Gousto
Meal delivery Gousto, The Shepherds Building Central, Charecroft Way, London W14 0EE, United Kingdom:
220 reviews
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Address: The Shepherds Building Central, Charecroft Way, London W14 0EE, United Kingdom
Website: gousto.co.uk
Phone number: +44 20 3011 1002
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Latitude: 51.5028863Longitude: -0.2190803
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reviews
Arlene Gatto
Gousto has been a great experience for me, is everything perfect? Not quite, occasional mishaps - but that's to be expected. All in all however Gousto has been a catalyst for me learning to cook, the menus are simple and easy to follow …
2 months ago
Melissa Cooper
I had my second box delivered on Sunday. One of the items was a lemon, which quite frankly if I'd seen it on a supermarket shelf, I wouldn't have bought it. The skin was a bit scabby and the fruit was too soft. I took a photo and a video …
1 month ago
Peggy Allen
So disappointed today. I'm new to this and if you forget to order in time you get no reminders or any heads up about what they're going to send you instead. You find out once they've charged you and then you have absolutely no comeback. Two …
1 month ago
Elena Davies
We have been receiving Gousto for the past month and can’t relate to any of the negative comments below. Great options, high quality ingredients and consistent delivery. We sure do hope Gousto keep up the great work with our orders!! 5 stars for me ⭐️
2 months ago
Tony Godshall
EDIT: Gusto's response, to get in touch. It doesn't work, it's generic and they leave on any negative/neutral reviews. There is no 'get in touch' or 'trust pilot' drop down on web/app etc. So this remains unresolved. REVIEW: Some great …
1 month ago
Liane James
No proper 24hr service customer help.
Delivery didn't arrive, hours late and app stuck saying 18 stops away. Lady on chat couldn't tell me what was going on.
The food is good and delivery usually fine, but if there's a problem no proper …
1 month ago
XuanYu Wang
We have been using Gousto for well over a year now and preferred the recipes and quality of products compared to other companies offering the same. Over the last six weeks we used them we have constantly had ingredients missing and …
1 month ago
Marc Schnider
So I was a newbie to Gousto. The meals are really nice and the choice is quite plentiful. However every week I had a box something was missing. Recipe cards, bits and bobs ingredients, products not for my box and this last box wasn't just …
1 month ago
William Needham
Gone to Gousto due to pandemic. Previously had hello fresh. The choices are very good very varied menus. Very impressed with the quality of the food and recipe cards make life easy. Gousto far better than hello fresh as ingredients are much …
4 months ago
Rebecca Pike
There are just not enough superlatives to allow me to praise Gousto enough – it is incredible on every level! I am a proper can’t cook/won’t cook girl with zero skills or interest in cooking. There is generally more fresh air in my fridge …
4 months ago
Andres Lopez
Service is good.
Quality of ingredients is terrible.
Be careful not to get caught out with the non subscription lies. They will keep taking your money even when you cancel. I stopped in December and have an email of a box coming tomorrow …
3 months ago
Lilla Szenasi
Their fish is from Vietnam and they dare write "responsibly sourced" on the label. Nah, what would be responsible is supporting local businesses and not lugging the cheapest fish half way across the world so you can save on costs. Just because you write that on the label, doesn't mean that it's true.
3 months ago
Jae Eagle
We have been ordering Gousto for almost 5 months now and we are extremely happy with every order!
We have tried different company once and regretted immediately.
Sometimes, regarding to supply issue one ingredient is missing so they swap it …
3 months ago
John Q
Great meals, really broadens my repertoire.
We waste zero food when it comes to the gousto thanks to everything being just the right amount for each meal.
I really enjoy cooking gousto recipes as the cards are really simple and effortless to follow and always create super tasty meals.
I have recommended to all of my friends and family.
1 month ago
bob smith
Have been using Gousto for around 1.5 – 2 years and enjoyed it for a very long time. The recipe choices were great, ingredients were good quality, and never had any significant issues. However, this changed drastically in the past few …
6 months ago
Lisa Chalmers
Always brilliant customer service who are happy to help. Received a complementary food box for a delayed delivery. Have enjoyed using Gousto for years and always recommend them to friends (which you get money for too!)
