Halfords Autocentre Canterbury
Car inspection station Halfords Autocentre Canterbury, Unit 1a, Broad Oak Trading Estate, Canterbury CT2 7SP, United Kingdom:
156 reviews
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Address: Unit 1a, Broad Oak Trading Estate, Canterbury CT2 7SP, United Kingdom
Website: halfords.com
Phone number: +44 1227 454339
GPS coordinates
Latitude: 51.2922033Longitude: 1.0900127
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reviews
Cathy Albea
Did a great job advising and fixing car for me. Had new brake pads/discs and a couple of tyres. Car drives like new!
1 month ago
Carol Trimmer
Happy with the wheel alignment - but not with your mechanic who left his mark with his dirty oily boots on my nice new car mats.
8 months ago
Robert R
Went for an MOT. The guy on the desk is always nice, friendly and informative. I got a bill for a fair bit of work but i checked around and the price wasn't the cheapest, but it was close. Was happy to go ahead on account of the good service.
3 months ago
harrisdwjr
I take both my car and van to these boys, they're great and never let me down. Prices are good too
3 months ago
Ken Lambert
Booked and paid for an MOT online. Filled out all the fields, including the part which asks about the vehicle such as Licence plate, make, model, etc.
When i arrived at the MOT center at the booked time i was told very rudely that they do not MOT bikes.
Surely the website should at some point picked up by me filling out the required fields that my vehicle was a bike and not a car?!
The website even quotes....
'Enter your registration number and we’ll only show you appropriate products'.
I am still waiting for a refund for the MOT fee.
5 months ago
Sugandh Verma
Cantetbury 109
Great service and value for money. Staff demonstrated good Covid practices and I felt safe at all times. Dan in particular was very helpful and efficient and the car was finished early.
Will not be my last visit!
9 months ago
Sowmya Lingala
I find the staff nice and friendly and helpful. Recommend this place
5 months ago
Abhishek Yadav
Booked to have brake pads checked and subsequently fitted. Later informed the discs would need changing thereby more than doubling the price of the work. Vehicle had done only 20000 miles for a 3.5 yr old car.
Requested they fit pads only but they declined quoting under the ‘brakes for life’ offer they wouldn’t do it. I stated I could opt out of this as I couldn’t afford their prices and couldn’t believe replacement discs were needed.
They said they couldn’t do it?!
I subsequently had them inspected at reputable garage and the pads were fitted. The discs had over 6mm remaining. Safe to drive. I’ve heard of other high street companies adopting this attitude but up until now I had had a good relationship with Halfords. Never again will I darken their door nor recommend.
5 months ago
Japreet Sahota
Always there to help, be honest, very quick with there fix and mot
3 months ago
Reuben Herrera
Helped when had a tyre blow, really quick, really friendly and generally great service
4 months ago
Prabjit Bassi
Booked and paid for on-line to have car battery fitted. (You have to put car reg no in so it checks car and correct part needed). Cost £75
Arrived at booked time. Told to leave keys and go away for a couple of hours. No waiting area. No prior notice of this.
After abt 20 mins had a phone call “The part you ordered isn’t the right one. - you need one at a cost of £440. We’ve got it here, do you want us to go ahead?”
Yes, you read correctly. 440 instead of quoted and already paid for 75.
Not interested that web gave details. Told very rudely. If you want money back go on-line for it.
Told them to leave car outside and I’ll take it elsewhere
Took it to cars main dealership where cost of genuine part was not a lot more than original quote.
I feel like it was a try on to be bullied into paying a lot more as they had your car already.
Will most certainly never try Halfords again for any works after this experience.
