Toyota of North Miami
Toyota dealer Toyota of North Miami, 16600 NW 2nd Ave, Miami, FL 33169, United States:
220 reviews
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Address: 16600 NW 2nd Ave, Miami, FL 33169, United States
Website: toyotaofnorthmiami.com
Phone number: +1 305-974-1103
GPS coordinates
Latitude: 25.9265668Longitude: -80.2053903
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reviews
Annette Huerta
While balancing my car's tires, the mechanic broke two of the tire lug studs. Service advisor Donald Salazar came to give me the 'bad news' that two out of the 20 stud logs broke, and that I would have to pay $170 to repair them. I was shocked to hear that I was responsible to pay for something their mechanic broke, but Donald said that it was not Toyota's fault because "they must have been put wrong somewhere else". I asked to speak with a manager and Donald said he spoke with the manager (Donald said manager's name was Richard) and that the manager confirmed that I was responsible to pay for what they broke. The manager never came to talk to me personally. I obviously couldn't drive away with the tire like that, so I had no choice but to pay for the repair. My issue is, after the first stud/log broke, why didn't they contact me then to tell me what happened, instead of continuing and breaking the second one! I asked the advisor for the dealership to at least split the labor cost of $160 with me. They said no, that they weren't responsible, blaming "whoever must have worked on your tires before us must have installed them wrong, so we're not responsible even when we broke them." Well, I hope your $160 and your commission was worth it... Thought that at least Toyota would have the courtesy of the manager handling a customer's concern face-to-face. I ask you: if you take your car to a shop, they break something that wasn't broken, then they tell you you're responsible to pay it, how would YOU feel!
2 months ago
Grace Wrzesinski
My husband and I bought a 2018 Toyota Corolla from here on Saturday and let me tell you!!! It was one of the best decisions i made!! Hands down! They work with you, they're not rude which I LOVE. We were very honored to work with Jefferson Gonzalez he was kind, willing to help, never rushed us, did his all to make sure we left that day with a car and not just any car but a Great car. Very generous... There's another young man there that i truly would like to thank also but don't remember his name. Over all this is definitely somewhere that i would recommend you get your next car. Go check it out for yourself....They are just AMAZING!!!!
4 months ago
Aaron Baidel
Had a fantastic experience at this dealership this weekend. I had never been to a Toyota before. The customer service was amazing. Jorge helped me and was very kind, patient and respectful. He knew a lot about the cars and was quick to bring them down for me to test drive. I would recommend coming to this dealership and asking for Jorge!
2 months ago
Blue MountainCur
My vehicle's engine was hydro-locked due to a storm about 5 months ago. I took my vehicle to Toyota and made a claim through my insurance which paid them over 7,000 dollars to overhaul my engine and put a used one in. About 3 weeks ago the check engine light came back on at this time I took the vehicle back in for service and was advised that the 2 coils were bad and their suggestion was to change all 6 because once one goes bad they all do, this were the exact words of their service rep., after quoting me over 1400.00 dollars, i decided to take my vehicle to my mechanic as they stated that these repairs had nothing to do with the engine over haul. My mechanic changed all 6 coils and the problem still persisted, come to find out Toyota never overhauled my engine, they never replaced spark even when they charged my insurance for these repairs. The issue with my vehicle was just the spark plugs which Toyota charged and stated they replaced. They are thieves and I will be going after them legally as well as contacting my insurance company.
1 month ago
Matt Bryan
Writing this review due to the high quality of service I received when working with Rafael Boschetti. He was very pleasant and tried his best to work with me and make me happy with my purchase. I bought a used Corvette at a great price and with great service. Rafael treated me with care and respect and did all he could to make sure everything was copasetic. 10 stars if it was possible!
3 months ago
Richard Fessenden
My mom recently bought a 2018 Toyota Corolla from this dealership. We had the pleasure of meeting our Sales Consultant Adler Andre. He was very Knowledgeable about the information he was giving us, and explained everything thoroughly. We told him exactly what we were looking for and he gave us exactly what we wanted. He was patient, courteous and kind. We left the lot as satisfied customers. We will definitely return in the near future to this dealership. Great customer service is always a plus!!! Thank you so much Adler Andre we appreciated all of your help.
