Halfords - Chatham
Auto parts store Halfords - Chatham, 1 Batchelor St, Chatham ME4 4BJ, United Kingdom:
220 reviews
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Address: 1 Batchelor St, Chatham ME4 4BJ, United Kingdom
Website: halfords.com
Phone number: +44 1634 829091
GPS coordinates
Latitude: 51.3819105Longitude: 0.5283927
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reviews
Hyeonwoo Cho
Needed new wiper blades for my car and Halfords was my first thought having used them many times over the years. I was a little anxious as this was my first store visit since the start of the pandemic but I found them well prepared with social distancing, hand sanitizer and everyone wearing masks. I found the items I needed quickly (having researched first on their website) and was quickly served at the checkout where I found the staff very friendly and efficient.
3 weeks ago
Tilman Reinhardt
Went in Halfords without a pre-booked appointment with the intention of having my mudguards changed. Despite being fully booked, the member of staff at the bike service desk, Leon, went above and beyond helping me to come up with a solution. Left with the existing mudguards fixed rather than changed (only option available due to the lack of fixings on my bike) and with two accessories purchased with very valuable advice from the same member of staff. Very impressed and delighted! Well done Halfords!
1 month ago
Sharon Buck
If you want to the discuss the issue, get in touch with the Chatham store and ask for my details to get in touch rather then me waste any more time contacting Halfords. I'm sure if you explain what I've wrote they'll know exactly what the case is about and forward my contact details to yourself. I wont be holding my breath though as correspondents back and fourth isn't one of Halford's strong points.
Bike went into store for repairs 3 weeks ago. Still not fixed. Had 2 ring up twice to find out what was happening as staff did not think to let me know at any stage. Have been given 2 different quotations for the same job. Work had been carried out which I did not agree or was even aware off. Manager shows no empathy when the issue was discussed and is more then happy to pass the problem rather on elsewhere then help find the solution. The bike still isn’t fixed. I won’t be using this the Chatham store again. Please reconsider somewhere else when it comes to fixing your bike repairs.
1 month ago
Domingo Santos
Great staff. Very friendly and helpful. High Fives all round. ????
3 weeks ago
Becca Moo
I purchased a dash cam and fitting service online and when I arrived wasn’t on the system but the manager was able to sort the issue straight away without any fuss and the instal was fantastic! Exactly what I was hoping for, absolutely no wires visible after and the price was very good too!
All staff are very polite and helpful making it a pleasant experience every time I go there.
2 months ago
Amber Kurtz
Took my bike in because of a problem with the electric system, and was initially told it’d be in for a few days, well FIVE weeks later I get a call from Halfords Chatham saying it’s ready for collection. Seems if they know you use the bike to commute, they don’t care about the cab fares you have to fork out waiting !!!
During this time I had 2 missed calls from them, but I called them weekly, so I had to go through the new customer service system, yet my phones voicemail wasn’t used !!!
Yes, someone eventually helps my wife put it in the car, and he was going to lunch !!!
Get the bike home and find that the tyres are soft & the battery is nearly flat ???? ???? ????
Excellent Customer Care ???????????? NOT !!!
2 months ago
Amelia Miller
Good range of products, nice staff. Social distancing. Can't really complain about anything
1 month ago
Mut taqin
Despite a recent powercut and technical issues, both members of staff who dealt with me were professional and provided service with a smile. This is my third bike purchase in under 9 months with this Halfords store and due to the staff’s professionalism I even bought a saris bones roof rack. So all in all I’ve spent over £1500 there recently ????
1 month ago
Sue Barr
I was very happy with the servce I received at Halford in Chatham. The staff helped me out with the right product and explain why i should choose the product. The service was very fast and quick. The staffs are really professional.
1 month ago
Emanuel Bulic
Very dissatisfied service . Kept getting emails saying bikes booked in for a service when they already had my bike for repair . Had the free bike check one week come back as fine apart from gear cable needed changing . And front Back wheel buckled . Got the wheel done and then got it booked in a few weeks later for the cable to be repair and then they find more faults even though I didn't ride it . Was told it would be ready in a couple.of days 2 weeks later I collected after going to the store 3 times because the customer service told me it was ready for collection ????. Whe. Inactual fact they was still waiting for the parts . Safe to say that was the first time I had used Halfords for my bike to be done and it will be the last .
1 month ago
Rich Goccia
Went online to order and picked up one hour later. A pleasure to visit store , and delighted with my purchase. I will definitely visit again when needing some tools , a good selection online and decent quality ????
3 months ago
Brenda Lundquist
Great experience with Jay who was extremely helpful, efficient and knowledgable. Jay helped fitting a part previously too and the experience was equally as excellent. Thank you Jay!!
1 month ago
Ron Barrings
I have Halfords trade card and I have purchased 18 modular trays this year I buy them on line and colle t them at Chatham. The team set up my trade account for me even tho Maidstone is nearest to me the staff at mechanical desk are always friendly and very good. Keep up the great work team ????
1 month ago
Xu Miao
Me and my son took his bike in for a safety/ overall state bike check and we was in the shop very quickly the staff were ready for us on time and the chap who checked the bike over made his brakes safe so he could ride home safely which I found very nice of him and think he went beyond what he was supposed to be doing.
3 months ago
Joshua Kidwell
Needed help with a dash camera which I bought in Halfords. The advisor convinced me that there is a problem with a SD card hence needed replacement for a lager capacity. And persuaded to buy one which was more expensive. However the new card has not solved the problem. The advisor has a little knowledgeable about it. So I had to return the SD card.
2 months ago
predrag vucevski
Longer wait time than expected but service by Jay was great, couldn’t fault him.
