Toyota Service
Auto repair shop Toyota Service, 8400 Research Blvd, Austin, TX 78758, United States:
86 reviews
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Address: 8400 Research Blvd, Austin, TX 78758, United States
Website: charlesmaundtoyota.com
Phone number: +1 512-270-5055
GPS coordinates
Latitude: 30.3576078Longitude: -97.7164763
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reviews
Raj Saini
Meeting day ...lol
1 month ago
Newbe eee
It was a real pleasure to have my Prius serviced there. They did everything in a timely manner, and I found the personnel easy to deal with and trustworthy. It is a tad expensive, as it is expected from the dealership, but it is worth it. Prior to the last service, I made the mistake of going to Firestone, which was cheaper but ended up costing me more, since they didn't do a proper job.
2 months ago
Lydia Bierer
This place is amazing everytime I come in you get treated like family.
1 month ago
Anna Geneseo
These guys were great. They got my car fixed faster than their estimated time. Got me a ride from and back to the dealership.
3 months ago
Chris Moss
Not very happy with service department hard to reach and when i left a voice-mail I got no reply. Not sure if they where busy but I would think after a day they would call back. Other then that the company itself is great.
2 months ago
Teresa S
Staff were friendly and efficient. Even though they were busy I was in and out in a very reasonable amount of time.
2 months ago
Gary Mortensen
The 1st time I came they were not able to help me. But I came back the 2nd time and Mr.Alvaro Guerrero helped me. Great customer service and showed out. Thank you and have a blessed year.
8 months ago
Mark Bentleybloke
Very Nice, Sameel Mawani is A Very Great Sales person, He was Outstanding sales Men..
2 months ago
john durski
Be very wary of them!
They tried to use high-pressure sales tactics to upsell me on $1,600+ of maintenance I didn't need on my car. Asked some basic questions about what they wanted to bill me for and discovered that some of the maintenance they were recommending had actually been done recently and wasn't needed! Declined everything b/c couldn't trust them to truthfully tell me what I needed/didn't need.
Take your car elsewhere!!
10 months ago
binod karki
Very helpful and friendly . Angel in the service department helped us when and got us in right away.
3 months ago
samet cinar
I purchased Toyota service care.
I went there for 30,000 service and they did 10,000 service.
They need to know how to do it right
2 months ago
James McCreary
Do not go to this place to do some kind of maintenance on your car, it is a very bad service, my car had never failed. After attending there, the suspension began to fail.
2 months ago
Cameron Garmoe
They did the work really fast but the waiting area leaves a lot to be desired for.
4 months ago
Tony C
A metal gear fell off a construction truck and struck the bottom of my car, causing a great deal of damage. However, I was able to quickly sort everything out with Jerry at Charles Maund Toyota. He is so friendly, and he does everything he can to help you! This was my first time having to fix my car and he let me know what was wrong, walked me through the steps, was so patient whenever I asked questions, and overall provided such great service! Thank you, Jerry!
11 months ago
Pavithra Suresh
Great staff and great buying experience. I always buy Toyota and am always impressed with the service I received. Very kind and transparent sales people. Recommended without hesitation!
8 months ago
Nolan Gagnier
Very efficient. Took care of a tire problem fo me in less than a half hour. Friendly courteous staff.
7 months ago
sueljarnez stoi
Very informative parts specialist! Never ever buy parts without asking for a discount or asking if there's any special rebates. I called all three Toyota dealerships in the Austin metro about the same exact part and I was shocked at the price differences. This dealership had the best prices by far!
3 weeks ago
Pam Currey
Charles Maund Comes Through Again
I had a puncture in the front tire of my RAV4 that was not repairable. I chatted with the Charles Maund team and they gave me an appointment for the same day (Tuesday before Thanksgiving), 45 minutes after the chat. They put two new tires on the front wheels at a great price, including labor and I was out in an hour and a half.
I have dealt with several Toyota dealerships in Texas and North Carolina and have never found one as awesome as Charles Maund. I would drive 100 miles just to go to this dealership.
A. Clawson
6 months ago
Gavin McGinty
My car died on the highway and was towed to Charles Maund about 12:00PM. I have waited for the service for more than one and half hours, no one worked on my car. I came to ask the service advisor Jerry Hernandez when is my turn. He was very rude and asked me to be patient and told me my car will be treated late today. I may need to wait until 7:00PM. I haven’t see any service to be waited for 7 hours. Very bad experience and will never come back again.
7 months ago
Tricia B
Bought my car from dealership in 2012. Done all maintenance at same dealership throughout lifetime of my ownership. From the time I bought vehicle to my continued maintenance services, I am very pleased with the attentiveness and quality customer service I have received.
9 months ago
James Pryor
Great auto service and my man Blake Ward is wonderful employee. I take mine and my wife's car for their maintenance service and always I appreciated that Blake Ward understand the problem, find the correct solution with the cheapest cost and give my car back in a short time. So I will continue to work with Blake Ward which I did till now. Thank you y'all.
2 months ago
Maryanne Lilly
Awesome customer service! I will be going back. They all had great attitudes and helped me get into a car I,loved with less than perfect credit.
11 months ago
Kolbie Wyatt
The other mechanic said it was the worst brake job he had ever seen ---
A few weeks ago I took my car to this repair shop because my brakes were squealing. I had purchased this car FROM THIS DEALER less than a year before, so I had hoped they would be willing to help me as someone who already made a purchase from them.
It took them more than 2 days to get my brakes "fixed," and they still squeaked. The entire time the workers were hostile, difficult, and irritable.
Not wanting to deal with them anymore, I took my car to a different shop with a reputable work ethic, and the mechanic said he didn't believe I just had my brakes done. He said it was slapped together and unsafe. He suggested I try to go get my money back.