3 months ago
Ashley Thomas
This is my favourite meal delivery company ever. I have tried various other from small companies to giants like hello fresh and these are by far the most interesting and Delicious dishes I had. I like that the menu changes regularly and you get awesome variety of beautiful dishes. Packed with flavour and very high quality ingredients
9 months ago
Patrick Bishop
I dont subscribe to the service but my friends kindly let me use the recipe sheets they have with their subscription. Meals are excellent. But can be bought and made cheaper than the subscription cost
2 months ago
Epic Gamer
Been having Gousto for a few months now and can honestly say we are loving it, we get 4 meals per week between 2 of us and its going well. The recipe cards are easy to follow and I'm enjoying cooking rather than eating out of the freezer every night. Well worth a try if you haven't already
4 months ago
LilDave
I wish I could add a picture for you guys to see. They sent me a bag of gousto branded white rice that was BLACK and mushy and it absolutely reeked. The smell was so powerful it filled my kitchen and living area for hours. They offered me …
2 months ago
Stephanie Davis
Poor service. Had 3 deliveries. First two were great. The third one was awful. Missing more than a half of ingredients from every recipe. Tried to get help from the customer service. All they could offer me was returning me 2/3 of money to my gousto account. But after this accident I don't want to order anymore.
1 month ago
Mike Cohen
I attempted to contact Gousto several times to discuss amendments which they had made to my order. As of yet they have yet to respond to any of my queries. I feel this is poor customer service.
2 months ago
Beverly Claburn
Great recipes; rubbish service.
The recipes look great, and if you get them, they are good. But the customer service is poor and of 4 boxes I've had issues with 2.
Last weeks box just didn't arrive. I did live chat at 6.30pm when getting …
4 months ago
Kel Millionie
The food is good, the menus more choicefil than some of the competition.
However, they've become victims of their own success. They clearly really took off over Covid and haven't been able to cope.
Every week, pretty much without fail, …
2 months ago
Vanessa Sanchez
Had 4 meals a week from Gousto for the last 2 or 3 years. I think they're an absolutely brilliant company. The meals are varied and delicious, the ingredients are fresh 99.9% of the time (and the customer service is spot on the odd time …
6 months ago
David Tripp
I joined Gousto last year and have a mixed view of the service provided. Firstly, Gousto has undoubtedly increased my confidence in cooking new dishes. The easy to follow steps (albeit with some minor amends) make cooking their dishes a …
1 month ago
Steven Day
Have been using Gousto for a while, but had a really poor customer experience when we moved address.
We updated the delivery address to our new home, and deliveries were correct for a number of weeks, but then theirbsystem reverted to the …
1 month ago
Allegra Beletskiy
I have been using Gousto throughout the pandemic and it has mostly been amazing - great tasting easy to make recipes. Today has shaded my view of this service however. My order was put in weeks ago and I did not purchase other food for the …
6 months ago
John Hoelscher
The recipes are tasty and the website is easy to use but sadly I simply cannot recommend the subscription service. Month in month out there is always an ingredient from a recipe missing and the same thing happens; contact them; they …
2 months ago
Dwane Leighton
I love Gousto. It’s so convenient and not a disappointing meal yet. Every week we get our big red box with ice packs, fresh food, recipe cards and the right amount of all the ingredients. It’s really easy to prepare great tasting food. I’d …
8 months ago
Brian Kim
We have only been using Gousto since Christmas. We've loved the food we have recieved and the recipe choices. However.... we seem to have fallen foul of the non- delivery Gousto demon. Box not delivered on delivery date. No updates from …
4 months ago
Williette Hernandez
Quality of ingredients is below average. Nothing is locally sourced. Fish from Vietnam with two days to eat it. Veg from Guatemala. Cheap produce when we've an abundance of great produce all around us growing. Disappointing
4 months ago
Michele Graves
Received an email titled ‘urgent payment failed’ to say that my order was cancelled as my card expired. I decided I didn’t want the order anymore and didn’t update my card details. The box turned up anyway. Didn't use the box. Asked …
2 months ago
Yael Eldar
I was a loyal customer of Gousto for 3 years however the last two months have a shambles. Boxes not being delivered, boxes arriving at 8/9pm when they are scheduled before 7pm, missing ingredients, ingredients that aren't fresh, customer …
4 months ago
Andrea Cook
Unreliable service. They have some real quality control issues. You may get the recipes/ you may not.
