Currys PC World Featuring Carphone Warehouse
Electronics store Currys PC World Featuring Carphone Warehouse, Unit 2, Apex Retail Park, Twickenham Rd, Hanworth, Feltham TW13 6JH, United Kingdom:
220 reviews
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Address: Unit 2, Apex Retail Park, Twickenham Rd, Hanworth, Feltham TW13 6JH, United Kingdom
Website: currys.co.uk
Phone number: +44 344 561 0000
GPS coordinates
Latitude: 51.4364225Longitude: -0.3807528
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reviews
Chante Michaud
We bought a new laptop. Excellent. However we paid extra to have software installed. They said they would call when ready. They didn't. Impossible to reach them by phone. Instead we had to drive back. Found the laptop sitting behind the counter.
1 month ago
Sidney Dumas
Was given very informative information by Chandri about a lot of the models we trying to decide to buy. Many thanks for his expertise
10 months ago
Marcus Daniels
Very good. A most helpful assistant sorted my problem with my tablet. I was most grateful for his patience and skill is name is Rupesh. A great asset.
Annette orr.
1 month ago
Elizabeth Craig
Ok in the end I ordered some ear buds on line the said in stock after I paid for the i get a email say pick up 3 days later I find stores are doing this to get the money ???? hoping we will not cancel and go somewhere else working well now
5 months ago
Sarah Irene
Did a click and collect and was in and out in 3 minutes. Very efficient
1 month ago
Mark Gabriel
Customer service in this store in particular is absolutely outrageous, all of the staff should be trained in customer service as no one bothers to help you, at all, while having a lot of staff in store. They (the staff) are all a group of 3 to 4 standing next to each other talking in other language and not even looking at the customer either if they need help or not, or even bothering to ask them? Please, check your cameras if you have. Then when asked for help, they let you wait for a good 10mins as there is important paperwork that takes place before they could help you even standing by the till, to ask if they can help me. Eventually getting through one staff, asking for help if they could find a particular item for me, non bother even to look for it and you should as a customer look for it yourself on the shelfs. Your staff don't recheck at the end of buying a product if its the right match or the colours you were looking for, especially if it's not an expensive product, the only interest they have is how to involve you into their insurance and why you don't want it? They don't inform you at all about the return policy. Its a real shame. This is the main reason why stores are closing because that touch of customer service you think you will get in store is even worse then online shopping. We are trying to purchase products from stores to make sure all people still have jobs, but like this it's really looking bad.
7 months ago
Quentin Moricet
Called to sort out a TV that was being repaired. ALL I wanted was them to resend a e-voucher email because it was accidently deleted from my email.
I spent over an hour being transferred to FIVE different people, who all said they would transfer me to the correct department. EVENTUALLY ended up at a dead end ringing machine where I spent 10 more minutes listening to a continuous phone dial.
Hung up after wasting over an hour of my life being pointlessly transferred to random people.
EDIT:
A few hours after I posted this review the e-voucher email was re-sent to me! Not sure if someone working for curry's is monitoring these google reviews but that was very surprising and saved me from having to go into the store later that day to sort this out! Thank you very much Curry's!
Still only giving this review 3 stars as the customer service was sub-par =[
7 months ago
Jan z
Lots of different makers or Sony Samsung
Leg all the appliance you need
1 month ago
Lisa Robinson
Very efficient. Dealt with without having to wait and goods we wanted were in stock.
2 months ago
Ellen Y
This branch would not let me collect my items as I refused to scan the Covid QR.... Why would I risk having to isolate just because a random person may walk in 5 minutes after me
1 month ago
Jody Resnick
Staff thin on the ground. Didn't know their products, no.help at all
2 months ago
Andrew Kung
Useless staff .Nobody’s help you in what you looking for .Went there and spent over 30 min. waiting someone to ask about the Laptop in stock.I left the shop and I never gonna come back there.Very unhelpful and useless services.They only paid attention if you are looking to spend over than £1000.
4 months ago
Kaneez Rizvi
It's a store carrying kitchen white goods with electrical, computer and photographic equipment. It's like any curry pc world if you have been there. Car parking is ok weekdays but might get tight weekends. It shares parking with a wickes.
6 months ago
Lost History
I used click and collect service, easy and safe
1 month ago
Mark Wilson
Good social distancing measures in place. Store is smaller than most Currys I've been to but it has a good selection in each section.
11 months ago
Sarah Sawtell
Misleading advertisement!
The laptop we purchased is not as on the picture, even tho the description is correct there is a misleading advertisement which i wasn’t expecting from a brand like Curry’s
4 months ago
cymone henry
The team on the 'Curry's side were amazing, very knowledgeable and helpful for what we were looking for. Butvthe Carphone warehouse team were abrupt, rude, clueless and seemed like they want to fob you off the the other guys, not sure what the point of having a dedicated phone specialist in store when they are VERY rude and done pay attention to customers, we got more help from a Curry's worker even though we were looking at phones, its a joke really. Get rid of the carphone section and this store could get a 5 star rating
8 months ago
K M
Didn't have the dyson hoover I wanted but customer service was excellent as they contacted other branches to find it for me.
