Newton Honda
Honda dealer Newton Honda, 409 Brighton Rd, South Croydon CR2 6ES, United Kingdom:
127 reviews
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Address: 409 Brighton Rd, South Croydon CR2 6ES, United Kingdom
Website: hondalondon.co.uk
Phone number: +44 20 8688 0392
GPS coordinates
Latitude: 51.3498897Longitude: -0.0998867
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reviews
Berkshire Girl
My Dad just bought a new Honda Civic from Gregg, extremely pleased at the Fantastic service provided by Gregg Patton. Very helpful answering all Dads questions, ensuring he was happy with his new car. He went above and beyond to ensure we left with smiles on our faces. Thank you Gregg!
1 month ago
Debbie Rodgers
Please don't even think about buying a used car from here.
On the 7/08/2019 I bought a Nissan Juke from Newton Honda in South Croydon. The car had 28,239 miles at the time of sale. I drove it for 1800 miles and after 4 months the car started to have problems.
The car engine kept cutting out when I put the gearbox in reverse so I returned the car to Newtons on 5/01/20 for repair.
After they carried out their checks they concluded that the defect on my vehicle was not a manufacturing defect.
They refused to carry out any repairs on the vehicle under my warranty. They implied that I had been at fault somehow in the way I had driven the car.
The cost of the repairs using genuine Nissan parts would total £7878,80.
I questioned them as to how they could determine or prove that by driving the car I could have caused an issue in this way.
I have had automatic cars for many years and have never had any issues with any previous car.
They told me:
"We have determined our findings by liaising with Nissan regarding your vehicle; the faults on the vehicle at present are consistent with driver error damage (for example if the vehicle’s gearstick has selected reverse or park before coming to a complete standstill.)"
They concluded –conveniently- that because there was no warrantable defect the warranty would not cover a damaged component as it was due to driver error.
I went to a reputable independent garage who checked the car thoroughly and they confirmed that this was a mechanical failure and was nothing to do with driver misuse.
Newton refused to consider this evidence,
I then hired a solicitor to help me as Newtons were unresponsive to my many attempts to prove to them that I didn't cause any damage to the gearbox. They continued refusing to refund me or fix my car.
I then went to the Nissan dealer that they claimed they had checked with, to question their assertion of driver misuse and the dealer confirmed they had never actually checked my car.
I left the car to them to check the gearbox and they confirmed "no external influence found on the gearbox" and that an upgrade on the gearbox software was necessary to alleviate the stress on a component that had mechanically failed. They added that the necessary upgrade hadn’t been done at the time Newtons had sold me the car.
Eventually- after 3 months without a car and after I had gone to the expense of employing a solicitor to deal with them- they finally agreed to fix the car under the 12 months warranty.
Newtons have still not reimbursed my outstanding expenses caused by having no car for this time and I am shocked with the terrible way they have treated me as one of their customers.
They were fine when they were selling to me but since the sale was completed they have treated me very shoddily. I am writing this review to avoid similar pain for other potential customers
8 months ago
Chris Pappas
Great service, will deal with you in a timely manner, kind and friendly staff. Good parking space on site. (Honda vechiles only of course)
Does have a garage/service centre.......in case you were wondering. Also has a parts store if you needed anything for your car.
1 month ago
Mark Durham
It was my first time at Honda Newton.
I was having a service done.
The atmosphere was very friendly. Kayleigh was the advisor, she was polite and very professional. My car was in safe hands and was cleaned after the service.
That you for looking after me and my vehicle. I will certainly continue to bring my vehicle back
2 months ago
Spencer Roberts
Visited Newton Honda Croydon for my car MOT. I was greeted and helped by Lisa and Kayleigh who were very friendly from the get go. Amazing customer service by both.
1 month ago
Robynn Williamson
Spoke with sales executive Wayne Wallace, excellent service, no pressure sales, although sadly I didn't buy a Honda.
