Argos Loughborough The Rushes
Department store Argos Loughborough The Rushes, Unit 5 The Rushes, Loughborough LE11 5BG, United Kingdom:
55 reviews
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Address: Unit 5 The Rushes, Loughborough LE11 5BG, United Kingdom
Website: argos.co.uk
Phone number: +44 345 656 4210
GPS coordinates
Latitude: 52.7739360Longitude: -1.2064895
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reviews
Larry Diamond
Awful, item bought for Xmas. Told couldn't return as only open for collection until lockdown lifted. Waited patiently for 3 months to get money back and now they refuse to accept return as we had opened the box. Do not recommend buying from Argos. Staff very rude. Subsequently rang customer services, they said return decisions are up to reach store. It seems I could drive around different stores until I get one too accept return.
They also suggested that I could have traveled during lockdown to a Sainsbury's with Argos where they were accepting returns, not sure that would have been allowed.
2 months ago
Arnaldo Maldonado
Really helpful staff, picked up a neff gun and they helped me look for the correct darts to fit it. They were clearly a bit short staffed but that did not lower the customer service at all.
7 months ago
Jeff Smith
Fantastic customer service. Staff really go out their way to help. Amber arranged for my product to be exchanged. However this wasn’t in stock so their manager Wayne collected it for me from his store near his home. Really great service thank you I have one happy daughter. Keep up the great work
5 months ago
Josie Moody
Very happy with the customer care. I was returning a faulty product, Zoe made this very easy to do and was very helpful, thank you
1 month ago
Joe Roberts
Terrible customer service. They haven't got a clue and they don't like refunding as if it's their money. The so called manager Wayne is very bias instead of checking the CCTV he believes anything and everything his staff say without a proper investigation difinatejy no management skills let alone experience get rid I've always been a fan of Argos not no more. Very inexperienced and unprofessional. Avoid at all costs. Very rude staff period.
5 months ago
Karson Hewett
I have always been a big fan of Argos but shops are only as good as their staff.
Most are really nice but the sales assistant Wayne at the Loughborough store was really unhelpful so best avoided if you have a problem with an item under warranty.
The Manager there is excellent and I would have given the manager 5 stars! So if you have a faulty item with proof of warranty and are unlucky enough to encounter Wayne at the desk, maybe ask to speak to the manager.
3 months ago
ankur bhardwaj
Ordered an item Friday went to collect Saturday, was told was not there, went today told was not there till they went into the back.
This was not a great experience.
6 months ago
Laurie Smith
Really bad service I have received online phone support I wanted to take the extended warranty out of my item I have purchased they told me they couldn't do it I would have phone and I couldn't go into the store either to do it that is disgusting Argos if you think any different contact me back it would be much appreciated
7 months ago
Starion Black
Very poor customer service this morning! We paid for 2 years cover on son's headset only to be refused what we had paid for. We showed them proof of purchase in black and white on the Argos card statement and on the app they wouldn't budge because we didn't have an actual receipt! It was there in black and white!!! Spoke to two, the second we believe a manager! Not helpful at all! After 30 minutes they honoured it. A very stressful experience and not necessary!!! Very poor show Argos
5 months ago
Heidi Ferring
2 stars because Argos is a great place for cheap quality items.
But this store brings down what should be 5 stars due to the horrendous customer service received yesterday. My wife went to collect 2 bed frames and due to the parking situation had to park in Tesco. I wouldnt mind so much if the staff had actually tried to help her in any way at all get the 25kg boxes to her car. Previously I have been told to park in the loading bay so I can easily get things a shorter distance to my car but the attendants yesterday were completely unhelpful. Terrible service letting someone struggle with massive boxes down the escalator with not even an attempt to problem solve.
I will be avoiding getting things at this store in the future unless they can assure to be more helpful with bulky items in future.
2 months ago
jonathan martinez
Found an empty case on one of the games I ve ordered for Xmas. On the live chat I ve been told to go in store and tell the situation as I should get another one....it felt like something if I can convince them it is for real I might get another one without paying again, well for sure the disappointment for my kids was real and I am not going to try and convince someone in store or ask for any pitty I just thought I can solve the situation on the online chat but it wasn t the case.
2 months ago
Katie Anderson
Really helpful staff, helped with an enquiry and were great.
2 months ago
Mac Moraniec
Good service rude staff! Nothing else to say
1 month ago
Priyansee Rahangdale
It's an ok Argos store. All the usual choice from the catalogue. Some items are at a good price. When I went in I found the staff were ok but not that knowledgeable if you had any questions about items in the catalogue. I found the waiting time to collect your item was long.
