Roseberys Fine Art Auctioneers & Valuers
Auction house Roseberys Fine Art Auctioneers & Valuers, 70-76 Knight's Hill, Norwood, London SE27 0JD, United Kingdom:
73 reviews
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Address: 70-76 Knight's Hill, Norwood, London SE27 0JD, United Kingdom
Website: roseberys.co.uk
Phone number: +44 20 8761 2522
GPS coordinates
Latitude: 51.4306532Longitude: -0.1046627
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reviews
Balazs Kalmanfi
HIDDEN COSTS!
With mostly genuine looking, good reviews on google I’m sure that my review is an anomaly (though some of the other review sites suggests a patchy experience). I recently purchased some artwork through one of Rosebery’s Artsy auctions. Did plenty of research, looked at comparable listing and thought that I was happy with the price, when I received the invoice it had Artist Resale Royalty included. When I had been looking for this piece and decided to buy it from the Rosebery’s auction as in the listing didn’t include the Artist Resale Rights (so thought perhaps either Artsy or Rosebery’s were soaking this up in their healthy commission). I’d seen many auctions on Artsy where the resale rights had been explicitly listed next to the bidding section, along side the buyers premium information - so all fair enough, these auctions all explicitly listed the additional costs.
When I challenged the invoice I was sent a screenshot of where the Artist Resale Rights had been listed....it was in a separate section, next to the frame size and whether it was framed or not....and it was put in brackets as an abbreviation, an abbreviation that is never used in any of the Artsy T&C’s! To be honest, they may have well have just stuck it half way through the artists bio or after their postcode for all the prominence they gave it.
Artsy got back to me and contacted Rosebery’s about it, I contacted Rosebery’s about, never heard anything back. I was aware that Artsy said I have 7 days to pay, but Rosebery’s own site says that I only have 5, and as they seemed happy to small print me out of money, and had my credit card details, I didn’t want to incur hidden fines and charges, so I just paid it.
Still haven’t heard anything back from either Artsy or Rosebery’s.
I can appreciate that perhaps Rosebery’s made a mistake when inputting the data, and if they were producing their own catalogue it might have been clearer, perhaps it was just a formatting issue, but what isn’t ok is when you have thousands of pounds committed and no one even gets back to you.
4 months ago
Brian Holder
Always a pleasure to deal with the team at Roseberys. Auctions are well curated, well catalogued and well organised.
10 months ago
Dawn Schutt
Excellent, cordial and efficient service. The experts, particularly Marcus Grey, were most helpful. I recommend them with great pleasure.
5 months ago
ThylacineWings
I was so pleased that I contacted Roseberys for valuations on items from my late Fathers home. Peter Greenway visited me, was so professional, pleasant & an amazing help! I now have a new enthusiasm for your auctions too....
Thank you Peter!
2 months ago
Delores Tharp
Interesting auction house just outside London
4 months ago
Adelaine Perkins
My experience with Roseberys both as a purchaser and seller of artworks is extremely positive. I have recently submitted a number of artworks across two auctions - dealing directly with Shane Xu - and it was an absolute pleasure. Staff across all departments at Roseberys are responsive and professional. I cannot recommend them highly enough!
8 months ago
Stacie Andreyeva
They were very helpful
1 month ago
Matt Faltis
Very knowledgeable and keen to help get the most value from our items. Friendly welcome.
11 months ago
Taza Dority
I've now purchased several lots at auction from Roseberys and every experience has been positive.
A great small auction house.
Interesting items are always coming up for auction. Its not Sothebys or Christie's and that's a good thing!their online bidding experience is excellent, as well as the live stream auction experience.
4 months ago
Stacie Burleson
Had a really great experience bidding online for a couple of lots in the last sale. Roseberys Live is very easy to use and the staff were very helpful. Would highly recommend.
2 months ago
Jamie Childress
Cannot recommend this auction house enough! Wonderful selection of art and antiques in the south of London. Staff were friendly, helpful and professional.
3 months ago
Alex Kohan
Excellent auction house and always very supportive
2 months ago
Syed Irfan
Unrivalled auction house in South London. Top notch pieces and trustworthy folk
2 months ago
Cherie Davis
Lovely auction house. I was really happy with their friendly and efficient services. Would happily purchase through Roseberys again.
2 months ago
Christopher Bird
Popped in to pick up some prints I purchased. Like a number of others, I cannot say it was a warm welcome. Very cold receptionist who seemed like she would rather be anywhere than there - ironically the receptionist not serving me said Good Morning and smiled, so I guess I chose the wrong one.
No assistance bubble wrapping, which is ridiculous. Just thrown bubble wrap and scisssors - not fun with a large framed work when you are just recovering from back treatment.
I won't be back and I certainly will not be recommending to friends and clients in the industry.