3 months ago
Katie Day
When you have two bad experiences at the same location you know this place is a hoax. No matter how huge their showroom, they rip people off with false advertising. They charge you $1000 dealer fees in addition to "T&M package" of $1000 and some kind of "electronic fee" which apparently is non-negotiable. There is no real breakdown of any charges they add to your vehicle and talk down to you when you point it out. If you are a single woman looking to buy a car, salesman and managers are condescending and will not take you seriously. You can have an excellent credit score but still be given horrible financing options. All these people writing better reviews are either foolish or have not known better. This place should get a serious inquiry for how fraudulent they are.
One star cos that's the only way I can make this public. Also watch out how many harassing phone calls you will receive after your visit. Maybe get done women employees who are not just receptionist and for display.
2 months ago
FUV NIICVPI
Had the pleasure today of working with Steve Maldonado, he was extremely helpful and made me feel like family. You rarely find good service nowadays anywhere you go, but that is not the case here especially when dealing with this outstanding gentleman. I will definitely be coming back, and highly recommend anyone to go there too.
4 months ago
Kristina Andberg
Made a cash offer on a used vehicle. Salesman’s stated that they make most of there money on financing (aka ripping people off) so they would “probably have to charge me an extra thousand on the price of the car”. Very unprofessional please stay clear of these shady tactics.
2 months ago
Richard Harris
I visited this dealer today, I am enormously grateful and pleased for the time I invested here. Mr Eduardo and his team Michael and finance Mr. Jhon have done a totally clear business without wasting my time. I congratulate them, so they managed and decisions are made. good job
3 months ago
Alba Diaz
Jean,I honestly can say that he is the best person that works at the service center. He is very professional,attentive and always helpful,he always have a smile on his face. He keeps you updated about the status of your car and to be honest because of his professionalism why I keep returning to get my car service here. Jean I want to say thank you and please know that you are greatly appreciated.❤❤
4 months ago
Sean Kelly
hey there, just wanted to leave a review about my experience at this location which was very positive, we were received by Mr. Erick who was a very polite, friendly and knowledgeable person, we got there against the odds
but he went ahead and helped us out with all what he could do although we got a little surprise at the end, everything was positive. thank you Erick for your big help. I'm looking forward to meet you in my next purchase
2 months ago
Amanda Solo
This is the best car buying experience I've had so far. I was helped by the sales manager Eric who was very attentive and helpful with the process. He was willing to compete with other dealerships and find the best deal for me all while over the phone. When we finally decided on a price he had the car detailed and the paperwork ready to be signed right when I walked in to help make the purchase quick and easy. If you're going to buy from any dealership I highly recommend Toyota of North Miami.
5 months ago
Sawsan Jaber
If I could give 0 stars I would. Terrible dealership. We Went to see a RAV4 car that they posted online for 17,500$. When we went there they were asking for 21,000 with high dealership fees. When We tried to show them the picture of their online post the manager of the dealership Mr. Nick told me to look into a Corolla. They acted as if they Wouldn’t even want to give us any service. As if our presence there were bothering them.
The best part: they charge more if you want to pay cash than credit. I died of laughter. Never heard that in my entire life.
I suggest you look at other Toyota dealerships before stepping foot here.
We are never going back again!!!!!
3 months ago
Jackie Morgan
This was my first time at this dealer and I bought my Corolla yesterday, Javier Rojas was extremely professional, kind and patient, best sales representative ever, thank you so much for everything! Exceptional service.. the warranty on all of their cars and unlimited car washes is really worth it!
4 months ago
Erika Hampton
We stopped here last weekend to look around for a Tundra. We were greeted by Rafael Boschetti and he worked with us to find the truck we were looking for. We didn't leave that day with it because we wanted to hold off for a few reasons and make sure we had all of our ducks in a row. Rafael was extremely professional throughout the entire process, he followed up with us all week, when we had questions we called him and he took the time to answer them for us. A week later we were back for the right truck and closed on the deal. Rafael was amazing the entire time and so was the rest of the team there at Toyota of North Miami. I would absolutely highly recommend coming here! We will certainly be back for my car when it's time to upgrade!
3 months ago
Marc Haines
I was truly blessed to get my new 2021Toyota Rav 4 Le, with the help of two wonderful people Yessica and Anthony made it a truly amazing experience from start to finish. Thanks so much! I am enjoying my new ride.
2 months ago
Budd E
Never left a negative review before but this time time is worth it because people should avoid this kind of stores. Definitely not recommend this place for future customers. Zero customer care.
