Three
Cell phone store Three, 35 Powis St, London SE18 6HZ, United Kingdom:
88 reviews
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Address: 35 Powis St, London SE18 6HZ, United Kingdom
Website: locator.three.co.uk
Phone number: +44 20 8855 9033
GPS coordinates
Latitude: 51.4911418Longitude: 0.0670950
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reviews
Liana Pinard
Caprice needs a pay rise or promotion. My girl has got her customer service ethics locked down. She's absolutely phenomenal.
9 months ago
Mike Welch
Excellent customer service from Daniel was very helpful and Ade the manager was very welcome making my experience one to remember.
8 months ago
Sammy Abebe
A very neat high street shop! And good customer services.
8 months ago
Tharun Verghese
The sales assistant that served was lovely, but I cudn't hear anything she was saying. Loud music, lots of noise combined with masks & perspect screens made it into hear her soft voice.i appreciate the screens & masks are necessary at the moment, but music isn't. Maybe microphones need to be installed in screens. I found the whole experience quite stressful having to ask for everything to be repeated & putting my ear against the screen.
11 months ago
David Balaban
The staff are always helpful and polite. They always make me help welcome! Thanks for all your help.
10 months ago
Brad Ehney
Appalling customer service.
Visited the Woolwich store to return 4G Home Broadband, purchased in Bluewater, for a refund as could not get it to work. Assistant Store Manager would not process refund as it was bought in another store. 3 T&Cs stated on their website specify that it could be returned to any of their stores. Much to my annoyance, the assistant manager was not aware of the Company T&Cs and would not accept a return for a product that was purchased in another store. She claimed that she was unable to process the return. Instead of trying to help a dissatisfied customer, she simply told us to go to bluewater. Appalling customer service, and unhelpfull staff who are unaware of their own terms and conditions.
8 months ago
Johannes Ayres
Very good service and very helpful
10 months ago
abdallah benolp
The service inside the shops were lovely. Though the customer service online is really slow, I cannot get through to a staff as I have queries on my phone. My data was supposed to be quite high but the network have given me a low range and this is not the amount of data I have paid for. I am losing the money I have paid for!
3 months ago
rob morgan
I dont understand why this store is still open during such a sensitive time !!!
It was crowded and was definitely unable to abide by the 2 metre rule ...obviously no regard for the safety of customers or staff!!!
The owners should be ashamed.
4 months ago
Andrew Tsai
Always good service from the staff here.
1 week ago
glen parsons
Good shop, promptly I've been assisted by a expert for check a damage on my phone. Good customer service skills as well.
The store is nice, good atmosphere and nice product's.
Staff is nice and polite with good customer service skills.
Service is fast when comes to payment.
Store is well decorated and organized and easy to find desired items.
Opening times are good, accessible on week days as well weekend's.
Lots of choice with good quality and accessible prices .
Store have good access and is well located
3 months ago
Kevin Youngblut
Happy New year. Your employee in Woolwich branch have always been a reliable, responsible and hard working staff Each time I enter your shop, they always solve my problem with much enthusiasm. All of them are extremely supportive, responsive and friendly. They're good ambassador of your company. Please, motivate them to keep the brilliant performance alive. Kudos!
4 months ago
Crystal Stevens
Always good service.
9 months ago
Lacyn Barton
Fast service, friendly and helpful staff especially the store manager (Ade). Nayeeb was also very nice and kind.
3 months ago
Amesha Dunkins
Opened 10 minutes late, by the time they opened 8 people are waiting outside the store. All i needed was a replacement contract sim replaced as my current one is faulty waited a further 32 minutes still have not been seen, i got told 1 minute then 1 minute again everyone else that comes in 2 seconds and someone will be with you, currently 10 peoples waiting to see someone in the store and 3 people from 3 on the store floor with only 2 actually helping people, the other is just standing their greeting people the place clearly needs more staff.
Still waiting to be seen, first time having a mobile contract with 3 and the last, worst network i have been with absolute rubbish signal, i will have 4 bars showing 4g+ and i cannot even open a you tube video, can't message on whatsapp happens all over London. Finally seen at 11:47 only to be told i cannot get a replacement in store only via telephone order for a mistake 3 made, it was the 3 customer service over the phone that sent me to the store to get the sim faster they should have known this was not possible. From Peckham, Clapham, Battersea, Chelsea to Woolwich just to name a few places that I only receive signal partially plus i am paying £68 a month for this kind of service. What a amazing network.
2 months ago
todd aron
Poor levels customer service also in store not enough staff available management too proud and they behave as if they do customer favour. Without customer your network is useless
6 months ago
J Keenan
Satisfied 100%, Gabriela was amazing,fast , efficient , friendly and with big knowledge of her subject!!!
