Halfords Autocentre Strood
Car inspection station Halfords Autocentre Strood, 4 Cuxton Rd, Rochester ME2 2BT, United Kingdom:
220 reviews
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Address: 4 Cuxton Rd, Rochester ME2 2BT, United Kingdom
Website: halfords.com
Phone number: +44 1634 720380
GPS coordinates
Latitude: 51.3955340Longitude: 0.4902680
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reviews
Alyssa Hickert
So its easy to find. Close to some shops to mooch whilst you wait for the car to be finished. The staff are friendly. The prices are extreme! Not sure if this is just because they are a big chain and they need to make their money somewhere but honestly, if you need the work done id go small. I booked in a rush, won't be making that mistake again. May also be worth getting a second opinion if you go there. Was quoted in excess of 500 for one part and labour (bare in mind the part was 80 quid - I ordered and picked up myself from euro car parts, got a friend who is a mechanic to fit it). They quoted for both sides to be done but the other was fine. They said its good practice. Not if you don't have 500 quid. There was no option to leave the other side either. Even if you aren't sure, find out what the part is and see if they will fit it if you order it. Just a lot of money in a time like this. Not everyone has a lot of work on and not everyone can fork out 500+.
1 month ago
Vijay Patel
Always bring my car here, never had a service that I can complain about all the guys work their backsides off and give you a very competitive and honest price. Work is always completed well and timely. Andy and the rest of the mechanics here are great!
2 months ago
Ewgeny Ilin
Friendly and helpful staff, ran perfectly to time and kept me informed of the progress of MOT and service. Will definitely be back!
1 month ago
Veronique Pigeon
Lovely staff, had a full service. Dropped car at 12 and they were super busy. Picked car up at 6pm (closing time) and they did not rush to go through all the details. Felt valued as a customer and they explained all very clearly. Advising what would be best. I feel a lot safer in my car now. Thank you you lovely people!! I will be back for the more work!!!
5 months ago
dai john
Fantastic workmanship and customer service. All workmen went above and beyond to explain in detail the findings of the work carried out and made me feel a very valued customer. They carried out health and safety to their up most at this very strange time we are living in. I would recommend their service to all and happily use them again.
4 months ago
Amado Abdulsamad
Very good and knowledgeable.
Set my mind at rest in no time!
Definitely will keep them in mind.
2 months ago
ashley williams
Always have a great experience with Halfords. The staff are fantastic and are always willing to help and give you the best advise they can. I always use them for my MOTs as well as if anything goes wrong with my car. Jason and Andy are a great help, as well as the rest of the staff! They went above and beyond to help me with my car troubles and exceeded my expectations. The safety measures are also good and you feel welcomed.
5 months ago
Jeremy Pohl
Good value . Prompt service and excellent customer service.. big thank you to JASON
1 month ago
Hoang Truong
They are helping with my wifes red polo gti from big motoring world and they have fought tooth and nail to get it fixed. That have gone above and beyond for my wife. Will definitely be getting our serivces in future.
1 month ago
Stephanie King
Very good customer service, exceptional staff very friendly and explained everything in depth thank you
1 month ago
Norman Bellina
Friendly and helpful staff, always put car here
1 month ago
Janice
Very friendly, reliable and trustworthy. Always happy to visit Halfords. Never feel like they are going to add extra work that doesn’t need to be done. Wouldn’t take my car anywhere else.
3 months ago
Control Zeta
I dealt with a really great guy named Jason from start to finish with my car. It was booked in for an MOT and service, and Jason and the guys at Halfords Auto Centre were thorough and really took their time making sure everything went well with my car. I can’t thank them enough for the brilliant job they did!
I still need some work doing and I’ll definitely be back to get this completed by them next month! Thanks Jason for all the hard work and time spent! You’ve been a great help!
7 months ago
Hadi Mouazzen
Very friendly and efficient staff. Appointment kept to time and helpful advice was given when the car was returned to me.
7 months ago
Alis Cabral
Andy alex and jason went above and beyond go fix my polo. Even when they were against challenges from warranty company they went above and beyond! Will be returning in future for all my car maintenance
1 month ago
Games Reviews
Have used this garage numerous times and they have always provided a good service. Most recently when I had a major issue with my car the manager, Adam, went above and beyond to find and fix the problem. It took multiple road tests by Adam and an engineer, but at each stage I was kept up to date on what needed to be fixed and the cost involved before commencing the work. Highly recommend this garage for their customer service, value and professionalism.
