The Tow Truck Company
Towing service The Tow Truck Company, 925 Matley Ln, Reno, NV 89502, United States:
28 reviews
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Address: 925 Matley Ln, Reno, NV 89502, United States
Phone number: +1 775-432-1090
GPS coordinates
Latitude: 39.5169898Longitude: -119.7812265
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reviews
Jared Tait
This place actively goes out into apartment complexes seeking cars illegally parked or have expired registration and tows them. They've towed two of my vehicles from my apartment complex. One is when I was parked in a handicapped spot in front of my unit (My neighbors and I battle for parking due to the amount of cars there are compared to spots and there aren't any handicap folks around so we all switch out using it for the night) and the other was when I left town and left my vehicle in a parking zone that they needed to repaint lines. When they towed one of my cars I noticed they messed up the plastics underneath my car, the owner had me fill out an incident report but never did anything about it. I find it highly unethical to come give people with expired registration 48 hour tow notices when it takes weeks to months to get dmv appointments right now. Shane on these people, go back to Vegas!!
1 month ago
Renee Clark
Through an unfortunate event of my vehicle being towed, I spoke with Kimberly to help sort out a solution. She was VERY professional, kind, and understanding of the situation at hand and was willing to work with me and I can't thank her enough! Over the course of a few weeks she was very easy to get back in touch with and overall my experience with The Tow Truck Company was wonderful.
4 months ago
Jean Woods
Very professional and knowledgeable of their job and purpose. Would definitely recommend and use again
3 months ago
Joel Silberstein
I have had what I would call 1 and half interaction with this tow company due to their contract with The Village at Iron Blossom. Initially they had my car towed in January due to registration stickers, but when my boyfriend and I were talking with the truck driver, he had NO PROBLEM becoming rude and offensive. He even went as far as using homophobic slurs. Yesterday, they did a random sweep of our complex again and I got another sticker!! I wasn't home until after 4pm yesterday and somehow they managed to mark the sticker with an AM time stamp, LYING ABOUT THE TIME IT WAS PLACED ON MY CAR. My registration has been lost in the mail (confirmed by DMV) and so we know that they are preying on the vulnerable during these times.
2 months ago
Sonia Iniguez
Wild auction Good times nice people great tacos.
2 months ago
Victor Herrera
They were to my car in 10 minutes and towed it to my house with no problems. They have excellent customer service and very personable. I recommend them to EVERYONE. Their great!!! Thank you for your help.
7 months ago
john griffin
Girls who answer phones are rude, have a bad attitudes. They will hang up on you then laugh about it when you call back. Do not and will not EVER recommend.
2 months ago
Caitlin Snyder
They are a good tow company, on time and quick about the job. Definitely reccomend and I will definitely use them again.
5 months ago
Paula Graca
Love this tow company! The best in town, very professional. Highly recommend Thomas, he has not only towed my 08 BMW but also my 68 Firebird.
9 months ago
Sandra Cox
Thomas is a great guy. Very cool guy and get the job done asap. He help me with my truck get tow over the mountains . Very fast and reliable . In a good price. Thank you Thomas
1 month ago
Omar Guinier
This is a great new business. These guys are amazing. They service many of our Properties and it is A plus service. Fast, courteous they won't let you down.
9 months ago
james frommer
New tow company in Reno and I mean watch out other tow companies cause these guys are AMAZING!!!! Customer service is great, they patrol our property, super friendly and just all the above!! I highly recommend them, to any and all properties or personal use!
2 months ago
Maryury Andrade
They listen and pay attention to detail..!!
???? LOVE Their car auctions..!!
3 months ago
Eric Collins
Kimberley is the best. Helped with towing an Audi A8 to our shop and we will definitely use them again.
9 months ago
Chris Hayward
Great service at a reasonable rate
4 months ago
Vanessa Johnson
Thomas was great! Got the car and brought it to our house fairly quickly, and was very helpful as well ????
10 months ago
Scott Cleveland
The Apt Complex I live in, Vizcaya Apts. This is the first company to Actually tow vehicles with no tags. They started out really good, now for some reason, they have atopped? Lot of vehicles with No Tags and Expired back to 2019. I wish they would remove All these vehicles.
10 months ago
Lisa R
Great service fair prices
4 months ago
Jeff J
I heard this company STEALS thing when towing vehicles on multiple occasions... be cautious if you use this compsny many more reliable companys around town
1 month ago
C Dunn
Thieves charged for a full tow when I was trying to move my vehicle. Driver was out of line. Rude as hell.
7 months ago
Nicholas Williamson
Professional, fast and knew what he was doing! My bmw would not start and had a drivetrain malfunction error and after 4+ hours with no help from BMW roadside assistance, I decided to get my own tow truck to tow the car to the BMW dealership!
The lady who answered the phone and helped me and the guy who towed the car were amazing! Too bad I called them last after 4+ hours in a hot parking lot! I reached out to 6 tow truck shops and they were either too busy or didn’t have the right equipment to tow the car.
Thank you The Tow Truck Company!
10 months ago
Steve Lawrece
These guys straight up stole my friend's truck. Out of his driveway.
5 months ago
Mrisela Severiano
Good people
1 month ago
Victor Young
Thomas was awesome, very professional and polite.
7 months ago
Chance Smith
Quick response... On time !!! Like I drove the truck myself
9 months ago
Jacob Harrahill
They towed my truck. Even when i had the handicapper plaque up in my dash. Tried to tell them that but they didnt care.
10 months ago
Lourdes Delicata
This place was super unprofessional and lacked communication. Would not ever recommend their service! Please find somewhere else.
8 months ago
johnny mccuiston
Me llevaron mi carro por una vieja que no quiere a los hispanos me llamó la grúa mientras entre agarrar a los niños en los apartamentos de la Linden.
4 months ago
