Day Lewis Pharmacy

My Grandma uses this pharmacy, it's ok, but occasionally messes up the order. Grandma only got half a box of her medication recently! Takes a few days to do a repeat. It's the local one so can't really complain, especially as it's a tiny pharmacy in what's essentially a cupboard!

In a time where, wonderfully, people are offering to help vulnerable people left right and center I was appalled to see that one place that could truly make a difference and make people in need lives easier was infact horrid. It is not the first time I have had trouble with rudeness and general lack of care and a pharmacy are of course dealing with people feeling awful! I hope that people that learn to be sensitive and sympathetic again after all of this. It should not be about business.

Attended the on Saturday 10/8. Both members of staff behind counter very rude (especially the bank staff, who refused to hand out her name or registration number for a complaint) . Not helpful in fulfilling medication and one member of staff who mentioned she was bank staff had told a customer to leave the pharmacy and sort out there own medication becuase they were too busy. How can someone say such a thing? Terrible service. Do not recommend this pharmacy.

Went in on 10 August 2019 at 10:20 am. The pharmacists told me my repeat prescription cannot be ordered to that pharmacy. They are too busy to fulifill my request and told me to go to Crawley to try for my medication. Made it clear my medication is for epilepsy and they should keep a spare stock of eplilm chrono as the demand is so high. The pharmacist said it wasn't her issue and to sort it myself. I cannot make it to Crawley. So now without my repeat prescription. She cancelled my order and handed me a slip to take to Crawley. Disgusted by the service provided and how the pharmacist broke basic protical becuase of laziness. I asked for them to provide there names and or judder registration number which they both refused after 3 attempts. I asked for a complaints procedure and to speak to a manager or head office as I need my medication. They provided me a phone number for the Day Lewis Pharmacy in which I rung and the same pharmacist answered and told me to leave and stop asking her questions as she is too busy. The pharmacist was a locum, about 5 foot 8, her ethnicity was dark. I am appalled by her behaviour and breaking protical in which she was too lazy to help provide my medication I need.

Convenient.