CARE Fertility Woking

Fantastic IVF clinic, we have our little girl thanks to this clinic. We transferred our remaining embryos away from Care, to an IVF clinic in maidenhead, ONLY because the other clinic was closer to where we live, we naively assumed all clinics did things the same way, they don't. We have since transferred our last embryo back to Care and we are going through a cycle this month. Their staff are wonderful and kind and can not do enough to help, within a few days of calling them I had a call with a consultant and was able to start an IVF cycle with them this month. Please don't make the mistake I did, I can say from experience with two separate clinics, this is the clinic you want to put your trust in.

Very good and nice staff !

They are very lovely staff but are very very slow. We understand they are quite busy and also understand about the coronavirus restrictions. When we first decided about IVF and tried to contact the woking branch we could not get through via phone or email for 1 week. A higher individual had to contact the branch to get them to contact us. Then after finally getting through to arrange an appointment, had a bloods test to attend. Its been another week, was told from them if havent heard anything to get into contact with them. I rang yesterday was told somebody would ring back, ive had to ring again today because nobody rang back. Am thinking of going else where, we understand your busy as expressed but for the money would have thought youd do better to get into contact with people? It appears to be very difficult to stay in contact right from the beginning and we are still at the beginning and already feeling quite weary and not looked after. There was some stuff we wanted to talk to the consultant about before any tests as we've already dealt with FPH, but ive not been offered any consultant or anyone to speak to, just a bloods test which obviously costs money. We are feeling quite confused and overall communication feels quite poor from this branch.

Very poor service

Eggcellent!!! ????