Carpetright

Avoid like the Plague! Arranged to have small amount laminate flooring in kitchen and carpet up stairs and on landing. Laminate flooring fitter couldn't make the first appointment so re-arranged, then didn't make this appointment so re-arranged, didn't bother turning up for the 3rd and didn't ring or respond to any communications. After speaking to Carpetright someone then did turn up to fit the laminate and it looks like a nice job. However, all this time we had the fridge in the living room and we were moving the oven out of the Kitchen each time which was disruptive and annoying. Also, when speaking to both the fitting company and Carpetright about recompense for the mess nothing has been suggested. The carpet fitters weren't able to make the first appointment and they did not phone at 9am for the re-arranged appointment as I was told. When the carpet fitters did turn up, 4 hours later, they were rude to my Mother-in-Law, who kindly waited in for both laminate fitters and carpet fitters, and they did not clean up; they left a compete mess of off cuts, dust and bits of carpet thread. The carpet fitment, whilst not being faulty, is sub-par and I hope we don't have any issues with it going forward.

Terrible after service, dont return calls and left my carpet half fitted... dont bother using east Grinstead branch, now I have to find someone who can finish the job properly... never again will I go there

Confusing mis interpretation due to my mask and their screen when discussing details but we got there in the end

Helpfully carried roll of vinyl to my vehicle and gave good advise about adhesive options.

Great staff took the time to understand my requirements

Placed an order and paid, still waiting for carpet to be fitted, been waiting well over 2 months now. 2 cancelled dates for carpet to be fitted, 1 they forgot to book it in and the other because of a van breaking down. Terrible customer service, totally unreliable. Would not use again even if they paid me.

On time, cleanly service at a great price. Highly recommend.

Absolutely brilliant helpful staff !!! Not the most ordinary request yet staff here went the extra mile especially when loading ! Thanks guys !! From 2 D.I.Ys and a recovery truck

Best place to buy carpets

Do not waste your time and money at the East Grinstead branch, no after sales service at all, just a pack of lies from shifty staff !

This company are a total disgrace they have supplied faulty products that are not even usable and now refusing to give all of our money back. Do not use them especially the east Grinstead branch!!!!!

Found what I wanted.

Bad service

A mess and no staff

Great service