One star for the nice lady on reception who didn't serve me but clearly wants to be there.
Hey ho.
6 months ago
Denear Roach
Great service and friendly staff.
10 months ago
michael yaun
Excellent auction house for mid price range things. Also great car park venue for West Norwood Artists Yard Sale, Feast etc.
3 months ago
Roger Buzby
Only there a few minutes, but the staff were very efficient and very friendly!
3 months ago
Matthew Kirkland
Five star, great company to deal with. Have sold stuff in the past and was very easy to arrange a valuation.
Brought items in their March Fine art sale using Roseberys Live and was delighted with getting my items. Watched the auction live and also bid live. Would recommend to anyone.
8 months ago
Nicole Schroeder
Visited during my recent time in London. Staff were knowledgable, friendly, and very helpful.
2 months ago
Bettina Archer
Stellar customer service. By far my favourite of all the London auction houses.
2 months ago
Isaac Taylor
I attended the Modern and Contemporary Prints auction in October and managed to successfully bid for a fabulous print.
The staff were very courteous and helpful all day and made sure my visit to the saleroom was thoroughly enjoyable. When I collected my print, the staff also went out of their way to bubble-wrap and protect the item for my train journey home.
I would also highly recommend the cafe - an excellent bacon sandwich and a great cup of tea went down a treat.
8 months ago
Ben Wilson
Be very cautious!!!
We won a bid on 6 chairs by Marcel Breuer. After being picked up and delivered we were more than shocked. Not only were the chairs clearly fake chairs and cheap rebuilds. But even more they were completely damaged and unusable. The joints are broken the seats are damaged. I have no problem with getting vintage chairs with patina and used look. But if something is broken it should either be marked and advertised as broken or should be put in the trash. To have a “serious” and “professional” auction house auctioning something without naming fake manufacturer and construction damages is just a rip off!!!
Be aware!
All the best,
Sascha
3 months ago
Lauren Cox
I visit it on a regular basis when auctions are on.
8 months ago
Steven Campbell
As a first time visitor to Roseberys (and novice auction goer) I found the experience enjoyable and pretty seamless. The reception staff were friendly and guided me through the process and everyone was very helpful when I wanted to look at specific objects. I really liked the atmosphere, it was definitely not what I was expecting (I thought it would be stuffy) and wasn't stressful at all. I would definitely visit again.
10 months ago
vidhi balajiwala
Perhaps one of the worst auction houses in Europe - extortionate charges, including not only a commission but an additional spurious levy - "pieces have to be moved around as often as six times and prices reflect this", service levels best described as non-existent or autistic - appraisals are brusque and thin - appalling communication skills, pretentious and delusional ideas of status for business in area of London where often barely safe to park car. Those who have reviewed more thoroughly here all appear to share this experience, and I suggest one line puff pieces to bolster the image are best disregarded.
9 months ago
Andrew Hilton
GOOD LUCK in getting an appraiser who is friendly, and also one who gives a real appraisal! We took in items which had even been valued in the 1000's ( by a far more famous LONDON Auction House) and to the appraiser that day - a mere £150!!!
People waiting behind us also had this experience- cheap offers for items they will get more for elsewhere.
Maybe it was the appraiser we had... I am sure the Auction House is a good one.
3 weeks ago
gregorio rivera
I have used roseburys on a number of occasions to appraise, value and sell. I cannot speak highly enough of the knowledge and service I have received. Excellent value and a much more personable service offered than some notable houses in London.
Always a pleasure.
7 months ago
Yves Champagne
Received very good advice about an item l brought in and for free. Was very impressed by the professionalism of the man who saw me
8 months ago
E D
Excellent service. Excellent quality goods
6 months ago
T D
Good selection and friendly staff
2 months ago
Tyren
Excellent customer service
2 months ago
Julia Anthony
Beautiful auction house in South London!
3 months ago
Ebony Tera
This appears to be an excellent company,run in an impressive mannerin an age where the notion of'service' is almost forgotten by larger,puffed up Companies.
I shall visit today to seek further info.
The fact that they bother to answer their reviews is a very good sign. These people actually care about their customers.
How refreshing!
8 months ago
Lisa Sparks
Dear Vicky Wonfur, if you are genuinely interested in engaging with clients would you tell me precisely what I get for paying 27.8 per cent plus VAT? It's rather like buying from Waitrose and then charging an additional 28 per cent for the pleasure of having shopped in their store. Numbers are rising all the time. The buyer's premium has became unstoppable. It grew from fairly humble percentages in the 1970s to its present enormous figure, partly because of the increasing numbers of private buyers who were happy to pay the extra. Will you ever bring this number down?
3 weeks ago
Gael Nath
A fantastic Auction House! Very helpful upon delivery and very professional customer service!
