BMI The London Independent Hospital
Private hospital BMI The London Independent Hospital, 1 Beaumont Square, London E1 4NL, United Kingdom:
220 reviews
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Address: 1 Beaumont Square, London E1 4NL, United Kingdom
Website: bmihealthcare.co.uk
Phone number: +44 20 7780 2400
GPS coordinates
Latitude: 51.5204508Longitude: -0.0464694
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reviews
Richard Rees
I would just like to say a massive thank you to both Michaela and Adam for looking after my mother throughout her treatment last Friday. Adam made my mum feel at ease right from the beginning as he greeted us in reception and took her up to the ward, she expressed how kind and caring he was. Michaela has been fantastic arranging all appointments and constantly keeping us updated through this tough time. She even went the extra mile to check in on my mum before her operation as she was on her own, which we’re so grateful for. I cannot thank both of them enough, they really are an asset to the hospital!
3 weeks ago
Doug Piper
I can’t praise the staff enough. Mr Nnochiri and his team treated me with the most outstanding care from the moment I arrived and made me feel safe and supported. I really appreciate you all, especially the nurses who were kind and patient and caring. Thank you ????
1 month ago
knownforthelove
I just spent a morning at The London Independent Hospital.
Easy to find as location, very convenient as its 2 minutes walking from the tube station. Very clean facility. Friend staff starting from the reception, professional doctor. Very impressed with nurses both at waiting area and procedure room, they are caring and patient. I had a good experience from A to Z. Highly recommended.
2 months ago
Luke Gawron
I did a CT angiogram in the Imaging department and a consultancy with a neurologist through my private insurance. Everybody was nice, the booking was quick and I've been given explanations for everything. Nothing to complain, excellent quality
1 month ago
Michelle Costantino
I was looking for someone to help me for the last 10 years , after a filler injection went horribly wrong, my lips became seriously fibrated and big , It completely destroyed my lips and face , my lips became like a goat lips , it was horrible and ugly , I found the hospital at the point when I was so desperate and hopeless, Dr Karim KASSAM was able to help me ,he took out the filling and the fibrated tissue , I became able to look at my face in the mirror again .
when every other clinic gave me a ridiculously expensive price, Dr Kassam helped me with a very reasonable and acceptable price that I was able to afford.
Will always be grateful and thankful to Dr KASSAM and his team , thank you all...
8 months ago
Linda Coyle
I received outstanding care from the nurses at BMI for a number of weeks. Dealing with the change your body goes through after surgery and the mental impact that this can have is difficult for many and I was no different - but luckily, I was able to heal in record time after my operation thanks to the daily care I received at BMI. The nurses (shout out to Alba!) are very empathetic, knowledgeable and highly skilled. Thanks for everything :)
3 months ago
Naing Htike
Big thank you to Dr Richard Bull and Alba Dieguez (sorry, if I made a mistake with the last name) for the care and treatment I received. I felt comfortable and relaxed during my small surgery. This was my first medical experience in the UK and it was completely positive. Thank you!
2 months ago
dipankar jadhav
The staff is very friendly and helpful (they should get 5*) but due to resolution of my problem I can not rate the hospital more than 2*.
As I have 2 main symptoms I have been told by the Dr and I quote : 1st symptom - try to drink less liquid and if you feel the need to go to toilet just try and hold it (really!?)
And for the 2nd symptom : you are not the only one who suffered from this and there can be different issues
I have came to see a Dr because I want to solve or at least to ameliorate the symptoms as I know that chronic prostatitis can take a very long time to heal.
1 month ago
Jose Irizarry
Wonderful hospital and highly professional staff
Best reviews from the medical staff who take care of me 31.03./01.04.2021. Professional, kind, sensitive, knowledgeable team. The best words of thanks to the staff who take care of me even after the operation. Physiotherapist Peter and nurse Alba Dieguez.
2 months ago
Kipruto Kipchumba
Sami was my porter and he was very friendly and approachable. My experience with this hospital has been excellent and all staff treat me with care and patience. Highly recommend the BMI London Independent! Thank you everyone for your wonderful service.
2 months ago
Lauren Mayfield
The staff are friendly and look after you. Consultant explained everything in detail and was a very bubbly person and made you feel at ease. Overall stay was lovely.
2 months ago
Anuradha ekanayaka
I had major surgery at the BMI Stepney Green in January 2021. The surgeon Mrs Deepali Sinha performed what was a complex operation with great skills and expertise. My recovery has been excellent. All the personnel at the hospital were kind, helpful and very competent, from the anaesthetist to the caterers, cleaners, nurses, administrators and last but not least, the physiotherapists. The physios, Magda and Marta are fantastic. They really helped my recovery, over several weeks with a great deal of patience and specialist work. I am very grateful to this wonderful team for their help at a very difficult time for me.
