Norrsken
Window supplier Norrsken, Unit 4, Fleetsbridge Business Centre, Upton Rd, Poole BH17 7AF, United Kingdom:
33 reviews
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Address: Unit 4, Fleetsbridge Business Centre, Upton Rd, Poole BH17 7AF, United Kingdom
Website: norrsken.co.uk
Phone number: +44 1202 632777
GPS coordinates
Latitude: 50.7381054Longitude: -1.9912261
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reviews
lou cancela
I can highly recommend Norrsken. Originally I was going to have double glazed windows but after much research I found that Norrsken could beat all of the quotes for a high quality triple glazed option. The windows are beautifully crafted and have received lots of positive comments from passers by and subcontractors working on the house. It is self build project and doing this for the first time (and consequently asking lots of questions) I found the whole team at Norrsken incredibly friendly and helpful. Emails were replied to promptly and professional advice was freely given as and when I needed some help. The delivery driver was polite and helpful as well. On a very large order the only issue was a door sill in a different colour to the door which I discovered a few weeks after delivery. On notifying Norrsken and supplying a photograph a new sill was sent out immediately. So if you need excellent windows and good customer service at a decent price then you cannot go wrong with Norrsken.
2 months ago
Tom Kielmar
A great service from start to finish. While researching window suppliers at various renovation and builders exhibitions, the quality of the Norrsken windows was so far above anything else we saw, I almost didn't approach them for a quote as I thought they would be well out of our price range. But, it turned out, they were very competitively priced and our builders said they were much better quality and easier to fit than anything they had come across, so we actually saved money on the fitting.
Super friendly and helpful office staff who know their products very well and helped make sure we made no mistakes during the ordering process. We couldn't have asked for a better service or a better finished product. Very happy (and very cosy) customers!
1 month ago
Naveed Khan
I can highly recommend not only the quality of windows and doors that Norrsken supply, but their after service as well.
They fitted in excess of 19 doors and windows for our new build including wonderful folding doors made by Centor. We had an issue with one of the incorporated blinds which they were swift to remedy with responsible CV19 compliant visits and emails by polite, efficient technicians where and when legal. Everything is gliding perfectly now - you couldn't ask for more.
3 weeks ago
Bleu Skye
Very good quality windows, the best that we saw when looking around. Design and planning from their team was exceptional and all staff were very friendly and willing to help with questions. The installation was also amazing as the team they had did it in the snow in February this year, difficult conditions but they persisted and the windows were all in and secure within 3 days. Overall very happy with everything provided!
2 months ago
Flavia Yabes
We met Tim at one of the self-build shows and were immediately impressed with the quality of Norrsken’s alu-clad product. We asked the team (and two other suppliers) to quote for windows (non-standard sizes), doors and sliding doors for our self-build project. Norrsken were the only supplier to quote for our feature window in the configuration we wanted – see photo. Tim was extremely patient with the various revisions we made to ensure the sizes and finishes were correct. Our order was delivered on time and, as self-installers, Norrsken readily and quickly answered our installation questions - they even replaced a unit we managed to damage very quickly! We are extremely pleased with the end product – both internally and externally – and with the professional service we received from the Norrsken team throughout the sales, delivery and after-sales process.
2 months ago
Darryl Horrocks
An excellent company to deal with and a quality product. I made an initial enquiry for French Doors at the Homebuilding and Renovation Show. A quote quickly followed and I subsequently visited the showroom in Poole. Delivery dates were held despite COVID 19. The doors are of a high quality and I would have no hesitation in recommending Norrsken.
9 months ago
Mark Wilson
We first saw Norrsken windows at the Swindon Self Build Centre a couple of years ago. We liked the look and quality, and despite looking at other companies providing similar high quality triple glazed aluclad windows, we were always drawn back to Norrsken. Tim was very helpful at an early stage - before we had a house to put them in - and stayed in touch gently during our slow build in SW Scotland. When the time came to place an order, we did ask for quotes from some of the other big names, but Norrsken always stood out for communication, choice, quality, performance and value. Norrsken’s showroom in Poole was very informative, and Tim spent a lot of time with us helping to fine tune the details of our our project.
Our order was a supply only order of about 65 m2 including a 4m lift and slide door, and a very large front door. Because of the location, Norrsken preferred to provide the windows on a supply only basis as they thought they may not be able to provide their normal quality of back up should minor adjustments be needed in the future. They did, however, recommend a fitting company nearer us whom we engaged separately.
We had the windows delivered directly to site and it was perfectly clear that we were responsible for offloading.
Throughout the process Norrsken staff stayed closely in touch, did exactly what they said they would do when they said they would do it, and absolutely everyone we dealt with in the company was friendly, professional and knowledgeable. The windows are exactly what we wanted and look great. We wouldn’t hesitate to recommend them.
