KAP Ford Servicing
Chauffeur service KAP Ford Servicing, Shorncliffe Motor Park, Ross Way, Folkestone CT20 3UJ, United Kingdom:
99 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Shorncliffe Motor Park, Ross Way, Folkestone CT20 3UJ, United Kingdom
Website: kapmotorgroup.co.uk
Phone number: +44 1303 228200
GPS coordinates
Latitude: 51.0817116Longitude: 1.1397519
Location on the map
Get directions
reviews
Suzie Roush
KAP took over the servicing and warranty of my vehicle 2 years ago. I recently had an issue with my windscreen wipers , I phoned late on Friday and was booked in for the following Monday morning , they even checked the weather to ensure the repair day would be suitable showing a full understanding of my issue . Within 2 hours of the vehicle being delivered I was called to say the issue was resolved , fixed and tested. To say I’m delighted is an understatement, considering the current global situation it’s incredible reassuring to know that 5 Star brilliant service is available . Thank you to all at KAP keep it up it does not go unnoticed ????????????????
3 months ago
Arlene Gatto
Very helpful and friendly service
2 months ago
Warren Truss
Very good and very pleasant staff. Would definitely recommend and will be going back for engine mods.
2 months ago
Robbie Hafner
A great place to have tour car serviced with friendly staff.
2 months ago
Elliot Wight
I purchased my car from the KAP garage in Cheriton on finance from the used car section. I then chose to get my MOT done 1 year later with them and it was super easy to book, called them directly and got next day booking. The company is so professional and you feel looked after. The lady even gave me £2 change from her own purse as I only had cash and that just topped off the experience for me. AMAZING!
2 months ago
Calley Andrews
Brilliant service. Efficient and safe.
A lovely clean car as well as an MOT.
4 months ago
Clifton Rodgers
Very helpful. Answered all of my questions.
1 month ago
Wayne Ely
Best body shop for any repair. Excellent workmanship and service.
3 months ago
tamonica Taylor
Dave who works for and is salesman for Motability was excellent and made me feel like a person and not just a number. I was going to another brand of car maker but because of Dave I am still with Nissan
4 months ago
Carla Frazier
Very professional and pleasant people and will always try to help you out.
5 months ago
CEE BEE
Great costumer service, always nice to deal with them!
5 months ago
Jamie Engel
Prompt service just popped my jaguar's wheel in great sevices
5 months ago
Claire L
Great service from all staff
1 month ago
Monica Espino
Not very good asked for service and mot 319 pounds. They forget the mot and had to pay another 38pounds why didn't say that in the first place. Going somewhere else next time
4 months ago
Tristan Hawkins
Always reliable,quality ,professional service and MOT,not the cheapest but you know the work is going to last ,and your Car is safe on the road
2 months ago
Maria Saydakbarovna
Great company from the girls on reception to the mechanics and the after care is 10 out of 10
7 months ago
Duane Gray
Polite and professional service as usual.
3 months ago
Danlei Qian
Excellent service and top quality customer service!
4 months ago
JASON TAYLOR
Pretty good service, kept me informed. Would use again for next service. Car cleaned on completion. Its quite a big site, could do with a Service Reception sign though.
11 months ago
Susan Montague
Excellent service well mannered salesman very good
6 months ago
Kartika Sari
Always given good service over the last 27years with my driving Tuition vehicles .
3 weeks ago
Mark Stanford
Great place to get your car tuned
5 months ago
Ford Firm
Had to take my car here for a warranty issue. I cannot fault them in any way. Both customer services advisors Lucy and Holly were friendly helpful and professional, nothing was too much trouble. I won’t be taking my car anywhere else from now on
7 months ago
Nathanial John
Got my car from here last October and it was great at 1st walked and got seen very quickly once I decided I wanted the car all the finance was quick it’s just a shame the after sale ant so great after having to take my car back 2 times for a clutch and gearbox being told it’s been fixed then the car keeps making the same sound as before taken it back 2 more times being told by there master tech and some mechanic it’s my driving style which I found funny because I drive loads of cars for work and non of them make the same sound i have had to pay for the problem to be fixed by a independent garage with a brand new clutch and gearbox that had Metal shavings in the gearbox never buying a car from here again
7 months ago
carl rohleder
Very good very efficient
4 months ago
Mohammad Khodaparast
Hi, just wanted to say a big thanks to the Folkestone KAP for doing our MOT so efficiently this morning. The service was excellent from both Ben at the front desk and the MOT man. It’s made a big difference to our journey being able to just nip across from France to get this done. Everything was on time. And thanks for washing the car as well ha ha we are now halfway back down France ???? I can highly recommend you.
