iSmash - Chiswick
Mobile phone repair shop iSmash - Chiswick, The Lightbox, Unit G.04, Chiswick Walk-in Centre, 111 Power Rd, London W4 5PY, United Kingdom:
60 reviews
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Address: The Lightbox, Unit G.04, Chiswick Walk-in Centre, 111 Power Rd, London W4 5PY, United Kingdom
Website: ismash.com
Phone number: +44 20 7657 1186
GPS coordinates
Latitude: 51.4945151Longitude: -0.2794101
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reviews
Carl Liu
The iSmash team in Chiswick did an excellent job repairing my iPad and special thanks to Polash Uddin. Its a very nice location, but if your driving there, there is no parking but you can park outside and use the parking meter for 30 mins.
1 month ago
Amy issoblessed
Emma was a huge help for giving me all the assistance over the phone and nick done a 10/10 job on fixing my Samsung note s10!
Thanks Dee ❤ BIG LOVE to the team!
1 month ago
Jan Finlayson
Great service. Booked online and screen replacement was available at no notice. Nice location to sit and have a coffee whilst I waited. Can't fault the service. Slightly pricey but I think that's because it was a new phone model. Guaranteed for life apparently.
6 months ago
Wanda Mooremathis
Professional and friendly attitude towards customers. As well as honest.
1 month ago
Brett B
I paid for my phone to be mailed in and fixed for a water damage. They cleaned out the phone and told me I need a new screen which all happened quickly and satisfactorily. But that's when the problems started, I paid for my phone to be fixed and shipped back to me in November. It took them four days to send to Royal Mail and now it has been a week and I still do not have my phone. I can't get hold of anyone and nobody is answering my emails. I am in a desperate situation and need my phone as it is critical to my job and it is causing other problems in my personal life too.
No customer service and no ability to discuss issues. I have waited over £5 of Skype credit trying to get hold of them and nothing. Let alone the £160+ to get my phone fixed.
Absolutely disgraceful customer service, they literally don't care now that they have their money.
10 months ago
JUSTINE CIULLA
I accidentally dropped my iPad so needed to have the screen replaced. Within less than 24 hours it was fixed and at a fraction of what Apple charge and much quicker. Highly recommended.....
4 months ago
in cognito
Absolutely appalled by the service i have received from ismash, no communication, broke my phone even more than when i took it in, charged me a £170 been into the shop 3 times and they have refused to fix it. even though the touch screen worked before it went in to have the screen done! staff are rude and clearly don't want to be there. was told i would be contacted by a manager that was back in November! this has been going on since September! I'm really not happy! i work hard and i don't expect to be treated this way and to feel robbed of my hard earned money.
5 months ago
Hannah Stimpson
Great company - Good location - Replaced my battery on a I phone 7 Plus in half an hour at great price - Tony dealt with me who was professional and very efficient. These are the go to guys for phone repairs in West London - forget about high street phone repair booth shops.
5 months ago
Aryana Lynn
Professional service. Got the job done and adhered to covid restrictions
3 months ago
Gerardo Perez
Excellent service and very professional. Thank you for repairing my phone screen quickly and efficiently.
10 months ago
Drew Browning
I had my phone fixed about a year ago, but recently my screen kept popping out, so took phone back and they kindly repaired it (FOC) with the correct glue and fingers crossed, so far, it is all gravy! Would definitely recommend!
6 months ago
Yee Richard
Amazing service. Picked up and returned by courier in 4 hours. All fixed and working perfectly. I would highly recommend.
7 months ago
Jeff Boldman
Absolutely phenomenal service. Phone screen packed up on me overnight. Called these guys on landline as couldn’t book an appointment, they had my phone fixed in 45 mins and so far so good.
5 months ago
Tom Johnson
Very good, repaired my iPhone screen very quickly
3 months ago
JANEX
Couldn’t charge my iphone, and I’ve had a phone with a broken charging dock beforehand so booked it in for a repair which would have cost £50 (I figured better than getting a brand new phone) but iSmash were able to fix it within minutes with a professional clean and it was all free of charge! Brilliant service.
1 month ago
Charles Lassiter
Telephonic service should have been better! apart from that everything went cool!
10 months ago
seerat A
Very good service, quick and friendly. They really helped me out after another phone shop had fitted a faulty screen and damaged my home button in the process. Good quality parts, screen looked way better.
