Stonehouse Estates
Real estate agency Stonehouse Estates, 175 Junction Rd, Archway, London N19 5QA, United Kingdom:
112 reviews
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Address: 175 Junction Rd, Archway, London N19 5QA, United Kingdom
Website: stonehouse-estates.co.uk
Phone number: +44 20 7281 7281
GPS coordinates
Latitude: 51.5603102Longitude: -0.1370798
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reviews
Alucard Legacy
Really lovely team, responsive, and greet me by name when I stop by. Appreciate their help finding a great flat! There were a few delays getting the paperwork and details ironed out, but that's mostly the landlords doing, and the Stonehouse team helped push through it for an on time move-in. Thanks guys!
4 months ago
Tremayne Myles
Rude, unhelpful and obtuse. Canceled 25 minutes before the booking, while I was on the tube. To quote (Peter I believe), 'this is the game we are in'...
Seems to be a bunch of fake reviews on here, with only the 1 star reviews reconciling exactly with my experience. The recurring theme being rudeness. I'm not sure why they have to work in this manner, I guess it shows the company culture/hiring strategy.
Stonehouse if you read this and want to write a response don't bother. Won't be working with you and will discourage anyone I know from also. Quoting 'X' years of experience counts for nothing when your team shows a complete lack of respect for potential clients.
First Google review I've ever written. I normally just vote with my feet and avoid writing comments but felt on this occasion Stonehouse needed to be outed.
5 months ago
Roger Epperson
Highly responsive and personable lettings agent. Peter and Melanie especially have been very helpful with all our queries when moving into and renting our flat! Would recommend.
4 months ago
Pete Schafer
I had been renting a property managed by Stonehouse Estates for 2 years. They are the best landlord/agent I had in London so far. Being a small company, they have a personal attitude: always responded quickly and were flexible when it came to any alterations. They returned the deposit quickly and in full without nitpicking.
6 months ago
Elizabeth Glover
We had been renting a property via Stonehouse Estates for over a year, and would highly recommend them for anyone seeking to rent in N19. The team is highly professional and responsive at all stages of the process, from the initial viewing to the checkout. We are definitely turning to their services when we are renting in London again!
4 months ago
Jorge Pereyra
Stonehouse Estates is the best estate agents I have ever used. Peter made the experience from first viewing to signing the contract seamless. Extremely professional and great service can't recommend enough! Once the contracts were signed, Melanie did such a great job at keeping me updated and being a great port of call with any questions. Really great team, amazing experience!
2 weeks ago
Juana Madera
We have purchases two properties with Tony Micheals at Stonehouse Properties. Tony has made the process so simple from the initial purchase to the ongoing management of our portfolio. We wish all Agents were so professional and capable as Tony and his team. We highly recommend his services and look forward to doing more business with Stonehouse properties ltd in the future.
6 months ago
Tammy Jean
I have been really impressed by the service I have received from Stonehouse Estates, especially Melanie, who is so professional, kind and prompt in her responses.
2 months ago
N B
Highly recommend - My wife and I have recently joined them as tenants (Sept 2020), have to say we are impressed. It’s refreshing to see such a professional team, working hard to meet the needs of everyone and still deliver with a genuine personal touch & good communication.
Oct - Needed a tap and window lock fixing. Emailed on Sunday. They sent a friendly and professional handy man to get the job done first thing the very next day! Great!
11 months ago
Megan Robichaud
Stonehouse Estates Agency have all you need for a pleasant rending experience. Liz our Property Manager has been a fantastic help so far and her responses are almost instant. Any issue we faced (not many as the property is in great condition) where being handled in an appropriate manner and in short time even during these difficult times. It really feels your needs are being heard and delivered!
Thank you for all your help Liz!
9 months ago
Patricia Balthrop
In my 5 years experience in London I never found an agency this competent and responsive. No time wasted at all with the paperwork. The house is amazing and the price is reasonable. Staff very kind and polite. I'll definitely suggest it to a friend.
