Heart Internet Ltd

Terrible service. Used to be 5 stars. All the support team were based in Nottingham. Not since Go Daddy acquired this gem. Now all support is in Bulgaria, and the people on the support desk are utterly useless. Go elsewhere.

Good enough when it's up & working... But I have customers screaming at me thanks to yet another Heart Internet outage. We - the reseller community - understand that tech can fail but this is getting beyond a joke now and we don't even get the courtesy of a technical explanation as to what went wrong. I'm unclear as to whether it's technical ineptitude or a fatal lack of quality infrastructure thanks to a drive to profit at the expense of service but it's a mess. No mention of apology or compensation of course. Heart Used to be awesome but now they eclipse even Fasthosts for shoddy service - and they're why I moved to Heart in the first place! Heart clearly aren't that interested in retaining customers who'd like to be loyal...

Staff refuse to address complaints and the Management do not respond to their own "Official Complaints Procedure". They run out of date server software, with known vulnerabilities and they do not care about it.

Cowboys