Gates of St Albans FordStore
Ford dealer Gates of St Albans FordStore, 105 Ashley Rd, St Albans AL1 5DE, United Kingdom:
205 reviews
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Address: 105 Ashley Rd, St Albans AL1 5DE, United Kingdom
Website: gates.co.uk
Phone number: +44 1727 228291
GPS coordinates
Latitude: 51.7495810Longitude: -0.3051907
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reviews
Larry Cole
I am super happy with my newest car purchase, from Gates Of St.Albans. Tom Patton was brilliant from the moment I stepped on to the forecourt. He was friendly, helpful, patient and he went out of his way to make sure I was happy. I was really impressed that he managed to work wonders on making the exhaust look like new, even though he was unsure it was salvageable. Thank you so much Tom for everything. I love my new car????
4 months ago
tina josh
I Purchased my car from here and paid 14k upfront, the alloys were curbed and needed repair, I was told the alloys would be completely repainted but this wasn’t the case instead there on site smart repair guy did a Poor job on the wheels and just blew on some paint over the edges I immediately made it clear I wasn’t happy with the wheels and was told that they would be re-done, 12 months later and here I am writing my review, I have tried contacting gates of St Albans regarding this issue, I have sent emails to the branch these have been forwarded to management by Neil since then I have made numerous phone calls over the past 12 months to try and get the matter resolved and have always been told the manager is busy and he will call you back I have been constantly having to put up with this very poor and unhelpful customer service for 12 months and I would like to think that this is not acceptable behaviour in a place such as Gates Ford, as a customer I feel completely let down by this dealership upon purchasing the car I had incredible customer service from Neil Who was very helpful and supportive throughout but unfortunately as soon as they had my money that’s where the great customer service stopped. I have tried to resolve this through the branch on many occasions and found that they haven’t resolved the matter and have simply chosen to just ignore me as I have had absolutely no reply to my calls or emails. I have attached pictures of my alloys and the permanent staining to the alloys that I have to put up with due to the poor smart repair which was carried out, I was hoping to resolve this Matter without legal action but with over 12 months of chasing the branch what option do I have..... I had previously left 1 star review but I have updated to 3 stars because immediately after leaving this review I was contacted by Guilford Tulloch the Aftersales Manager who dealt with this instantly and had my wheels completely repaired within a week which I believe is outstanding considering all that I have previously stated. I am very thankful and the wheels look amazing, I just wish that I would have left a review sooner to get all this resolved many thanks to Guilford Tulloch you were very professional
3 months ago
Christie Chabassol
These guys are the epitome of awesome customer service. I had visited another ford approved garage before coming here, who kept my car for 2 days and didn't do a thing so was setting myself up for disappointment. But these guys were awesome, Jo in the bookings team was super friendly and the guys at the service centre were super friendly too. Dropped the car in the morning and it as ready a few hours later, they also ordered a part for me and will let me know when it arrives. Very impressed with their service, would definitely go back even though I'd have to drive for over an hour to get there.
5 months ago
Cahandra Wilbourne
1st class dealer
5 months ago
Domingo Alvarado
Very efficient top quality salespeople excellent range of vans shall return soon
1 month ago
Richard Wagor
Pani took me through my purchase from start to finish. He was approachable and friendly and not pushy at all like car sales staff I've dealt with previously. Nothing was too much trouble and that was maintained with after sale care, replacing the car key battery after a week of having the car. I'd happily recommend to friends and family
4 months ago
Tiana McNain
Thank you Neil.
Great salesman made buying my first car very easy and a pleasant experience. 100% going back when it’s time for a new one.
Would recommend to everyone.
4 months ago
Xu Miao
Dropped my husband off with his car to have a service. He was in and out in 5 mins. It was the same service when I Dropped him off to pick it up. The service dept seems very well run.
2 months ago
Mallory Herb
PANI at Gates of St Albans Ford is AMAZING!
First time in 14years I have had the most easy experience buying a car, flexible, efficient, accommodating, great professional but fun personality. Listened to all my needs and wants in a vehicle and match it ! Customer service was way over 5* , he went over and beyond ! He is a complete asset to FORD !!!! Definitely be going back to him !!!! Thank you
4 months ago
K J
Excellent service and great communication. I never felt rushed, made the whole process very simple.. Would definitely use again..
3 months ago
Jen Koch
Recently was sold a car with the assistance of Liam Wardle one of the salesman. He has exactly the right attitude - not overpushy but knew enough about each model to meet my needs - asked lots of good questions!
My advice if you are buying a car is to ask for Liam Wardle every time!
1 month ago
manovathi Natarajan
Unfortunately the after sales experience is absolutely rubbish, paid 24k for the car with 4K on the clock 1 k later the car goes wrong and after many phone calls ended up taking into my local dealer to fix. 2.5 weeks later I get the car back!!!
