Vodafone
Cell phone store Vodafone, 14 Montague St, Worthing BN11 3HA, United Kingdom:
49 reviews
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Address: 14 Montague St, Worthing BN11 3HA, United Kingdom
Website: vodafone.co.uk
Phone number: +44 7717 764085
GPS coordinates
Latitude: 50.8104443Longitude: -0.3706413
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reviews
ecatania kelsey
Jon, Jay and Jo are a fantastic team and I cannot recommend them highly enough. We have had a few issues with new iphones and calling Vodafone got us nowhere apart from wanting to kill a whole call centre!
The guys in Worthing are first class and they actually care about looking after the customer and making it right, we cannot praise the Worthing Vodafone team at Montague Street highly enough.
We will always travel to see Jon and Jay as they can get things done and are honest and reliable.
Kind regards
Michael and Peaches Marshall
3 weeks ago
Dave Harsh
My network provider but the shop in town was useless! Have a recent new phone but they ve no cases for and trying to sell me cheap knockoff cigarette lighter chargers! Will just order the fast charge 45w one from samsung.
8 months ago
Barbara Menke
Never pick the phone up been trying to contact the store for 3 days and no luck.
Lost out on big sale there!
Atleast get put a voicemail on there maybe apologising for being busy or call people back another time.
9 months ago
Mathavan Mike
Vodafone is alright but never went in taking too long as only one at a time is allowed. Had no problems with this company.
11 months ago
Debora Willard
Nat and Joe are super stars recommend these guys
7 months ago
Kelsey Shemanski
Absolutely disgusted Customer service
8 months ago
Samuel Hargrove
Went into store today to get my phone fixed as the screen had frozen and I wasn’t able to back up any data - my 21st birthday was last night so I was so worried about losing photos - Hayley was so helpful sorted out my phone backed it all up for me and I didn’t lose any data! So so helpful and really understanding
3 months ago
annamalai yaar
Very pleasant experience, the young Lady who served me was very polite and helpful, answered my questions with respect. I would definitely recommend them.
4 months ago
Sridhar Srinivasan
After initial rudeness by a staff member now gone Beth was so helpful and patient letting me see the new Mi9. It wasn't on display and they only had one. Fell in love with it and Viktoria hugely helpful in helping me upgrade and transferring stuff. Really knew her stuff.
4 months ago
Sarah Bucher
Ladys was fabulous sorting my problem out job done.
They need a pay rise
2 months ago
Lisa Rogers
Been with them for years and they always listen to what you want and give you the best deal. Staff are really friendly and helpful.
9 months ago
kari hansen
Staff Unhelpful, rude, unwilling to let a paying customer speak to the store manager and guilty of blatant discrimination against someone with a disability to achieve a sale. Honestly go to another network... Or if you have to go with Vodafone then at least go to Carphone Warehouse (2 doors down) or perhaps try a store in another town - maybe they will actually be helpful!
6 months ago
Ethan Bright
Called in on the of chance for some technical advice because my smart phone would not load photos to Face Book, a member of staff came down and sorted the problem out. Excellent customer service.
4 months ago
Mary White
One of the worst customer service experiences I have ever had. Went into store to query a courtesy call I had received from Vodafone 2 weeks ago and heard nothing about since.
Almost as soon as the male staff member serving me realised there was no sale to be made he immediately switched off and said he would "try" to get someone to call me back, but couldn't guarantee anything. Its not like I was asking for silver service.
He couldn't tell me who called me or why, as they are separate teams. He was patronising and dismissive repeatedly explaining this very simple concept as if I simply didn't understand it. I understood perfectly it's just absurdly bad customer service. I even understand that its not his fault and its Vodafone's internal systems that are the true problem. However he made no attempt to be understanding or empathetic, the entire experience could be summed up as "computer says no."
2 months ago
Ivanely Pereyra
Recently obtained a phone on contract from vodaphonr as tesco are absolutely useless. Staff here seem very friendly polite and helpful and despite a few issues managed to rectify them upon popping in for a chat and getting it configured..
6 months ago
jonathan Pollard
Very helpful member of staff got me a really good deal ask for Meghan
2 months ago
Mike Jackson
Great staff, good position in the town. Loses a star as can be a wait and gets cramped when busy.
2 months ago
Tomas Kunickij
Well it's a place that sells phones and tablets what more can you say.