7 months ago
Don Berns
Needed a replacement microwave and got one half price. Sales assistant Tim very helpful and courteous.
3 weeks ago
Linda Shelley
Great deal on my new TV. And a very smooth and easy click and collect process. Product was brought straight to our car. Thank you!
8 months ago
Tatiana Lee
Great service from Martin and the beautiful blond manager. Got a good deal, with no pressure or rush. Keep up the good work guys.
11 months ago
Amy
All stuff were at reasonable rates and with guarantees! But the main problem here is with the timings, It closes soon some days.. so better check with timings before visiting here. The Products bought from here are of good quality and customer service is at its best.
2 months ago
Alfredo Pina
Wanted to purchase a carpet cleaner. Not in stock. They could get one for the next day. But when I said I wanted to put it on my currys account. It would take a week ????
11 months ago
Hard Mix
Had a look online for the computer I wanted, luckily they had it in this store.
I was ready to pay £2000 but found the staff really unhelpful, not willing to even look for what I wanted.
In the current climate of people looking for work, you'd think these lucky people with jobs would want to keep them.
Sort it out or you'll be the next store closing down!!!!!
10 months ago
Grzegorz Ganczar
Big store, everything looked cleaned and nicely packed. However we went to check laptops and many of them weren't on display.
9 months ago
Beka Kavtaradze
The staff was helpful and nice. Trustworthy place to buy electronics
9 months ago
Rebel Marshall
Completely useless got message to pick up laptop Saturday when to pick up today two days later and laptop has not been delivered to store what a waste of time
4 months ago
Linda Dowton
On point, super fast check out,and pick up don't forget the card you paid with ,got what I needed ???? brill service.
11 months ago
Thomas Postlethwaite
More staff then customer very well layed out. service very good.
9 months ago
Roger Hutchison
The service is excellent, they are strict with hygiene and social distancing which is reassuring
Thank you.
11 months ago
Tom Szudarek
very helpful staff, very satisfied with the quick service received!
5 months ago
Mark Follett
Great service by Mo . very knowledgeable
extremely helpful .
6 months ago
Manuel Hernandez
Not responsible or helpful management. Salesman inattentive and unhelpful to my (customer) needs.
8 months ago
Alexis Heyn
After visiting this store today, I left with my gift card blocked and with a lot of disappointment. The shop team was not knowledgeable and unhelpful.
9 months ago
esmeralda beltran
Rude and won’t care or help unless you are buying a high purchase item.
They just reopened and clearly should have stayed closed. I spoke to 5 different people all brushing me off because I only needed a kettle and they were too busy and kept saying someone will come in 2 mins just to be forgotten. Then the icing on the cake was the warehouse dude who just told me I should bear with it . So I left and I am never going back again.
Very different when I bought my £600 tv! But it was a different branch and this one has rotten customer service and looks half empty.
3 weeks ago
c hercules
It was fanastic and it was cheap
Highly recommend it
6 months ago
Chris Carlton
Don't waste your time visiting to see if they have a particular item in store, just use the websites store delivery option, as the selection in store is non existent.
10 months ago
Kiarie Brook
Not busy and click and collect worked really well
8 months ago
Matthew Doherty
They falsely advertised that they would be a replacement for the laptop after having 2 repairs however when we went to the store they refused to replace it and even after showing them on writing their own terms and condition, they said that the laptop must have 3 repairs for a replacement to occur on the 4th breakdown
10 months ago
Richard Brockert
I went there today to buy a memory card for my Tom Tom. Member of staff was helpful and I was in and out in a short time.
3 weeks ago
Surbi Beluri
Their pickup process when you buy online needs work...
7 months ago
David Cobin
Always poor service wanted to buy £800 tv ended up walking out as no one wanted to help
2 months ago
Bart Hall
We purchased a washing machine the member of staff talked us through the paper work delivery date the process was very easy
8 months ago
Amiena Sallie
Maany of the staff are really unprofessional, ignoring customers, on their phone, or otherwise dismissive. It's a shame because places like this are being squeezed by the online competition. Their only unique quality is the human interaction so they'd be better of with quality over quantity. 1 or 2 very helpful staff would run laps around 12 ignorant ones. Otherwise tidy and food if you need things in a hurry (except graphics cards - which they didn't have but seems to be a problem nationally).
6 months ago
Nicholas Hall
Staff very very helpful and always on hand. Easily accessible, Wherlchair friendly. Well displayed items.
3 weeks ago
Rogelio Quezada
They say they have stock in till you get there & find they don't keep large items in this store
WHY say they have tv's in stock when they don't. If i wanted to order one i could have stayed in doors & not waste half a day going store to store & back again
2 months ago
P Dobranski
Great shop with good variety of items
8 months ago
Tammy
Badly organised, nobody at the Collection desk therefore long waits. Shame when it's supposed to be quicker.
11 months ago
MeDiUM
Well known bad customer service... Not surprised ????
7 months ago
leeah miller
Utter shambles - don't go there
8 months ago
