Indiana's Finest Towing (Indianapolis)
Towing service Indiana's Finest Towing (Indianapolis), 7576 W Washington St, Indianapolis, IN 46231, United States:
155 reviews
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Address: 7576 W Washington St, Indianapolis, IN 46231, United States
Website: indytows.com
Phone number: +1 317-244-8697
GPS coordinates
Latitude: 39.7402381Longitude: -86.2929767
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reviews
Behzad Lavian
Do not do business with this company. No other towing company has ever asked for proof of your car’s insurance and car registration WITHOUT ALLOWING YOU TO GET THOSE FROM YOUR OWN CAR?! Why can’t you just take my money and give me my car back? Someone please sue them because I’m pretty sure this is extortion.
1 month ago
Bethany M
Horrible place. My husband was hit and our car wrecked, and the gave him 7 minutes in the pouring rain to grab what he could from our car by himself. What the hell is wrong with these people. They also wouldn't allow more than 1 person at a time inside the reception area, so me and 2 other people were shivering standing outside in a storm with no dry spot on their porch. There was room, they just didn't want to let us in. Horrible, horrible service.
2 months ago
Clive Hallam
Wanna start this out with I acknowledge that I parked wrong and don't hold a grudge for them towing me, but 1 star because over the phone I was told I could get in my car to grab my property (was a high end pc, but with the bad reviews I didn't want to say it was in my trunk) but then told once I got there that it wasn't allowed even though I had a bill of sale. I get that there's policies, I see that copy/paste responses, but they decide to have cut throat policies to try and make you take every extra step.
2 months ago
Eric Stacy
This is the worst towing company I have ever run in to. They said they put a sticker on my daughter's car about her flat tire and expired plate. They didn't because if they did she would of realized about her plate. She replaced the tire the day before it got towed. When trying to get the car they said her tire was low and they couldn't let it off the lot like that. They wouldn't let her see the tire or to take it off to take it somewhere to air it up or even use a portable air pump. She had no choice but to pay them $35 to air up her tire because that is what they charge. This company is nothing but lier's and thieves. If you encounter any off the wall issues please please please report them to the BBB and if it's serious enough take them to court. Unfortunately these are things we are having to do.
5 months ago
Zongheng Cui
Very lazy work. Person who towed my car, punctured the interior of my rim leading to a flat tire. My rim was 300 dollars. Not so Finest Towing at its highest quality yet again
1 month ago
Keith Drake
Plates were inside my car but wasn’t visible so they towed it when I went to retrieve it I couldn’t drive without proof of insurance and registration which was in my car and they wouldn’t escort me to get it... when I tried to tow 5 major companies in my area would not go because of their staff and slow service so I had to use their tow service which almost 100 dollars more than their competitors expect 1 smh moment after another!!!
3 months ago
Michelle Carmean
So as many have said in reviews before, nothing nice about having your vehicle towed. My Van was towed while I ran inside within a few minutes. I know it was about timing and my fault for not parking where I needed to no matter how long I was going to be. That being said, I think the people at Indy's Finest Wrecker were very helpful, professional, pleasantry, and considerate!! The Lady in the Office, Monique I believed is her name, not the lady in the office, shout out to her and all the staff! You guys are in a thankless job and the general public being so understanding makes you Jaded after a time. You guys I felt were doing what you paid to do. Everyone has a story to tell and you have a business to run, if you took the time to listen to all the irate customers you would never get anything done. Moral of the story, if you want respect, bring respect. Leave your attitude at the door. Life is way too short. If you find you have been towed, consider it a blessing if it's Indy's Finest Wrecker!
11 months ago
Adam Sterenberg
As most people know, you aren't normally in the best mood when having to go get your vehicle out of impound first thing in the morning. With that being said, Thursday (7/23/20), the woman (I can't remember her name) at Indiana's Finest was such a sweetheart! She was in a good mood and was willing to work with me on everything. When I arrived, she asked for my license, insurance and registration and I told her that it was all in the vehicle so she willing drove me back to my vehicle on their golf cart, which I thought was super nice of her! She definitely made my morning better by being so nice!