8 months ago
Dominic Heap
Booked online with easy to choose slots and when I took it there it was done in no time with the knowledge that no one is looking for faults they can make money on. It passed so happy bunny
7 months ago
Katherine Brennan
My MOT was due by 5th January and due to demands of my job and the current state of play with the Pandemic, I needed to get my Car MOT done urgently. I managed to get my Car in here at last minute. I was 5 minutes late due to access road being closed for maintenance. The mechanic still took my car in to do the MOT which at the time I was highly grateful for. However after spending 2 hours waiting around to receive a phone call to find out the results, I decided to approach the autocentre. The MOT had been done and the Car had Failed. I had anticipated this as my car was old but from past experience I was hoping to get the work done the same day. The mechanic expressed that he was unable to do the work today but if I got the car booked in for the repairs the MOT would be free within the 10 days. I drove home and called the Canterbury branch straight away to get the car booked in, hoping that I could get it sorted ASAP. I was told that they were not doing repairs at this time and that I would have to go elsewhere or wait until the middle of January!! I managed to get myself booked into the Thanet Halfords 3 days later but this also meant I was without a car for this period of time. I really struggled to get myself into work for these 3 days. When I finally got the repairs done in Thanet, the work in question was trivial and half the advisories/ majors were wiped off. They even questioned why it had failed. I struggle to understand why Canterbury found unnecessary faults with my Vehicle when they weren't even able to repair them. The same faults that a different branch within the same company didn't understand why they failed the MOT. I will not be using Canterbury Halfords again. Thank you Thanet Halfords for getting me on the road again, now I don't have the stresses of commuting to and from the Hospital.
5 months ago
Danny Jusits
Booked and paid in advance. 2 rear tyres. MOT and service. Dropped off 90 minutes early. They failed the mot on the rear tyres (the ones I booked in for) and then fitted the tyres and did a retest! Then comes the service. New pads and discs on the rear. No problem with that. But they had the car 6 and a half hours. Need to get a grip.
10 months ago
Cynthia Lindbom
MOT was fast and have nothing but praise about that.
Only there is no place to wait for the 1h a MOT takes. No area available except for the grass verge. In the rain! Maybe something to consider, still able for social distancing rules to apply.
1 month ago
David Paige
Was seen by Paul. Very polite and very helpful a assist to your company
7 months ago
gary parker
Paul & his team were fantastic - helped me get my car back on the road after suffering a serious fault (of which they detected during a basic tyre change!) in a safe and efficient manner. Highly recommend!
4 months ago
Donna Dobell
Fantastic from start to finish. Will definitely use again
7 months ago
Wade Summers
cheers for sorting out my peugeot 107 and getting it through its MOT,great service and very friendly staff
9 months ago
Alexandre Almeida
Booked in for MOT first thing and ready to collect an hour later. Efficient service
10 months ago
Briana Wilson
First-class attitude from the staff. Polite and courteous. Helpful and understanding. The actual work carried out on my car was better than I expected. My car feels as good as it has ever done thanks to the standard of service work carried out by Halfords Autocentre Canterbury. 5 stars any day of the week!
4 months ago
Phunk Phinkleton
The garage did a full service on my car, they were professional, friendly, did everything on time couldn't have asked for a better service .
2 months ago
aneth anguiano
Great work was done and the staff were happy to explain everything to me
8 months ago
Veronica Alvarado
Efficient staff, on time appointment. No issues so would use again.
8 months ago
Adrian Crane
Paul the manager right from the first initial contact when he called the day before my booking was incredibly rude. At the time of booking I was assured it would take an hour or two and Paul said the day before it will take all day, he constantly talked over me both on the phone and in store. Despite all of this and hearing others have had previous bad experiences at this centre i continued with the booking and had two tyres replaced. I asked Paul to confirm over the phone the efficiency of the tyres he was using, he told me it didn't matter and that it doesn't mean anything and they are all the same, of course not true as quality and price can vary massively. The rudeness was overwhelming. On collection of my car and after payment the invoice showed the choice of tyres and the efficiency was grade E not grade B as Paul has verbally told me there were over the phone. When I questioned him on receiving the invoice he told me again it doesn't matter and that I must have misheard him, I absolutely did not and now have tyres I did not want or expect and much worse quality than what I would choose for my car, almost the worst quality tyre there is. Paul simply said he just serve another customer during my questioning of his error and said he can take the tyres off. Absolutely shocking behaviour and treatment and such a shame as I have used halfords for repairs for years (ashford branch) and now have to travel there because of the obvious incompetence of Paul and the canterbury centre. Awful.
3 months ago
Jim Patterson
Great service and MOT, car is as good as new now!
7 months ago
Sana
MOT and necessary repairs done in good time, with one done on the house.
