Herb Chambers Honda in Boston
Honda dealer Herb Chambers Honda in Boston, 720 Morrissey Blvd, Boston, MA 02122, United States:
220 reviews
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Address: 720 Morrissey Blvd, Boston, MA 02122, United States
Website: herbchambershondainboston.com
Phone number: +1 617-731-0100
GPS coordinates
Latitude: 42.2973890Longitude: -71.0482140
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reviews
Jay Sweeney
I appreciate the No pressure atmosphere in Herb Chambers Honda. The entire staff was professional, polite, and got me into the vehicle I selected. I got a very good trade in value for my car and the vehicle I purchased was also discounted. I also appreciate the entire staff practicing safe protocol to protect themselves and customers from spreading the covid virus. Brian my sales professional was knowledgeable and allowed me to test drive the vehicles that interested me. Since I stayed through lunch he personally bought my lunch…. All and all, I am 100% happy with my experience at Herb Chambers Honda.
1 month ago
saya abdullahi
This was my first time at this location and I’m so grateful for the excellent service I received. Everyone was extremely knowledgeable about the services and provided me with the right information to make the best decision for me. Thank you in particular to DJ and to the great gentleman at the valet who greeted me. I will definitely keep coming back to this location.
1 month ago
veka alx
I had a GREAT experience recently with Chris and Mary!! It was probably the most seamless car buying process I’ve ever had!! The dealership even handled all the annoying stuff like registering the car with my insurance company and getting an inspection sticker! I picked up my new car, all registered and insured, freshly cleaned and detailed, and was ready to go! Thank you so much to the entire team at Herb Chambers Honda in Boston!
1 month ago
Chad Jones
This place is unethical all the way around. They listed a used vehicle with photos representing a Honda Pilot that was not damaged. I asked the sales consultant several times if the car had been in an accident and I was told no. I visited the dealership to look at the Honda Pilot and was headed for a test drive when the salesperson told me the car was just hit. Do yourself a favor and shop at another Honda dealership where you will be treated with respect.
7 months ago
John Laroche
I went in to purchase my new car and I got the best customer service experience ever! I was created by my sales agent Giselle Gomez at the entrance and escorted into the dealership with top notch 100% service. The finance manager Dwayne was able to make my dream come true by making sure I was eligible to get the car I wanted. He explained the process and helped me with everything and and even checked in after I picked up the car to make sure I was happy! I truly appreciate the Honda team they are by far the best in the game!! Go get your Honda! ☺️
1 month ago
Jason Garcia
I tried to get an oil change and made an appointment on line. They said it would be 2.5 hours even with an appointment? The parking lot is HORRIBLE with no where to park and cars EVERYWHERE. I’ll go to my regular Honda dealership (Commonwealth Motors) where customer service is top notch and they actually have a reasonable parking lot. Apparently the trip is well worth it, at least in my opinion. Not impressed with this place at all. First and last time coming here.
1 month ago
Marj Walker
So the truth is that I had some surprise expenses during my visit to this dealer. Which... fine, the car is 8 years old. But from the minute I walked in the door to picking up my car, DJ provided exceptional customer service. He was transparent, communicative, and made me laugh. He answered all of my questions and made me feel comfortable. Kudos to DJ on exceptional customer service and for having a sense of humor even though I’m sure he gets yelled at entirely too much. You made my experience here a pleasure.
3 months ago
Stephani Jackson
Horrible experience, we leased a Honda Civic at the end of the 3 years agreement decided to buy it. The car is in brand new condition with only 2800 miles on it. We went two weeks ago there, agreed on the final price paid it off and did sign all the paperwork. We were told to come this past weekend again to leave the car for the plates and sign the contract. We did go early morning signed the “Purchase Contract” act and left with a rental. Later on received a call from DJ service manager telling us that we had to pay additional 1200$ because car needs service and exactly for three items: 1.change cabin air filter, 2. Change windshield wipers, 3. Clean the brake rotors for the front wheels.
Told him absolutely not, we did agree and sign the contract on the final price and everything should be included. DJ Threatened us to take the car back, if we do not pay. Once we refused he lowered the price to 827$. Explains to him two things this is a brand new car with only 2800 miles on it and he was trying to rip us off, and they are going to give the car back to us because the contract was signed and they took the money already. Had to go back there the same day, speak to another manager and take the car.
2 months ago
Antonio Nogueira
It was a bumpy ride finding the right car but... team work makes the dream work!!
Thanks to my sales guy George Chandler, General Manager Tom Pasquarella and Danny, I walked out (or better yet.. drove off) with the perfect car. They went above and beyond to make me feel confident in what I was purchasing. Even though this is a Honda dealership I purchased a Toyota Corolla and it was in pristine conditions. George did all my paperwork fast and he was reliable whenever I needed to reach him. Danny and Tom didn’t stop their search until I had the car I wanted.
