Dunelm Head Office
Corporate office Dunelm Head Office, Watermead Business Park, Rayns Way, Leicester LE7 1AD, United Kingdom:
33 reviews
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Address: Watermead Business Park, Rayns Way, Leicester LE7 1AD, United Kingdom
Website: dunelm.com
Phone number: +44 116 264 4400
GPS coordinates
Latitude: 52.6915767Longitude: -1.0950057
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reviews
Mike Pointer
Excellent! Highly recommend Dunelm and their services, have never ever had an issue with customer service. Always replied within a day and always courteous and prompt. Very happy with their professionalism!
8 months ago
Yung Yeezy
charged twice for delivery, no one from Customers Service picks up the phone and/or respond to emails, once opened one of the items I ordered I discovered it's cracked, again no one picks up the phone or respond to my communication. Lastly, the driver destryoed my gate when parked in, discovered that with my CCTV as he did not bother to stop and say anything.Horrible experience, I strongly dissugest anyone to purchase from this retailer as their Customer Service and care is very very poor.
5 months ago
Krissy Moore
At the beginning of October '20 I ordered a 'Made to Measure Black Out' window blind for a family member. Gave Dunelm the correct measurements and collected the blind from their Erdington store. Went over with my partner to my family member's home and we fitted and hung the blind. Blind wasn't Black Out at all as it was incorrectly made at 6cm shorter in length than the figures I gave Dunelm. Family member needs a completely dark room to sleep in and Erdington store needed me to take in evidence of Dunelm's mistake. Had to wait until the second Lockdown ended before both of us again went over, took down a slat from the blinds and did another trip back to Dunelm in Erdington. Mistake accepted and blind is being remade. However its impossible to ring and check the progress as no one answers the phone like ever. Seriously how is it that I am able to get every room in my house completely redecorated and then spring clean throughout, get all my outside repainting including summerhouse inside and out done, clear up all the garden leaves, weed and mulch front and back gardens, reseed and autumn top dress my lawn, clean my patio and tidy out my garage so that I can put my thoroughly cleaned car away in it each night IN LESS TIME than it takes you to make me a blind that fits! Surely it can't be that difficult?
Also the 90" drop Ready Made grey chenille curtains that I purchased in September, for the same family member weren't made level, the drop varied between 90.5 and 92 inches, which is frustrating once you have already measured, drilled and put up the curtain pole. Store Manager at Erdington was very fair as it was a manufacturing error but if you can't deliver a decent window dressing service then just stick to selling home accessories; cushions, throws, rugs and reed diffusers, all of which to be fair you excel in!
5 months ago
Jim Mcdonough
Avoid At All Cost...
Terrible customer service. Take your money, hold onto it for nearly 3 months and then still don't deliver the goods when the promise. No calls or emails, just don't turn up. Now you cant contact anyone at Dunelm and the Stores don't want to know as the order was online..! Spend your money with a more worthwhile company that might actually care..!
1 month ago
Amy issoblessed
I will no longer shop at Dunelm having discovered that one of the directors is Paula Vennell who in her role as Post Mistress General was responsible for the prosecution, imprisonment , bankruptcy and suicides of over 500 sub post office workers Her intransigence and cover up of computer systems failures which resulted in ruining so many people's lives cannot be ignored. any longer. I cannot support any business that condones this person who claims to be a woman of God and yet has blatantly lied to protect herself and the company she served.My friends and family feel the same way and will no longer give Dunelm our custom.
5 months ago
Peggy Lux
Ordered a Pinsonic Runner for my 6' bed. Arrived yesterday, 22nd October. Not cheap at £40.95p.
Very disappointed, badly made and badly packaged. One end of runner not straight and one corner, material inside, all twisted. The silk edges not a consistent size. Instead of using Velcro on ribbon packaging used buttons which have marked velvet fabric. This is the only runner I have found for my 6' bed in grey so, as long as you don't look too closely, it will do but would certainly not recommend this item. Their quality control needs to check items properly.
