Three
Cell phone store Three, 83 Silbury Blvd, Milton Keynes MK9 3AG, United Kingdom:
71 review
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Address: 83 Silbury Blvd, Milton Keynes MK9 3AG, United Kingdom
Website: locator.three.co.uk
Phone number: +44 1908 679020
GPS coordinates
Latitude: 52.0438347Longitude: -0.7563390
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reviews
Jason Robbins
October 2020 -
Another visit today, everyone was once again really friendly.
August 2020 -
Everyone at the Three Store in Mk is helpful and friendly. The store is located in a great area, with lots of parking and easy to find.
9 months ago
Miguel Viguerias
I went into the three shop the other evening and was served by Paul he is really knowledgeable helpful and friendly and sold me a great phone which I am very pleased with . I had a couple queries the following eve after I had used phone and Aaron helped again very helpful and friendly I would highly recommend this shop if you want a new phone . Hope you have a lovely Christmas ????
6 months ago
Michele Markham
Its 2021 why can't you return items.
Sold a phone as a replacement for a lost device under advice from a salesperson, turned out to be in no way a comparable device and very sluggish in comparison.
1 month ago
Katie Lang
Don't go here if you want customer service. They are only interested in selling. No one interested in helping, told to ring Three support. It was Three that told me to visit the store. All I needed was a replacement SIM card. Left for an hour trying to get through to Three telephone support in the store, only to be told again that the store should help me. The woman on the phone then spoke to the manager to tell them to help. Got dirty looks from the staff because they wanted to sell to people rather than help. When they did eventually try to help, after Three support told them to, they barely spoke to me and spent the time looking at all the customers they could sell to. Avoid this store.
4 months ago
Ron Carrigan
Turned away at the door given the reason that shop could not help me with a long standing "Billing Issue" as they are retail sales only. Was given a number to ring which was effectively where I started. A little disappointing as this establishment should be a focal point for customer service.
9 months ago
Betty Mayberry
Absolutely the worst. Each member of staff shares different pieces of information and completely opposite to what customer service tells you on the phone . Manager never seems to be there when he also bizarrely seems to be the only one authorised to do things. Assistant Managers are namesake. Everyone seems to be trained in selling but no one can problem solve or help with cancellations (even though this is enthusiastically marketed to you when you're buying their product in store) Been a customer with a whole family on 3 for 10 years and the past week of service at this store has been the most appalling.
11 months ago
Jose Reyes
TERRIBLE RECEPTION- when the identified that there signal is poor they refused to re-emburse me. AVOID AT ALL COSTS. Their offer great data packages that you CANNOT use as you will have no signal.
6 months ago
Frederick Sutton
No Q and changed mh mobile contract with no hassle
8 months ago
Hebberly Ahatlan
fix your masts. It's been 2 weeks since I don't have internet
10 months ago
Jason Muth
I've received loads of help and really useful advice in the kindest and thoughtful way from the Milton Keynes branch ! Excellent people!!!
10 months ago
Jack Jewell
Horrible Customer service and App. I don't care it was due to Covid-19 or whatever excuse , just horrible experience!!
I had tried to cancel my contract 2 months ago with no success. No one would answer on the live chats or emails or phone. Web browser would not work, a lot of "website not available" errors ,no success.
They kept charging me obviously, I didn't even know about that as the app wasn't working, and yesterday to receive a threatening email involving debt collection agencies. Unbelievable.
2 months ago
Bryan Alvarado
In and out in a flash, top guy served us, apologies can't remember his name but cheers. ????
7 months ago
Kevin Anderson
It seems I was an inconvenience to the staff. I have been with three for about 15 years and won't be for much longer.
8 months ago
Kevin Pena
Horrible customer service.
The staff made us wait for 30 minutes, offering us different low priced phones for a high monthly payment.
The phone that we wanted was said to be "unavailable" and it is only possible to order by post. When in the end, after almost 30 minutes of waiting, we said that we want to order by post, they said that is unavailable.
We came home and ordered the same "unavailable" phone in less then 15 minutes.
2 months ago
David Smith
After 7 visits .dozens of phone calls as they wont ring u back and promice after promice .this when all i wanted was a simple cancellation and a good deal.my advice stear clear of the shop there not intersted in sorting a problem they just make a promice then when u ring to see how its going turns out they did nothing and went on holiday. The managers are permantly in meetings .after over 5 weeks i finally left with a deal i didnt want
1 month ago
Greg Korbet
Hi just upgraded my phone from 3 store Milton Keynes silbury the guy who felt with very good & very pleasant well done 3
2 months ago
Steve Krause
Chay who served me was superb, got a great deal and great service!