-Maroine
2 months ago
William Needham
We are very happy with the service provided by Stonehouse Estates and Liz and Melanie. They are super professional and responsive with our enquires. I would recommend them.
4 months ago
Ernest Casey
I have recently moved into my new flat and I genuinely cannot thank Melanie enough for all of her help! She was friendly, efficient and understanding and she dealt with any issues I faced very quickly. Moving house can be stressful and unsettling but melanie was very reassuring which made the whole process run much smoother than expected!
8 months ago
Devon Slimjim
My friend and I recently let a property from Stone House Estates - after looking at a number of properties with some of the more well known estate agents, we were so pleased to work with Stone House. Our agent was Peter and he is the Best!! Honest, informative, very professional and friendly . A complete pleasure to work with!
I would absolutely recommend Stonehouse for anybody searching for a property in the area.
4 months ago
David Rafferty
Stonehouse Estates were very helpful during a stressful search to find a new rental flat. They have been extremely responsive and pro-active with any maintenance required since we moved.
I recommend them highly!
9 months ago
Jay A
Honestly the best agency I have ever dealt with. Everyone is so efficient and helpful.
6 months ago
Dhruv Chawla
Myself and three friends recently rented a property with Stonehouse and Peter, Liz and Melanie all made the process a breeze. Great communication, friendly and helpful to deal with - can’t recommend them enough.
4 months ago
Lastgal NJ
I have a long standing business relationship with Stonehouse Estates and have always been more than happy with the way way things have been.
Since the beginning Stonehouse have always made us feel part of the family and given us vast amounts of building work which we are greatfully appreciate of.
Highly recommend and can vouch for anyday
8 months ago
Daniel Kemp
Just got a new lovely room through Stonehouse Estates with the help of Melanie Kyriacou! very attentive, helpful and quick response! would recommend :)
9 months ago
Ana Pena
Feel very let down after my experience with Stonehouse and would not personally use them again or recommend them to others, I have rented many times in London and it can have mixed results, but my feelings are that prospective tenants deserve to be kept informed throughout and given honest information, lots of time and goodwill has been wasted here
6 months ago
Steven Hebert
Made moving in very difficult circumstances extremely easy, Peter Tofis was extremely friendly and helped us with our move, I couldn’t have asked for a better experience. Looking forward to my time with the agency :)
Thanks to everyone for their help.
7 months ago
Marc L
I meant to give u 5 stars..thanks for ur concern
7 months ago
tiffany hendrieth
Always good to work with Liz from managing team, quick responses and job done!
7 months ago
will dobbins
Melanie is a superwoman, remembers everybody and very happy to help with anything you don’t understand
Nothing is too much trouble and her knowledge of all the properties makes it so easy
8 months ago
Guadalupe Torres
We have experienced the most professional service from Peter and his team. From the viewings through to admin/letting contract and finally the move in to the property. Moving home is always really stressful but if you have a great estate agent like Stonehouse Estates everything is made much easier. Thank you for your great service.
2 months ago
Tami Nichols
There needs to be an element of trust between an absentee landlord and those entrusted to look after the property. Dare I say that has improved of late. It was always good with Stonehouse, but has recently got better. The salient point is that Diana is not only pro-active but never needs to be reminded that the agent is there to provide the best service to the landlord that they reasonably can. To that end, I'm very pleased.
2 months ago
Joe Moore
I have rented with Stonehouse Estates for nearly 7 years and their service during that time has been great. Diana has been extremely helpful and is always quick to respond to any kind of situation that occurs. Would happily recommend them to anybody else.
3 months ago
Richard Vaniman
After a stressful flat search myself and a friend contacted Stonehouse about a property. Peter arranged a viewing for us for that afternoon and from that moment onwards the time and care put into our property search was incredible - even with complications with our references, Peter chased these for us to ensure we could move into our property on the day we agreed. Peter really went out of his way to make sure everything went as smoothly as possible and i would absolutely recommend Stonehouse for anybody searching for a property in the area.