1 month ago
Gabe Phillips
I've had scans, x-rays, an operation, consultations, covid tests, all at BMI London. Always received great service and the staff have been very helpful. If you get the chance, choose this hospital for your treatment. I haven't been disappointed in any of my visits.
2 months ago
Tyler Kelch
Everyone I encountered at this hospital have been absolutely friendly, helpful and very knowledgeable. I felt at ease every step of the way. I've had scans, consultations and an operation and was throughly looked after. The Gynecology (Mrs Sinha) and Women's Physiotherapy departments have been top class. They have been superb accomadating the short time frame that I had for my procedure, I couldn't speak more highly of them. If you get the chance, choose this hospital for your treatment.
2 months ago
Stephen Barnett
Very pleased with my treatment here Had my operation and a one night stay was absolutely amazing can’t thank them a enough.
1 month ago
LeRoy Loney
Fab imaging, main reception team and consultant. Always friendly and polite with outstanding care for my Mother.
Thank you to everyone =]
2 months ago
Keani Huijs
A good hospital. Very clean, hygienic and thorough when protecting patients from Covid. Temperature taken on arrival and before seeing practitioner. Professional and polite staff.
3 months ago
Dusan Mikula
Great care under Dr Manuur and the team. Mason on Medic team kept my spirit up by looking after me and chatting with me. Nursing staff was great and Avita and Ana kept my room neat and tidy at all times and always with a warm smile.
3 months ago
Koda Mcgraw
Rude and unhelpful staff particularly reception. Relative on mine went there for a daycase and the staff seemed to not care and rolling their ayes when asked questions. If thats how much they hate their jobs and can't help patients/customers they shouldn't be working there. This is not a game ,they're dealing with venerable people.
1 month ago
Vladislav Lopatov
Efficient and friendly service from all involved in my care. Sami helped put me at ease and showed me in. Great care from my doctor and his team.
2 months ago
Gail Massey
My appointments have all been faultless, friendly staff, short wait times, very happy to be receiving treatment here.
2 months ago
Misti Jones
The imaging department at the LIH are brilliant - supremely professional, helpful, and on time. It was a genuine pleasure to have my scan (which is saying something!).
1 month ago
tim ross
Excellent, even got a space in the car park.
Not crowded, staff really helpful and the whole place felt relaxed.
2 months ago
Chima J
Many thanks to the gynaecologist Mr.Nochiri for the professionalism.I have had a surgery on the 10th of April 2021 and spent a day in the clinic.
Everyone was very nice, especially the team from the operating theatre, very friendly and positive.
Recommended!
1 month ago
Glenn Hyatt
The staff at reception were lovely; Sami, who brought me to my room and provided tips for settling in, was very friendly and helpful, which helped to put me at ease ahead of my operation.
The surgeon (Johnny) and doctor (Ezra) that I spoke to during my stay were also very friendly, which helped to ease some of the nerves I had on entering the surgical theatre.
3 months ago
Donna Maynard
I have been referred to this hospital by my insurance, I called the secretary to book an appointment and the unfriendly of the person I spoke to (actually super rude) and unwillingness to find a suitable appointment just made me decide to go elsewhere. Incredibly surprising way of interacting with patients
2 months ago
nicholas golia
Went in for a covid test and met the preassessment nurse Grace Chirombo. She made me feel so comfortable and the service was next to none. The process was quick and she gave me some valuable information as to how things work at the London Independent hospital and what to expect when i go in for my procedure.
Keep it up, as the best thing one can have is a welcoming smiley face in the midst of all the grim happenings. Thanks again Grace
3 months ago
Collin Hill
Went in for my covid pre-op test and all the staff could not have been kinder. The lady responsible for payments went out of her way to contact my insurance and was able to persuade them that my op should be covered. She made my day. The nurse who did the Covid test was great. Even though they had been so busy she had not had time to go to the bathroom, she was smiling and friendly! A great experience.
2 months ago
Khaledgj Kind
When I first contacted the bmi London independent hospital, I spoke to a lovely and helpful girl named Michaela. At this particular time, I had no quality of life as I couldn’t walk and was confined to a wheelchair. She helped me in every way possible with reassurance and kindness. I will be forever grateful to her.
On the day if admission, there was maintenance work being carried out and I wasn’t happy with the drilling noise. The staff changed my room so I should be more comfortable.
Without doubt, the nursing staff were terrific and attentive. They made me feel very special and I couldn’t fault any of them. They had time to sit and talk with me, help me to the toilet and even share my sweets,
I even had flowers, chocolates and wine to compensate for the inconvenience of the drilling.
