Chiswick Post Office
Post office Chiswick Post Office, 1 Heathfield Terrace, Chiswick, London W4 4JF, United Kingdom:
167 reviews
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Address: 1 Heathfield Terrace, Chiswick, London W4 4JF, United Kingdom
Website: postoffice.co.uk
Phone number: +44 20 8994 4568
GPS coordinates
Latitude: 51.4917444Longitude: -0.2625863
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reviews
Malte Jones
It's not a bad post office but at the same time its horrible
-Some of the staff there are friendly and will help you but others make you feel like you dont even want to be there.
1 week ago
Marcus Killmeyer
It's a shame that you can't give zero stars here, because this is what they deserve...
1 week ago
Carolina Garcia
I know sometimes they seem like strict to their own rule but if I ask a favor, request for something or try to make conversation 1 to 1 , they help me a lot and kind.
But I also agree with the other comments about long que in a peak time.
Just it needs to be fixed :)
Thanks
1 week ago
Joe Labriola
£1.99 for ONE A5 card board envelope,
I know this is Chiswick, but come on, £2 for an envelope and £.1.89 for the next day signed for..... How can the postage be cheaper than a piece of cardboard.... Also bear in mind that it's a £10 charge for and £80 postal order, rip of Britain at its best... Counter staff was friendly enough.... 2 stars....
We are a local company tinting cars, find us online cartints NW10...
6 months ago
Belinda Lile
Decided they were going to close the whole post office down and not make it aware to anyone on the site or anything. Wasted 40 mins
1 month ago
Patty
Service at this branch is consistently awful. Long waiting lines (often 30 mins or more no matter what time of day I happen to be there), slow service, extremely rude staff and to top it all THEY TRY TO OVERCHARGE EVERY SINGLE TIME. You have to stand your ground and ask for all the available options and even then they are reluctant to admit there are cheaper alternatives. There have also been occasions when I arrived at the branch just after 7.00 pm and found them locking the doors despite the advertised 7.30 pm closing time. When confronted they became rude and aggressive. Can anything be done to get a more professional service?
1 week ago
David Lauglite
I thought i would write about my experience as I can see lots of bad ratings. I have had no problems, the service was quick, good staff. No problems at all.
6 months ago
Nora DeLaCour
I was queuing for an item return - as usual there is mass amount of people with only 2 windows out of 6. After 20 minutes of queuing I was told that they can not print from my prepared QR code - which by the way they did for another return last week (!) I was sent to the local library to get my label printed. In the library only members can print - so I had to register. After registration it turned out I can only print from a computer but not from my phone, so I couldn’t print my label. All in all I had to walk back home (another 20 minutes) without managing to post my parcel... By the way on the website of Royal Mail this place is listed as ‘we print your labels from the QR code’.
I wasted more than an hour of my day because there is apparently no printing facility in a post office! This place is ridiculous.
1 month ago
Mark McPherson
Useless,rude,awful staff.Terrible services.The worst post office in West London!????
3 weeks ago
Ryuuie Ryuu
Poor service, rude and unhelpful staff.
10 months ago
Erin Graham
The Manager is Rude, very poor customer service coming from the person who should have ability to deal with customers.
1 month ago
Youssef Salloum
i wanted to send parcel. i had not paid enough online for weight. after queuing 20 minutes told they could not pay more and despatch.
went to another sub-post office and had no problem posting
3 months ago
ziad algorashi
It'll be a miracle if you find anyone in Chiswick who has anything good to say about this post office. I also wonder why no one has ever opened a second post office in Chiswick. It would do amazingly well cause everyone hates this one.
Its impressive they've managed to find so many rude staff. The insainly long queue times and I've been over charged before. This time I'm panicking if my parcel will make it to its destination. It's been 3 days and the tracking code still says invalid
4 months ago
Joshua Bishop
Extremely rude old lady by the counter at the back behind the window. It's been the third time I was serviced by her and she is very impolite and unprofessional. I am not the only one, in the queue there were people who said that they had bad experience with her as well. I am surprised that she works at a place where you have to communicate with people non-stop. Seems like she must be a relative to someone, otherwise there is no way with an attitude like that you would be able yo keep a job like that.