1 month ago
Sabreen Atiyha
Great customer service every time I go here. The staff are really friendly and knowledgeable and you feel comfortable leaving your car here and calling up if you have any issues with your vehicle. Other Honda's (like the one in Wimbledon) should take note.
5 months ago
SRIRAMULOO APPANNAH
From personal experience over some years, this place is NOT the one. Customer service is in decline, but there are glimmers of hope!
Angelo and the head repair guy are ace at their jobs, the rest lack alot. The unveiling thing they do is great fun, especially for the kids. The top of the range trim level on these cars still leaves a little to be desired, considering the price. But super comfortable!
If it is your local, then good luck, otherwise Hendon or Chiswick branches are much better and far more accommodating.
Uncompetitive pricing, heavy-handed quotes for work, ridiculous waiting times and lacklustre advice make for an underwhelming consumer experience. I doubt I'll be returning. Shame because the cars, minus the Jazz are actually a nice drive, but the service you receive really puts a dent in the ownership experience. Prime example of what you don't want from a delarship.
1 month ago
Benjamin Kidd
Polite staff, responsibly priced used cars
1 month ago
skb
I wanted to say a big thanks to Ismail, who made the experience of purchasing a vehicle easy and comfortable. He went out of his way to keep me updated with what was going on with the sale of the vehicle. I attended with my brother and nephew to pick up the vehicle and we were all impressed with his professionalism and knowledge. Keep up the good work Ismail.
9 months ago
Carrie Floyd
A lot better than the Wimbledon one that's for sure...so far so good! No complaints
3 months ago
Koda Mcgraw
Excellent dealership very friendly staff would certainly recommend buying a car there without hesitation keep up the great work.
Mike and paul
2 months ago
Will Dixon
Peter is a credit to your company. Thank you very much for your help resetting my radio in a matter of minutes. Highly recommend
4 months ago
Valentina M
Didn't have what I was looking for, but chap approached me to help, and was very polite and knowledgeable and gave me information I needed. Lots of choice, could be set out a little better. Took a while before anyone approached me to help. Might be nice to have a few people on the "shop floor " so to speak to help you.
11 months ago
J Jun
I love Honda cars and have owned 3 to date. The CRV plus, two of their Honda Civics. I was disappointed with the customer service here...
4 months ago
Sean Britton
Love the team at Newton, a family, supportive, friendly and fair. I highly recommend.
4 months ago
sly young
The service team are very knowledgeable, trustworthy and fair. Never recommend unnecessary work as they are busy enough. I have used this team for over a decade and am yet to be disappointed.
6 months ago
Barbara Drew
Very good dealership, probably one of the better ones. Labour rates are decent and they don't try and pull one over especially with female drivers (not sexist - most dealerships do try and pull a fast one).
Very flexible with being able to drop off the car late at night too.
11 months ago
Grace Day
Good car dealership - Honda great range of cars
3 months ago
nick raymon
Absolute crooks out to scare their customers and upsell completely unnecessary work! We went in wanting our brake pads changed (£130) and they told us the car "needed" a minimum of £1500 work to make it safe. We were very alarmed and took the car to our usual mechanic for a second opinion. He went through everything they had reported and found that most of what Newton Honda had told us was not true. The most expensive item on the "must do" list was a total fabrication - the brake fluid tank had very minor corrosion, and was not in any way a safety risk, whereas Newton Honda told us it was red rated and could burst at any time, leaving us with no braking. Newton Honda also repeatedly told us the brake discs were "below the legal limit" but when pushed for the measurements, we found they were actually well within it. I went to them because I trust the Honda brand, but this is a dodgy dealer that lies to their customers to make as much money as possible. AVOID.
5 months ago
Lisa Gordon
Kayleigh one of the service managers at Newton Honda is why this review is getting a 5*. She is a perfect example of great customer service. I my self thought she handle my custom perfectly well, but to see her helping an elderly man while I was waiting was amazing. She showed that she is not just a amazing service manager but also a amazing human being. Thanks for your help and keep up the good work. Will definitely be back again.
