Berkshire Toyota
Auto repair shop Berkshire Toyota, 6 Waldeck Rd, Maidenhead SL6 8BZ, United Kingdom:
68 reviews
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Address: 6 Waldeck Rd, Maidenhead SL6 8BZ, United Kingdom
Website: berkshire.toyota.co.uk
Phone number: +44 1628 788001
GPS coordinates
Latitude: 51.5229006Longitude: -0.7117264
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reviews
Karla Anh
I ordered Locking Wheel Nut Key and paid £36 to the company ( can provide proof of invoice). I was waiting from June to August and nothing happened. I got this part from elsewhere oversees (it took the other company 1 month to complete and deliver my order).
Couple of month ago asked them for refund and has been fobbed off since then.
AVOID this place.
8 months ago
Becky Rippetoe
Absolutely wasted my money time. Full service booked after 3 hours when I get back to get my car was not washed even dirty, Hybrid system check report was not attached, on request the guy was there he said our printer is not working so we can’t print it. I asked him to email me then he come back and said it’s my fault the hybrid health check is not been done mechanic told me because of the system was down he asked me to book another appointment for that.
Car key battery was not checked. Air filter was not changed And rest of the things which I can’t access like Oil filter I’m not sure it’s been changed or not.
That was my last service from that Toyota dealer they are the worst avoid them don’t waste your time and money. Thanks for reading.
4 months ago
Will Puckett
Great customer service over the phone and in person. Friendly, professional and reliable. Lots of customer parking and easy to find. Quick appointments mostly available- i've never had a problem.
Covid measures in place- hand sanitizer inside. You are not allowed to wait inside - just key drop and go. Staff are wearing masks.
Fast, efficient service. Highly recommend these guys.
5 months ago
Dilyara Nor
Very easy to find, lots of free parking spaces to leave your car, and great staff, outstanding customer service. I went to get ECU reprogrammed after a recall, and they have my car a summary check over, fantastic. I thoroughly recommend Berkshire Toyota. ????????
10 months ago
CASSANDRA CAMPBELL
Excellent service excellent people.
3 months ago
Terry Gassaway
I have used other Toyota companies ( like real Toyota) however both Isleworth and Bracknell were beyond awful...just awful. This company are amazing. Professional, courteous, good quality, on time and great value. Its a shame I'm moving, I would use them over and over again. Don't use Toyota services anymore use this company.
10 months ago
kevin devaughn
I took my car for airbag recall, they fixed it for free, but after a few days the airbag light came back.
I called them and they asked me to bring the car back and they will charge me if the problem is not related to the work they have done (around £40 or £50 is for the diagnosis, which after a long argument they did not charge me.).
After the diagnosis, they suggested me it will cost me more than £150 to 200£ (I don’t remember the exact amount, I think if I will search the doc I can find the exact amount quoted to me, but not bother)
So I came home and did a bit of searching and found out that the problem was with the switch under the driving passenger seat, All I did is pushes the airbag switch back and the problem was resolved, never came back and it’s been months now.
6 months ago
Channing Cornett
Helpful and reliable team. Have returned several times for servicing and minor issues.
10 months ago
Keith Stivers
Great service. Great price. Friendly and knowledgeable.
11 months ago
K MacCormick
Very nice staff and good service ????
10 months ago
Tina Spring
Booked in car for free manufacturer repair due to airbag fault. Courteous service, prompt booking time. Waiting area ... The only bad thing I will say is that the sofas are too comfortable and you don't want to get up. ????
2 months ago
David Rubright
Excellent customer service. Work carried out in the time frame given. Polite & certious. Recommended.
2 months ago
Marco Tena
Had a few bits done here, always received great service. Staff are polite and have found the faults with my car quickly and rectified them to a good standard. Also didn't make me feel like I was "a woman that doesn't know what she's on about".
5 months ago
Vincent Bonilla
Great service, customer care is excellent.
2 months ago
Aiza ejaz
I’ve had nothing but good experiences with this company! I always use them for anything on my car. Quick and reasonable prices too! Highly recommend this garage.
2 weeks ago
Sharon McPherson
Not very impressed didn’t do the checks they said as no top up of water and coolant that they were supposed to do and then after it’s service they didn’t clear the service required light, blamed a fault of Land Rover computer and sent me on my way with no care. I fixed it myself by trying properly. The guy was just not interested. Avoid.
3 months ago
Ken Demarce
Very good service! Had my mini booked in to have some work done, they went over and above had it finished early as well!! Great customer service and very efficient. I recommend Berkshire Toyota to everyone.