Will definitely be sending friends and family to this dealership and I sincerely recommend it to anyone that is looking for a good car with honest sales personnel. THANK YOU GEORGE!! THANK YOU TOM!! THANK YOU DANNY!!???? ???? ????
3 months ago
Cathy Murphy
They are the best! It was really quick and best rate. They respect everyone’s time, great explanations and strait to the point. Best thing I like was no sales pitch and quality delivery. I will buy again and recommend my friends without hesitation.
2 months ago
Joel Broyles
I was at Honda Herb Chambers in Quincy recently. Sean Dasilva was fantastic! He came up with the exact plan needed to solve the problem and completed it in a timely fashion. He was sharp, friendly and made me feel confident that the job would be done!
1 month ago
Brian Souter
Wonderful experience! My service person, Robert was so kind and friendly. The job was done quickly and within time frame given. Herb Chambers is a bit out of my way but I will now return for all service needs.
2 months ago
luba stoochnoff
I've had my Honda serviced at Herb Chambers for the past four years and have worked with Sean DeSilva on numerous occasions. He always displays the utmost professionalism, attention to detail, and advocacy on behalf of his clients. Patiently explains ongoing problems with the vehicle and ensures all my questions are answered. Clear and concise communication, he is a trustworthy service associate. Will continue to bring my Civic back.
2 months ago
Porter Washington
Overall a clear, quick, and informative visit. Left the lot satisfied with explanations, costs, and quality of work. A drop from 5 stars because of an unusually long wait time outside, and am quite sure I was forgotten as I had to ask for help again.
2 months ago
Dan Berenson
Couldn’t be happier with my experience. Mary Lopez made me a great deal on the exact car I wanted and was super easy to deal with not at all stressful like it was with other dealerships. Highly recommend
3 months ago
LIUXIN YAO
Great service and communication. Valet at entrance is very helpful. I left the vehicle and was promptly called when service was completed about 90 minutes later. No issues with car since.
2 months ago
Kevin Cosby
Excellent service from start to finish! I enjoyed working with Travis Earle he made the car buying experience as painless as possible. I would definitely recommend him to my friends and family.
3 months ago
Grace LeClair
Scheduled an appointment for an oil change. Been waiting for an hour and a half now. Guy just said probably another half hour. Don’t know why they bother scheduling appointments at all. Wish I could say this is my first bad experience with them but it’s not. When I leased my car they lost the keys and then didn’t put the right stickers on my car so I got a ticket. Do everything you can to avoid this place.
1 month ago
Birgit Phillips
After going to another Honda dealership, and being mislead, I went to Herb Chambers. My experience was very relaxed, smooth and they were extremely helpful and easy to deal with. I would definitely recommend them and purchase from them in the future.
2 months ago
Jessica Berger
Excellent service, per usual. Despite being a very busy place, they have well defined, easy to follow processes that make you feel like you and your service request are in control at all times. Services was done flawlessly and the communication - before, during, & after - was flawless. It's never fun to have to get service done but the Herb Chambers Service team consistently does everything they can to make it as painless as possible.
6 months ago
Vashminee Seepersaud
My whole experience at herb chambers was just great all around the George chandler listen and met all of my needs. I Would definitely go back and recommend all my friends and Family to do the same.
2 months ago
Nick Sparr
Another mechanic told me the grinding noise my HRV was making was a transmission problem and I needed to take it to the dealer to get the transmission replaced. So, I brought the car back to Herb Chambers where I bought it. I certainly won’t be taking it anywhere else again. Sean was puzzled to hear that someone thought there was something wrong with my car’s transmission when there was no error code, so he gave the car to Rick to inspect. Rick quickly found rocks from the gravel in my alley had gotten wedged between the transmission and the frame and fixing the noise was as simple as getting a screwdriver and pushing the rocks out. How a shop that promised a “full visual inspection” missed ROCKS in a transmission they swore needed replacing is beyond me. Since I was there anyway, Sean arranged to do 30,000 mile service I was due for. He went over every detail with me and didn’t charge for an oil change, as I had just done one recently, or removing the rocks. I really appreciate the personalized service and the attention to detail. I truly notice a difference in the car - it runs like new. I absolutely won’t be taking my car anywhere else.
4 months ago
Tonya Bogan
Victor did a wonderful job making me feel safe and comfortable, finding me a quiet place to sit while I waited for my car to be serviced. Service and wait time was exactly as I expected. Happy to have myself and my car taken care of so thoroughly.