4 weeks ago
Cristian Rivera
Excellent staff
11 months ago
Brady Barton
Helpful pleasant staff.
4 months ago
MsEnergyhealer
ZERO STAR BUT NOT AN OPTION
Absolutely disgraceful service do not trust a word they say! We have been with vodaphone for years and now we will be moving! We went to upgrade my dads phone as a result he lost his friends and family having been assured nothing would change. They could not reinstate it made no offer of compensation. We have been tossed to 191 EGYPT who say go to the store who give guidance (two trips two parking fees) still no offer to make good on their error. We follow their guidance but cannot get the phone unlocked as we have not had it 30 days which they KNEW when they gave the advice. Just phoned the store and they cannot deal with it as they are a retailer (on Tuesday I was told they could) to phone 191 EGYPT again. All I want is for them to put the £5 service (which will allow him to contact all vodaphone mobiles) onto Dad's phone as a goodwill gesture for all the distress they have caused so that we can then unlock his phone and move providers. Dad is 76 and is now left unable to contact family for free as he did with friends and family which we pay for so is very vulnerable because of them. I would say find a better provider!! We are!!!! When we can get the phone unlocked so for 30 days my dad is vulnerable and god help them if there is an incident as a result.
5 months ago
Sheila Saxton
For a shop that sells phones they don't know how to use them, i've been trying to ring them for ages with no answer to find out where my order is!
Plus when i was in there last week no one seem to know how to do the most simple of functions on them.
Maybe they would be better off selling tins with string in between as they might know how to use them.
10 months ago
Kaia Haffner
Interesting & helpful ! Lord Barber.
2 months ago
Elaine Flynn
Went into the shop yesterday with a query to find it absolutely packed with queues going back almost to the door. Gave up, went home and tried to phone. Rang on and off all afternoon up until just before they closed and no one answered. This morning started ringing again dead on opening time at 9 and then at regular intervals and still no one answered the phone. Perhaps they just don't have enough staff but this is all very frustrating and I am also getting no response from their Internet e-mail address.
10 months ago
Shaanan Cohney
Great service @great helpful
People working there.
7 months ago
Andrew Sosnovskij
Absolutely disgusted with the so called customer service, very abrupt in their mannerisms and not helpful would not recommend as a service extremely poor have complained to the head office
5 months ago
Elaine Polsky
Great staff but not enough of them. Always long queues
6 months ago
Charity W
Worst of the networks for private customer. Least value for money.
8 months ago
Coleen Reyes
Very helpful staff
2 months ago
Varun Singh
The network maybe good in Worthing, but the customer service in this branch is poor.
6 months ago
Hamad Alkaabi
Not so bad but everyone mainly interested if you are buying a new contract and rest of it if they really have to..when they do staff are not as bad as you might think.
4 weeks ago
Richard Heath
Quick service left the store feeling happy not ripped off
6 months ago
Alex Rocha
Disgraceful staff, clueless and rude. You are better off ringing Vodafone Customers services - and they are bad, but never as bad as this shop's staff!
4 months ago
Mel Crudup
Good service no fuss
4 months ago
Kelsey Gaylord
Worst experience I have had in just about any store never mind a phone shop. Staff unhelpful and manager downright rude.
4 weeks ago
Mari Cardona
Always friendly and seems to be the best network for this area
4 months ago
M B
Very helpful in there and saw me quickly
4 weeks ago
leigh rohan
Excellent helpful staff
4 weeks ago
Andrew Snyder
Helpful staff
2 months ago
Timi Kondor
Very friendly and helpful
4 weeks ago
Kevin Higbee
Good
2 months ago
Patrick Kirk
Not very helpful once you have the phone. Staff members like talking amongst themselves in the corner of the store ignoring paying customers.
4 weeks ago
Chantil Dukart
Service very slow
6 months ago
srinivasa ramaraju
Let down badly as usual by Vodafone.
3 months ago
Ortwin Schmidt
Have tried to telephone for most of the morning. Phone rings but is never answered. This is supposed to be a telecommunications company for God's sake.
5 months ago
Robert Howe
Friendly staff
4 months ago
Charles Unger
Really bad slow and staff are very rude and arrogant wouldn't recommended going in this shop at all
5 months ago
Lauren Spanks
Usual Vodafone store busy at weekends
6 months ago
Brandon Broner
Always helpful and friendly
4 months ago
