service, last time i have ordered something from them.
3 weeks on, nothing received..
Called customer service, they know nothing. There is no escalation either.
No one can tell why my order got delayed.
Absolute waste
7 months ago
Lena Belokon
Great service only ordered online so far hope to visit soon cant fault them delivery was spot on
1 month ago
Richard Torrao
ALWAYS COMPETITIVE PRICES AND EXCELLENT SERVICE
3 weeks ago
junjie liu
Great store, excellent range of products, had no issues at all ordering and receiving products from them!
3 weeks ago
Sikander Askari
Cant fault their customer service, waiting time for purchases longer than expected but I will give them repeat custom and would reccomend.
4 months ago
Mike Mattei
Great place very helpful and very reasonable priced
1 month ago
Hans Weant
Great place plenty of stock .2 guys on the desk were very helpful
4 weeks ago
