Mercedes-Benz Bromley (After Sales)
Auto repair shop Mercedes-Benz Bromley (After Sales), Bell Green Retail Park, 13-15 Sydenham Rd, London SE26 4PR, United Kingdom:
136 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Bell Green Retail Park, 13-15 Sydenham Rd, London SE26 4PR, United Kingdom
Website: mercedes-benzretailgroup.co.uk
Phone number: +44 20 8663 9800
GPS coordinates
Latitude: 51.4313068Longitude: -0.0314999
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reviews
John Abejero
The young lady at reception was extremely helpful, going out of her way to find answers to a number of questions I had regarding my car, which was in for service.
1 month ago
Chuck Hurd
Well ... they say you get what you pay for. Thus I can not complain about the standard of care provided when it came to having my car serviced or the complimentary car they gave me to drive whilst the car was being serviced.
Staff are …
3 months ago
Israel V
I recently had my car serviced here and their online booking system was straightforward and easy to use. When I took my car in, they had made clear adjustments to follow covid-19 restrictions to keep people safe. The staff were all …
4 months ago
Qasim Hassan
Always take my car to be serviced at West Bromley. The staff are always friendly and polite both in person and on the telephone. Was given regular updates about the car and service stages via the mobile system. I was greeted by a member of …
3 months ago
Phil Lodato
The worst customer experience I came across in my life. The front office staff are incompetent as an example:
1) I was told my service would take 3 hours maximum. I ended up waiting in the showroom from 9am-5pm. This meant I missed out …
9 months ago
jean bressler
Tried to charge for 4 new disks and new brakes pads when fixed under warranty elsewhere.
Car with brake judder from
One wheel at 3600 miles. Was told by this outlet there was no judder and if I wanted to fix (remember there was no issue) …
5 months ago
bob sanders
I'm new to Mercedes ownership and the service I received at Mercedes Bromley made me realize I'd made the right decision. Staff went above and beyond to accommodate my needs. Excellent.
3 months ago
Yuliana Garza
I'd rather travel across the river to this dealership than go to stratford which is right next to me. This place dealt with my repairs instantly and kept me updated throughout. I got all my paperwork upon collection. Courtesy car was excellent too. Stratford was the exact opposite.
2 months ago
Christopher Gallivan
I used Mercedes-Benz Bromley on the 6th April 2021 and found them very professional. I got an appointment for a quote superfast. I received the best customer service from Costinell. Many thanks
2 months ago
Jeff Wells
I fully encourage everyone not to use this mickey mouse company, the service is bad and `I mean bad, gone are the days when having a new mercedes meant that you got special treatment when it come to service, not its a call centre who have …
1 month ago
Mike Whalen
Do not be discouraged by those negative reviews. This place is great. Everyone is friendly. From morning drop in to later afternoon collection everything is smooth. They notice me the progress step by step, from car in queue, car in …
10 months ago
Laura Halahan
My car recently was expired warranty. But they found that the £860 repair Mercedes Would still pay for as I always serviced with them at Bell Green. The manager spoke to my husband a gave us car until parts came. Amazing service and they kept calling us loyal which made us great ful to be looked after by them for going to them before.
4 months ago
Tymyah Gant
Being a first-time owner of a Mercedes A class I'm reading some of the negative reviews below, and I was a bit sceptical bringing the vehicle to this particular dealership for its first servicing. However, I was pleasantly surprised by the …
6 months ago
tammy b
Didn't manage to fix my car despite 2 attempts. Left sweet wrappers in the car from their test drive. Were difficult to contact, never called back when they said they would. Didnt seem to know the exact service items my car needed.. I …
7 months ago
Wearis MoE
After servicing my car recently, l noticed that the partitioning for the cup holder was missing. I raised a complaint...called them a few times and l am still awaiting a response. Expect further updates
2 months ago
Iris Simons
Polite and courteous parts department who were really helpful. Bought my wife's car from here and they were second to none
7 months ago
Vincent Adams
Received great assistance from Steve in parts department. The parts were ready to collect in less than 24hrs.
4 months ago
Rob Ratcliff
Africa was wonderful in helping with the service of my G63 - kadzkaan
3 months ago
Renee Lomax
Served today by craig and lewis whonworknin the parts dept professional young men outstanding service from them both 10/10
7 months ago
Will Giannakouros
Great customer service....staff were quite helpful.
