JLC
Auto repair shop JLC, 3 Dylan Rd, London SE24 0HL, United Kingdom:
62 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: 3 Dylan Rd, London SE24 0HL, United Kingdom
Website: jlcltd.co.uk
Phone number: +44 20 7733 3434
GPS coordinates
Latitude: 51.4606982Longitude: -0.1021494
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reviews
Meghan Robertson
I previously took my car in for an issue less than 6 months ago. I was told it was one thing and charged for that - then told it wasn’t that but something else and also charged for that. Ultimately the issue was not fixed and I had to schedule to take it in again. I took it in and my car was kept for 2 days, for me to be told they can’t hear the rattling and I should come and point it out. As soon as I got there and started the car you could hear the rattling! They agreed they could hear it and said I needed to rebook it in. Waste of time! Go somewhere else.
1 month ago
Jennifer Pau
Great service and my dog loved them!
3 months ago
cory swan
Amazing team. Barry is a superstar and always helpful with regards to any question. I have been using the garage for few years and never got disappointed.
4 months ago
Jimmy Vega
Great guys, very helpful and the first family run Land Rover service centre I’ve visited. You can tell these people care when you see the owner of the business get dirty and running the workshop well. James was genuinely concerned about my issue and went beyond the call of duty to help me out. This is the model that other dealers and service centres need to follow. No wonder the queen services her fleet with them!
Nothing like the useless dealership I’m tied into...cough....west london Park Royal...absolute disgrace of a dealership!
7 months ago
Samu Jnks
James and his team are professional and have a passion for cars, I have been servicing my car for 5 years with them and always looked been after. Highly recommended
3 months ago
Sue Schmidt
As a fleet operator at West Kent Motor Group we use this garage regularly and cannot recommend highly enough , Adam who we refer to as the ADMEISTER GENERAL goes out of his way to help and always comes up with knowledgeable advice well done !
3 months ago
dusten lamfers
Excellent technicians and the attention to detail is top class. Despite only ever been touched by main dealers it was only JLC that had my car literally purring as hadn't heard it do in years
9 months ago
John Dosey
A friendly family business that looks after there customer's, and go that extra mile.
7 months ago
Matt Murray
JLC are worth more than 5 stars. The team will go to extra lengths to make sure your car is looked after and given the VIP treatment. James and his team excel in their customer service and each time I walk through the JLC doors I know I am in safe hands. I am not very knowledgeable in cars but the team are so kind and patient in explaining to me what is the problem, unlike other car garages who just take your money and run.
Whatever service you book with JLC, I can guarantee you will not go anywhere else and your car will thank you too!
2 months ago
Angela Cummings
Great service, friendly staff.
I had the first service of my jaguar xf sportbrake here.
I had a family emergency during the day meaning I had to get the car back asap, they went above and beyond to get the work completed in good time and communication was very professional. Jo in particular, was very helpful. Many thanks.
11 months ago
Wendy Spears
Excellent customer service as always, 100% recommended they will always go that extra mile to ensure the customers are happy ????
5 days ago
Jazmin Merrill
JLC is THE place to go if you have a Jag or a Landrover. I have been a customer here with both brands and 10 or so cars over 25 years and I would not hesitate to say they are without any doubt the best service agent in London if not the UK. You don’t get a Royal Warrant for nothing and am only pleased I discovered them before Her Maj ! Terrific team.
2 months ago
Sara Miranda
Alas I found out about JLC just before trading in my old XK8 for a different manufacturer's model. All good things come to an end.
Glad I made their acquaintance though, JLC exuded knowledge and care. I think not being attached to a dealer is probably a plus as the emphasis is all on solving your problems not salesmanship. They fixed a potentially very tricky fault and when I got the car back, I'm tempted to say it had never run better. Excellent experience and I'm only sorry they don't do Lexus as well!