11 months ago
Sharon Wassell
People were polite on the phone. Didn't get our tow from them because they had emergencies pop up ahead of usm
3 months ago
Petra Schweitzer
Never pick up the phone, promise a time and come hours after the time. Sick of waiting for forever and sometimes never being able to call at all.
3 months ago
Khary Fanning
Wrongfully towed my vehicle from my apartment. The people who work here are rude and unpleasant. Had to call the cops to get them to release the car and even then they were reluctant. Spoke with the officer afterwards and he said this is a constant problem with INDYs finest towing So if you were thinking of doing business with these people I highly advise against it and so would the officer I spoke to
8 months ago
marivelle valerio
The office is dark, and the lot is too. You are not allowed to inspect your own vehicle for damage inside the dark lot - must drive it off to their parking lot. Clerk wouldn't give me their first name - said she "didn't have one." Could be a complete stranger involved in illegal activity for all i know?
Only one person is allowed in the building at a time. The person I was with had to wait outside alone in the middle of the night per their rules.
If you're a woman don't go here alone, especially at night. There is no care.
I would feel ashamed to work here.
I wouldn't say this is a service. Never wanted to be a "customer."
3 weeks ago
DJ Kelly
People are rude af and place looks trashy when you get past the gate.
4 months ago
Manuel Witrago
The lady was so rude I said hello how are you and her response was what do you want. I said I am looking for someone and she said for what . I asked her not to be rude but to no avail. She just kept chewing her gum and not letting me finish my questions.
1 month ago
Christina Gabriele
They forever towing somebody car ! They messy and money hungry. They towed my momma car the first time I moved into my apartment!! & we were moving things from the car ! Bad business!! Y’all are the worst ! They towed my brother car my sisters and my cousin !
5 months ago
marinella
Associated with buffalo creek apartments, they towed my car from there while I was living there on my birthday of all days. God help you if they tow your car because they are just helping ensure the cycle of poverty and misfortune that perpetuates inequality in this country. Stay away from buffalo creek apartments so that this company goes under even if it means the people who work for it lose their jobs.
10 months ago
Tony Gee
I am currently trying to get my car out of the tow and the lady is being EXTREMELY DISRESPECTFUL. And I treat people the way I wanted to be treated. But this is the first towing place that I have dealt with that doesn’t let you go back to your car to get your registration they want you to pull it up online and do the entire most.
8 months ago
Denzell Washington
Overall they was quick pricing was fair
But make sure you specify where you want the car I figured they leave it in the front of the yard not in the back of the house in the alley where I can’t get a jack cause of grass
1 week ago
Vanessa Johnson
Had to have my truck towed and the young lady at the front desk I think her name was Monique she was wonderful and had me taken care of fast and cheap I would definitely use them again
1 week ago
Mark Gallego
Predatory company. Hawks around apartment complexes and tow vehicles immediately with very poorly placed signs. Absolutely criminal. Reporting to the news.
7 months ago
Doug K
Absolutely the worst company ever. Towed my son's car due to an error on my part. I go to get the car they refuse release the car to me stating I needed to be made the executor of his estate to get the car or have power of attorney. Even after being advised that my sons estate was small and did not require to go thru probate. I had the title to the car as well as the death certificate.... But no they still did not release the car. I had to get an affidavit for collection of property to get the car from them. Crooks
6 days ago
Zhuldyz Alimbayeva
WARNING— if they tell you that there is a $75 “open gate fee” (not just to bring the car out, but to literally open the gate, must be a very expensive button!). ***IT IS A LIE!!***
I had 3!! Other tow truck companies tell me similar things, one said “I’m sorry ma’am that does not sound right, I’ve never heard of that before and I’m not sharing my company information “ (they wanted to see id, but also proof of insurance for a tow truck! The second place , agreed they are the hardest to work with and won’t be doing business with them for very much longer. Also said that the “gate fee” was something they had never heard of, and sounded fishy” and the 3rd place I called (last minute, I had called earlier in the day, this fee was Never mentioned) told me to come there to get an ordinance document, and to have a police officer with me because she thought that was against the law. They couldn’t hold your car from you after paying the amount too get it out.
I will not let this go, and will continue to find out if this “gate fee” is truly allowed.