6 months ago
Jeremy Day
Not sure what all these 1 stars are about? Yes its a very lacklustre experience and the staff are disinterested (can you really blame them?) but I wouldn't say they were rude or insulting.
Maybe I went on a good day (it wasn't too busy either to be fair) or maybe people expect too much and are easily upset? Assuming my parcel actually gets where it's supposed to go then I'm happy with the barely adequate service I've come to expect from any post office these days. I don't think any post office in the country would warrant more than a 2-3 star review.
4 months ago
Robin Crocker
Not friendly, lazy, close the door and shut down their systems before it’s meant to close so they can be out of the building as early as possible, worse post office I’ve walked into. I hear it’s closing down, not surprised... go somewhere else if you can
3 months ago
Jeff Presley
Used this place about a dozen times and never had a problem. Staff have always been helpful and never had to queue more than five minutes.
1 week ago
Murillo Family
I have been today a d it is closed you should update it
2 months ago
Melissa Sallis
Judas! They are rude 'AF' here! Don't come here if you don't have to! The Stamford Brook branch is much friendlier and helpful.
1 week ago
Steven Johnson
Overcharge for postage whenever possible. Putting parcels through as Small Parcels instead of large letters. Had a bulk to send so didn't notice until checked receipt much later. BEWARE!!! Never use this branch again. Staff rude as well
2 months ago
Naser Homos
Terrible! They just seem to close early wheneverthey want to!
1 week ago
Brent Nickelson
Before i went there i saw google rating to be very bad but i had no choice. When i went there really I found the opposite, the two guys on counter 1 & 2 really very nice and helpful.
The problem with google rating only people who had bad experience write a review.
I found it a unfair if I didn’t leave a feedback of what they deserve.
Thanks for your help guys.
3 months ago
Luther Dunn
I can understand all the one star reviews, I've seen many little altercations between staff and customers. The queues upset people and I've seen some behavior that would make a customer service trainer wince . That said though, I do feel the staff treated me with respect and were helpful in my years of consigning parcels there.
That said, one thing I would definitely change is how they take expensive parcels. I used to send some expensive packages. Occasionally I'd insure a package for over a thousand pounds. After being consigned, they'd ask me to leave it in front of the service desk, next to the Haribo's and lucozade; that seems a tad dangerous when everyone in the queue behind me just heard me say that I need high insurance cover.
4 months ago
Stephanie Strout
Some staff pretend the large letter won't go through so that they can charge you the extra for a small parcel. I take the items to another post office in Hammersmith and the item goes through the large letter slot fine. Beware.
5 months ago
Matt Mcinnis
Absolutely rude staff member at the collections counter 6 and travel money counter (in the convenient store). Terrible attitude and should not be working in a customer services environment. Discriminatory behaviour which should not be tolerated.
8 months ago
Debra Fry
Always trying to charge you the highest price for services.
1 month ago
Rudy Rodriguez
Doesn't stick stamps on properly so that the item arrives at the other end with the stamp missing and your recipient has to pay the premium and you have to reimburse them. I handed in 3 complaint letters about this over a 6 month period and not one of them has been acknowledged let alone answered. This says it all.
3 months ago
Agsey Main
Says open till 7pm on google. Went there and I'm told it's closed - 'holiday'. Thanks for the public service!
4 months ago
John Clark
Awful service! I was just there and the older man treated me with such disrespect, disdain, obviously no customer service skills!! while I was totally controlled and polite. I noticed am not the only complaining about this place either from the comments here. I am an ethnic looking woman and at the time he did treat his white customers better than me.
4 months ago
Natalie Holmes
They’ve always dealt with my postal questions... but normally I’ve had to wait in the queue for 20+ minutes!
2 months ago
ANDRI HUTHER
If there were such a thing as negative stars, this dump would deserve it. Don't waste your time here.