Received my last box with every single meal missing the main ingredients.
Hello fresh much more consistent . Very annoying if you get a box and cannot make a single meal out of the box. They did give me extra ice packs though
2 months ago
Jared Saucier
I've used Gousto for a few years now as their meals are delicious. I've had many small issues in the past such as missing ingredients or open packaging which although annoying has always been refunded by their customer services. …
3 months ago
DopeMuffinz
Wouldn't stop using Gousto now, so convenient and easy to use plus the food is unreal.
1 month ago
Scott Fulton
Wrong food arrived, none of which we would eat. Their first response was to offer 30% discount, then 50% then “what can we do that makes us both happy” as if they were the worst kind of double glazing salesmen. We cancelled the account. Follow up to Gousto's response - there is no "get in Touch" button on that page
1 month ago
Ralf Chiu
Thought I'd try gousto having seen some decent reviews. First box was half price so placed it for 4 meals for 2 people. Subsequently cancelled the weekly subscription via the online Web chat until we'd tried the recipes. Nothing arrived on …
4 months ago
Miles Theeman
Cant fault .gusto. All meals I've had have been lovely . Great choice of recipes every week .and so easy to follow the menus. Portion size are generous sometimes enough for 3. .
4 months ago
Dylan Bennett
Pros: Great choice especially for vegetarians, decent ingredients and a reasonable effort to pack items in recycleable material. A great concept, as we've found it takes a lot of the stress of trying to come up with decent and varied meals …
3 months ago
Tim Hyland
Received our first box of ingredients and the food was lovely. However, the second box didn’t turn up. We called customer service, who said they would investigate and call back but they didn’t. The following morning, we called again and …
4 months ago
pascallog
Received my first delivery this week very impressed excellent all ingredients very good quality and so fresh.Instead of cooking different meals in my home We all sat down and ate the same meal even getting my daughter to eat veg cannot wait …
3 months ago
Billy Simpson
Used to love Gousto but they have become so unreliable. I'm now looking for an alternative. Boxes don't arrive, and those that do are very frequently missing ingredients. Not good enough. Such a shame as I love the meals but there's been too many errors now.
3 months ago
mohammad qatalo
Could be amazing, but they dissapoint with almost every delivery.
Had 4 meals a week for past 10 weeks. Out of those 10 boxes, I've had to complain about 7 of them. More often that not there is something missing and / or something thats not …
2 months ago
Laurentiu Buzea
AVOID!
Terrible customer care, no regard for your chosen meals, missing ingredients, and ingredients that go off way before the week is out.
There are plenty of other meal delivery services, go elsewhere and save yourself money and headache!
1 month ago
Jeannine DuBois
Started using them in January, since then 3 of 5 orders have had missed items. Let it go the first week it happened but now have had to contact customers service twice in Feb already over missing items; 2 meal bags missed this week alone is unacceptable. There are more reliable companies out there.
4 months ago
MyiAijah Jerry
After previously using Gousto and loving it, we recently signed back up. Week 1 was fantastic. Great produce, delicious meals, conveniently delivered.
However, things started to go wrong with the 2nd box when the main ingredient was …
1 month ago
Ross Bannister
Poor customer service. I stopped my subscription to Gousto after one of my recipes arrived with 2 ingredients missing, so the recipe couldn't be executed. Gousto would only refund me the cost of the missing items £1.40 not the missing meal …
1 month ago
KING DJ
I was impressed with gousto and the meals- we have enjoyed most. Unfortunately, the customer service is appalling. We have been having deliveries since October and during that time we had the wrong bag of ingredients delivered (didn't …
4 months ago
