Stephen James BMW Enfield
BMW dealer Stephen James BMW Enfield, Lincoln Rd, Enfield EN1 1SP, United Kingdom:
220 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Lincoln Rd, Enfield EN1 1SP, United Kingdom
Website: stephenjamesenfieldbmw.co.uk
Phone number: +44 20 4530 9554
GPS coordinates
Latitude: 51.6467666Longitude: -0.0581299
Location on the map
Get directions
reviews
Starreyes Davis
The team at Stephen James Enfield were fantastic - really accommodating, fit me in quickly after I was let down by Barons Borehamwood with dreadful customer service (would not recommend). Car was sorted and returned in a day - thanks to Tim Kwan for sorting my car's display efficiently, will be returning for my service
1 month ago
Alejandro Guzman
Unfortunately for my experience Stephen James BMW suffers from poor customer care .Reception staff were great but disappointed by the rest.
I booked break fluid change only .when I collect car I noticed amber "!" in service history I was …
2 months ago
Debras Garraway
Visited there recently, they couldn't help me with my issue but they accommodated me. My advice is to stick to main dealer for big jobs. They know their cars. stay away from back alley mechanics. Will probably pick up my wife's car from …
3 months ago
Nima Afrasiabi
I have been using this premises since 2017 when I purchased my first BMW, a car I have been thoroughly pleased with. I go there for all services, bodywork and alloy repairs but am seriously considering going elsewhere. Unfortunately I have …
1 month ago
Mary Suarez
I have been using their MOT services for many years and they have always been professional and friendly. Highly recommended.
7 months ago
Dillon Meyer
Absolute joke of a place! Would not recommend!
Having driven 10 miles to get there me, my partner and our toddler went to go and buy a car and buying a BMW I thought would be a special occasion lol.
We’ve walked in - noone has even …
1 month ago
Brody Johnson
Expensive service and tried to charge more than the website advertised price. The general experience has gone downhill from what it was, they used to courtesy clean the car after any service but they haven't even sanitised it properly. Used …
2 months ago
Fabiola Mendez
Bought a used car from Michael W, couldn't have been a better experience. Very nice, personable, helpful and understanding guy. Had some minor issues but all resolved promptly by the very knowledgeable Dean from the services team. Would highly recommend - thank you again and best of luck for the future.
9 months ago
Wylie Burt
A big thank you to all the team at Stephen James!!! Great communication, excellent customer service. Polite, helpful and understanding staff. A special big thank you Dean Agass who kept me updated every step of the way and was a pleasure to …
10 months ago
Elizabeth Viajera
i took my car for repairs handled by Timothy Kwan one if the worse. experience ever he dont answer the phone and had to call in like 10 times ti find out about my reapir. very rude and disrespectful face i would not recommend anyone to vist and get help form Timothy Kwan please avoid this guy.
1 month ago
Nurseit Niyazbekov
Really disappointing experience with the parts department they made me wait hours on the phone on serval occasions I gave up in the end so I went in person to find out that bmw steven james charges £180 for a bmw 435d 2016 1 peace rear …
1 month ago
Deatrice reason
I’ve got to say the whole experience was fantastic. The process for getting people in to the centre and sanitising worked well, with a minimum wait too. I had a minor issue with a valve cap which Dean (the advisor) said could be sorted …
10 months ago
Glenn W
Took my car to Stephen James to have my alloys refurbished. When I received the car back the steering wheel was shaking and I contacted the garage and took my car back in for investigation. They told me that all my alloys and tyres are …
2 months ago
Fer Perez
Brought my Mini in for a diagnotic due to the engine warning light still being on following the EGR cooler being replaced by BMW. They have kept the car in for 20 days and the outcome was an issue within the turbo. I have decided not to go …
2 months ago
Misty Maddux
SCAMMERS. i gave my car in for service, first we agreed on £633 then they called back couple hours latter saying its £981 because we found extra needs for the car.. hmm okay go on then.. then they called again saying front 2 tyres need …
2 months ago
Beverly Claburn
Excellent customer service ????????
1 month ago
keven higgins
Avoid this dealership at all cost.
They inflate prices by almost a £1000 at will.
Avoid this dealership.
BMW Chigwell is only 25mins away ....
1 month ago
Chill PHD
Recently bought a BMW M340i from Stephen James and the overall experience was excellent. I dealt with Phil Cuffe and from my first phone call to the collection of the car he was absolutely brilliant. Phil stayed in regular contact with me …
3 weeks ago
Jessica Mccurrie
My experience with Stephen James BMW Enfield was the worst I’ve had from any company. They messed up my cars body with inferior job quality, causing holograms from polishing. When I took it back, the body shop manager rudely blamed me and …
3 weeks ago
Nancy Rossley
I had to come back after i made a service and paid they broke the car
Wasted a week with out a car
2 months ago
Layla Langdon
The staff are friendly and very helpful however the waiting time for parts is too long!
6 months ago
Julian Hyacinth
Top marks for Brian in the service department. I turned up today with no booking as I'd lost the lock nut key for my wheels. Despite the service dept being super busy, Brian sorted me out on the spot and replaced all 4 lock nuts at no charge. I was in and out in 20 minutes. Thanks for the great service!
1 month ago
TJ Covert
Fantastic customer service experience, didn’t have an appointment but they couldn’t have been more friendly and helpful, great Covid safe provisions too.