2 months ago
k harley
I wish I could leave 0 stars but nope. Some staff are really mean and rude!
3 months ago
Kapinka Kennels
Helpful staff. Prices fine. Good service
1 month ago
Cindy Martin
Ordered a washing machine online, then found a sock stuck in the waste pipe of the old one, so went online to cancel, like it says you can, but you just waste a lot of time searching for a way to do that (Maybe they think you'll give up).
Had to go on live chat to cancel in the end, what a faff.
3 months ago
Parkas Kur
Been to the Loughborough store today and I was shocked by the disgusting customer service and this wasn't by the customer assistants it was by the manager!! she spoke to her staff with no respect either.. I will never buy anything from Argos again and I am appalled by the service I received!!!
8 months ago
Laurie Whitelock
Been to Argos this afternoon to get a new phone.The staff who attended me was very helpful.
Very patient to all the questions I asked about the phone.It is much appreciated to you CHRISTIAN..Loughborough branch..Thank you very much..Well done..Mrs.A.Smith(costumer).
7 months ago
Roger Beachy
I had insurance on a £70 ring I brought at Christmas. One of the stones has fallen out so I am took the ring back and the first thing she states is you didn't buy it here. I wouldnt have brought it back if I hadn't. As I couldn't find the paperwork and it isn't for sale anymore they refused to do anything about it. What's the point of having insurance if they're not going to honour it
10 months ago
Ashley Armour
Having an argos in your town is always handy. Sometimes the service here can be a little slow however the staff are friendly and helpful. The main pain is parking for collection, especially for large items.
5 months ago
Fred Kurzweil
Parking good staff nice and polite shop clean and uncluttered.
5 months ago
Matthias Meister
Well laid out but wait times can be higher than other stores I've visites
5 months ago
Margaret VanLandingham
Typical Argos. Nothing to complain about really. Parking is reasonable.
7 months ago
mikale townsend
Reserved a Tefal rice cooker from website and collected it from this store. It got an extra manual from Morphy Richards and power cable was missing.
So we went back to store for exchange and lady at customer service (her title was "manager") jumped up, shouted at us as soon as we pointed out the issue of manual, and tried to convince us that they put a Morphy Richards instruction into package for every rice cooker they sell.
It definitely makes sense that Argos put manual for Morphy Richards into a Tefal rice cooker as extra help for customer.
9 months ago
David Pascucci
Ok, a pretty good price for goods but sometimes the customer waiting experience is a little hectic. This could be changed..
4 months ago
Mohammed Hashim
check stock level in stock, reserved and collected all within the hour -thats what you call service. thanks.
9 months ago
Amy Elizabeth
Good to get kids Xmas toys and things from
5 months ago
unicorn farts
Good location and long opening hours. No parking spaces.
1 month ago
Mark Bohnhoff
Fast service not typically packed.
5 months ago
Mary Pollock
Good collection point round the back for big items
5 months ago
James Juergens
Simply shopping with good prices.
1 month ago
wilmonie
Fairly large, fully stocked, and quick to order and collect your items. Staff are friendly.
4 weeks ago
Matthew Buotte
So many stuff there and the thing you want is lots of them.
7 months ago
Andrew Mac
reserved a phone for £1.99. got the phone after spending like 3 seconds in store, lost the phone. gonna get another one.
9 months ago
Colin Ferring
Use this one a lot - order on line and collect here. Very few people when I do it this way and can go in anytime I like.
4 weeks ago
Jose Moreno
It's ok but every thing they sell seems to be the old models of items
5 months ago
towand hill
Good staff, and a fairly good service.
10 months ago
Kelly Simpson
As expected
1 month ago
Debarghya Das
Good quick service
10 months ago
Ashley Coleman
Okay
4 weeks ago
Sarah Singh
Not really sure who uses Argos anymore.. not convenient if you have to carry a heavy item and the staff can be miserable too.
10 months ago
Harold Howell
Polite staff
7 months ago
sosa Almighty
Limited warehouse stock/numbers held of each item
5 months ago
Jacob
Usual Argos service and range. Shame some staff are so incredibly rude. Shocking attitude to customers.
5 months ago
Joel Martinez
Nice location
9 months ago
George Sullivan
Great stuff
4 weeks ago
Shawn Wavra
Slow slow very slow service
9 months ago
auntie berry
Fast and efficient
9 months ago
Jubilee Eyez
Always good device here
7 months ago
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