2 months ago
Rich D
The worst costumer service I have ever experienced. Purchased £35 worth of an add on bundle at the store on Sunday. Was supposed to be all unlimited. By Thursday night, it was all gone!! Went to the store after work to sort out an issue, only to be told “sorry, no manager on site, we can’t help. Come back between 9-5 tomorrow”...right I can’t do that, I am working. “Call customer services”. Ok, I will do that. “Wait our systems are down till tomorrow you can’t call them”. What am I supposed to do? What an incompetence! The indifference with rich I was treated in store beyond astonishing.
4 weeks ago
Carolin McDonald
Took forever to talk to a member of staff despite one of them just having a social conversation in front of the handset display blocking customers from seeing some of the more popular models.
2 months ago
Cady Porter
Waiting times can be up to 20 minutes.
4 days ago
Mazda Ebrahimi
TO FLEE ! (FRENCH BELOW)
I bought a pay as you go simcard in this shop (10£). The card was never activated. I called 10 times the customer service, I asked online chat and I Went 2 times in the shop. After 7 days, Pete "shop manager" activate the simcard but it was still not working on my phone (I specify that this phone is unlocked and worked with other english simcard in the past) ... He tried the simcard in 4 phones. Only 2 phones were working, but not mine ...
As I did not used the simcard, I don't want to be charged for it. I asked for refund. Manager refused, because it is "HIS CHOICE"... I was very angry and asked for a complaint to the competent service. But this manager did not want to give me email or adress. He gave me a number : vocal service only ... what a pity !
Moreover, manager and staff do not hesitate to maake fun of you if you try to speak english. Manager even threatened me if I try to come back ...
To conclude, a shop dishonest, without humanity and who pays the head of foreigners ... A SHAME.
A FUIR !
Dans ce magasin, le service client est inexistant. J'ai acheté une carte sim prépayée pour 10 livres qui ne s'est pas activée. J'ai du contacté 10 fois le service client, faire appel au chat en ligne et retourner 2 fois dans la boutique. Après 7 jours d'attente, le manager du magasin (Pete), active finalement la carte. Cette dernière ne fonctionne pas dans mon téléphone désimbloqué ... La carte est alors testée dans 4 téléphone. Elle ne fonctionne que dans 2 téléphones, et pas dans le mien évidemment ...
Je demande alors un remboursement pur et simple du produit que je n'ai pas utilisé. Le manager me dit qu'il refuse de me rembourser, qu'il n'y a aucun remboursement dans son magasin et que si cela ne fonctionne pas c'est uniquement de ma faute ... Je commence très sérieusement à m'énerver et demande à laisser une réclamation auprès d'un service compétent pour obtenir réparation. Le manager et son équipe refuse de me communiquer l'email ou l'adresse d'un service à qui écrire. Je n'ai eu le droit qu'à un numéro qui n'aboutit qu'à un service vocal ...
En plus de cette absence totale de service client, les vendeurs n'hésitent pas à se moquer ouvertement de vous quand vous essayez de vous exprimer en anglais mais que ce n'est pas votre langue maternelle ... Le manager et son employé ont même fini par me menacer si j'essayais de revenir ...
Bref, un magasin malhonnête, sans humanité et qui se paye la tête des étrangers ... Une HONTE.
2 months ago
aubrey boehr
Kodi was most helpful and service was amazing - welcome surprise ????
2 months ago
Lacy Putman
Initially staff where friendly, got to see an adviser but he just didn't listen very well and seemed like he just wanted to move to the next customer. Paying for a data sim that has never worked and his solution was to pay for an additional sim rather then fix the one on already paying for. That's not really looking after your customers is it....
2 months ago
Jason Swauncy
Excellent service, the young man whose name was Paul was very efficient and informative, would recommend 3 to anybody Thank you.
7 months ago
Mike M
Best ever customer service experienced in a phone store. Corey found me a great deal and then took the time to set up my new phone and transfer all my apps and data. What a superstar! Very much appreciated.
5 months ago
Elaine Wang
Certain members of staff are so helpful.
2 months ago
Cpt Buck
Very helpful and friendly staff nothing was too much trouble.
3 months ago
Demetrius Williams
Everything you'd expect stock wise but I must say the staff were extremely helpful.
4 months ago
Matthew Dildine
Google says I visited 2 months ago, no I didn't! I just walked past the place.
1 month ago
Alyssa Harper
Ask for Lewis, trainee, fast and effective service. Not worried about bonus or commission (yet)
4 months ago
zana jabar
The worst service in UK. I purchased "unlimited" data and voice but I couldn't even browse the internet. I couldn't download anything. I trashed the chips and got another SP.