1 month ago
Anes Aickareth
I have let my property through Stonehouse for 4 years and they have been great. They looked after everything, were efficient in dealing with any issues that came up, and there were no voids. I recently sold the property through Stonehouse and had a buyer within 24 hours of putting it on the market. Asim was particularly helpful and steered the sale through to completion.
2 months ago
kayla ward
I went to Stonehouse after a recommendation from a friend. After searching for the right property in all the estate agents in the Archway area, Stonehouse stuck out, specifically because of our interaction with one Asim Butt. His professionalism was impeccable and understood our needs diligently by acting upon them fast. His portfolio knowledge was incredible, that he managed to source me the perfect property within one sitting. Stonehouse really showed to know their clients on very close terms, that it seems that their trust had been built over years, and it genuinely felt we were being treated like family when being introduced to the landlords. They even welcomed me to join in a Stonehouse Estates social. I would 100% rent with them again, and would recommend them to anybody. I've never seen such efficiency and hospitality in an estate agency before. A very rare occurrence.
2 months ago
Rayshea Jones
Asim helped us to find a lovely flat to rent in North London. The process was a bit tricky initially: we waited 6 weeks from submitting a rental offer to finally hearing back from the landlord! But when we finally got confirmation that our offer had been accepted everything ran very smoothly. Asim was able to negotiate with the landlord so that the furniture matched our tastes and we were able to move in as scheduled. Overall a positive experience in the end, and we're very happy in our new flat!
4 months ago
Suzi Sauvage
We moved out of our flat in 2002 and kept it to let out. After it had sat empty for 3 months despite my best efforts to find a tenant I handed it over to Stonehouse Estates. In the last 17 years it has been empty for just 1 month.
They have a good network of electricians, plumbers, decorators etc who go in quickly and resolve issues for a fair price. They are decent to the tenants, most of whom have renewed their tenancies at least once and only move if they leaving the area.
I can definitely recommend them to local landlords.
4 months ago
Emily Preece
I strongly recommend their services. Big thanks to Peter. I moved to my flat two weeks ago and I got locked out accidentally on a Saturday morning. I called the agent and Peter kindly came to my door in no time and opened the door for me. He also managed to fix the hotwater issue I had in the flat, while it wasn't his responsibility to deal with that. I have no idea what could I have done with out his help! It is so heartwarming to see that devoted,caring and responsible people like Peter still exist! Very professional yet friendly! Helping me on a Saturday with out any extra charges and super fast was a life saver. Big thanks to him :) #happycustomer
2 months ago
Timothy Pruitt
They always been great but since the management changed Diana has been really amazing with us! Always available and ready to fix any problem in a really short time.
3 months ago
Alec Johnson
I am a tenant and Stonehouse are the letting agents. I have only had a few minor issues at the property, but Stonehouse have dealt with them immediately and without fuss.
Letting agents get a lot of bad press, but Stonehouse have been fantastic in my experience.
3 weeks ago
JOSIAH HOWARD
In as competitive a market as London, where most estate agents see potential tenants as nothing but a way to maximise profit, it was a welcome wind of change to find our flat through Stonehouse Estates. Our agent (Peter) kept us well informed, listened to our questions and potential concerns and responded thoroughly and honestly. Communication was great and we felt like we got a personal service. Having had very bad experiences with agents in the past, I would happily use Stonehouse Estates again for my next home.
2 months ago
jorge caballero
Efficient, as always. Well done Diana!
1 month ago
Car Gil
I like to thank Asim Butt, for all he’s help ..he is professional,reliable ,always there for you, focusing solves problems also very friendly attitude. l and my husband very happy with he is servis, highly recommended.Definitely l use the agency again when needed..thanks again
4 months ago
George Antonov
Just OK..
2 months ago
Paul Prosseda
Great service from start to finish. thank you George for letting your 1st property for Stonehouse.