8 months ago
Thomas Majors
I came here a few weeks ago with the intention of buying a new bmw m135i, although i was seen by a sales person without making a booking i could instantly tell this guy did not want to make a sale, prices constantly overpriced. All he kept …
8 months ago
Lila Nadelmann
Always a great experience here, from sales to service to bodyshop and parts. It always feels like a seamless visit from start to finish.
7 months ago
Shelly Hambek
Phoned to get a quote to replace my battery and have it coded, spoke to two different people ....they both cut me off,left two messages and no one got back to me ..I'll take my business elsewhere thankyou
2 months ago
Justin Lindh
Nice friendly reception easy place to collect vehicles from. BCA Logistics driver AG287
5 months ago
iulian husanu
Excellent covid safe visit, friendly efficient staff meant minimal sitting around, can recommend.
8 months ago
Shahin Jamali
I had a drive train error on my BMW X6 on a 2017 model. My car is a 2017 model and had recently run out of the dealership warranty. I took the car for the full service and then had to pay 200.00 for a diagnostic. They told me that they …
6 months ago
Z Zhou
I dealt with a gentleman called George from the sales department and I found him to be exceptionally professional and a really nice person to deal with. I had the pleasure of conversing with his manager John and they both went out of their …
2 months ago
Elizabeth Loser
Great dealership, received fantastic service from Nico. Highly recommended
7 months ago
Henry Hackett
Stay well away from this company
Very unhappy with there quality and service they provide to there customers
Helpful to sell you a car but unprofessional customer care
Totally screw you over
4 months ago
Tim Malone
Awful experience with the service department! I took my vehicle for its first service after purchasing the car from their Enfield branch. After 2 days of receiving car back, I got warnings messages on the vehicles internal system. I …
10 months ago
shawn r
Not the cheapest but good service! my only gripe would be a few of the staff have bad customer services still!
4 months ago
Phone Account
I purchased a used Mini Cooper countryman from Amanda at stephen james. she was very friendly. it was nice to be spoken to like a human and not as her 'next sale'. I also received a really informative video explaining how to use the car, …
7 months ago
Isaias Urzua
Lester the driver who delivers to us absolutely second to none, have known him for such a long while, been with Stephen James since young, always polite and will always aim to get to us even if he has been stuck in awful traffic well done …
2 months ago
Greg Hamilton
Worst BMW dealership ever. Do avoid these guys where you can. I left my vehicle to get repair estimate on my car to be sent to my insurance company. Nobody really knows what is happening when you call them they keep transferring you from …
10 months ago
Valeria Takacs
Disrespectful customer service with your own money they make you wait out side like a dogs there is people here waiting for up to 1hour and nobody at parts department to serve you what a waste they should be ashamed for treating people this …
9 months ago
Ashley Copas
i have dealt with Danny Mansfield a few times at BMW - Stephen James, and has always giving me amazing service. Would highly recommend. Great customer service & very friendly, good experience all round. will be back for more services.
7 months ago
Gabriella Lopez
Everyone was super friendly and helpful. But I have to point out that 'Bee', in particular was an absolute diamond. She bent over backwards to get me a great deal on my new BMW and couldn't do enough for me. Very professional, very …
2 months ago
Trista Jernigan
Highly recommend this BMW centre. Very good pricing, and great service. Nico sold me a great used BMW car today. He was extremely professional and helpful, he asked all the right questions to help us sort out a good part exchange and sale …
2 months ago
David Meier
I had bad experience bringing my car today for service when i got my car i saw a damage on my car i feel sorry for bmw you never going to see me or my friends again.
3 months ago
lear leadoff
Awful experience in the BMW Service Centre. Danny is extremely rude and unhelpful. I explained the situation a week in advance as instructed by BMW (about how Worthing BMW would be paying for the repair to my vehicle, and that the two …
3 weeks ago
DaGingerBreadMan
I went to bmw Enfield today and a absolutely lovely man looked at my car because I was hearing a knocking noise when I was driving and I am glad I did because my wheel was loose. If I would have drove home to Gravesend I would not of been …
9 months ago
Mathew Briardy
had a appointment for M O T on 24/9/2020.at 8 am . i was told it takes 90 min to complate and by 9.30 should be ready. we will call you . as i travel 9 miles to be there i waited for car to be ready. 10 am when i return car was same spot …
11 months ago
Aja Marzilli
I purchased my new M4 last year from Stephen James Enfield and I have to say from start to finish I had a great experience. The salesman I dealt with (Eric) was so helpful and knowledgeable. He did everything he said he would just like on …
7 months ago
Delfin Balasabas
Purchased a stunning car from SJ Enfield and it was a real pleasure. I dealt with James (Jim) Larkin who was very helpful and easy to talk to. There was an issue with the car which I noticed after 2 weeks of buying it which although was not …
3 months ago
Ashley Blackstock
Friendly and helpful staff and the technicians also provide a video of the car pointing out the tyre tread levels and other things which I found helpful
10 months ago
Ross Galer
I have been in out of this showroom since 2010, wether it be for my father/myself purchasing a car or coming in for general services. Cannot speak of them highly enough. Even my most recent purchase of a new car (6 months ago) was turned …
2 months ago
Kevin Youngblut
G20 320d on a pcp in the first year, 19 plate, 2 repairs. First one was head lamp water condensation and HUD malfunction. Second one a track rod safety recall. The dealership offers no collect or drop off and expect customer to personally …
11 months ago