3 weeks ago
Vuslat Ulusoy
Best car dealership in south London.
3 months ago
Cath O
I just went to have a look at the forecourt did not go in .
1 month ago
Trent Bockenstedt
Kayleigh the service manager was amazing. I felt very well looked after and that I could put my full trust in her. She sorted an issue i had with the vehicle that had been ongoing for a year. I had been to another dealer for the same issue who declared no fault found! Thank you and to you team!!
10 months ago
Jon Miller
Very friendly and helpful staff. The repair was quicker than estimated - very happy man.
9 months ago
michael northup
My 92 year old mother had her Jazz serviced and MOT'd last week, Newton Honda collected the car from her home and returned it clean the same day.
The service was as always first class.
Thank you Newton Honda for looking after a very grateful old lady
10 months ago
Brett Swiecicki
The Body Shop team here were extremely helpful, ammeniable and I couldn't recommend high enough. Aggy who leads the team was a delight to have deal with my issue. (no one goes to the body shop before they have a prang). Their quote was cheaper than another quote I got as well!
3 weeks ago
Patrick Tam
Friendly, professional and knowledgeable! Go through all options with explanations. I have been loyal customer for years and never had any bad experience. Highly recommend if you are seeking a Honda.
2 months ago
Leechantay Bostic
Kayleigh was fantastic. Helped me all the way through my service. Not like other garages that always seem too busy to give you that personal touch. Well done kayleigh. Keep up the good work
6 months ago
Charlene Swanson
Extremely helpful sales
1 month ago
Tyler Rogers
They are always very courteous and very professional!! Nothing is too much trouble you just need to ask.
2 months ago
KD Luttrell
Very good experience. No time wasting, service well done, in a reasonably short time. Very professional.
11 months ago
NaNNa Julia
Nice environment but my car was supposed to have been cleaned. Was not done very well.
10 months ago
Ronald Broadnax
Very helpful
1 month ago
Daneel Konnar
Excellent service, as always.
8 months ago
Ady Friedman
This is a Great honda main dealer. Go see Mat Dennis ( sales manager) , he’s always helpful and very knowledgeable about this brand. Highly recommended!!!
6 months ago
Megan Alissa
As always friendly and efficient. Excellent procedures for social distancing.
5 months ago
Charles Allen
Went to Honda Newton, Josh was helpful from start to finish from demonstration to finance to collection. I felt comfortable with him .. it was a pleasure, thanks for your help.. Please ask for Josh, as the transaction did not feel forced, neither did i feel pressured. Thanks loving my new blue HRV,sublime car .. ????????
4 months ago
Timothy Carr
broke my car refused to correct
4 months ago
Kee Barrameda
Nice dealership nothing is to much trouble willing to help all the time
4 weeks ago
Nathan Knause
Satisfied with the way I was treated.
10 months ago
Anya Sadeghiyeh
Not a great experience, a wasted journey.
10 months ago
Georgia Sitwell
One of the best carshow rooms in Croydon.
Turned up in my work clothes. And staff where really helpful and friendly. Maybe other showrooms around croydon could take a lesson from honda
6 months ago
paramasivan chinnathambi
Friendly,courteous staff. Keen on customer satisfaction and no pressure from salesmen.
2 months ago
Tammy MacGovern
Amazing customer service!
2 weeks ago
Lukas Fanders
Friendly and helpful staff excellent service..
3 weeks ago
Scot Sutherland
Staff were friendly and gave a very efficient service
1 month ago
MaryJo Dennis
We spent some time test driving and choosing a car only to be told that it was already sold online - disappointing and unprofessional!
11 months ago
Alex Conner
Very helpful parts department.....had the part I needed in stock surprising as an unusal part.......expensive but it's a main dealer and I had no choice really.....also bought a Honda Jazz a few years ago from the West Croydon branch (now closed).and had a good service and experience for that vehicle
2 months ago
lakrisha gill
Good customer service.
9 months ago