5 months ago
Nate B
We travelled up and down the country visiting manufacturers and many self build shows. We finally settled on Norrsken as their Alu-Clad product was better and significantly cheaper than the nearest like for like UK manufactured product.
1 month ago
Musica Atkistan
For our self-build garden studio project, we have reached out quite a few well-known window companies and Norrsken came on top for their exceptional customer service, prompt response and most importantly cost of the triple pane windows with an amazing u-value.
Tim was very knowledgable and gave impartial advise on specifying our 2m x 1m windows. I felt very comfortable talking to Norrsken team especially Tim and Ami. After singing on the dotted line and deposits paid, windows were delivered on time as promised. Windows were installed by us following advise from their technical team.
Glazing solution from Norrsken do not disappoint you. Aluminium Clad Timber frame is faultless. I would highly recommend this company.
5 months ago
Christine Wilkey
Norrsken windows were installed in my new house bought three years ago. Everyone remarks on their fine craftsmanship and quality. When one of the door panels recently required some adjustment, I was impressed by the responsive and effective diagnosis I received. The staff in customer services could not have shown greater care and attention. They were always exceedingly quick to reply to emails and concerned to provide the right solution. As a result of their investigation and remedy, all is now perfect again.
5 months ago
Kaylee Milligan
Norrsken were helpful from start to finish .the windows are well built and the finish is brilliant i would have no hesitation in recommending them to anyone. Excellent value for money
11 months ago
Jen Franklin
Norrsken is a great company to deal with. From start to finish the customer service is fantastic. The product is very well produced. We had a variety of windows, full-size windows and 2 large sliding doors. All triple glazed. Fantastic. Builders were impressed too. Marju was brilliant to deal with.
4 months ago
Laura Doi
The door looks great and is fantastic quality. Well fitted and the service has been excellent. Only point to note is that the fitters do not take away the packaging for the door which includes quite a bit of timber, great if you have a log burner but not otherwise. That apart - excellent all round and highly recommended.
11 months ago
Robert Luce
Norrsken were professional and efficient all through the process. From initial consultation then measuring to actual installation and follow-up, the company has been brilliant. The windows and doors we have had installed look amazing and our barn is now a lot quieter - we are very exposed here to wind and Norrsken's triple-glazed doors have made a huge difference. Can't recommend Norrsken highly enough and we will be having more windows done by them as soon as we can.
2 months ago
Gina Greenlee
Norrsken could not fault them
Supplied and fitted alu clad windows and doors to our self build, we were told windows would be the most stressful part of the build but once we contacted Tim and his team in Poole everything went smoothly.
From Mark doing the survey, the delivery (onetime and to a day of our choice) the installation boys, Ami in the office, the follow up adjustments. Thanks
1 month ago
Bob Powitzky
excellent quality windows and excellent quality fitting team who worked efficiently - very pleasant to deal with and not a speck of dust left !
2 months ago
Joe Martin
Norrsken were really helpful when speccing our windows and helping us organise delivery within our required timeframe, which was a little bit tight. We've had the windows for over a year now and have been impressed with the quality so far. Our only issue was that when the windows were delivered, there didn't seem to be a plan for how they would be safely removed from the truck. We got it sorted but that's the only reason I haven't given 5 stars.
2 months ago
nyssa rothermund
Amazing windows with the best customer service.
I’d highly recommend them.
4 weeks ago
Aisha Askarova
A fantastic company. I purchased replacement windows for my home and have been very impressed with the sales process, installation and the after sales. The windows are really lovely with a wonderful finish. Nothing has been too much trouble and Ami in particular has looked after all of my questions. It's nice to deal with such helpful people.
4 months ago
Rob Koller
We had all our windows and door changed within 5 days! Excellent product and great value for money. The Norrsken company is very reliable and supportive. The fitters were excellent with attention to detail, precision and speed. Very pleased and happy to highly recommend the product, the company and the fitters.
11 months ago
Deb Okorodudu
It took a lot longer than originally quoted/expected to get our replacement door supplied & fitted, but John & Franklin were very friendly & efficient - arrived on time on the day booked, did the job speedily & tidily, so all now good as new
1 month ago
Rochelle Punit
I chose to use Norrsken after doing a lot of research as I needed high-spec triple-glazed doors and windows. I was looking for a company that would take the time to understand my requirements and work with me to make sure that all measurements and specs were perfect. I was not disappointed. The products have totally met my expectations and the service has been first class throughout. I would fully recommend the team at Norrsken!
4 months ago
Mr S
100% delighted.
