Napleton Urbana Mitsubishi

It was really a team effort and I thank you for the time put in

Great people

My sales advisor was rude, impatient, and argumentative both times I brought my car into the dealership. The only reason I come to Napleton's is because it is the closest Mitsubishi dealership to me. I would not come back because of my experience with the female sales advisor.

Great service staff and manicanics

Bought several Mitsubishi Outlander sports here and my last one recently has issues. Our Mitsubishi is gonna be down for quite awhile,knowing this they tried looking for a rental everywhere but since it was spring break none available. They went above and beyond and got me a rental off their lot to use I cant thank them enough for everyone's hard work I truly appreciate it!

Napletons is the best around. No comparison

Had to wait on guy to tell him what was wrong with my car which resulted in me being late to work by their shuttle

I have had every service performed here for 4 years since I bought the car. I brought it in 5+ times (in addition to every oil change) for various issues related to my transmission light coming on. I was never charged anything, but they said every time there was nothing wrong with it and to bring it in if it happens again. My warranty was getting close to expiring and I knew something was wrong with it so I took it in to Mitsubishi in Peoria. Within 5 minutes of being there I was told my car had serious issues. The transmission fluid had been overfilled causing it to boil over and set off the transmission light. After further investigation this had caused irreparable damage and had been occurring for years. Peoria is now replacing the entire engine (thank goodness it's still under warranty). I cannot believe Mitsubishi in Urbana has been jerking me around for 4 years denying there is a problem. Do NOT trust them with your vehicle.

Always professional and courteous in the service department.

Professional and have excellent advise!

Has a couple different waiting areas, tv's...