9 months ago
iman hashi
Excellent visit to Strood Auto Centres, Halfords. Felt very Covid secure. Extremely helpful, and Jason, the Manager went the extra mile. 5* experience. Many thanks to all
5 months ago
Laticqua Kinney
Good service, nice friendly staff.
1 month ago
Jake Thomas
I couldn't rate my experience at halfords any higher today. I was served by Alex and Jason at the Strood branch and couldn't have asked for better customer service!! They both made me feel welcome and were patient with my million questions. They were chatty, friendly, helpful and thoughtful especially as I am pregnant they even offered asked if I needed help getting anything out the car while I looked for my service book. They kept me in the loop with everything that was going on during the day and even stayed late so I could pick up my car as I wasn't able to make it in time for closing time. I would and will be highly recommending them to everyone.
6 months ago
Miosoty Carril
I booked an appointment for 10 but the car did not go into the maintenance area until 10-45. Job was completed around 11-30.Work was good the wait was not.
2 months ago
Alen Kozic
If your car doesn't have something to be repaired with big value, they wouldn't look at your car.I booked online for an aircon leak investigation(34.99£) and a possible repair.Few days later i dropped the car to them,they was very busy and half hour later they called me to collect the car.They said can't investigate the leak because they don't have gas in stock.How this can be possible when you booked on advance?This is second time when Halfords autocentre refuse to do a job because of the low value of the bill.If they can't con you with a fake job they won't touch your car.
Update after reply:
Thanks for your standard reply.Of course i am not happy.Should i be?After i dropped the car there and took it back exactly how i am left it?I booked the car on your centre with a reason.To be investigated and fixed.And now i have to wait 7-12 days for refund.Do you think this is acceptable?
4 months ago
Kelly Brown
Took car in for mot, called to tell me it unfortunately had failed and was given a quote for work required. Decided to go ahead and left car at centre was surprised to get a call after only 5 hours to say all done and ready to collect Jason the manager was very helpful.
5 months ago
CORNELIUS MILLS
Service and MOT - did exactly as it says on the tin, with humour, manners and great customer service.
4 months ago
Austin Gannon
Had 3 tyres changed, staff very helpful and professional despite being very busy. Excellent customer service from Jason, would certainly recommend.
6 months ago
Ellen Junk
I opted for pick and drop service which was executed on time. Work was excellent and price is reasonable.
4 months ago
Janelle Lopez
Had new tyres and tracking done. Slightly annoyed that it was delayed by an hour because the compressor wasnt turned on. But the guy at the reception was a genuine and fun guy which was great for a customer. I had to go back to get the tracking re done not there fault! But the man at the reception was more than miserable had a face like i dont think knew how to smile. The young lady was far more approachable and understanding. They tell me the free brake check they offer will take all day yet the website says and hour. When i rebooked the brake check they cancelled it hours later. This brake check was also due on the sunday my tyres were done but they couldn't as they had too many MOTs booked which i can understand. But thats two times now its not been done. Almost get the feel that they dont want to do it because its free for me and they get nothing but i need it done because that was an advisory on my MOT. Why offer it if you wont actually do it!!!
3 months ago
Rachelle Whitfield
The staff were amazing, Alex, Kerry and Jason all made the experience an absolute pleasure and I'll definitely be returning.
4 months ago
christina grant
I was a returning customer, for MOT 2019 & 2020.
I booked my MOT online & paid 39.95, I paid a further £22 for the diesel cleaner, as they told me emissions were slightly over, to clear the MOT, I would need the cleaner added, plus more fuel, then a speedy drive on the A2, Gravesend & back.
I then drove to the petrol station, only yards away, from Halfords, after filling up & driving off, car went into limp mode & struggled to go anywhere.
I struggled back to Halfords, to be told they haven't done nothing to the car, other than test & add diesel cleaner. Immediately it seemed to be my own fault, as my diesel was low, however I did ask whether I should add fuel, before adding the cleaner.
Then the lad who added the cleaner, plugged a diagnostics tablet, which seemed to temporarily clear the problem, as him & me drove around the block.
As it was late, I was told to come back the following day, around 12pm, which I did.
The lad who added the cleaner & told me to come back, didn't seem to be available, so I did try to talk to the female receptionist & another lad. However no matter what I said, I seemed to be in the wrong & questioned about the service history, which I done as recommended.
The car seem to pass the MOT just before 6pm.
The following day I was pleased about passing, but wasn't sure the problem was over. Just as I thought the car is now in limp mode.
I took it to another mechanic, who has advised, replacing 1 fuel injector & the filter.
Total cost £460.
Now I'm left wondering, what the hell happened?!! To my car, which drove fine, when I first took it in. Not even sure what to do now.