The team at Norrsken couldn't be more helpful and honest from the very first contact to even after the installation. The windows and doors are amazing. They have the look and feel of quality and excellent workmanship. For our self build, with the help and technical advice from Marju in sales, we opted for a mixture of fixed and outward opening triple glazed units with an anthracite (and a few bright orange) ally clad exterior with pale grey painted wood inside...a hard choice as there were so many colours, finishes and designs to choose from, but we're totally delighted. Norrsken also went above and beyond in helping us navigate the complexities of UK building regs regarding our choices.
2 months ago
Mary Bowles
We bought a door having seen the display at the self build show in Swindon. Service was excellent from start to finish. We had a problem with the door fitting which was sorted out promptly with a site visit.
You can be confident of receiving an excellent product and service from start to finish. Thank you.
11 months ago
Chu Wenbo
I really wanted full alum. windows but was unable to find a product that really delivered. Instead I chose Norrsken as alum outside and wood internally. It was a delight doing business with them. They are not the cheapest, but if you want a really good product you will have to pay a sensible amount, and these were certainly not over priced. These windows turned up exactly to spec, a dream for the installers, also Norrsken, looking fabulous. They appear very robust, the bifolds are a dream to use, I tried some other products which I could hardly operate.
All the staff were very helpful and it was a totally great experience.
5 months ago
Harrison Marsh
Norrsken windows were installed over two years ago and they still look great, and operate as well as they did the day they arrived. The customer service and follow-up has been perfect. I would use Norrsken again.
3 months ago
Jesse Weiss
Thank you Norrsken for excellent service throughout our renovation project. The windows are excellent quality. The installers took great care of the windows and did a neat job, and ensured windows were fitted to our complete satisfaction.
3 months ago
Jeff Hendricksen
Whatever your views on Europe, they definitely know how to make superb windows. We knew we wanted aluminium-clad timber and checked out several competitors – and we're delighted that we chose Norrsken. The product (windows, bifolds, sliders) is superb: beautifully made, precise shut lines, superbly engineered, top-quality alu outside and painted timber inside.
We knew we could do business with the Norrsken team as soon as we met them at a self-build show, and they've looked after us really well from start to finish – from choosing the right product and ordering, to fitting, and aftercare. The windows stood up well to being fitted halfway through the build, and from a performance perspective have proved a worthwhile investment since.
11 months ago
CURTIS MEYER
After first meeting Norrsken at the Swindon Build and Renovation Centre, they have been fantastic from start to finish in supporting us with our bespoke project. Marju was really helpful during the ordering process, discussing technical aspects with our builder. During the install of our windows our builder commented on a number of occasions of how good quality the windows were and how easy to install. Norrsken were also competitive on price and did all they could to meet our budget. We would highly recommend Norrsken.
3 months ago
Patrick Reid
We were very particular about the windows for our project, visiting many shows to check thoroughly, after all, they are the eyes of the house externally and denote the quality of the house internally. It is now a year since our Norrsken windows and doors were installed and living with their aesthetics and engineering still gives us a thrill of making the best choice. Most visitors enquire/comment positively about them too. Our bifold window, study desk corner window and flying mullions are all key features of our home that may not exist without the 'can do' attitude of Alex and his team -thankyou SO much and I recommend you to anybody who wishes to invest wisely!
3 months ago
Demetrice Rogers
Excellent product delivered by a friendly and knowledgeable team. Would have been 5 stars if the 'minor' snagging issues had been handled promptly.
3 months ago
Putik Purwidyantari
I am a developer who tries to deliver high end homes at below high-end cost. I am difficult to deal with because I am fussy, I look at everything and I will consider several competitive products before I choose a supplier: I chose Norrsken because their product is head and shoulders the best price-to-quality product available, especially the lift and slide door systems and their oak finishes. Norrsken''s flexibility in offering wood-wood, wood-aluminium or all aluminium worked for me. Marju in sales was a delight to deal with and Ami in Customer service followed up once the product was on site. I would whole-heartedly recommend them.
3 months ago
Johnny Stewart
Great doors awful service. Noorsken have obviously found a great doors and windows company and asked to become the uk sales team. This means if any adjustments need to be made,-they as the middle men have to go back to the original company and you will have to wait up to 8 weeks + (which they will say-they are just so busy at present or it is not there fault as they have to wait for the supplier). If that adjustment doesn't work-and bearing in mind 8weeks+ each time- 6 months can pass for one window! Builders leave for new jobs..you call and email constantly but Norsken really just don't care. They leave the site messy, will always blame the builders or the supplier..will never take responsibility for anyhing. Find a supplier that actually make the doors -they will be cheaper, quicker and will care about the end product and your experience.
11 months ago