I can't believe this is how they treat someone who BOUGHT A CAR FROM THEM. I'm never going to return, and I will discourage everyone I know from buying their vehicles or going to them for service.
4 months ago
Jessenia Nieves
This is the only place I go for service on my car, 2009 Toyota Corolla. And make sure to ask for Blake! He's always friendly, knowledgeable, and all-around great to work with. I highly recommend Blake for Toyota care and service.
1 month ago
Jody Boss
I went twice this toyota location for service and both the time I got disappointed first time i changed my car battery and right after a month my car battery was dead again and i towed my car there and they changed with another battery with this comment the first battery was company faulted battery. Second time i was there last week and they charged me for changing the car key remote battery and honestly it looks like they even didn't touch the key at all and car key remote still is not working can't trust them for next time.
8 months ago
Larry U
They always had good service there now Toyota
8 months ago
Jack Lenihan
Jill is great, Tacoma is silver. Easy deal
10 months ago
Rick N
Overall a good dealership. Salesmen typically pushy. Honestly they need to know when to quit. I advised that I was looking into prices and options for a Tundra. I got the information but not without the schmooze and tricks of the trade...kills me everytime where they set up a salesman and manager to do an act like they are giving you a special deal...it's all bs.
1 month ago
Sudipta Das
Excellent costumer service
4 months ago
Jason Ring
Works with customer very well to obtain vehicle desired by customer.
9 months ago
Shawnie May
According to maintenance personnel, my car needed engine cleaning and additives to improve the number of miles per gallon. They charged me $ 245 for that and the car is even worse. In fact they asked me if I wanted to do a survey about their services and they don't allow you to give it a low rating
8 months ago
Alison Pahlkotter
The waiting room is smaller than other Toyota dealerships, and feels a little run down. Service time is acceptable, and they do explain recommended service after checking the car. Overall they care about your satisfaction
7 months ago
Gace Mendoza
Great customer and auto service. I take mine and daughter's car for their maintenance service. I do enjoy the coffee and ???? while waiting for the service with comfortable and clean waiting areas. Satisfied with the service but to be honest its always expensive.
2 months ago
Peter Malik
Good service on parts
5 months ago
Bearded Welder
Very busy place ,good customer service.
2 months ago
PAT BRADLEY
Very nice sales person, good customer service.
1 month ago
Sajal khosla
Have had better more polite at other delaers
1 month ago
hardita patel
Unreasonable wait times for service center! I've been coming here for all of my regularly scheduled maintenance since I bought my SUV new from here. I've never been here for an appointment that took less than 1.5 hours and frequently it's 2+ hours even though I always have a pre-scheduled appointment. There is absolutely no reason it should take this long for a service check! I've also never been here a single time that their carwash was actually functioning...and, I've opted to wait for a handwash before and it's literally an hour plus for just a simple exterior rinse (no vacuuming). Also they forget to turn off the "maintenance due soon" light almost every time. This place is infuriating!
3 months ago
Juliet Badke
Worst experience from the parts department! I went in to get a spare tire lock key to let my spare down. After having the right size fitted for my Tundra they told me 5-7 days for the part to come in. 2 weeks later still no call. When I called them finally they didn't have my name or number in the system.Was my part even ordered?! After being puton hold thean said the part was ordered and he would call the dealer and see what was up with the shipment. Still no reply back to me! All and all do your own research and order you parts online yourself.
2 months ago
Alice Norman
Alvin is Suoer helpful and knowledgeable. Thanks, Alvin!
2 months ago
Alex Hoover
Walter would not fix my car, my transmission was not accelerating & they going to say it has something to do with my tires, how do my tires having anything to do with my transmission?! They just didn’t wanna fix my transmission because it was under warranty! I would not recommend at all!!!!!!!!!! Worse customer service of my life !!!
2 months ago
Kama Tallman
One of the worst dealers I've had my car serviced at. 2+ hours for an oil change, and all "recommended" services are extremely overpriced.
2 months ago
Bryna Griffin
They actually listened, and did what I asked. The work was detailed on the bill in a way I could read and understand it. The price was below Toyota Bastrop, so much I was willing to drive. And there are TWO Customer Lounges, one with a small child's toy room, both lounges stocked with coffee and donuts (but that dwindled as the morning went on). Very accommodating staff. My fifth star is saved for a mechanic doing outstanding work, and this trip was routine maintanence.
3 months ago
Judy Wearmouth
It's a dealership service department, so expectations weren't high. However, I was pleasantly surprised. I went in to get a software update for a recall, they said it would take 2 hours and it took about that time. They gave me every detail as it was happening and didn't Pressure me into getting the "suggested" repairs. They have two quality waiting rooms with coffee, Shipley's donuts and decent wifi. Vast improvement over Auto Nation Toyota.
2 months ago
Stephanie Allred
Ok
4 months ago
MICHELLE B
No one bother to come and help
8 months ago
Personal Charm
Angel was courteous enough to greet us and explain the process. I guess Saturdays aren't the best day visit as the staff get a little grumpy with the sheer number of customers.
2 months ago
Walter Ventura
I expected to be up sold on an issue i had, and i walked away being told what i thought was needed was overkill. Great customer service to add to it.
2 months ago
Paul Steele
Horrible, the first salesperson was new so she gets another salesman and he was so determined to sell us what he wanted NOT WHAT WE WANTED. HE GAVE ME A MIGRAINE. We got a car at Nissan!!!
7 months ago
Alexander Robinson
Nice location off the main road. Fast, curtious, efficient, caring staff. The waiting area is very comfortable.
5 months ago
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