3 months ago
Jessie Hall
Thank you Juan David Hernandez for your amazing service! Super nice and understanding. I totally recommend him to help you out with any problems you’re having! He resolved all my problems in no time!
3 months ago
Matei Psatta
only come for service at this dealership. My service advisor Prestige always makes sure everything is okay. Would not go anywhere else
3 months ago
Tom Gray
Last Sunday I had a great and successful visit to you store.
My original sales representative Renato was not in the store but I should give him a credit because he was nice over the phone and attentive.
Armando was the one who actually helped me. He is smart and I think he did his best. We ware in a hurry so he helped us to speed up the process. Also, thank you, Armando for delivering the car. I really appreciate the effort.
You all guys are fun to work with. That was my first experience getting the car and the fact that I chose your store was not a mistake. That is definitely not my last visit.
7 months ago
Torix A
I had a bad experience during my last service visit. Oil was left all over my engine after a oil change and my radiator and a electrical connector was damaged by the mechanic. They had to replace both and even after that they still left my engine area with coolant everywhere and a hose disconnected and had to take it back and clean it and attach the clamp. The service manager made a effort to right the original wrong but the service technicians are sloppy and there does not appear to be anyone checking on them. This completely undermined the recovery effort. This will probably be my last time using this dealership for service
2 months ago
Jay Silverman
I took my car to Toyota of North Miami and dealt with Donald. He was great. Extremely knowledgeable and very thorough in explaining what was wrong with my car. I appreciated his honesty and patience. Will definitely go back!
6 months ago
Abby Adamu
I have bought or leased quite a few cars in my life. This was one of the best car buying experiences that I can remember. My salesperson, Henry Espinosa, guided us through the entire process with curtesy and respect. Our finance manager, Potfy Cordero, was also very helpful, informative and had a great sense of humor. The facility is beautiful and comfortable. I feel we got a very fair deal in a very pleasant manner. I highly recommend this dealership
1 month ago
Poopie Unicorn
When it comes to purchasing a used vehicle there’s no better assistance than Richard Blanco .... outstanding customer service!!!
1 month ago
Liu Tim
Great experience, great customer service, so many other reasons is why Mr. Garcia is my go to guy @ Toyota of North Miami.
2 months ago
Dale Morrison
If you want to enjoy the worst customer service ever please call or deal with this place! Mark Anthony don't even is a real member of staff for responds in google reviews !The good reviews they have now have been negociated with customers after sales that is how they work! Stay away from this sharks
3 months ago
lalo
Absolutely horrible. My boyfriend has been waiting for a tag for almost three months. We live 45 mins away, they said it was ready to be picked up, we get here and they can’t find it? Ridiculous how they treat their customers. Once they get a sale they could care less about anything else, sad. Train your people correctly.
1 month ago
Andreea Oprea
Today the service was great Sonel Augustin he takes care of me thanks my friend i love my new Highlander 2021????????????????????
2 months ago
Jonni Anderson
Horrible experience took my toyota tacoma for service waited almost 3 hours Truck was park out back was ready no one call or told me I would never go back This was the 2nd time thus happen Do your self a favor Dont deal with toyota of North miami
1 month ago
Mica Kells
Possibly the best Toyota I’ve been to. My Corolla usually takes hours to be ready when I take it in, but David Trinidad in the service department is always super helpful. I would highly recommend him as your advisor! Very happy with the service here.
7 months ago
Carlie Sullivan
Service advisor Frank Garcia is very good snd professional
Helping with my service and repair needs
2 months ago
Christian Montalvo
READ CAREFULLY WHAT THEY CHARGE IN THE INVOICE. They will add so much in warranty plans, maintenance fees, high cost dealer fees and rip you off. Director will have you wait to not talk to you.
3 months ago
Dmytro Nizhnichenko
This was such an efficient visit. Thank you prestige for resolving my problems accordingly
2 months ago
Cartrell Jenkins
I am very pleased with the services I had first from Javier Rojas at the showroom who is very kind and very professional as well as the friendly personnel there. Second I appreciate the service and the professionalism of Matias who is very dedicated to his work with the customers. I Really recommend this Dealer and Javier as a salesperson.
5 months ago
Abhishek Gupta
The worst service that I had ever. They sale me a car just with one car key. I asked for customer service to get another key of my car and they never did nothing. I called fee time and talked with supervisor Espinoza who put on hold for more the 50 minutes. I won't never go back. Better service at West Kendall Toyota.