4 months ago
Stella Woroniuk
Tom the GM is a class act. I bought my Honda Insight from here and anything I needed help with, he was extremely attentive. The whole dealership cares. You no longer feel like you’re dealing with the “car sales people of the world” when you’re going to this dealership. Pricing was great as well for the vehicle. Anyone who writes a bad reviews here clearly has not been to this dealership. Perhaps it’s competitors? I fully endorse this dealership and will be sending all my friends and family to purchase here when they are ready. Thank you Tom and the rest of the crew for a wonderful experience!
5 months ago
Chaka Walden
Excellent service advisor, was able to fix everything and provide quality service. Wait time was a bit more as it was a Saturday but that was expected. Car wash coupon was much appreciated as well.
2 months ago
Gregory Tiner
I was assisted by Travis who asked me what I was looking for and explained the options available and was able to accommodate me. He continuously communicated with me providing updates until I drove off the lot with a new SUV.
2 months ago
Jared Weisly
Great experience with the service department, they got me in right away to replace my tire and replaced it for an affordable price and quickly. Very good customer service!
2 months ago
Vaughan Goodloe
First time getting serviced at this dealership and I was very impressed. Sean provided excellent customer service and was very thorough with what needed to be done on my car. I appreciated the extra time he spent giving me the breakdowns. Quick service and getting a complimentary free car wash at Neponset circle was a plus.
4 months ago
Nuur Widiastono
I appreciate the exceptional service provided by Sean DeSilva. First time at the Honda site but definitely not the last! ????????
2 months ago
Chad Laing
Dahl provided me with excellent customer service! My car was handled with care, and my service was completed in a timely manner
2 months ago
Jennifer Monsarrat
Keith and Paul did an excellent job getting me into a nice Honda Accord at Herb Chambers of Boston . They displayed outstanding customer service and professionalism. Down to saving me money on my car insurance by 100 dolllars. I'm extremely happy and satisfied and had such a pleasant experience I will be highly recommending my friends. Thanks Herb Chambers Boston you guys were great ????
5 months ago
jiahao
I got the price I wanted on a 2021 Honda Odyssey but it was absolutely not worth the headaches that followed. I purchased a car on Wednesday after phone tag with sales. Signed papers Wednesday and then was told the car wasn’t ready and because they had to go get it from another dealer, it wasn’t in the inventory yet. My husband came back the next day to complete the sale. When he arrived, they realized the VIN didn’t match the van shown so they needed to go get the right van and sent my husband home in a dealer car. It was delivered to our home that night. First thing the next morning, the display screen was cutting out and pixelated. I called that afternoon and was told the soonest my NEW van could be fixed was Monday. When my husband called the GM, they squeezed him in the next day. The problem was not resolved and was told to return Monday. Herb Chambers did pay for Ubers during the interim. Because the dealer made time promises that they couldn’t keep, mistakes were made. The display screen was corrected. Tom the general manager and Sean the technician made it very clear that they were working fast and “jumping through hoops” for us. However, it doesn’t change the fact that many mistakes were make in our car buying process. I truly never want to step foot in Herb Chambers Honda Boston again - not even for a simple oil change. I’m disgusted by the entire process.
2 months ago
John Leforge
My husband and I had a great experience at Herb Chambers Honda in Boston. This was our first time buying from a dealership and Micheal Bermudez took excellent care of us. He answered our millions of questions and was patient with our indecisiveness! So happy we chose Herb Chambers Honda!
4 months ago
Rob M
Very quick and easy. Was able to tell George what I was looking for and what my price range was and he was quickly able to help me find the perfect fit.
2 months ago
Albert Fierro
David Tolbert and his team were amazing. I couldn’t be happier and highly recommend them if your looking for a car.
2 months ago
Ian Covington
Terrible experience. Called to confirm a car was still for sale. Drove 45 minutes to see the car. Arrived within 2 hours of my call. Received a call from them when I was minutes away confirming that I was coming in. Yet, when I arrived the car was no longer available. Classic bate and switch. The manager told me he had great news which was that he had a new car costing $11,000 more than the one I had come in to see to show me. No thanks!. What a waste of my time. The facility is old, dingy and I wouldn't trust anyone in there. Don't shop here.
4 months ago
Jada Askew
Last month, I had some pretty bad luck with my car and ended up having to purchase a new car. I went to Herb Chambers in Boston and HIGHLY recommend it to anyone who is looking. Brian McCaffrey was the sales consultant I met with and was absolutely amazing. He listened to what I was looking for, explained all the details/steps clearly and went above and beyond to help the process move quickly. Chris Purcell, the pre-owned manager, had overheard my car situation and suggested a car they had just received at the dealership (the one I ended up purchasing). It was exactly what I was looking for and I am forever grateful to them for making the experience so enjoyable and stress free. Everyone I met was so friendly and they truly value all of their customers (and their time). Thank you again!
3 months ago
Chris Bass
Contacting these people regarding bad service is pointless. The GM leaves automated responses and did not look into my wife’s concern. All her belongings were stolen while waiting for service!!! They’ll call you to trade your car, I guess when you don’t they’ll steal your stuff!!