1 week ago
Tim Badger
had to wait a long time. woman who served me was very rude and accused me of lying about a mistake a member of staff had made when posting a parcel earlier in the week and. refused to apologise for mistake. All staff members seem to be making up their own rules, for the same parcel was told I was told it wasnt possible to post it due to size, it was possible and would cost £40 and then after further arguing was told it could be posted for £13. Will take the bus to any other post office in the future
3 months ago
Monika Dunphy
Probably the rudest lot disorganised post office or shop I’ve ever been in. So unhelpful it’s untrue. Tried to post a simple bag less than 2kg and they said I had to pay £40. When I asked why they said that was just the price. Ended up going to Hammersmith post office paying £13. Definitely some stealing going on at this office.
5 months ago
Colton Seal
Yeah, man, I guess all people on the counters at the back need to be exchanged, most of them so rude, wow. Entire athmosohere is more like a pre-war scenario, not sure who fights against whom though, but wow...
1 week ago
Joseph Williams
Very rude counter staff....all I wanted to do was send a letter abroad, they did not even look at me or talk to me. I couldn't get their attention or a polite answer out of the desk clerk. NEVER GOING BACK! First and last time, don't need the agro form a very rude man at counter!!!
6 months ago
Yann X
Terrible. Such a long queue, staff couldn’t care less. I only went there because I had too. Would have been quicker to drive to another branch
4 months ago
Yee Richard
Horrible attention. People are rude!
4 months ago
George Borel
Incredibly rude staff! Went to the post office this morning to collect a BRP card for myself and my partner. Lady at the counter was rude, unfriendly and kept referring to my partner as a he! After correcting her the first time she continued to call my partner a he! After correcting her the 3rd time she then referred to my partner as “he, she or whatever” this is discrimation and unacceptable! The postal service shows they are supporting of the LGBT community and have changed their logo to support this however is clearly not the truth!
8 months ago
Mark Lawlor
What a massive improvement in recent years. Much better managed with better opening hours. Well done!
8 months ago
jaime torres
2 times I used service over there. 2 time tracking parcels were lost!
2 months ago
marcel kox
I found my experience fine, friendly polite staff.
1 week ago
Chrissy Lindsay
No matter if you come off peak. You wait just as long. Bring a book with to read in line
5 months ago
Carrie Recker
Good service for myself,nothing to complain about
4 months ago
Kristina Warth
Its always a pain collecting from this post office. Very slow staff resulting in huge queues. Avoid if possible
1 week ago
Wayne Vaughn
Very rude staffs at counter. Unprofessional, impatient, and careless. Please learn some British manners if you live and work in UK!!!
5 months ago
rabia sevimer
There are some rude and quite frustrated staff there (some others - a minority- are actually lovely) . Some have no respect for customers at all. Went a few times depending on who is serving you, it may be quite an unpleasant experience
3 months ago
Ivan Ivanov
An elderly gentleman was having trouble with the copier. Staff refused to help him. I had to help the gentleman myself. How can people get away with being so rude in a public service?
1 week ago
Leah Seter
Be ready for at least a 20 min wait regardless of the time of day. I’ve seen the staff throw around parcels with large red FRAGILE signs on them as well as dropping parcels. There’s always several members of staff just milling around while the queue is out the door and only 1-2 counters are open.
I avoid this Post Office at all costs. By far the worst service I’ve evever received in London
3 months ago
Dave Kasior
Awful awful customer service. They give you dirty looks and huff and do their best to be as unhelpful as possible. Am a local resident so clearly gone down hill since it was privatised. Find another post Office if you can!
1 week ago
Andre Olivier
awful service, international parcel was sent back to me by customs because they forgot to attach CN22 form on my parcel in this post office !!! Still didnt get my refund as they have been waiting for big boss from India to return to access CCTV to check who served me that day when mistake was made, as if its my problem!!!! Issue refunds - then sort your staff!Why am i suppose to wait for your big boss to get £7.20 back????
6 months ago
