Chester Machine Tools - Industrial
Tool manufacturer Chester Machine Tools - Industrial, Unit 4, Plant Lane Business Park, Plant Ln, Burntwood WS7 3GN, United Kingdom:
16 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Unit 4, Plant Lane Business Park, Plant Ln, Burntwood WS7 3GN, United Kingdom
Website: chestermachinetools.com
Phone number: +44 1543 448940
GPS coordinates
Latitude: 52.6817981Longitude: -1.9453975
Location on the map
Get directions
reviews
Zheco Nol
Absolutely appalling service baught a bandsaw from one of their suppliers and the degree angle was wrong 27 degree out and wouldn’t make any effort to replace still waiting 15 months later , wouldn’t cut anything over 60 mm box without bouncing all over and now the motor has snapped off the machine and burnt out , Ericwho works there is useless no help what so ever wouldn’t recommend buying anything from these con arrtist
6 months ago
Cora Kromer
After sales service non existent.
Drive pulley on lathe (little and light use) they supplied failed.
We enquired purchasing a replacement but no one is interested.
After being passed around on the phone sent numerous emails, none of which have even had a courtesy of a response.
Do not recommend this company, their attitude towards customers is diabolical.
10 months ago
Ilona Melnichenko
Great place, Had a minor issue with a lathe i bought and after sales support was fantastic. Would reccomend.
3 weeks ago
Mel Smith
I bought a mill chuck supposedly with 8 collets, eventually it turned up, only 4 collets and the chuck wouldn't even grip the collet! absolute rubbish!!
11 months ago
S karma
My DB7 mini lathe developed a Fault with the speed display, and so I contacted Mark Till at Chester machine tools and he promptly sent me a new display unit and a motor control Board, my lathe is now working perfectly again, many thanks.
4 months ago
Jen Franklin
Needed a part in a rush. Went out of there way to help. Awesome set of guys. Ordered Friday part was delivered Saturday. Very helpful could not of get better. Cheers Guys Very Much appreciated.
3 months ago
Raza Manzar
Disappointing customer service. Lathe delivered without change gears and chuck keys. After weeks of messages, barely any response and gone no where.
2 months ago
Chris Campbell
Received new steady I would like to thank you for excellent customer service.
With thanks.
3 weeks ago
AJ Moellenbeck
If you’re considering purchasing a machine from them believing they’ll ‘Honour the 12month warranty’ and that they will fulfil their website after-care / backup service you may wish to think again!
Faulty goods delivered - new lathe ran for 20 mins / major oil leak damage to motor / no new gasket available for gear box lid (I had to make this for the engineer!) / replacement motor was faulty and failed / no stock available at Chester Machine Tools - the 3rd new motor was sourced from Machine Mart / cross slide developed excessive backlash / emails and phone calls regarding the cross slide fault were all ignored. 6 months later....I'm still waiting for a response!
Appalling customer service and I'll never do business with them again!
I would prefer not to give a star rating but unfortunately couldn't remove it
3 months ago
Eileen Nelson
Drove to their shop with the intention of buying and paying over £700 for a lathe and tools, I came away with a 2015 model, a better drill chuck and a full set of tools and saved just under £300.
The guy spoke the truth, didn't sell me what I didn't need and gave me friendly advice.
Top quality sales and such a friendly place.
10/10 A++
5 months ago
Erykah Renee
I bought a Conquest Lathe from Chester over 10 years ago and it's still running well! I regularly pop by to get tooling from them and the chaps there are always a great help.
5 months ago
Priya Verma
I bought a 2nd hand 920 Lathe through ebay.
I needed a bit of advice and some tooling so I emailed the guys at Chester. They where brilliant! I had a manual emailed over within minutes and advice on what to check for and how to tighten everything up was very simple and easy to understand. I haven't bought anything from them yet, but the service I have received was as If I'd spent thousands.
I will be using them for a long time to come, and I will be happy to part with my money.
Absolutely Great.
8 months ago
earl kessler
I bought quite a few things through Chester till my my variable speed lathe DB8V blew up.
I send it back for repair, which cost £200. When it was returned to me, it ran terribly, and kept blowing fuses. I got them to pick it up again. It was with them for 6 months and I only got it back when I phoned up asking where it was. It hadn't been touched!
I had to get a local lathe repair specialist to repair it for £40. I asked for my money back for the £200 repair they didn't do and they refused.
I will never use them again.
9 months ago
Amir O
Good list of equipment, however poor customer service and support when you get any problems which does happen!
4 months ago
sherry phillips
Never again They are a bunch of Amatuers !!!
2 months ago
Christian Mai
ordered an item over the phone (payed over the phone). Called to find the order status after the delivery date was not met; I was told it was a discontinued item, and they no longer carry it.
they took the order + money without having/never intending to deliver the item?
3 weeks ago