Oh they also said, they were contracted with 3 different tow truck companies, therefore going with one of them, that “gate fee” would not have to be paid. The 3rd company I called that recommended I bring a police officer with me? Was one of the companies they said they were contracted with.
7 months ago
Rachel Morton
BE AWERE. FRAUD BUSINESS. This place doesn’t deserve to have a license and operate their business. If for some reason your car was towed with this guys, be prepared to see your vehicle in an auction. They will not release it to you whatsoever. Every time it will be something new missing. A word in you paper or policy or they’ll tell you that they accept only cash at very last time. They will be laughing and hanging up on you every time you’ll try to confirm with them a paperwork. Those people do not care anything. They will charge you as many days as possible. If they towed your friends vehicle or a car that belongs to another person or company you have no choice. Be prepared to have notary letters, power of authority, a will etc. from President, CEO or whoever own that company. Literally they will not release it to you, if your credit score is messed up. I hope that with my claim and many other people who left same kind review, your business will have less and less calls. You are not helping people, you are robbing them.
2 months ago
CeXyLia CeSs
If I could give this place zero stars I would. Rude service. Not helpful. Unkind. Also not using covid precautions.
10 months ago
TheIndy Rowes
Rude and discourteous. Driver literally watched me park. Less than 15 minutes I go to leave and vehicle is gone because he wanted to tow it. Laughed about it saying yeah it wasn't long at all..
2 months ago
Susan Zukosky
Great experience with this company. I had never had to have a car towed before, and the woman who helped me on the phone was very kind and efficient. She found a nearby auto garage to have my car towed to for me to get a new tire. Allen (Alan?) was my tow truck driver and he was very kind. He asked if I had any errands I needed to run while we were taking my car to the garage. 100% would use them again.
4 months ago
Tyler Kelch
The trailer park ladies that answer the phones are extremely rude. They do what they want and their response to everything is “you were parked improperly”. Even when they are the ones who improperly towed my car. How are you the one with an attitude when nothing was taken from you? My apartment complex even said I was in visitor parking.
6 months ago
Daniel Rodriguez
Towed my vehicle, although it was on my apartment's do not tow list. Plates are current and all tires fine. Then when the apartment complex called them to get said car back, they were told the car was abandoned. We haven't been driving it because it is for my daughter who gets her license next week. It was on the do not tow list, but I guess that does not matter to them. Indianapolis's finest is far from the truth...
3 months ago
carlos morrissette
Not necessary to share my experience but I will say that the owner of this company sure knows how to run a business and turn an awful situation around. He provided us with the upp most respect and the BEST service! Just wanted to give him a special thanks ????
1 month ago
Bradley Lawrence
My car was stuck in a massive mud hole that we had tried everything to free it from. Because it was 5am, it was insanely difficult to find someone to help me. All the "24hr towing" companies I called either didn't answer or were a disconnected number.
Chad was the one I spoke with on the phone, he sent Saint John on his way to me immediately. Chad gave me the quote and ETA. There was a minor error in the quote, just a few dollars difference, but Chad made the point to call and tell me this. He was super apologetic about it, and also gave me an updated ETA. He even went as far as calling me once he saw that Saint John was a few blocks away because he wanted to make sure I was well taken care of.
Saint John was very professional and super courteous as he helped break my car free and got us on our way.
I find it a bit funny that the only negative reviews about these guys are by people that were towed... meaning they were parked illegally. Ignore all of those reviews, these guys were the first out of SEVEN phone calls to answer their phone and the only ones to show up. Thank you so much, gentlemen!
4 months ago
Shari Harris
If you ever need a tow service this company is the only way to got. Very nice and professional. Great service A++
2 months ago
Candece Frieson
It's a shame how much they charge for only 24 hours
9 months ago
EARL SWEENEY
I wouldn't let these clowns tow my wheel barrow. They over charge & will damage your vehicle. Beware of this company bad business
1 month ago
Cathy Albea
There's a reason they're rated 2/5 stars. The office workers are nice though
1 month ago
Sean Smith
Had then come tow a vehicle to a mechanic. They were there long before they had estimated (I guess it was a busy day) they said about an hour but it was only half an hour. They called when they were a few minutes out to make sure I was ready and the truck driver was incredibly pleasant to deal with. Would definitely reccomend for a tow.