3 weeks ago
Dusty Tanner
Friendly and fast service
9 months ago
Timmy Chase
Really not helpful very disgusted
8 months ago
Jason Collins
Very helpful staff!! Cynara was very clear and friendly! Excellent customer service! I'm leaving EE to join THREE and I don't regret it!! Highly recommend going to this THREE store!!
2 months ago
Caleb Spataro
They salesman and women at this store always seems to con PEOPLE. Not me and three ever again. The customer service center based in India, worker's underpaid so they con three customers with increased bills saying you called or text a foriegn service etc....to many lies and RIP off to make some cash for themselves. I always had arguments with customer service members so i grew tired and rid the contract with them. Me and three never again.
2 months ago
Josh Ketcherside
Terrible place and staff who lie
7 months ago
Kaye Franklin
Stopped by today and was helped by Jimi. He was fantastic. Great service and very knowledgeable.
2 months ago
Kevin Hathorn
I'm happy I visited this store as other three stores such as brixton refused to help me. The adviser serhat understood my concerns and addressed them effectively. Very good service
4 months ago
KungHao Wang
Amazing costumers service!, had a warm welcome the second I walked in by a young girl Shannon or Sharon can't really remember but she was having her training. I Came in to ask few questions about my bills but with her great service I walked out with an amazing deal on iPhone X and Samsung galaxy table /????✌????
3 weeks ago
Deb Lund
Very impressed with service I received all the boys were helpful especially Alex . It makes a lot of difference.
4 months ago
M Miller
GERSSICA.WOOLWICHBRANCH.
I wish to express my profound appreciation for the patience and professionalism displayed by Gerssica.She made me confident to recommend my friends to 3 because of Gerssica.
2 months ago
Zach Greenwood
They are so unprofessional for an area like woolwich they think they are so prestigious. The store manager also doesnt know how to properly manage the store. The only good person in that shop is the samsung rep she is very helpful compares to the others from three.
3 weeks ago
Emily Biedrzycki
A phone company that doesn't pick up the phone ????
3 months ago
Stavroula Fili
Knowledgeable staff just saved me a fortune. What's not to like?
3 months ago
Matthew Lloyd
Excellent customer service! Thanks to the manager assistant, sorry i cant recall his name
2 months ago
Tylie Fleischer
I made my first contract here and I must say that it went wonderfully, great place and great staff, I would especially compliment the girl in training named Iris that for how much in training has done everything in the best way possible and above all without any problem, if I had to give him a vote from 1 to 3 I would give it a full 3. I highly recommend this store!!
4 months ago
Clayton Gephart
I had a problem, my phone was locked and the team in store, Ola, Faz and Alex were very helpful. My English speaking is not very good so they help me with customer service. Very happy. Thank you. God bless
5 months ago
Rathi Priya
Staff there are very polite and helpful
3 weeks ago
Paul Gross
Serhat is one of the best customer advisor I have ever met. He has one of the best customer service I have experience. He is patient, he dealt with my problem in a professional way and sorted everything for me. He was very polite and respectful towards me. Thank you. Also thank you to Faz who stayed behind after her shift to help too! Great service. So happy thanks
6 months ago
Devin Corley
He is polite and persuad
2 months ago
Austin Lewers
I was helped by nice lady called sherelle and she really helped me see what phones would suit me best goven my budget
3 weeks ago
Steve Woodruff
I have a big problem with sent messages on my phone. So, my problem is not solve ????
2 months ago
Jordan Mackiewicz
Idiots! Never pick up the phone! Constantly try to sell me stuff I dont need and didn't ask for! Customer service training is sorely needed for the staff in the woolwich branch.
4 months ago
William Hill
Informative
5 months ago
magicmilla
It was a good provider, now they become expensive and very limited in range of phones you can choose.
5 months ago
Vinoth Kumar
I only go there of I'm helped by Ola, she is a very polite and smart young lady and you can tell she knows her job.
4 months ago
Cindy Wilson
A very nice and professional staff, wonderful atmosphere :) A big thank you to Sharon who made everything easy :)
3 weeks ago
Paul Eide
Phone store not the best but not the worst????
2 months ago
Patricia D
prompt service
11 months ago
Suhas Srinivasan
Very friendly employees, they are really patient with their customers, and their services are excellent.
3 months ago
Dean Bird
Popped into here over 3 days to buy some accessories for my new phone. ,and a lovely young lady by the name of ola served me .she was very helpful and even fitted the case for me whilst i paid .always top.service at the three shops .jimi even fitted my screen protecter on 1 occasion when i needed. U cant beat good customer service.
3 weeks ago
james randall
Awful customer service. They tried to force me to switch to a worse contract without a clear justification and said I would have to anyway very soon. Months later my contract is still fine as it was.
4 months ago
Jennifer Huls
I am so grateful to Dahir today he was amazing - very patient and helped me sort out my memory and storage so happens a few click of the buttons was all that was needed! thank you!!!
5 months ago
Richard Descoteaux
Excellent customer Service from Jimi, Dahir and Ova.
3 months ago
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