Please don't fall for it, I don't know how they sleep at night?!!
7 months ago
Ellen Watson
Friendly service, good attitude and professional manner
2 months ago
Demetreus Eaves
Friendly team, the garage manager Jason I believe was very helpful by keeping me informed on what was happening with my car and giving me a good price and some new brakes
3 months ago
Steve Piotrowski
Thanks to Jason for being extra helpful and informative when I got my tyres balanced. Quick service and solved my problem, 10/10 would recommend!
7 months ago
Marcy Laster
Helpful and in-spite of what looked like a very busy day work completed on time
4 months ago
Roman Liscenko
Took my car for it's MOT this week having explained I was receiving chemotherapy. I was really pleased and impressed when I collected it that they had taken every precaution with all surfaces ie seats , steering wheel, gear stick etc covered and wiped down. A big thank you to all at Halfords for your considered approach to your customers.
7 months ago
soapy Jay
They were very quick to upsell me to more expensive tyre's, they seemed very familiar with it, even though when booking four days earlier I had told them the tyre I wanted. I contacted them directly to complain, I was ignored. I won't be returning.
5 months ago
M M
I needed my car by the weekend and although they were fully booked and told me the earliest they could do it was the Wednesday after, Jason and Adam went out of their way as a suprise and stayed until 11pm to finish my car. Excellent service all round and my car drives perfectly now. Really appreciate the hard work from these guys at Halfords Autocentre Strood!
10 months ago
Dahlia Seymour
I've used Halfords Autocentre at Strood for nearly two decades. They have always been really professional, providing an excellent service at a reasonable price. They serviced and MOT'd one of my cars last week, I'm going back tomorrow for them to fit three tyres. Last month they stayed open 20 minutes past closing time to allow me to pick up a car that had to have the brake discs and pads changed. I can't fault them.
3 weeks ago
yaya
Helpful and respectful, the staff did not treat me like ‘a woman’.
6 months ago
Pamela Mohr
Always get our MOT's done here. Good service. Recommended.
5 months ago
Lisa Timberlake
Puncture repair. Booked online. Good value and convenient appointment
8 months ago
Makemeovernay
Great service for MOT and servicing. Either major or minor servicing. Fair price.
10 months ago
Susan Hutchson
Fast efficient turn around on repair and MOT.
4 months ago
E DuPerier
Very friendly staff and extremely accommodating!
4 months ago
Valerie Dohrn
What a mess up from such a name (Halfords) . Got my MOT booked a month in advance and then member of team who works with Jason calls me in the morning of my schedule date asking me to come at 8pm ? I asked are you sure 8pm ? Yes ! Cool . Got there and the garage is closed ????
Well done guys ???????? 45 min MOT job
I called them this morning no apology and no solution given ????????
Never again I will use Halford in any branch
3 weeks ago
Stopbeingnoisy getyourownlife
V good, quick and helpful.
4 months ago
Thomas Carter
Was originally quoted around £300 to replace my windscreen motor. After assessing the car was told the motor is beyond repair and so was the mechanic arms and were gonna charge me £600.
Went to mechanic shop in London and they had a look and found that clio's having issues with pump flooding into motor so they cleaned it out and told me nothing was wrong with any of the parts and that there is an electrical fault with the motor switch. Got it replaced for quarter of the price.
Never going halfords, rip off.
7 months ago
enrique camacho
very bad service, booked appointment and when I arrived they said its cancelled, also very unprofessional manner, did not even apologies. Well this world is full of people like that. Halfords I would advice to improve your service, although it will cost a few million but at least your business will be much better and trust worthy.
10 months ago
Matt Wolfgang
After having battery fail on my car, went to strood branch on a Saturday afternoon,was really impressed with the speed of visit and helpfulness of the staff????
8 months ago
Tina Palmer
Staff were friendly and did their best to rectify the issues and provide advice in my interests.
9 months ago
NESHA GANG
This was my first time using Halfords Autocentre and I was not impressed. I took my car to replace my rear springs and wheel alignment. One hour later I got told it would cost more than the original quote for the springs, without rear wheel alignment. When paying, I got advised that further work will be needed to replace the suspension arms, toe bolts, nuts and washers all at additional cost. The same job was inspected and quoted for by the main dealer who just quoted one price after inspection . I went with the original Halford quote because it was cheaper, however one hour after leaving the car, that quote went up and when collecting the car, only to be told further work is needed at additional cost, relating to the same job. The job is incomplete now incomplete. Not impressed.
6 months ago
EvaMarie Frank
Excellent service as usual. Kerrie was polite and friendly. And the mechanics had time to explain things in detail.
10 months ago