3 months ago
Joseph Wallace
Definitely not the finest. The employees are incredibly rude and unreasonable. Someone should put them out of business.
2 months ago
ryan carroll
It’s been a disastrous experience, customer service is horrible. Guy named “CHAD” is completely unprofessional. They towed my car from my parking lot saying the reason that I didn’t had a parking tag. It was Sunday when I parked my car and leasing office wasn’t open to get a tag as I’m a newly moved in tenant. Even though I’d all my renting supportive documents for the car. This guy wanted the owner of the car to get the car back. The reason for renting the car was to go on a business meeting but screwed up whole day in doing this. There wasn’t a warning posted on the car to notify that it was unauthorized parking, they just towed it away overnight causing delay in my whole day plans. I’m completely disappointed with this place because of the way they treated me, made me stand in cold for hours together. They didn’t even have a curtesy to offer me a good hospitality.
9 months ago
Eugel Vuong
EXCELLENT service from my tow driver and the dispatcher was very helpful trying to pinpoint where I was broken down at. A couple other companies I called prior to finding them where very unhelpful and borderline rude. HIGHLY RECOMMENDED!!!!
7 months ago
schaarschmidt carl
I know you were just doing your job, even though it was at 2:30 a.m. No one could tell you that I was legally parked, in front of my home, with the right credentials. I only wrote this review, ( 4 stars), because I know you're going to read it. You are definitely understaffed. Its one thing to make someone wait because their papers aren't ready, but quite another when you make people wait AFTER the process is done, because your driver had another run. This is America, and people have better things to do then sit at your establishment and wait for a driver.
2 months ago
William Keller
All the people I met there that were on shift were great. Everyone was really nice and easy to work with.
1 month ago
A O
Excellent service. I’ve used them a couple of times now. Highly recommend
7 months ago
dogan saglam
My daughter's car was towed to Indiana's Finest. My daughter went there, found out exactly what paperwork she needed. She emailed the information to receptionist. Went the next day paid fine and picked up car. I read the other reviews and expecting the worse. Actually our experience was the opposite, the receptionist was courteous and friendly. Yes, sucked having to pay fees. But, she made the choice to park illegally and got caught.
9 months ago
Zulma Beltran
Very reasonable rates
8 months ago
john appleseed
Wow. I have never worked with more incompetent money hogs in my life. My cars tire fell off on the interstate. We were in an emergency situation. We had to have the police tow it. They used this towing company and we had no choice. They refused to just drop it in the parking lot. They had to take it in their yard. They then would not give our car back because our insurance card was expired... just the card, not the number. They then said we owe them $215 to get it out and it will be another $75 to hook it up to get it out of their yard. They were not friendly about any of this at all. So over $300 for a few minutes of their time.
1 month ago
Robert Esquivel
Incredibly rude and inconsiderate employees. I treated them politely and only wanted to pay the fine and get out. I can't imagine going to work every day with the intention of making someones day worse than it already is. How hard is it to treat someone with dignity and respect?
5 months ago
C Majik
I guess customer service doesn’t exist for this “company” I work for one of the highest rated customer service offices and we are FORBIDDEN to speak to people this way no matter how much push back we receive. And they even do it on a social platform where all potential customers can see?!?! Shame on you for being so hateful to people who just want their cars back. Don’t have service hours 24 hours a day if you’re just going to have rude, “customer service” reps answer the phone and NOT answers questions and be helpful like normal employees should. You people need Jesus.
7 months ago
Eilyn Cueto
If you want an honest tow with a respectful company and owner, you cannot go anywhere else.
2 months ago
Matt Dingeldein
Cops do not have a problem with indian license being valid in indiana state with an year of validity, these people do have a problem. Wonder if they are above the law. That lady was the most unprofessional and rude person I have ever met in the United States. I don’t have a problem with my car being towed but the way you guys handle these things makes a lot of difference.
5 months ago
Bill Wheeler
Worst service ever. Do not waste your time. Call someone else!
2 months ago
Angela Ostrander
Worst customer service I ever experienced. Very rude lady working there
3 months ago