Happy to sell you a car, but didn’t even get a courtesy phone call when the car went wrong
3 months ago
Edwin Hall
Having bought a Ford with a full dealer service history I thought I’d fork out the extra to have it serviced by quality professionals at Ford. I took the van in for service and received a call mid-way through the day informing me of what needed doing. I was told my brake pads were dangerously worn out, 'metal to metal' was the phrase used, and this seemed odd as the sensor had not indicated such. I suggested this to the customer service agent and was informed the sensor is only on one pad and so they may have worn unevenly. I suggested this in itself may be an issue and was told it was not. (Seems like a sticky piston if so) I was also told the rear centre brake light was faulty and needed investigating at a minimum charge of £125 plus any required parts.
It seemed to me that if the brake pads were wearing unevenly then one of the pistons was seized and this should be addressed instead of just sticking in new pads. So I opted to collect the van and have the work completed else ware.
The brake pads were in fact fine, not worn down to the sensors at all. I was simply lied to.
The rear brake light was in fact of normal filament style and a new bulb at 69p solved the issue.
I was left dumbstruck that the official ford dealer could be so disingenuous. It is very hard to see how these could have been accidental. When I tried to talk to the customer service agent I was met with a very dismissive attitude.
It was only when they had the cheek to ask me to come in for another service that I felt obliged to hopefully stop others getting this level of service and write this review. The scary bit is that if I didn't question them I would have just handed over a considerably larger amount of money and been none the wiser, never realising that I’d been conned.
Service date 25/02/20
4 months ago
John Rolf
Tom P was absolutely fantastic! Very knowledgable in the cars available, and made the whole process really easy and straight forward. I'm really happy with the car, the service Tom P gave and would recommend this garage and Tom to anyone looking for the next new car.
5 months ago
Hunter Clark
Prompt efficient after-sales dept experience. Vehicle health check videos very helpful.
2 months ago
Trinity Gilbert
Fantastic service from Pani @ Gates, couldn't have been more helpful and professional. Very happy with my purchase and was made very easy, impressive in these current times! Thanks again, would definitely recommend gates.
5 months ago
Barb Mueller
Thank you Neil for arranging my New Ecosport, great service you made the sale a very easy and stress free for me. I have recommended Ford Gates to all the family.
3 months ago
Susan Conger
Very promt customer service and a courteous friendly staff. Excellent.
2 months ago
Medvedevel Medvedev
Interested in buying a new or used Ford then this place is for you.
Friendly professional staff with some great deals. Ask for Mita if wanting a great deal on a new Ford.
5 months ago
Manny Ramirez
Neil was excellent throughout. Professional and courteous at all times. Thanks
5 months ago
Sara Siddiqui
We were looked after really well by Neil, he went above and beyond to find us a really good deal on a new car and was happy to go through lots of different financing options to find one that suited us. He listened exactly to our needs and was super helpful throughout the process. Really pleased with the service we received! The showroom and test cars were also all set up really well to protect against Covid, so that was really reassuring.
8 months ago
Michael Ryan
I've had the pleasure of dealing with pani from gates st albans and he has been a super star. I'm not easy to please but he has been brilliant and today i have driven away in the perfect car. thanks again.
4 months ago
Calvin Warren
Great service, car was perfect. Thank you Elliott for sorting out for me A++ service
8 months ago
Russell D
Great sales people very fair prices and you get a professional service by everyone.
4 months ago
Stanislav Andreev
I am unimpressed at the customer service at Gates StAlbans. I wish I'd read more reviews before going here. I believe my issues weren't listened to/taken seriously, rude is how I'd sum up the service. I have never felt compelled to write a negative review nor had an issue with another garage. If I could leave 0 stars I would have. I ended up finding a much better local garage so unhappy with Gates. Won't make the mistake of using them again. I was expecting better from a Ford garage.
6 months ago
gabriel LeFlore
Nice easy to place to deliver friendly staff
3 months ago
Kate Taylor
We managed today to experience car buying as it should be. From initial enquiry to picking up my Ford Edge today the salesman Pani has been nothing but exemplary. Seamless and nothing was any trouble. A credit to the profession and we’ll certainly recommend Gates Ford & Pani to anyone seeking a new or used Ford ????
5 months ago
Velma Stevens
its a bit further than i wanted to go to have my car serviced
But they are a professional outfit. At least you get a video telling you the problem with your car and the solution to putting your car correct.
3 months ago
kitchoy Caliao
Staff were friendly and helpful.