2 months ago
MBody Fitness
Went for a new iphone battery. First battery heated up. Replaced without a quibble for a battery that wouldn't charge. I went back again & was told it MIGHT be the logic board so I could replace that for a further £80. No thanks!! This 'expert' advice was delivered after a 10 second consult between colleagues! Phone is now completely dead. Asked for a refund, and was told manager would be in touch. No word at all!!! Poor. Could not recommend.
1 week ago
Krishna Kulkarani
I left my phone for a diagnostic check which takes 24-48 hours. After 48hours, I didn't even get a call about my phone. Spent 2 days ringing the Chiswick store, no-one was picking up at all. Rang the Customer Service number, again no response. I've called 3 times on both numbers for 20mins of just constant ringing. Very unprofessional, at least have a message board or answering machine.
1 week ago
Adam Etlicher
terrible correspondence, terrible customer service, not good! i brought my phone in for a liquid diagnostic on 19/12/19, was told the work would be completed in 24-48 hours and i would receive a phone call or email when complete. this did not happen. i then phoned the store on 23/12/19 and i asked when the work will be complete, i was told i am to expect an email or phone call within 24-48 hours, again! this did not happen. i then phoned on 30/12/19 and asked why it was taking so long to complete the work, i was told i would receive an email on that day when the work is complete. i received an email stating the work was complete 30 minutes after that phone call!! i just spoke to customer services about the ordeal and they had nothing to say and were not helpful at all. terrible correspondence, terrible customer service, not good!
6 months ago
Yaneth Alvarado
Went down there for a fix as quoted on their website. Instantly pointed out something else wrong with my phone so they could charge me an extortionate price simply because they didn’t want to do it in the first place. Seemed to be doing as much as they could to get me out as quick as possible. Would sum this location up as lazy and incompetent. I’m sure they have done some fixes and helped some people out. But visiting them. They seemed to be doing all they could not to help me. Thanks for your help
2 months ago
Harpreet Singh
My son booked an appointment for an issue with his phone. We were served immediately, and it turned out the issue was just a bit of dirt stuck, which they cleaned out. With a smile! We were not charged, thank you!
11 months ago
Christopher Atchison
Friendly and professional service from Sabah and phone repaired super quickly by Massimiliano. Very impressed!
4 months ago
Stella Woroniuk
Service was good. But call the store if you doing a walkin repair to make sure they have part in stock. Website says they do but not always right.
1 month ago
Timothy Young
Went to have my iPhone 6s Plus looked at as wasn’t charging properly. Turned out just fluff in the port and cleaned out and fixed in seconds not minutes. Great Service and Magda was very approachable and professional. Great employee!!! Customer for life now
8 months ago
Jhon Hallett
Stay away. Horrendous head office and customer service. They are a bunch of outright liars. Never respond to emails, blatantly lie to you about sending out parts/replacement devices etc and when this doesnt happen you cannot get hold of them to query why.
T*ny the head complaints guy is apparently above speaking to anyone, D*nielle and S*ma the customer service agents think the solution to a customers problem is to ignore it and Kelly the other complaints lady talks a good game but hasn't got the courtesy to get back to you as promised. A sham of a company with disjointed systems for dealing with issues and employees who quite clearly dont care.
No doubt the review will get the usual manager response but dont be fooled, this is a joke company.
Their lack of effort to come to a fair resolution has meant the matter proceeding to the small claims court.
6 months ago
Jean Pentecost
Team here is wonderful, helpful, friendly - now I'm not going to deliberately break my phone to do a repeat visit, but this is definitely where I'll go next time I have a problem. Thanks very much, Chiswick!
2 months ago
Johnny Berg
If I could I would give 0 stars.
Chiswick branch is the worst ever! No place to park (pay and display if you lucky to find the spot) difficult to find and...
It supposed to be straight forward battery replacement, was asked to come back in 1 hr but after 25 minutes had phone call and was told they broke the screen and need to order new one from Manchester and it will be ready for Thursday. Waisted money on pay and display but there was nothing I could do (it was Tuesday). On Wednesday I got the same phone call with the same details, except the phone will be ready for Friday. Already upset but what can I do? Friday was waiting all day for them to get in touch and they called less than 2 hours before closing so little chance I will make it in time. Had to wait until Monday ( my son without the phone nearly a week!). Went today (again had to pay for parking) and they tried to charge me for both battery and the screen!!! Paid for the battery and left. Unfortunately at home I noticed the phone is not complete (missing 2 slots for SIM and memory card)!!!!! Went back in the afternoon ( had to pay again for parking) and I am told "sorry" we need to order new once!!!!!!!!!! They lost it...I have to wait until Wednesday (it should come to my home address so at least
don't need to pay parking ).
