Glen Dimplex Heating & Ventilation
Corporate office Glen Dimplex Heating & Ventilation, Millbrook House, Grange Dr, Hedge End, Southampton SO30 2DF, United Kingdom:
26 reviews
of visitors, the most complete information about the address, business hours, location on the map, photos, phone number, website and other contacts.
Address: Millbrook House, Grange Dr, Hedge End, Southampton SO30 2DF, United Kingdom
Website: gdhv.com
Phone number: +44 344 879 3588
GPS coordinates
Latitude: 50.9198796Longitude: -1.2897832
Location on the map
Get directions
reviews
Joseph Bell
Dave & Chris, the engineers that visited us here in Hampshire were out to see us promptly and did a great job. First Class customer service. Thank you.
5 months ago
Matthew Benton
Awful company, bought a faulty Redring shower via internet supplier and their customer service was poor and totally inefficient, needed endless phone calls to get to a resolution. Had it not been for the first class service from shower supplier I would be £90 poorer and still without a shower. Will never ever buy a Redring again.
3 months ago
Ben Tag
Nothing but praise for customer service, very helpful and problem was solved.
1 month ago
Donna Sakaske
5 engineer visits in 18 months - worst purchase of electrical goods ever. One engineer said mine had "design fault" - noisiest storage heaters ever and i am trying to get my money back (or a replacement) Quantum QM150 and QM50 - RUBBISH
4 months ago
TomMarineVet
heater packed up after 2 days. No answer on the phone (4x attempts) or e-mails
6 months ago
chergo chergoo
Don’t expect any after sales service. You will never get a reply to an email, and they will never answer the phone.
7 months ago
Kari Bradley
New appliance is faulty. No-one ever answers the phone or emails. Sick of constantly emailing and holding on phone, listening to a recorded message, for 20-30 minutes at a time (at my cost) with no result. This company is a sick joke. The only reason they get 1 star is because it's impossible to give it none.
8 months ago
Taylor Bradley
Avoid this company at all costs, the customer service is very very poor, theres no understanding of there products which are poor , you can not speak direct to them ,as you have to leave messeges on their portal , then you recieve automated messeges , then if you missthem cold calling you , you need to start again , this company will try its hardest not to honour garantees at all costs , if i could leave no stars i would , very poor
8 months ago
Bea Gordan
AVOID AVOID AVOID, i HAVE A FAULTY PRODUCT, CALLED AND NO ONE ANSWERS THE PHONE. SENT EMAILS THROUGH THEIR ONLINE PORTAL AND NO ONE REPLIES.SINCE 1ST REPORTING 24 OCT 19. I HAVE A PRODUCT THAT I CAN NOT REPAIR THAT LEAKS SO IS DEFIANTLY CLASSED AS AN EMERGENCY. NEXT COURSE OF ACTION TO REPORT THEM TO A GOVERNING BODY!!!!
2 months ago
Mirandi Espach
Appalling/non-existent customer service. Sent a letter on 22nd November regarding an installation query as customer support said they had 'no idea' what I was talking about. No response to my letter as of 16 December. Tried calling but no one every picks up the call. Sent an email via their online support and it will take 3-5 days for a response. I would never have purchased this brand had I known about the poor customer service.Unable to leave 0 stars so had to give 1 which is not deserved.
3 weeks ago
Anne Cayer
No stars, but had to put one...... sent an Email 3 weeks ago no reply. Subsequently sent 3 further emails no reply.... Tried to call on 3 occasions on hold 15- 19 minutes (no reply) gave up wasting my time.... regarding a part I bought from them.
3 weeks ago
Tasty Cheddar
Do not purchase any Dimplex products they are not built to last and their after care is absolutely atrocious. They don't respond to emails, phone calls and believe me I have tried contacting them on many occasions now with no prevail. If I lived anywhere close to their address in Southampton I'd of gone and hit them with the junk they sell. REMEMBER DO NOT PURCHASE FROM THIS COWBOY OUTFIT!!!
2 months ago
Nicki Howe
Been tring to get in touch with them without success. They don't answer the phone or respond to an online requests. Would not recommend their products
4 months ago
Valencia Mchenry
*Yawn* As per other reviews, achingly slow customer service response times. 'Unusually high volume of calls' - my arts. Only buy Dimplex if you really need to...
9 months ago
Tonisha Flagg
Don't respond to email enquiries or to phone calls. I've rang them on numerous occasions and am kept waiting so long that I give up. I'll recommend my customers use an alternative supplier/product. I work for Wolseley UK.
3 months ago
Judy Venner
Useless,shouldn’t bee allowed to be listed on Google,total waste of time an disregard for customers . Will not by any Dimplex products again
2 months ago
Dovah Kiin
For 1 week i have been trying to get through to this company, not sure they are even real!! When you call them you never get through to someone, i have tried at all times of the day and been on hold for over an hour. Whilst on hold all you ever get is a voice message telling you to log a customer support message online.
I have logged my details into their website twice now and no response. Whilst writing this review, i have been on hold for 38 minutes, but think its time to give up on this time wasting company.
3 months ago
Ceelina Schleier
Tried Calling with a query on an over door heater, no answer after 15 minutes so gave up.
4 months ago
Dwayne Crabtree
Diabolical Customer Service, avoid this company and its products.
been trying to contact this company since the 15th November still not able to get through even holding on for over an hour at a time!
3 weeks ago
pazz XX
Useless at Customer Communication! 5 working day lead time to find out where a repair agent is so I can get a broken storage heater fixed 5 days on and I'm still waiting and freezing cold! Phones never answered what a disgraceful way to run a company!
2 months ago
Richard Miller
Ordered 2 heaters, taken money, no invoice and no customer service! Terrible.
4 months ago
Tiauana Cooper
None existent Customer Service. Will certainly NOT use Dimplex products
in my 86 new home development.
2 months ago
Blajammer
Takes too long to answer phone, rings then goes on hold for half an hour or more
2 months ago
Yash Shah
Fantastic staff and excellent customer service. Wonder fire is a brand under Glen Dimplex Heating and Ventilation
6 months ago
booksw
Don't use them at all cost!!
2 months ago
Tony Chen
Awful :(
3 months ago