8 months ago
Omotayo Mebude
I am very pleased with Canterbury Halfords Autocentre on Broad oak road. My MOT was completed on time very good service, I will see you nexted time ????Thank You Halfords autocenter.
11 months ago
Ron NWCC
The vehicle workshop industry has an overall negative Reputation. This team in Canterbury are obviously the complete opposite to the typical image. Brilliant team!
2 months ago
Bill
I missed my original appointment (forgot) but Halfords kindly moved my booking. They were very accommodating and I'd definitely take my car back there
1 month ago
Turtle Holmes
Had my Toyota in or MOT and new tyres. Great service, highly recommend. Done on a Saturday which helped with working during the week
3 months ago
Chris Smith
Everybody was super nice and went above and beyond what is usual or expected. Definitely would go again.
2 months ago
Ecko Kruthert
Car went for mot, I was phoned straight away to discuss the work needed, prices were good and work was carried out quickly. Staff were friendly and helpful. Definitely recommend Halfords autocentre.
2 months ago
Emily Lim
Friendly welcome honest answers will return.
11 months ago
Walter Lachman
Very professional. Had a new tyre fitted and they were much more thorough than any other garage that’s fitted my tyres as they drive the car to check they felt correct .
They were helpful and I would definitely recommend Halfords .
9 months ago
Svyatoslav Voskov
Arranging MOT and new tyres via web site was easy and, given current circumstances, process at the Autocentre was safe and professional. And good value too!
5 months ago
Mike Andrew
My MOT was completed on time
. Good service.
11 months ago
Heather Willer
Lots of yhing out of stock
3 months ago
Shawn Thorsell
I like this autocentre, the guys in there seem very helpful. I had to have a new wheel cylinder after my mot because the service break had seized - a couple of weeks later the footbreak on that wheel didn't sound quite right so I took it back and it just needed cleaning where they had fitted the new cylinder - they did this free of charge as part of their free break check (anyone can book one at any time)!
5 months ago
Ronald Mims
No fuss MOT.
Plus, I inquired about an AC recharge and after being told the price the guy at the desk could see I was dithering about whether to get it done, so he told me that as I didn't really need it yet (it was February), I should come back and get it done in the Spring.
Nice to know they're not simply about getting my money off me.
4 months ago
Michael Streff
MOT organised during lockdown so a big tick for that. The downside is that they told me I needed four new tyres when I only needed three and they damaged my car's front bumper and claimed it was not them. The before and after photos were not supplied. So, all round, works done but not a great service from a rather surly foreman.
2 months ago
Idan F
Good guys
2 months ago
Kris Yager
Always good service and reasonably priced, yes you can shop round and get cheaper but tell them and they price match. Always use these guys when I can,. Reliable and no pressure to buy additional items. Well worth the price,. Used them for years!!
6 months ago
A Grivois
I use this Halfords Autocentre regularly. Very thorough examination of the car during service; and recommendations made, which I accepted. The staff here are always attentive to detail and safety, which is reassuring. They also go the extra mile, with a smile. One of the rear parking sensors had detached from its bumper housing and was loose inside the bumper (meaning every time the car was placed in reverse, the proximity warning would sound immediately). This was rectified free of charge during the service, plus some loose soundproofing in the front passenger footwell was fixed back in place. Impressed, yet again. Thanks to the team for always making the effort, it is appreciated.
7 months ago
Zach Sobaski
Great place to order tyres from. Mine ordered online, where you choose the day and time.
Drove in and they had watched, so my two tyres were already being taken down front shelf to fit.
My details, vehicle etc. were checked and then my car was driven into workshop for tyres to be fitted.
Clean waiting area with seats and coffee/tea available. I went to visit bathroom shop while waiting. The tyres were fitted quickly and efficiently. Pleased with service, would recommend.
5 months ago
Jose Martinez
Value for money. They have run late on a couple of occasions but they always do a good job and I never have any problems with my car. The guys are always accommodating and help when you need it.
6 months ago
Luke Gervais
Brilliant service!! Courteous, efficient, professional!
4 months ago
Judy Montgomery
A stress free experience
3 months ago
Nazmi Ozokur
Easy to book and fast efficient friendly service
1 month ago
Linden Marketing
Best garage i have used for an MOT in a long time, staff and mechanics are amazing. Highly recommended.
5 months ago