1 month ago
korey herndon
Staff on the service desk are super friendly and very accommodating
10 months ago
Nestor Noria
Helpful staff as usual..
8 months ago
Sean Hallstrom
Good service friendly staff
7 months ago
Nathan Blevins
Brilliant, really helpful and very happy with service provided. Many thanks KAP.
5 months ago
Elliott Perry
Great service
3 months ago
Nicole Jennings
Lucy and the team in the service department at KAP Folkestone are polite and very professional. I have been taking our families cars there for a few years now and have recommended them to many friends. I also now use KAP to service our work vehicles after we a few bad experience with another dealer.
One of the main things I like is they cover a wide range of vehicle manufacturers and not just Nissan, they do a wide range of services from full /half services, MOT’s, paint shop, fault finding and wheel refurbishment and much more.
7 months ago
Beverly Gowton
Recently took an NHS Fleet vehicle to KAP.
The service provided was fantastic.
Thank you to all evolved.
7 months ago
Larner Mills
I have always been very satisfied with the service offered. I think the follow up phone call to see if all went well is a nice touch.
2 months ago
Hemani Kumar
Have gone from fantastic customer service to extremely poor avoid if you want your car back anytime soon
Original told car should be done Friday but might go into Monday phone call to say end of play Monday then Tuesday blaming staff going sick over weekend.
We have brought, serviced and mot are last 3 cars here going back 10 years never again will I spend a penny here .
1 month ago
Lisa Jennings
Great staff, Lucy was lovely, very proffesional, kept me updated regularly of what was happening, the day my car was fixed the company gave me a lift from my work so I didn't have to walk to collect, thank you so much a very happy customer ????
3 months ago
Bill Mcjester
Use their body shop a few times and each time it's as though it never happened !!!
4 days ago
Ian Scott
Went for a winter service on the car, the staff were so friendly and helpful
5 months ago
Alix Lumina
Been going here for over 10 years. Friendly, helpful lot.
7 months ago
Lizzy Sanchez
Really awful service, the replies to the complaints on here are very similar to the rubbish I was told when I was at their shop. No responsibility taken for anything and just given a load of excuses!
(I'm sorry but you're not on our system, did you actually come here) great way of trying to avoid blame. Just shows the service you will get if you come here, please go somewhere else. You pay a lot of money for 3/5 stars service.
(additional information regarding the reply)
If you would care to look at my reviews of other businesses, you may find they are not all 'slanderous'. My experience within this branch was genuinely pretty bad and I thought it was worth bringing it to attention to other people, my issue has already been brought up with members of staff and as far as I am concerned I have no more energy debating this with the branch, I am more happy just using another business which can provide a much more professional service. You can make me look like I am some teenager who is attacking you for a hobby, however unfortunately I am not the only one who has had a bad experience here. I have also attached a photo of my invoice to 'prove' myself as real, as of your request.
5 months ago
Brianna Nadrofsky
Just wanted to thank Lucy for all her help getting my car back to me all clean and serviced well done will be back next year
3 months ago
Candace Galloway
Great service..nice easy people who deal with you.
2 months ago
Thijmen Bouwman
KAP are an excellent company, not perfect but they genuinely do their best and it is a local family run business for many many years. Highly recommended. Thanks guys :)
5 months ago
Junlin Cen
Hack my wheels redone upper k i p by the lovely job of it
3 months ago
Jorro Veliki
Thank you for helping me out when other garages couldn't/wouldn't will be back to have my car serviced.
5 months ago
Sergiy Zharkov
Great Service again even showed me a video of the work needed thank you Steve for all your help
4 months ago
Rickie Richey
Thank you to all the Ford Service team especially Holly and Lucy great service again see you next year
5 months ago
Kristie Burkhardsmeier
Awful customer service, put a deposit to secure a car which i was told i would get back, messed me about on the day of seeing/collecting the car, called me 20 minutes before my appointment to say something was wrong with the car and to come back later, then when i asked for my deposit back the man was very rude on the phone not letting me speak and pretty much shouting at me. Would not recommend!
5 months ago
Wilson Mourino
Excellent, friendly service from everyone
2 months ago
vipin pk
Bought a new Nissan .Excellent service from all departments.Extremely helpful, nothing has been too much trouble.
4 months ago
1
2