4 months ago
Lhasa Compton
JLC is one of those rare things in life. A business with out a flaw. Expert mechanics, great front of house staff. Everytime I visit I feel well met. James Lewis who deals with my car is unfailingly considerate. He and his colleague are without doubt the A team.
7 months ago
John Abejero
My love for my jag xf is undeniable second to none,the guys at this truly, brilliant, professional garage is outstanding.
I rang James the owner, explained to him i was having an oil leak issue,without hesitating recommend to come the next morning at 8.00( considering we are still under lockdown) .dave the master technician took the car then called me in the workshop to look at the leak.
Fantastic customer relation,going the extra mile in customer satisfaction.
Thanks to all..
2 months ago
Chuck Jucker
Excellent customer service at a very reasonable price. I managed to get my MOT, full annual service and a few fixes done in 48hrs. My car was even dropped back to my house in South London once everything was completed, as I was stuck at work and couldn't make the pick-up date. Highly recommend.
2 months ago
Mark Shamblin
A team of dedicated people who quite simply excel in delivering quality customer service. They really do care that you go away totally satisfied, which is a rare commodity these days. Very competent in servicing and repairing Jaguar and Land Rover cars, with a friendly team of people in place.
If you have tried the rest, try the best (by far), very highly recommended!
3 months ago
JAMES BONO
I would give this company 6 or even 7 stars if I could. I took my car to JLC recently as one of the Alloygator protectors had come loose on one of my wheels. I was there with my little daughter and the staff there were nice and welcoming. Not only did they fix the wheel in good time, but they also looked at the other wheels. Afterwards, they gave my car a complimentary clean which made my day. Nice owner - happy to spend time speaking with you about other cars. Heartily recommend this place.
1 month ago
Habil Badhi
Fantastic service, quick and kind people !!
I took my car for second time after consecutive bad experiences with my local dealership in Sidcup.
The first time was an issue with my car’s battery and the second time a small issue with my rear camera; in both occasions the service was fantastic, they fixed my car very quick and I didn’t have to wait for months to get an appointment.
Very kind and professional people who understand the importance of delivering a top customer service .!!
Thanks guys !
2 months ago
Lynn Larson
My faith & efforts in trying to receive good service have been restored!
These guys have gone out of their way to help me at short notice -
excellent service and charming guys! Thanks v much too to the very
talented Alan for his work on my body ... car body that is! :-)
1 month ago
Rolando Austero
I decided to try JLC after reading the reviews on here. Now I can understand why they are so highly rated. Josh and James are extremely professional and the level of service was exceptional. I will definitely use them again and would highly recommend.
5 months ago
Ethan Arena
Firstly , I don’t usually leave reviews but I had to leave one this time. I have received great service from JLC LANDROVER herne hill . This is the second time I have used Them and both times I was extremely impressed with the service and quality of work they carried out. They kept me informed of the progress with my car and had it completed on time. The staff I dealt with , Josh and Barry were both extremely friendly and helpful. From now on I will ONLY be taking my car to them for everything.
3 months ago
zeki aydos
Personally these guys are the only ones who truly represent the Land Rover brand in London. Absolutely perfect service from start to finish, Joshua Fletcher was an absolute legend and managed to make the whole process seamless for me. The rest of the teams were also great when called upon. Highly recommend!!
4 months ago
Patsy Neff
Had my car serviced in April first class treatment.
It has now been stolen.
Went in and chatted with Josh who had dealt with my service he was so helpful booking service on a potential new car which is due in July in order to find any faults within the warranty period printed some info on ulez, tracking units,general security,history,private plates and Land Rover warranty.
Will definitely be keeping this place as first port of call in future.
2 months ago
osama hussain
Honest and affordable mechanic service, took great care of me and my car. Highly recommended. Thank you JLC
2 months ago
Mark Swift
Used JLC for the very first service and must admit the team is polite, super responsive answering queries, honest with recommendations/suggestions, and punctual with the service time. Absolutely delighted for the polish work offered free of charge while other service providers contacted earlier proposed a full paint work. Could't recommend them enough.