6 months ago
Jacqueline Bibbs
I have bought and sold with Rosebery's several times over the last year and I can't rate them highly enough. The staff are always very friendly, knowledgable and willing to help where they can. Overall a very professional auction house who can certainly hold their own amongst the other London auction houses.
I am also very impressed with the new look reception!
4 months ago
Lonnie Laster
Please do not buy from this company, the are con artists and regularly sell fake paintings and miss represent their goods. Once they have your money they will not refund it and you will end up in court trying to get a refund. Buyer Beware, they try and use pages of small print to assist the con!
3 weeks ago
Deatra Parker
I have bought several items from Roseberys in the past few years. I have always found the staff extremely knowledgeable and realistic. I have found them to be kind and polite towards me.
6 months ago
Trystin T
The sheer amount of dealers who refuse to buy anything from this auction house is incredible. The staff are rude and aggressive on the phone and are intent on ripping people off by charging extortionate storage charges after a few days post purchase ...whilst recommending packers who are equally extortionate! They really should get to grips with how many customers they have lost and refuse to buy from them because of their inflated ego's, terrible customer service and policies. One day Roseburys you will get a new MD who will start to listen to feedback and then amend this greedy and aggressive business model you retain with complete disregard for Internet buyers not in the room.
9 months ago
Larissa Miller
Love this auction disappointed after a sale charges were ridiculous
3 months ago
Felipe Sales
An absolutely bad experience. We won an item at the auction, waiting for the invoice but no news.
After a week we called them asking what's happened, they answered telling that our item was sold by another person, paid and collected by him in the same day of the auction !
Absolutely incorrect and not professional, unfortunately the first time that we have a problem with an English auction.
Very very disappointed.
4 weeks ago
Brooklyn Goodall
Courteous and efficient customer service! Wonderful auction house!
5 months ago
Joshua Sanders
I have used Roseberys a number of times and my experience has been the complete opposite of some of these reviews. I have found staff there to be incredibly knowledgable and helpful with their commission and charges completely transparent compared with other auction houses I have had the misfortune of dealing with. The recent refurbishment work has only added to the experience and has been extremely well recieved by all other customers I have spoken with. I would highly recommend Roseberys.
3 weeks ago
Erin Bury
This is the worst auction house I've ever been to in London. Zero star but Google says you need to click on at least one, in order to post review.
"Caveat emptor" at a whole new stratosphere: a snake pit, basically. Some staff members are nice, but boy, does the management suck or what? Been buying on and off for years, had a number of run-ins but the most recent and last purchase was truly icing on the cake! I mis-transcribed a lot number in the last sale and asked if Roseberys could help me auction it off next time, even though I was happy to pay the commission for the mistake I made. Answer:"No". Why? Because it was a horrible reproduction table which I had obviously overpaid when I left an absentee bid. It's fine when Roseberys’ staff misinterprets clients' instructions, but there is no let-up for a genuine mistake.
Just to put it into context, the last run-in I had was with Roseberys was about 3 years ago, with the snivelling “Director”, now masquerading as an Asian expert. This “Director” refused to honour a written commitment by his former colleague, a director who had left the firm. The earlier director had agreed to forgo commission on the most expensive lot at the next auction as a gesture of goodwill. On that occasion, Roseberys staff had written down my lot numbers incorrectly, and as a result I lost out on a lot which I really liked. So I thought the director’s offer to take the commission off the next auction was a nice PR job. At the next auction, I was rung by the snivelling “Director” saying as the earlier director had left the firm, Roseberys’ would not be able to honour his commitment and I was asked to pay commission on a very expensive lot. It was only after I had threatened legal action that he backed off and agreed to honour the written commitment. That happened 3 years ago, and since then I have only been back at Roseberys’ intermittently, as I became weary of their sharp approach.
Have you noticed that for all the negative complaints, the standard response is “We really value feedback..?” I wonder how these customer complaints were ultimately resolved.
I’ve closed my account.
10 months ago
Jake Hodges
My favourite auction house. Nice premises, very helpful staff and professionally run.
5 months ago
art esmeralda
I've had several really good experiences and the staff went above and beyond when I was collecting purchases recently with a small baby in tow.
10 months ago
Magali Lily
I have been using this auction house for many years and I find the staff extremely helpful, pleasant and very knowledgeable. Great auction house to grab a bargain and must be visited.
3 weeks ago
jim read
Have been to the auction room many times with my 'finds' they are always polite and give me a free appraisal, lovely staff not snooty at all!
6 months ago
Galina Rediy
Ordinary suburban auction house. My gripe with them is that their buyers' premium rate is as high as Sotheby's or Christie's while they cannot hope to provide a comparable level of service
8 months ago
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