2 weeks ago
Kathrina Molera
Always recieve a very friendly service, very helpful and happy to help with any issues that arise. Quick and reliable service. Been using them for years and will continue to do so!
5 months ago
Richard Pollack
Really bad service and communication. I last did an MOT there in 2017, the car wash wasn't working then, and i did one recently and its still not working, and they won't give any reduction for that. Worse of it is they don't tell you beforehand. They won' t check the battery of the keys either.
3 months ago
Prab Randhawa
Absolutely awful service, charged for work that they didn't even carry out. They did not accept this when I complained. Fluids meant to be changed, this was not done but I was charged, even down to washer fluid. If they did not carry out this simple work I wonder what else they didn't do.
Avoid this place at all costs, bunch of cowboys. Will be taking my complaint directly to Toyota.
5 months ago
Casey
Great garage. Superb service
2 months ago
Anita Monaghan
They were very quick and efficient. I was kept constantly informed along the way which was massively appreciated.
1 month ago
John Sauls
Good service but the level of communication to let me know that car was ready for collection was poor. Also one would hope that the car would be cleaned or washed - no way!
3 months ago
Georgia Bryant
Always friendly and helpful. Never let me down. They always welcome a job and carry it out respectfully, responsibly and reasonably. Definitely a dealership you can rely on.
5 months ago
Benjamin Jamer
Pleasant experience, friendly staff.. Diagnosed the problem and fixed it efficiently. Recommended and would definitely use again. Thank you =)
2 weeks ago
Nicholas Glenn
Berkshire Toyota never fail to impress, Ive had a number of faults on my previous vehicles and not only have they fixed the fault but their friendly staff made me want to come again. 100% will recommend.
3 months ago
ikaw kageron
i have taken my car here for the last 8 years and have always received a prompt and polite service,excellent service all round..
4 months ago
Hosam Ise
I been there for my vehile recall checkup. Staff were very unfriendly and rude. I wanted use toilet as urgent but they refused me and happened hold for 1.5 hours toget my vehicle return and go home which 10 miles away from this centre. And also they never answered my call whenever I tried to contact them.
I won't visit this place anymore and not recommend anyone to have such a bad experience for their money.
8 months ago
Basheerah
Excellent service with a very friendly team. Would highly recommend.
3 months ago
Anthony Reid
Berkshire Toyota have looked after my cars for the last five or six years and I've had no complaints whatsoever. Always friendly, always helpful and very conveniently located on my way to work. In fact, the standard of service was a big deciding factor in choosing a Toyota as a new car for the third time just last month. See you at 10,000 miles :-)
5 months ago
dave brenneman
Berkshire Toyota is truly the best garage in the whole of England in my eyes. The staff are some of the most friendly and helpful people Iv ever come across, had my car services and MOTed and I was treated like roylety to say the least. 10/10 service, would advise anyone to take their car here!
4 months ago
Paul Pinther
Went in for a recall on my Toyota corolla 55 reg without a waiting appointment. FERONI and DEAN were really helpful, professional and customer friendly. Job was done within an hour and we were very happy to go. Highly recommended. Thanks Toyota Berkshire
1 week ago
curtis smith
Great service as always, daniel, fiona and ally all good people who know their stuff. highly recommend
4 months ago
Victor Young
What a great place.
1 month ago
Brent Beecham
I had my car serviced 2 weeks ago where different advisers gave different information about what was included in the service. During the service they found "a leaking water pump". When asked if it was covered by my warranty , they said no (even though it clearly was). After getting in contact with head office, I got confirmation that the part was covered. I proceeded to get it repaired at a different Toyota garage, who assured me there was absolutely nothing wrong with my car.
So either Berkshire Toyota lack basic knowledge in distinguishing between a water pump that is leaking or one that isn't. Or they are simply out to con me.
When I went back to complain, I was dealt with rudely and didn't even receive an apology.
Would not recommend to anyone
1 week ago
Shaif Bhuiyan
I drive always Toyota and I have been many places for services but the good thing about this place is they are such a lovely people, I been charged as normal price that's why i come all the way from Hounslow to Berkshire.
7 months ago
Jack Bradley
Please do not use this Garage like EVER. They came up with several fault on my last service, for about 2K then I went to another garage for a quote and they told me, that half of the problems listed was fiction. Also I have got my car back in worse condition as before, the motor was rattling so bad that I have nearly crashed on the M4 from the fright. They sold me a new Toyota viper during the last MOT, which was total faulty, after just 2 months, nevertheless they refused to exchange it, it would have been a simple courtesy. The owner of the garage is a young cowboy, only after your money. Shaming Toyota. I have notified the head of Toyota about the viper issue, and all the rest.