What kind of rubbish service is that???
I will never recommend this branch to anyone! The worst service ever! I am so so angry...AVOID CHISWICK branch.
8 months ago
David Morrison
Great service with lovely agent. She made improvements to my phone and gave me much advice. Great to have a nice coffee in congenial surroundings whilst you await repair. Definitely recommend iSmash Chiswick.
3 months ago
Michael Calicchio
Polite,fast,efficient service. Cafe in building helps a lot if/when waiting for a 30 minute repair. Have had screen repair and battery (2) for various phones Parking is available but limited (paid on road) on Power Road which helps. Would certainly use in future.
6 months ago
Bling Dog
thanks for the assistance of my mobile phone Samsung s9 plus is great for work
1 week ago
Evan
Very reasonably priced and super fast. 1 hour turnaround for a new front camera on iPhone 6. Brilliant :)
6 months ago
Stelly Montes
Went there this morning with a smashed screen and LCD on iPhone. Was out within 25 mins after waiting in lovely clean cafe with phone like new. Professional, efficient and good value for money.
1 week ago
Denish Khetan
Fixed charging port on my OnePlus 6 within minutes. Great service!
4 months ago
Noelle Murray
I took in a DJI Inspire 1 that needed a landing leg replacement - took in on Friday and ready on Monday - great service and very fair price! Highly commended!!
4 months ago
Alex Guevara
Staff were pleasant, helpful and very efficient. Job done how and when they said it would be. Recommended
1 week ago
Jeremy Reinford
Gave my phone in for screen repairs, once I got it back the phone would not turn on! I should have looked at the reviews before I tried them! Better off spending a bit extra on the professionals not these COWBOYS!
1 week ago
Adam
Their website said one thing, so I trekked it all the way there and then they said they didn't offer that surface
1 month ago
Erica Peace
Extremely friendly, helpful and knowledgeable staff. All work is done to a high standard and with a quick turn around time. Will definately be ismash in the future.
1 week ago
Sarah Fisher
Smashed iphone screen repaired in 1 hour for £80 - not bad
1 week ago
April Crowley
I'm just here to say how professional this place looks from the pictures posted. Phone surgeons.
2 months ago
Alix Morrell
Quickly replaced the battery in my iPhone 6, which now works faster, as well as more reliably. The place is clean and the staff are friendly and professional.
6 months ago
Nichole McFarland
These guys are very efficient and know their stuff. Friendly, polite service too.
5 months ago
Naim Esquivel
Fixed my iPhone 6 glass in 30 mins - brilliant service, thanks.
6 months ago
Calvin Custard
Needed a new battery for my iPhone 6 really badly and found ismash chiswick on line
Turned up Monday morning early short que
Very nice lady took my phone
Asked me to fill out details by the time i did that she handed me back my phone i couldnt believe it so quick
£25 no brainer absolutely brilliant company
Highly recommend to any one
Chiswick is a little known gem
8 months ago
Daniel Steuber
Difficult to find the shop, more signs would make it clearer. Friendly staff and quick and easy replacement.
2 months ago
Jon Secor
Confirmed appointment at Chiswick walk in centre. Arrived to find it completely shut and no answer to door or phone. No emails to change or cancel booking received. Wasted journey and time taken out of day. Avoid
4 months ago
Lisuanis Martinez
Great service
9 months ago
Magda LAHLITI
Absolute sham of a company, avoid at all cost.
Went for a simple battery replacement as i was having to charge my phone at work to be able to use it on my commutes but the phone started to short circiute randomly, lose all power and not turn on again until plugged into a charger. This is very obviously related to the battery change
Twice i took the phone back and all they did was replace the battery again. This did not work as clearly damage was done during the first procedure.
I then took the device back another two times, both of which they assured me the device was fixed. The first time the device short circiuted infront of the engineer when i went to collect the device.
Device is now unusable and all ismash were willing to do was refund the intial battery replacement leaving me to pay hundreds to replace the device.
Circus of a company with a clear lack if technical experience, and this is their central workshop
6 months ago
Joanna Majka
Website sais open sundays, google sais closed. No one answering the phone! Found a much cheaper repair shop near brent, worth a drive as you safe £100! Top glass repair only £69! It is called: while you wait phone repairs, google it and save a lot of money.
1 week ago
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