3 months ago
Mark Lawlor
Getting you car serviced is a con at Mercedes .. they do the bare minimum and basically get you car in to add on extras .. when many of these extras should be included in a properly serviced car routine .. Mercedes should not allow this .. …
9 months ago
Ron Thomas
Poor service, been driving mercedes for years and this service centre is pig waste service. `They try blame me for contaminating the oil in my own car. And I have warranties and other packages insurance which covers for the damage and they don't even know their own policy.
8 months ago
Lastgal NJ
Used to be really good service until recently. Was told they would need my car for 48 hours. Fried texting on second day for an update, no response. Text on third day, no response. Ended up having to call to be told they had fixed one of …
11 months ago
Vedanta Griffith
A bit strange under Covid regs but still the staff were superb as was the communication
8 months ago
Hasan Zeki
Absolutely not worth a penny going back to BMW
4 months ago
Chad Welch
I'm always well looked after at MB Bromley. The staff are courteous, amiable and knowledgeable and the car always gets sorted. Highly recommended dealership.
3 months ago
Tiz Irie
Good service, attentive and trustworthy ✌????
5 months ago
Gao Feng
Terrible customer service, waited 1 hour while there was only one lady who seemed to have no idea on how to deal with the long queue.
Very disappointed.
7 months ago
Reja Abraham
Took ages to get through to Parts Dept
You call a local number but get through to MB London, you waiting sometime before answering call. They ask your requirements, then transfer you to the original local dealer. A quick question about …
2 months ago
Sonia Medina
reasonable service
4 months ago
Nicole Wilson
I was very pleased with MB's response to my earlier critical review of their service; I received calls from both MB London and MB West Bromley wherein it was agreed that they would collect my car, replace the front number plate that was …
3 months ago
Rick Silvey
Seems customer services are out the window here rude staff. Put foot through door not a good morning nothing all I got was put a mask on and not one of the women on the floor was wearing one themselves ?
10 months ago
James Lemaster
Fantastic experience with Lewis Bainbridge at MB Parts counter - an absolute superstar and Mercedes-AMG expert. He created an immediate connection & rapport and even upsold me into an extra purchase - a rare feat! I can predict he will be a future Leader within Mercedes-Benz. 5 Stars ????
3 months ago
Kim Sharman
Shocking you can never get through on the phones.
Discussed and disappointed.
11 months ago
First Last
Went there to do Service A. Excellent service. Welcoming reception and staff are happy to answer any questions. I have used other Mercedes service centre, and this one is much better.
2 months ago
Darren Hall
The light illuminating the driver's door handle needed replacing (for the second time) so I called the service department to book a repair. I was told that an 'investigation fee' of £120 would be charged plus the cost of parts and labour. …
1 month ago
Michael Mattingly
Great place. Kayleigh and the team are very knowledgeable and do a superb job.
11 months ago
Harold Hervey
Good customer service provided and prompt too!
7 months ago
kevin eagle
Very efficient.
1 month ago
Jill Matsuoka
My first time visiting. I didn't purchase my car here or have it serviced yet, I've only used the parts department. Lewis who served me was polite and professional. Called when he said he would when my parts arrived and even helped me get …
2 months ago
Les Curtis
Very unhelpful staff. They're only interested if you spend money.
1 week ago
Richard Garcia
Great service. Especially from Africa
9 months ago
Matthew Neuman
Complete all works as desired, although prices are unnecessarily expensive. Used to offer a valet service but last 3 times my car has been returned without being cleaned or vacuumed. It could be a lot slicker but staff are friendly enough if you approach them, but lack intuitive
7 months ago
Cecil Lewis
Car got called in for recall. Decided to do MOT and service at same time to save hassle of going elsewhere. Agreed £300 for 'A' service and £55 for MOT and signed. Within an hour of dropping off they had emailed saying need brake fluid, …
4 months ago
Mark Durham
Great service from the parts desk.. Louis is a lovely young man very helpful
7 months ago
Tim Samsonidze
I can't ask for a better place after my bad experiences at Dartford. This branch is a team pleasant and courteous professionals. The communications I had from Amanda were great. I was informed every steps of the way from the technical team …
3 months ago
Reza Farahnak
Friendly and attentive
2 months ago
miles stafford
Excellent customer service
3 months ago
Umesh Vishwanatha
Good service, well organised and kept me informed of progress. Would have given 5 stars but they couldn't fix everything on the day.
3 months ago
Roxana Alequin
Amazing service and so helpful
7 months ago
