Brighton & Worthing Appliance Repairs Ltd.

Went “local” despite being more expensive than larger firm, which I regret. Was led to believe on the phone by albeit friendly engineer that smeg oven would most likely be fixed on initial visit, paid him £80 call out. Once he gave diagnosis of faulty PCB he said he can’t fix then as he doesn’t have the part but was certain it was PCB. Said it would be another £60 per hour plus cost for parts to come back and fix another day, he could potentially get aftermarket smeg parts cheap but sometimes they are pricey so would let me know. Came back to me couple of days later with quote of around £300 for a part which is worth about £70-£120 max. I advised I could get the part at about a 3rd of the cost so if he could come back and fit and I’ll supply the PCB. Asked if he was sure on diagnosis before I purchase part since oven PCB’s are non refundable. However, he said fitting PCB’s is a “risky enterprise” and something which he is often reluctant to do and could not guarantee his diagnosis. I obtained advice from the supplier instead who confirmed it was likely a correct diagnosis based on the symptoms so decided to buy and fit myself. I am not an engineer and I changed the part myself in 5 mins with just a screwdriver. The engineer was luckily correct in his diagnosis but I feel £80 for a call out with an unconvincing diagnosis, £60 per hour extra for 2nd visit, plus overcharging for the part by 3 times cost price is unacceptable. Sent a complaint email, unsurprisingly this wasn’t even acknowledged.

Very good service. I specifically asked for an engineer with Samsung expertise. Callout arranged promptly, engineer arrived on time, checked out the washing machine and serviced it. Explained his actions, fully tested the appliance, cleaned up and left. Can't ask for more. Will re-use this service provider.

Good repair to my Samsung fridge freezer. I live in Worthing and the repairman was here the day after I called so I cant fault the service at all

I live in Portslade, had a very nice local chap come out and fix my Bosch washing machine. He was efficient, clean and talked me through the repair from start to finish. He and the company deserve my praise, I would recommend and use again.

I asked these guys to look at our great washing machine which occasionally stopped mid-cycle. "We can fix that, no problem" said their guy, once he had finished it was making an all new high pitched whine, wouldn't start at all and they said it was now a totally write off. Clearly the guy screwed up. Their office then lied, contradicted themselves, made stuff up and refused to make good or even waive their fee. My mistake not checking first on checkatrade, as they don't even list themselves on checkatrade - which should have been a massive alarm bell. Dodgy company, avoid at all costs

Really honest! I have a cheap dishwasher and phoned one company and they were going to charge me £80 for the call out. Spoke to these guys and they advised that it was probably more sensible to think about buying a new one, as the cost of the repair would be the same. This is the sign of a honest and intelligent business.