Thumbs up, London Independent, you’re top of my list,
Elaine Gandz
9 months ago
Franklin Batista
I had a procedure on Monday and i been a bit dissapointed with my hospital experience...I received a letter that I need to fast for 15h when I actually didn't because I had local anaesthesia. I been told I have a 4pm appointment then called to go at 3:15 and my procedure was actually at 6pm. I stayed alone in a room crying because I was really anxious being my 1st surgery and had no idea what was going on...was no need to be there for so many hours before. I also been asked why I am wearing nail polish when I didn't had a general anaesthesia everything was so confusing. My friend stayed in the car in front of the hospital from 3pm to 7:30pm because we didn't had an actual time when I need to be picked up. The before surgery experience was stressful and at some point I was thinking to leave. The 5 stars are for Dr. Deepali Sinha and her amazing team! Plus the lady that gave me biscuits and tea after which put me back on my feet! They been so amazing and carrying making the surgery process very smooth because at some point i felt like fainting from the anxiety. Unfortunately I don't remeber everyone's names but amazing people! I never been treated so well by a medical team! Huge thank you!!! Ah and apologies to the sweet nurse(I only remeber she was from Turkey) that hold my hand, I hope I didn't break it...
1 month ago
Mikhail Zhernenkov
I had cataract surgery and lense implants. The procedure was fully explained and I felt safe and secure throughout. 2 days later and I can see without glasses or contact lenses (which I have worn for nearly 40 years). Thank you so much to Mr Hulbert and his team.
6 months ago
John Dodge
Worse experience ever the way they have hounded my mother by passing on her details to debt collection agency.
My mum doesn’t speak English she went in for one treatment and they ended up doing 3! Without giving her any pricing or explaining things they then charged over £1300 for everything! My mum even offered to send back the heart monitor after finding out but they said no you don’t have to do that but now are charging an extortion amount for it.
My mum has a clinic on her street and gets blood tests for free. This company charged her over £250 without inform her!
They also cheekily took her card details at the outset without saying it was to take fees which they don’t tell you how much it is! They debited her card for £1300! Luckily the bank helped and reversed it.
They even made me come in for a meeting and promised me they would sort this out but nothing came from it they wasted several hours making me come in. Even the manager at this meeting said what went on “wasn’t right”. And how they don’t tell you prices isn’t right.
You wouldn’t expect to go in a supermarket and find out the prices after you buy something but these guys think they are law above themselves.
They even are not adhering to there own complaints procedure! We complied with every step of the complaints process. They rushed into making the debt company chase us. And then when I told them we are still going through complaints process they made a excuse and said the reason we didn’t get a response because we “we didn’t make it clear what our complaint that we wanted escalating was”. What a joke! They can’t get away with this.
If this goes further then we will be pursing a data protection and gdpr breach for how they used my mothers bank card to take money and we will also be writing to the health secretary and MP with how aggressively they are chasing my mother and not even allowing the complaints process to go ahead in the proper way.
6 months ago
Sterling Delaware
My operation went very smoothly and I am safely back home.
I give my heartfelt thanks to the surgical team (surgeon Ms Pati, Dr Rane the anaesthetist and colleagues) for doing my operation with such skill and professionalism – and for providing calm reassurance throughout.
The whole team in theatre inspired great confidence and the same goes for the nurses in the recovery room who took care of me as well.
I stayed overnight and all the staff at the Nurse Base looked after me very well and made my stay extremely comfortable - and the food was very good too!
6 months ago
Joseph Ryder
Great pace. Had my biopsy there
1 month ago
Makeda Mendoza
I was admitted as an NHS patient for a laparoscopic right hemicolectomy in early February 2021. The care I received was as expected and I would like to thank all the staff involved in my treatment during Covid times. The operation was a success and I would like to also thank Mr Hanson and Chris, the surgeons who carried out the procedure on me.
4 months ago
Tyler Harris
I have recently had a microdisectomy lumbar spine operation performed by Dr Sadek. The operation, care and staff throughout were exceptional and caring. I felt in safe hands and reassured the entire time. I cannot thank them enough for all they have done to help me while in such pain.
During covid the postponed operation was inevitable however the communication was excellent and personal throughout. I am back today, 2 weeks later and extremely grateful to all staff who work here. Thank you to Dr Sadek and all the staff
3 months ago
Andre Dudik
I’m waiting for information about my surgery for 4 weeks now. No one got in touch with me via letter or phone so I still don’t know when my surgery can take place.
I’ve been trying to call you ever since to confirm when is the scheduled day but no one picks up the phone within working hours. I can’t make the entire way to your hospital to find out appointment date that you failed to deliver to your patient. This is extremely disappointing and I honestly do not know how can you treat your patience with such disrespect and disregards towards their condition. Currently I’m on the phone trying to call you for 45 min. with no response.
When I left a message with my number no one called me back.
What’s wrong with you people that patient can’t get hold of you to get information about their app meant after a month waiting for the DATE. I don’t know know when my surgery can take place...