5 months ago
Jeanne Shaw
Contacted JLC service centr on 31st of Octover and spoke at length with service manager James regarding my repairs required on my vehicle as reported by Land rover assistance. Also spoke about booking in for service and MOT. Spoke at length for over 28mins and was informed that he will look into it. He will liase and speak with the relevant department regarding the warranty work and get back to me about booking it in.
After having no contact and several phonecalls. I finally booked a MOT with Grange in Hainualt because of lack of contact from Jlc.
However i have since still attempted namely 16 times to contact James and left numerous messages with customer services and other call handlers .
10 times this week alone and constantly been told he has been made aware and he will call me back.
Yet to my dismay this call has still not arrived.
This is absolutely appauling. Again when spoken with call handlers at JLC they asked if they could help but because no notes have been written by James ive been advised to wait for him to contact.
Im now 1 day remaining of my 3 year warranty of which he advised me when the call was made to him on 31st of Oct and now due to this incompetence of this manager or the lack or courtesy or reply im left with waiting to see what repairs i can book in.
Fortunately i have logged all my calls and records with the initial jaguar landrover i bought the vehicle from so its all documented.
Im having to vent my frustration here hoping to get some sort of contact regarding my ongoing pre existing repairs and servicing on car
1 month ago
martha hernandez
Taken our little RR Evoque here a few times now and have always received excellent, friendly, helpful and knowledgable service from everyone we have dealt with. Home collect and delivery service is available with a bit of notice and it always comes back nice and clean (on the outside anyway!)
4 weeks ago
Kara Waters
Joshua and the team were fantastic. Excellent customer service. They went the extra mile to assist us. We will be using JLC again.
1 month ago
Christian Rickers
From start to finish they gave perfect service, from booking to reminder to checking in, full diagnostic, quotation and completion of works. The car was returned cleaner than it has been for quite some time.
What is important here is that 2 other Land Rover dealers had failed to diagnose the issue with my car. I CANNOT recommend this garage more highly. Well done
7 months ago
kim daves
Top place
9 months ago
Luz Perez
Jaguar and Land Rover specialist mechanic service. Very welcoming and superior service, told me everything that was wrong with my Jag, initial diagnostic service deducted from bill should you agree to the repairs and free valet! Plenty of room and lovely reception, sales team. Made me feel special.
10 months ago
Jay Dirt
I wanted to take the time to write a review for the Herne Hill team as they truly deserve it. Not only did I receive exceptional customer service but also a smooth finish to all the works completed. I made a mistake in thinking something was still an issue and once again they took the time to explain as I misunderstood the mechanism. Honestly would not go anywhere else again even though there are closer branches. A special thank you to the Service manager James, I can see why you are in this position. Flawless! Thanks again, Edlira
1 month ago
Laura Davied
I just had to write a review on JLC. I cant thank them enough for there outstanding service. Only just found out about them recently after having to keep taking my car to/from Coulsdon which is a trek for me. So local to me too! Very quick and efficient. Polite and helpful staff. Will definitely be using them in the near future and would highly recommend. Thanks!!
3 months ago
Yousuf Hassan
First time using JLC and what amazing experience. Josh one of the service advisories was great from the start to finish, was very honest and got my work carried out under warranty which Beadles Land Rover Sidcup wouldn’t do when it happened last time. This is the difference using a family run company to a franchise dealership who don’t have any Loyalties to they customers. Thanks once a again Josh and JLC
4 months ago
ADANCINEMA
Very helpful staff, what keys it down for me is that it's a bit of a trek to get there by tube or train to pick up your car
7 months ago
vernon curry
There have been some helpful and welcoming staff, but I always get the stroppy one: unhelpful and argumentative. I booked my Discovery in for a DEF top-up, but there seems to be a sensor problem, so it got booked in for another day, with a loan car. I rang to confirm the booking the day before, but was told the loan car was not yet back although it would be back the following day and they would ring to confirm. No call back, went in this morning anyway, to be told that the loan car wasn't back, didn't know when, would give us a call when it was. I explained we needed a bit more notice than the next day; no smiley face, just that I would be told when it suited them to deal with the problem. I now have to find another service centre with reasonable people. Would not recommend dealing with these people.