2 months ago
Travis Wiltshire
So today i had the pleasure to pick up my new car from gates of st albans fords today. I would just like to say a massive thank you to Pani for being amazing from the day i enquired about the car on line to the very end and collecting the car. Amazing service and he even allowed me to leave my hire car with him and he went out of his way to return my hire car to enterprise for me. Fords you have a very good sales man in Pani. Thanks again mate
6 months ago
Bernerd Cannavan
Upon making an initial enquiry online I had the absolute pleasure of Pani responding. Not having changed my car for 15 years he made the experience hassle free with his easy approach and professionalism, keeping me updated with regular messages and photos thus ensuring everything was in place to meet the agreed handover time frame. Sometimes Sales people can come across as pushy and overbearing but not so with Pani who was easy to talk to and went above and beyond to ensure all my requests were met with my new vehicle. Although very sad to leave Monty behind, I am extremely happy with Lt. Herby and looking forward to going on some new journeys together. Thank you Pani for everything and keep up the good work - a credit to yourself and Gates.
5 months ago
Danny Gilmore
Another visit to this particular ford dealer and still happy. Shorter than advised.
Had bad experience with four different ford branded dealers. (long story).
7 months ago
Susie Cortazar
Made an appointment to David in Sales to see a Ford s max. I waited and waited as David's previous appointment overran. In the end, I didn't get to meet him or see the car. I called to try and rearrange another appointment, but never received a call back. I won't be wasting my time here. Hartwell Ford in Hemel Hempstead were more than happy to take my business. You're customer service is dreadful and you should not be leaving customers waiting like this.
10 months ago
charles young
Great service very knowledgeable and easy to talk to.
4 months ago
samantha pursell
Travelled all the way from Glasgow to pick up my Ford Galaxy. I paid the asking price in full 1 WEEK BEFORE as the salesperson wanted to close his sale.
Got there I noticed a small crack on the windscreen and bumper damage. There repair guy for windscreen not available and I live in Glasgow I had no choice to drive it back up.
The attitude of staff appalling and a couple of staff members said could sell that car twice over! ( not a good thing to say to a customer)
They offered £85 and a tank of fuel.
The window is costing me £50 to repair and the bumper is costing me £250 + VAT
The reason I bought from GATES was it was a ford dealer.
Unprofessional in my option and the salesperson David (a nice guy) but really needs to check his cars.
I am very stressed and contemplating taking legal advice.
WILL NOT BUY AGAIN FROM GATES!
3 weeks ago
Mylinda Cash
Gates of St Albans are the lowest quality dealers when it comes to mechanic works and customer service. do not buy a new transit van.
the new vehicles are not fit for purpose. when they go wrong at the fault of bad workmanship at this dealers they discredit you as a customer instead of looking at their catastrophic failures
avoid like covid 19 & the plague
4 months ago
Christopher Lewis
Helpful reception and sales team
2 months ago
Eric Zaharko
I was very impressed with the efficient way Gates of St Albans dealt with me when I dropped off - and picked up - my car for its service and MOT. All the necessary precautions were followed to the letter.
8 months ago
Benjamin Caradine
Been going here for years, always same great service.
6 months ago
Lisa Kreie
Prompt service. Covid procedures implemented. Polite and friendly staff.
7 months ago
Ryan Wing
We were so fortunate to have had Neil answer the phone to us. From the initial 'we're not sure what we want' discussion right through to delivery we were treated with such care and thoughtfulness. Thank you so much!
10 months ago
Noris Baltazar
i come wuith 2 car and thei fail the m.o.t i go to others service i pas the m.o.t they try to take your mony creating one huge story from nothing... i dont recomand if you need service for your car plus is to expensive to much..
8 months ago
Dennis Hamilton
Satisfied with service and quality.
4 months ago
Annie Blalock
Wonderful staff,excellent Grace helped with the sale and purchase of our new vehicle, the whole experience was so smooth.
11 months ago
Thelma Furnell
Work wasn't finished again.have to take more time off work to bring car back. This happens everytime you book your car in for service. Very disappointed.
3 weeks ago
Jeana Zayas
Can't thank Liam Wardle (salesman) enough for his extremely easy sale on a lovely ford fiesta
11 months ago
Sandra Cooper
Fantastic customer service.
We drove past 140 miles to buy our daughter's first car and couldn't be more happy with the decision.
The Sales assistant, Liam, was brilliant, trustworthy and very helpful. His help and advice was the decision point to buy the car.
The store itself is a good one, with a big variety of Ford cars, keeping true to the quality of the warranty used cards that Ford have.
The knowledge and experience shown by the sales assistant is a credit to the team and made our decision making much easier.
You've just earned a loyal customer!
4 months ago
Aileen N
Very happy with the service! Very professional people. We bring our car with big problems and next day they called us and they have sorted. We been really excited for the hard work which they are doing. Many thanks, guys. Best ✅
2 months ago
Maria Garcia
Very happy with the service I received the other day. Initially the wait time was a bit excessive but they managed to get my car serviced in 2.5 hours. The people on the front desk in the waiting room made that wait all the more bearable. Thanks a bunch to Michelle, Ciro and Paolo for the friendly service, good chat and for pointing me in the right direction to Morrisons for a sandwich!
2 months ago
Jean Hoadley
First time I have had my car serviced at st.albans I have always gone to potters bar so not sure yet
8 months ago