Gm response: I am very unhappy to hear of your negative experience. Our team strives for excellence in customer service each and every time. I apologize. I would love to speak further about this matter so I can try to better understand what happened and make it right. I look forward to hearing from you. And thank you again for bringing this to my attention.
6 months ago
sufian haj
My husband and I went in to Herb Chambers Honda dealership on a rainy Presidents Day. We both were not looking forward to the 'car hunt'. We did not intend to purchase a car that day but we knew we needed to start looking. All our expectations about car buying went out the window when we met Brian McCaffrey. Brian and the team at Herb Chambers Honda were amazing and made this process stress and worry free and dare I say even enjoyable. It was the first time either of can remember feeling this way when purchasing a car. We walked out of there new car owners.
We love our new purchase and look forward to a continued relationship with Herb Chambers!! Thank you Brain!
3 months ago
Tran Vo
We visited Herb Chambers Honda to look at a used 2017 Ford F150 and met with Brian McCaffrey. If you are a person who hates the stereotypical shmoozing while you look at used cars, then look no further... Brian is AMAZING! He stood & chatted with me (not the truck buyer) out in the rain until all questions were answered, was friendly, personable & just a pleasure to chat with. Although we plan to check out other trucks elsewhere, Brian made sure we had everything we needed to make appropriate comparisons at other dealerships. Should the price change on the truck Brian, you're the first person we'll call!
3 months ago
Josh Hampton
Had a great experience with Sean DeSilva. What a kind and courteous guy.
2 months ago
Jeremiah Watson
Excellent buying experience. Very easy to work with Nermi. He was extremely knowledgeable of the product and did not pressure me into buying. I appreciate management negotiating a fair price. Highly recommended this dealer and salesman.
7 months ago
g p
Victor helped me, I don’t know much about cars, he pointed me in the right direction. Very helpful!
1 month ago
Emma Hales
I recently went to herb chambers to inquire bout a car and the staff were very awesome .I would recommend this car dealer to everyone . Paul was very nice to me and knew what he was talking bout. He showed me everything I needed to know bout my car and made me feel happy that I've purchased it thanks alot paul .......????April
3 months ago
Kendria Ray
I sometimes go to this dealership to service my Honda for the sake of convenience, and more often than not it's a frustrating experience. The team members give me little to no information on the services they propose for my older vehicle and they don't explain things well. I feel taken advantage of. There are dealerships I trust but this is not one of them.
6 months ago
Alisia Sanford
Wanted to look at leasing options. Could not stay because of the cursing in the store by the employees. 3 of them were sitting at the customer lounge having a ball!! Talking Unprofessional. My daughter 6 years old was with me, could not have her there.
No social distancing nor face masks.
5 months ago
Aakash Upadhaya
This is my second vehicle thru them & I’ve left there happy and beyond satisfied with the service I received. Mike and Paul are my go-to’s and I’m really happy with everything they’ve done for me thus far.
2 months ago
Sarah Griffin
Great experience getting maintenance on my Honda lease. Robert Hall was incredibly kind, helpful, and was great to work with!
2 months ago
Michael Caban
I had very bad experience on this dealer. We went to this place for Honda CR-V. The person who manages the price quote, has very rough behavior. As a customer, I have the right to ask lower price. He said, ''buy the car. To be nice to you guys, I may pay $500 from my pocket''. They were not willing to sell the car to us. The conversation session was rough and tough. If I could, then I should give negative review. This place is not recommendable to anyone, who are investigating their own money and time. Nothing positive to about this place
6 months ago
Jessie Benjamin
I have been car shopping at different dealerships this past year and this has been the most negative experience I have ever had. I went in to test drive a civic and after I did I wanted to find out the exact monthly payment I would have to make before I purchased the car. The dealer gave me a rough estimate, but I needed to know the exact amount before committing to the purchase. I also explained that I needed to get the down payment as well before proceeding. These two things should have made them aware I was NOT buying the car that day, but was just trying to gather some information. Instead they made me wait around and finally took me into a room with a worker who was trying to get my title information on my current car. I stopped him and said, "What?! I'm not buying the car today, I just wanted to get some info on it and then I'll be back in a few days to purchase the car." He was irritated and took me into a room with the manager and the dealer. They were upset and tried to convince me to purchase the car at that exact moment, saying it wouldn't be available the next day. I said that I honestly didn't have the money and that I was just trying to get an exact amount on the monthly payment. The sales manager was mad and exited the room abruptly. He acted like I wasted his time. I never did get the exact amount for my monthly payment. I was honestly going to get the info I needed so I could get the money and come back the next day to buy the car. They lost out on a sale because of their assuming and poor behavior. I
5 months ago