5 months ago
Wayne Ferguson
Was in JLC last week. Team were all so helpful and accommodating. Can't recommend this place highly enough.
7 months ago
Francheska Serrano
Very professional
5 months ago
Ann Bushman
Entrusted our 8 year old treasured classic XF family saloon to the team for it's regular check-up and R&R prior to the festive season. As with the owner, age and enthusiastic usage (and a fair bit of abuse!) is catching-up with the sixth member of the family, i.e. dog, kids, wife, (in no particular order!) so unfortunately we didn't get a completely clean bill of health. Embracing the seasonal spirit, the team at JLC (with a little encouragement), were able to find a way to reduce these challenges, meaning our festive plans were left largely intact and clearing the threat of "Christmas is cancelled!". Very grateful to James and the team under him for their willingness to find a mutually satisfactory way forward. Thanks and a Merry Christmas!
4 months ago
Henry Linares
haven't dealt with them personally. nice person over the phone. however, they said they charge £150 per hour - and this rate applies even if you are simply seeking an estimate of repairs needed. Will be taking our business elsewhere.
4 weeks ago
Michele Grant
Great service garage
2 months ago
George Gourlay
Have been using JLC for my services for a few years now and highly recommend them.
3 months ago
Lorna Ottley
Can't recommend these guys highly enough. All of the benefits of an independent specialist, with incredibly knowledgeable technicians and a customer first attitude, and they are also authorised to do JLR warranty work and servicing.
I took my two year old XFS to them to get some issues resolved that the supplying dealer failed to correctly diagnose and fix. A technician went out in the car with me to replicate the issues, and it was clear from talking to him he took pride in his work and really knew the cars well, and correctly diagnosed the faults over the course of a ten minute test drive. Within 48 hours the faults were fixed, and I'm really enjoying the car I paid for. They even re-greased the brakes free of charge, and let me know what work looked like had been done by the previous owner.
It's a refreshing change from the usual dealer experience, where you explain issues to a receptionist who has no knowledge or interest in cars, information which might or might not find its way to a technician who might or might not know how to fix it. If you live anywhere near London or the South East, there is no better place to have your Jaguar serviced.
1 month ago
GuruPrasad Rathinakumar
An excellent service. I had a really bad experience with a previous dealer but they took it on and sorted it. A friendly and efficient service throughout.
1 month ago
Anna Kovalenko
What a gem of a place. Lovely staff and very efficient. Will be using them again.
7 months ago
Erin Stanley
A very disappointing experience to start with. The manager`s later effective intervention and good knowledge compensated it.
5 months ago
Rhonda Harrison
So disappointed, a premium brand deserves a premium service and that just not what's given at this garage. 2 years ago I asked them quote on a repair to a dent and paintwork on my Jaguar, after chasing them 3 times I gave up and took it elsewhere. The same thing happened when the rear camera stopped working. I called them time and time and eventually they quoted £600. After discovering this is quite a common problem with Jags I took it to another garage who replaced the wire loom - the original part he removed was substandard, made in Morocco - he charged me £72. Then on two occasions this garage has lost my service booklet. I'm limited for choice otherwise I would never use this garage to service my car, but I won't buy another Jaguar because of their poor service.
1 month ago
Deb Okorodudu
Have dealt with JLC for nearly 10 years, have never had such outstanding service from a garage.
Highly recommend using them, extremely professional with a personal touch which is missing from most main dealers.
5 months ago
Laura Fausnaugh
The best place to service your car ,not like in Park Royal London.
1 month ago
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