6 months ago
Andrew Chidgey
I had my surgery at the BMI The London Independant Hospital 17/8/2020 under the care of Mr Loy. The care before and after the procedure was second to none, The bariatric team were fantastic. Pain meds were always topped up it didn’t actually feel like had any thing done .I would strongly recommend this Hospital for any one wanting surgery . I was made to feel so relaxed before i went to theatre which could really help an anxious patient. The rooms were very comfortable with en-suite bathrooms.Congratulations BMI London Independant and Mr Loy you have a fantastic team. Keep it up I will strongly recommend you for any procedure.
Mandie lee
9 months ago
JOHNNIE Jackson
A modern hospital like in Germany and a doctor who knows his onion. Only the receptionist who made me waering a mask and suffocate me. Both me and she are fat and wearing masks are not good for our health. It irritates me as hell that serious medical institutions are taking part in this Covid-19 circus.
3 months ago
Cheryl Spatig
I’m an NHS patient. In 2017 I had quiet a horrific experience at a another hospital that it left me quiet traumatised. I was scared to any attend any medical appointment since then. I had an appointment at this hospital and I was feeling so nervous about it. But as soon as l met Mr Oak - gynaecologist (twice) his kindest and empathy had automatically made me feel really safe and at ease. I had cried and explained why I was so nervous and his kindness and understanding made me feel at ease. For the first time attending an appointment I felt relaxed and assured all will be well. Thank you!
4 months ago
David Williams
I have just undergone cataract surgery at the BMI London Independent Hospital. I was treated by Dr Mark Hulbert and his team and I cannot speak highly enough of the treatment I received throughout the process. This was clearly and courteously explained to me by Dr Hulbert. This was a privately paid for procedure with special lenses and has fully restored my sight. The surgery was performed with the least possible discomfort and within a few days of using the eye-drops provided I had amazing clarity of vision. The cost of the procedure will save me the cost of buying increasingly expensive pairs of spectacles every year. The whole experience was amazing and I am extremely grateful to everyone involved in my treatment but especially Dr Hulbert.
4 months ago
Callie Monroe
Had a hip operation, Dr Gulati a brilliant surgeon done a great job, have no more pain in that hip. The nurses, physios and staff were also brilliant really looked after me, the room a food was wonderful, I rate this hospital very highly, would recommend anybody needed treatment to go here. Thank you guys.
2 months ago
Karen Stuart
The staff and the service is amazing!
The hospital though, is very tired and needs an upgrade
3 months ago
Corey Kelliher
I have just had a total knee replacement done at this hospital and was quite worried about catching COVID-19 or some other hospital-acquired microbe. I needn't have worried the hospital staff were excellent and very professional throughout. The equipment and rooms were cleaned regularly. The surgeon and anesthetist were excellent in planning out my surgery and talked me through the whole procedure. After surgery, I was transferred to the intensive care unit for one night due to an underlying condition. The care I received in this unit was exemplary; the young chap from Italy called Marius was extremely kind, and nothing was too much trouble for him. I was then transferred up to the wards on the 3rd floor, and again excellent treatment from the nurses, kitchen staff and physiotherapists who all made my stay a pleasant one. The staff are from all parts of the world, and we are lucky to have so many people from so many different lands to look after us. I can't thank them enough. I can thoroughly recommend this hospital from first-hand experience. Stephen Durr
8 months ago
Scott Entwistle
Experience with a shoulder injury has been terrible, eventually went private elsewhere, the new consultant was surprised at the poor quality of diagnosis from here. Thank heavens I went elsewhere and finally got a new, correct diagnosis.
3 months ago
Jennifer Churchill
My carer and I attended the hospital for me as an outpatient and for day surgery. Everyone -- from the lead porter Adam, the consultant and surgeon Mr Patel to discharge nurse Sinead -- was professional and personable. I have autism, obsessive compulsive disorder and depression, and I get very nervous in healthcare settings. But my experience at this centre of excellence was of outstanding care and support, and I am very grateful.
6 months ago
Jerry Beals
My review is only based on having a simple outpatients procedure, but it was an excellent experience.
The nurse doing the procedure was very friendly and superb at her job and I was in an out very quickly which is especially appreciated in these times.
Knocked one star off for the covid controls at entrance (too crampt for social distancing on arrival) could be better and has been the worst of the three hospitals I've been too and could be improved
8 months ago
Josh Massey
I have received exceptional service from all the staff; reception, nurses, accounts, consultant and patient liaison officer. I highly recommend this hospital. They have saved my life.
10 months ago
Mr Big
The Surgeons, nurses and staff who work here are incredible. Felt so well looked after at every step of the way. Thank you!
7 months ago
jason william
Thank you for making my foot surgery seamless, especially Mr Nazir for amazing advice and after care.
5 months ago