4 months ago
Eileen Rothstein
My First and last service with Toyota berkshire. Rude and discourteous staff. Booked major service and MOT online with Req for a loan car. Arrived on the day to be told I can't get one as I have a foreign licence even though legally I can drive in the UK on this license. I suggested you should mention such things on your booking website as I not have to arrange picking my kids from school and office commute on uber; got told you should tell us when booking .(online booking doesn't ask this + disrespectful comeback instead of taking feedback). Adding uber bills to my service cost . When giving my car told them of an indicator not working to fix before MOT .Toyota decided to fail MOT first and then fix the indicator (smart). Got the car back unwashed got told we have stopped washing cars as council has barred us .again not mentioned when booking the service .
stay away.
3 months ago
Jonas Hidalgo
Place adverts on cars without permission. Keep bending wiper to do so. Told them to stop and they carry on.
They clearly don’t care about my car. Why would they get my custom?
2 months ago
krishna ambati
Careful this Toyota garage in bakshire they are very bad customer service and un provisional .
I take my Verso to check engine management warning lights.
They said come 45mints . But my car have inside and outside camera recording 24/7 hidden. one of the mechanic guy in the garage when true my personal staff I don’t know what he was searching very scary !
I will put this to social media check this out .
6 months ago
Anaiz Benavente
Came for recall they have wrong parts then i had to come back after 1 week. Also toilet closed for customers. Bad experience
3 months ago
Lizsandra Trastoy
My car was under warranty but they still charged me for hybrid battery service
2 weeks ago
peter collins
Quite complicated, not clear with there service and promised with customers
6 months ago
Vicki Garcia
Very impressed great service. I would highly recommend to everyone.
9 months ago
Hlib K
I took my Landcruiser Amazon to have a fault with the offside handbrake failing to engage. This was the only fault stopping it from passing its MOT. Despite having passed literally days before, which Berkshire Toyota didn’t know they ‘discovered’ a split rubber boot on the front suspension which they said needed fixing. Very odd?
As to the handbrake. They said it was fixed despite not having put it on their brake testing machine or road testing it. As I drove it to be MOT retested, I could hear the brake squealing. The retester passed it as it would now pass by braking the car but advised me that it was binding and that I should take it back.
I passed this on to Berkshire Toyota and agreed to take it in early the next day and also to have an auxiliary belt replaced. They replaced the belt but before the mechanic had time to inspect the brakes he was told that the hoist was needed for another job. I was dumped out with the cable slackened off so it didn’t squeal any more but again nothing was tested and I have no clue if after their latest set of tinkering my car would pass the MOT or not.
Finally their service receptionist Daniel told me three straight barefaced lies about why my job wasn’t completed. He had failed to notice that I had been at the car with the mechanic and knew the real facts from him. I told him he was lying and asked for his supervisor who was conveniently unavailable.
The mechanic I dealt with was honest and pleasant to deal with. He should get another job somewhere where his management is better organised, don’t openly lie to their clients and accept responsibility for situations that are of their own making.
I will never use Berkshire Toyota again. If you read the rest of the reviews here you may come to the same conclusion and save yourself a lot of unnecessary aggravation and some of your hard earned cash.
7 months ago
Aidan Holton
Bad service . No communication! 23rd march placed an order ... they said on Tuesday you order will b ready we call you . No call since then . Went to the store today 14th april .. same story by tuesday we give you a call ?!?
4 months ago
Sara Jones
Sorted out an ongoing problem with my diesel Auris, now runs great !
3 months ago
Tyrell Carter
Had very poor service from these people resulting in two wasted journeys and weeks of waiting for a simple gasket to complete a job on my car.
On their third attempt (where they tried to hand me a gasket for an Auris, my car being a Corolla with a completely different engine) I had to ask for my money back and reorder the part through Lindop Toyota ( they offer a mail order service) who were able to get it right first time, they were cheaper too incl the postage.
No all Toyota franchises are the same........
9 months ago
Laura Ramirez
They cannot diagnose a problem properly. They told me that to fix my air conditioning, it would cost £400, but once they had done this work, they then told me the air conditioning would need another part, costing £900!
Not this first time I have felt ripped off by them - AVIOD THIS PLACE!
2 weeks ago
Matt A
Very poor service. I was quoted certain amount for replacing/programming car key prior to going. I was annoyed to see the figure doubling when I reached the service centre. Even with that huge payment, the service manager wasn't sure about lot of things himself. What a waste of time!!! The guy didn't even properly apologize what to speak to compensating. I really hate this place.
3 months ago
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