2 months ago
Lauren Williams
IGot a line from here, however when I came to buy a Samsung GalaxyS9 i was ignored till I left and bought it elsewhere
2 months ago
Diana Ilijevski
I tried to upgrade my contract and they underhanded decided to cancel my contract and sell me a new contract.
Really underhanded by Darren the Assistant Manager.
2 months ago
Sarah Burnes
Great customer service and value for money!
7 months ago
Geoff Burch
Great store. Very helpful! Even chased after me when i left my phone in there!
5 months ago
Beckey Colby
Was in the store with my friend helping him cancel his contract and with the help of an employee Nick he did everything possible and finally canceled my friends contract thanks to no help from the women on the phone u originally have to ring up he was super polite and very determined to get the job done. Just wanna say thank u so much nick your the maaaaaaan :-)
4 months ago
Chris Williamson
I give 2 stars to Three in MK, would have been 1 but they were friendly so I'll give them that.
My contract is up next month so wanted to see a Samsung S8/S8+, the staff member I spoke to was lovely but she said she was in iphone person and didn't know a lot about them, this was the same with another guy she called over to help.
They said I needed to wait for someone who was already serving, I had been there 15 minutes and he was still busy so decided to leave.
I don't expect them to know everything about every phone, but knowledge to at least have shown me the phone and a brief look at its features would have been helpful.
I went to the 3 store in Northampton, they were all very knowledgeable and showed me what I needed to know/see.
A 3 customer for 8 years, very disappointed!
4 weeks ago
Vivian Sanders
As always brilliant services and really helpful.
3 months ago
Musa Goll
Guys in store were super knowledgeable and helpful
4 weeks ago
Jordan Newsome
Just walk inside the shop for buying a new mobile phone, two staff ladies were sitting down and started to stare at me and my husband and started to laugh , how disgusting is for staff to act like that, I ask what she was staring at and she laugh again and went inside the office with the another lady, you supposed selling mobile phones and not judging other people clothing and shoes etc !! Disgusting !! So upset !!
3 months ago
Jeremy Terpening
The customer service level was absolutely fantastic. I am a customer leaving three and I needed to get my phone unlocked, obviously that's something that doesn't bring them any money but I was treated very well and the staff went above and beyond to try and help me.
5 months ago
Michelle Costantino
Helpful staff, not too pushy and good deals.
5 months ago
Karo Stigler
Very friendly and Ben the manager was brilliant with my 2 year old! Really really good customer service! ????
4 weeks ago
Alicia Bansi
Have been dialling them for 3 hours. No one has picked up. Either the phone is on silent or they are ignoring people calling the store, essentially sending me to the competition.
3 months ago
Debbie Lockman
Every time I enter the store , the service is Amazing. I am loyal customer for last 10 years, I always come back as receiving fantastic service and customer care. Regardless if I buy or only enquire something I always receive the best help. I like the way if all consultants are busy with other customers they immediately ensuring me that somebody will be with me very shortly, they never ignore any customers entering in. In the beginning of this year I came to renew 2 contracts and I have received Amazing service from Haseeb, he was quite new in the store, but he made sure he will give me the best of service and help, I am quite demanding customer, but nothing was any trouble for him. I wanted to stay loyal to him coming for my third contract, but as he was already busy with clients. I have been looked after by Yannick, who has given me the best service also. He was Really patient with all my questions and he made sure that I am happy with the deal. Also Dan came to conversation and explained my further queries and has been very helpful. I would like to say Massive thank you to Haseeb and Yannick. This Guys are A Huge credit to your store. I am recommending your Store to all my Friends and Family. There are massive competitors around you, but My loyalty to MK store only proofs who is the Best ! Thank You Guys , Kindest regards Arleta Jones
7 months ago
Hannah Mayo
Waited and waited. The guys were too busy to see me.....not too busy to go out and get food tho' (btw it was 10:30 so no excuse).....poor customer service, waited nearly half an hour and eventually walked out. I will go to Bedford instead. Avoid!
3 months ago
G Aquino
Very Helpful all the guys in there look clued up and I was given excellent service.
10 months ago
Lakiah Banks
Great customer service and very friendly, helpful and knowledgeable staff.
7 months ago
Patrick Bishop
Condescendingly informative. ????
5 months ago
Jether Gunberg
Bought a phone here on sunday 4th dec 2016 one hour before closing.
Staff very knowledgeable and transferred all my info from old phone to new without any moaning about the time. Many thx to Rahima (hope that is correct) and Peter? the golf nut for their help and patience with an old fart like me. GJ guys.
1 month ago
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