2 months ago
Versie Adams
Ordered £80 worth of curtains and bedding on 1st of july. Lost my parcel. Zero refund. Zero replacements. Emailed them numerous times zero reply. Been into store they cant do anything what a joke of a company. Fast to take your money
11 months ago
J L
Won’t be shopping with Dunelm again wether it’s the store or online. Item arrived badly damaged and one item hasn’t arrived at all. Can’t get in touch with anyone and getting no response whatsoever. Quick enough to take your money but not at sorting your problem out. Shocking customer service, should be ashamed of themselves treating customers this way
2 months ago
Dayna Yourn
Ordered and paid for goods on 18th May. Delivery due by 10th June. By 11th June, I still hadn't received my order so emailed customer service who confirmed that my order had not been dispatched. An investigation was to be raised that would take up to 72 hours. I've heard nothing since, despite 2 reminders and the phone lines are closed so I can't speak to anyone. I'm really disappointed with the Dunelm customer service experience.
11 months ago
Marcus Mcdonald
spent £1500.0 at Dunhelm fined £90 for staying too long in the car park after trying to sort out a refund for damage goods and choosing of items to replace. Can not get hold anyone to speak to as no one answers your calls even at head office
So disgraceful.and frustrating .
11 months ago
oliver jodi
Great office! Really interesting agile event hosted by some of the Dunelm employees. We'll done guys
6 months ago
Kristopher Keating
45 times I have called the store( Nuneaton) and no answer over a 7 week period, it become apparent know one cares in the Dunelm business, I shall request a total refund on my visit to the store later. I even called customer service, however as I have ordered ( paid for in full) made to measure it must be a call to the store. This is not even a laughing matter, totally disappointed.
3 months ago
Sophia Freeman
Has taken me 6 months numerous phone calls dozens of emails and a visit to Nottingham store to get a refund on a faulty mattress not impressed for such a hugh company
10 months ago
Zachery Colone
Never have I had such an awful experience. This company is completely useless, don't order anything from them.
3 months ago
Paul Web
Opening day busy
Other dunelm bath road or wsm
Seem quite nice planned out well
Nice staff.
6 months ago
Jurgen Braungardt
A friend told me of how helpful the young woman was at Syston. But! He is still getting emails from Dunelm, even though he does not shop on line. He lives in Leicester and the the other person lives in Epsom. He has been trying to sort it out for a month. But all he gets is, that they are right and he is wrong.
5 months ago
leigh price
this pleace in bad init fam
3 weeks ago
Daneel Konnar
Avoid this company if want to buy anything more than a pillow.
11 months ago
Normand Nault
Ordered a mattress promised delivery 7/11/19 got rid of my old one waited in all day never arrived phoned customer service 8am 8/11/19 told they would get back to me never happened tried to call back all day no answer still waiting for an answer from them I've explained that my wife is disabled and now at the moment we are sleeping on a 2 seater settee and a chair thoroughly disgusted with Dunelm would not recommend anyone to order from DUNELM on line
2 months ago
Keaton Guess
New store lovely staff very helpful
3 months ago
leigh michaels
Great shop, loads of choice
6 months ago
Dominic
Great to Dunelm this side of Bristol great store
4 months ago
David Delaney
Òthers were all good except Michelle Dickson in purchase department in Waterman head office.she is racist.not fair and needs to be disaplined
3 months ago
Eric Moore
Five star for hosting agile meetup
3 months ago
Gary Schrock
It was freezing cold wont be going again.
3 months ago
Teresa Ptak
A fantastic venue for hosting Scrum event
5 months ago
Ghessehgoo
Amazing people
4 months ago
Angela Lee
No reply
1 day ago
Jena Wiley
Superb facilities
6 months ago
Jessie Rider
Quality.
2 months ago
Bernerd Cannavan
Outstanding
4 months ago
Rachel Lamory
Fantastic!
4 months ago
Hazel Devries
Great company to work for
6 months ago