3 months ago
omid tamjidi
Renting process was as straight-forward as it could be, all the staff are friendly and helpful, would definitely recommend!
2 months ago
Mary Shaughnessy
Worst agency we have ever come across. Asim seemed nice initially then became very rude and extremely unprofessional when we made our first offer on a property. After our last one, he completely disappeared and never let us know the outcome. We have been put off so much by his rude behaviour that we decided not to even bother to chase him up. Agencies like this one shouldn't exist, avoid at all cost!
3 months ago
nate young
Found a great apartment with Stonehouse Estates; Asim and the Team were great help, highly recommended!
1 month ago
Mel Bick
We recently rented a flat through Stonehouse Estates and would recommend them to anyone looking to rent in N19. Stonehouse is like no other real estate agency, and what makes it stand out is its people.
We first met Asim Butt when we stopped by the Stonehouse’s office. It was our first experience of renting in London, and Asim gave us tons of helpful advice on what to look for in properties, without pushing any particular options. He did a quick search and came up with a number of options within our budget, arranged a viewing on short notice, where he guided us through the property explaining all the pros and cons, and letting us meet the current tenants, so that we had complete information about the property after the viewing. We always felt that we could turn to Asim for help and advice and he would always give us objective information that we could rely on.
Another gentleman who was extremely helpful in wrapping up our offer was Peter Tofis. He handled the agreement with the landlord very efficiently, in shortest possible time, so that we could move in on a short notice.
Once we moved in, Stonehouse’s property manager, Diana Nicolaescu, was taking good care of us. There were a few things that had to be fixed in the flat, and these were addressed promptly by Diana to our satisfaction. Diana is always very fast to reply and very effective in managing our requests.
Finally, we had the pleasure of meeting the Stonehouse Estate’s Director, Tony Michaels, who knows N19 like no other person, having grown up here, and personally knows every landlord that the company is working with.
We are very happy to have come across Stonehouse Estates in our property search, and would recommend this wonderful team to all of our friends looking to rent.
3 months ago
Amin Nekoomand
We've enjoyed an excellent property management service from Diana and colleagues during our four years with Stonehouse.
2 months ago
Valerie Rummery
Our company has used Stonehouse Estates for many years for lettings . They are a very professional, well equipped , smart team .
6 months ago
Rhonda Brown
Great experience with Peter and Asim, both very professional and friendly
2 months ago
Eric Hutcheson
Extremely disappointed in the lack of professionalism shown by Kurt in regards to a incident himself and the property manager managed to get me into. After 3 weeks of chasing, we are still yet to receive the money owed to us for an emergency locksmith, the locksmith was called after the agent had incorrectly locked the property with a key they had never provided us with. Now we will be forced to contact the Landlord direct. Once completed we will be forced to contact both the TPO and small claims court to fix the problem their incompetence created - A path we had hoped to avoid.
Points to Note:
We were promised bed frames at the start of our tenancy - We never received them.
We had requested our mail box be fixed in November 2017 - It was finally fixed in July 2018.
Agents entered the property for a viewing without notifying us - this was discovered as they had woken up my roommate whilst doing so.
The new lock is yet to be fitted - Although their case for not reimbursing us is based on them ensuring our safety. If they were that worried, a new lock would have been fitted the following working day.
After all this we still manage to ensure we created the least amount of fuss possible. But to be out of pocket is not something I can allow them to get away with.
3 weeks ago
sanja corovic
Me and my partner are selling our property in North London and we are very close to completion. We chose Stonehouse Estates when we first met Asim Butt, who had just sold the flat next door. He was very enthusiastic so we thought this is the sort of person that we wanted to be presenting our house. Since than he has showed determination and passion, has been very helpful and professional. It has been a pleasant experience. Many thanks to the whole team at Stonehouse Estates!
10 months ago
NITHYA NANTHAM
Very rude and unprofessional, don’t trust the other fake reviews and look elsewhere
1 month ago