1 month ago
George Richardson
Great store! Always clean and tidy. Lovely staff.
2 months ago
Carrie Sands
some of the best customer service in this store, everyone was very helpful. The staff are great. however the prices of almost everything cost more than you could get them for online, though halfords does have great advice on what to buy so you dont have the risk of purchasing the wrong item online
2 months ago
mark Mcnally
Good place to shop for car accessories, pleasant, trained staff
3 weeks ago
Jona Hofkes
Nice and quiet store but everything was in stock. Free MOT with any purchase at the moment so it was worth £4 on an air freshener.
1 month ago
Pratik Chavan
Great service from friendly, knowledgeable staff that go out of their way to engage with and assist you
2 months ago
Abdulmajeed
Ordered a battery for my car to collect. Received an email the same day saying my items were ready to collect. Staff super friendly. No waiting time, not many customers in store so I felt pretty safe with their COVID guidelines in store.
6 months ago
Nicholas Gabriel
Helpful friendly service as always at Halfords. Also great value
1 month ago
Jo Dobey
All ways friendly, lovely young lad on the tills Terry & Shay so helpful.
2 months ago
Nathan Dunning
I would like to compliment all the staff I dealt with at the Chatham branch of Halford's and thank them for their helpfullness and patience when dealing with a non-car savvy lady.
4 weeks ago
Jordan stoy
Really helpful friendly staff. Brilliant bike service
1 month ago
FKJ
Very helpful staff, friendly atmosphere, overall brilliant experience
3 weeks ago
Oleksandr Evil
Good customer service
Was not busy at the time and did not wait
3 weeks ago
Ruth Rdz
Staff friendly and helpful. Store clean and well set out good range of products and fairly priced. Plenty of free parking in all a nice store, but do not rely on the store computer to give the correct part for your car. I brought bombs for my old corsa only to find they were wrong, and now I have brought bulbs for my focus and they are wrong too. The bulbs were brought using the in store computer where you put I your registration and it brings up your vehicle only tells you to buy the wrong bulbs.
6 months ago
Aimee Kranwinkel
Was informed by customer service i could walk in and have a tyre changed. Drove to halfords only to be told it could not be addressed until Friday. Complete waste of time.
1 month ago
Teresa Ennis
Very helpful staff that go above and beyond. Very happy ????
2 months ago
Angel Oliver
Very Helpful, made my shop Quick and Effective.
1 month ago
Kellie Nelson
Staff very helpful but stock was low well done the staff
1 month ago
Bruce Soper
Busy but good service despite IT issues at the store.
1 month ago
Brian Cylkowski
Excellent service polite staff very knowledgeable and friendly highly recommended will be back again
4 months ago
Shelia Smith
I visited Chatham Halfords today as I had a problem with the actual fittings in a child seat and was unable to sort out the conundrum myself! The staff (Jay, Eliza and Caroline) were extremely friendly and couldn’t have been more helpful and managed to fix the problem quite quickly! Thank you
4 months ago
Andrew Redden
I mean ordering was a pickle as it didn't tell me until after i paid that it wont be there until next week. So i re ordered a different pack of wipers that would be available today. But the staff (Jade) who served me was getting rude, short and flustered with me when all i was trying to do was explain the situation etc. I wasnt to know that two separate orders would have the same order number but the way she spoke its as if i was in the wrong when i was trying to clarify to her what had happened. I also didnt appreciate the condersending good bye she gave me which was so discouraging for me to come back as a customer. But all in all happy with my wipers just the service was abit abysmal from Jades part.
1 month ago
Margaret Avery
It's ok they fixed my boys electric scooter normal standard of work from halfords just dont trust them when they say they are going to phone you once the repair is done just go there its its normally done
1 month ago
Natasha Stefanovska
Helpful friendly staff, had a click snd collect was dealt with quickly and efficiently.
3 months ago
Allan Reid
Quick, easy service. Very helpful.
1 month ago
Jimmy L
Good supply of products, staffing services slow and few. Shame as good store
2 months ago
Wanda Stratton
Excellence service from placing my online order to the installation of my Dash Cam.
1 month ago
Shannon Starks
Very good store got the job done on my bike .
Highly recommend this store specially with what going on in the world right now , very helpful .
3 months ago
Robin Frye
Jay was very helpfull, he new everything about my car even tho customer service gave me the wrong paint code. well done JAY.
2 months ago
Andrew Draper
Brilliant, ordered a scooter at 1700 for a click and collect. Ready for collection at 1740 perfect, would recommend Halfords, staff very friendly service really good.
5 months ago
William Crawford
Staff at the chatham store are always polite and nothing is ever a hasstle or too much to ask.
1 month ago
Shade Lich
Awesome staff.....every single time.
1 month ago
James Price
I will like to highlight the excellent customer service i received in the halford store in Chatham. I had a problem with my bike and the staff member Joe was very helpful and patient. He went out of his way to help and provided a solution to the problem.
That added customer service is what makes a difference and keep customer loyal. Out of all the choices of shop to go, I will return again to spend more here. Keep up the good work.
6 months ago
melissa gleaton
The reason for my review is not the store itself but Halford. I asked for brake light to be done and for Reg. Plates which I very clearly said I had myself to be fitted. On booking the man checked and returned to phone and said they could be done at same time as light. Halfords store on arrival said they only fit the plates they have made. It has wasted my time and caused more expense. I could have had the two jobs done together. I don't like being lied to.
3 months ago
Geral GRez
Halfrauds - expensive but essential. However, their no quibble exchange on tools, should they break, is impressive.
3 months ago