3 months ago
lale lu
Prestige was such an amazing service advisor. I will be doing my service with you guys again.
2 months ago
Jarret Swales
We went from Orlando to Miami to buy our car with Javier Rojas! That’s how much well attended we were. He closed our deal through phone and did above and beyond to get our price! He even gave us gifts for the car!if you want a car, ask for Javier Rojas! He is the best!!!!
5 months ago
Jarel Rudd
Juan David thank you for your time man! Always the best help around.
2 months ago
Tara Mason
It’s always easy to complain when something goes wrong but it’s also important to comment when you have a positive experience. Service Advisor David Trinidad was thorough and very knowledgeable. My experience at Toyota of North Miami was exceptional. By far the best customer service.
7 months ago
Suzette
I have been to the dealership several times. I got my car from Anthony D. It was a great experience. He was really kind, professional, and efficient. Then on November 22, 2020 Sonel Augustin helped me he was really knowledgeable, which made visit was so smooth. He liked his job and did it well. Then on Dec 8,2020 I came in contact with Juan Hernandez my experience was not was I was used too in the past, at first it was going good. I got a nice deal, then after that, it went down the drain. He was not a great at communicating with me. I was told the process would take an hour. I repeatedly tried to get answers. Nothing! My car got there at 10:52 a.m. I didn’t get out until 5:30 p.m. Why if the policy is first come, first served! That was not my case at all. He would not tell me the status of how long my car would take. Like my time didn’t mean anything. He was bringing other people to cash out and leave, just not me. Why? Why? Was I being punished? After hearing how frustrating this experience had been. The young man who get the cars asked my name and walked in to find out something for me. The was wonderful. That’s all I wanted to know. While he was inside Juan shows up with someone else and says oh yeah your car is ready, in a matter of fact way! Really! I told him you could’ve communicated better, you don’t know my life what I needed to do. I hope that he gets better.
11 months ago
David Streeton
Stopped in for service with out an appointment and they were able to help me immediately. Very friendly staff, Stephanie and Matias assisted me and were extremely helpful!
4 months ago
Maureen Beauregard
Ledon at the service center is a pleasure to work with every time. My Prius is very well cared for and inspected each time. Making an appointment is simple and he always works around my busy schedule. I highly recommend Ledon for his honesty and professionalism.
3 months ago
kerisa lord
Wanted to get a car by New Years and Luis Bonilla and got it done. He gave me a great deal, if you are in the market for a car, great experience and best customer service this is the place to go. Would give more stars if I can. Will definitely go back to change my other car in the future.
9 months ago
rebecca king
Worst toyota ever. 1 year later I'm stuck on a bad deal with a false promise from the seller and the "for life" washing program stopped recognizing my finger print. Look around first, don't let them be your first choice because you will be ripped off.
5 months ago
Kim Armstrong
Thanks to prestige I was able to get my service done quickly and his advice was so helpful. I will be coming again soon !
2 months ago
Sebastian Stapler
Prestige is the best advisor I have dealt with. He is very professional and efficient. I recommend customers to him 100%
5 months ago
Ashley Phillips
The worst ever malfunctioning cash wash. Secondly call the dealership 3 consecutive time to peak with Sean Mcguire. 1st time pressed option 0 rang long time then operator transfered me only after many rings to get disconnected. 2nd time pressed option 2 for new car sales and again long time ringing finally lady picks up says I have used cars and she will transfer me to other building. Someone picks up I keep saying hello and no one answers. I still hear voices then the call gets disconnected. 3rd time I call and again I press option to. Long rings and wait time. Finally a guy picks up. I vent to him about the experience and 3rd attempt. He says let me transfer you. Long rings again. I am calling because I am expecting reimbursement of gap insurance since I got better financing at Navy Federal. I would never buy another car from them they just lost a sale of a Tacoma.
2 months ago
Mark brilling
Thank you so much for everything prestige! I was able to figure out what was wrong with my car finally when no one else could figure it out. I’m so thankful
5 months ago
Josh Adams
Amazing service!
My husband and I were looking for a new car.
We decided to go to the Toyota of North Miami.
Luis Bonilla helps us perfectly. He was very confident about the car and after give us a amazing car price, he made us buy the RAV 4 premium 2021.
Thanks Luis to make our 2020 be better then was!
6 months ago
