JCB Group (Head Office)

I recently purchased a renault trafic passenger sports from the medway team, Callus West, Glen Duck and Nigel Fowler. Very professional from start to finish and I felt well looked after. Because of them I would recommend JCB Group to anyone, well done guys.

Exceptional customer service from Callum West in the part exchange of my car this weekend. He was so helpful, friendly and professional in finding me the right car and has continued to keep me informed throughout the process. I couldn't recommend JCB Renault more highly!

I am really sad to say that there is an obvious communication issue between JCB branches, and an overall lack of basic customer services. We had an issue with a pre-owned 3 year old very low mileage car that was eventually rectified (fingers crossed), but not after quite a few phone calls, broken promises on call back's and a frustrating and very worrying long wait for somebody to actually give us an update on the progress of the repair. PLEASE NOTE : Under The Consumer Rights Act 2105, buyer's of NEW and SECONDHAND cars from DEALERS have legal rights. My advice is DON'T be FOBBED off by anybody at JCB.- The LAW is on YOUR side. IF your not 100% happy, then complain. The Act states the car must be “of a satisfactory quality”, “fit for purpose” and “as described”. (For a used car, “satisfactory quality” takes into account the car’s age and mileage.) You have a right to reject something faulty and you are entitled to a full refund within 30 days of purchase in most cases. Any fault found within the first 6 MONTHS of purchase is presumed to have existed prior to delivery. The dealer gets their ONE chance at repair and, if this is unsuccessful, you can go down the replacement or refund route. YES you heard that right...6 MONTHS from purchase !. *Note* if you choose the latter option, the retailer is allowed to make a deduction based on the use you’ve had of the car after the first 30 days of ownership. You can also choose to accept financial compensation if the fault can’t be easily fixed and you’re happy to live with it. So just to re-cap, JCB Group, PLEASE treat all your customers with respect, get your customer service in order, and accept your mistakes. The comments above are true and accurate and have been shared to help current owners and potential purchaser's.

We purchased a car from JCB group. Jon Hawkes was at our service throughout, very kind, polite and professional. He is very patient and made sure all our boxes were ticked. Thank you Jon. You are a true gem for that company. Keep it up with your good work and best of luck for the future.

Bill made the whole transaction easy. Fantastic service from start to finish, kept me up to date throughout the process which was very reassuring. Personal service!!! On the day of pick up i got an in depth intro to the car. And a subsequent phone call to check everything was ok. Thanks Bill!

I have been sold a faulty van from Sittingbourne branch. The branch and The JCB group as a whole are refusing to deal with it. I have requested to return the vehicle within 14 days and they have refused. The roof has been damaged prior to purchase which causes extremely loud noise when driving above 50 (the test drive was directed by them so no high speeds...conveniently!). The front bumper is falling off. The person that sold it to me (Matt Mclarren) actually damaged the bodywork when demonstrating that they have attempted to fix a faulty deadlock on the side door and then suggested we continue to sign paperwork. The van was still filthy, on the day I came to collect, despite being told it would be cleaned. Damaged wing mirror was not replaced as promised. Cables hanging off under engine bay. All 4 tyres almost illegal tread depth. All 4 sets of brake pads and discs need replacing. ....And dispite the above I have still been charged £12,700+ 7.74% interest for a Fiat Talento!

What brilliant service! I was looked after by Bill Ripley-Duggan and I really felt that Bill was prepared to go the extra mile to help me. Bill was incredibly helpful without being pushy and his costumer care is excellent. Thoroughly recommend!

Huge thanks to Laura at JCB Ashford – who made the whole experience of buying my new car so lovely. She worked hard to get me a great deal on my clean car – and the customer service was amazing. It is the only place I will buy my cars from in the future!

Excellent customer service. Bill was really helpful and made the whole purchase really simple and stress free. I would definitely use JCB again.

Great service at JCB group Skoda Crawley, Bill Ripley-Duggan offered consistant, professional, high quality service.

Great service, friendly staff especially Sue from Citroën service who was very friendly and made me feel welcome and kept me updated through out my time there.

I've had only very positive experiences with JCB, repairs under warranty no problems, courtesy car always available, great after care from them

I am hiring the car from Hidsons, the company changed the name, sales person etc. and nobody notified me. The car had several issues, I have tried to contact the company email for almost 3 months no response. after 1 email bounced back at that point I decided to contact Hidson by phone and they confirmed the changes of the company name and the fact that the sales person left the company and they did not have access to my email correspondence with their sales rep. email account. I have tried to get support and this is the response I have received from Mr Jonathan C Bischoff the Managing Director of The JCB Group: "Thank you for your email. For the record I operate 18 dealerships across the UK and employ numerous senior managers who are quite capable of liaising with you regards your issue. I take exception to your attitude and rudeness , feel free to contact any body you like , it’s my business and I will respond as and when I can. I suggest there is little chance of us ever meeting your expectations so therefore recommend you take your vehicle elsewhere as originally recommended by my staff in the hope that they can meet your requirements. I shall advise my staff of my suggestion. Kind regards Jonathan"

If you buy a new or 2nd user car from JCB, really consider their serviceplan. I pay £20 per month (approx), and the basics are covered. I have always found their service great, and unlike the other reviewers experience, the valeting was done very well.

We purchased a Golf Gti from JCB after searching for the best price online. We dealt with James Callaway who was brilliant, really efficient yet friendly and always quick to answer any questions we had. Plus the price we paid was unbeatable to be honest.

I found all the staff friendly and helpful in sorting out a couple of minor problems with my Golf. The business has obviously worked hard to ensure that they provide excellent customer service which forms the backbone of customer loyalty.

I TOOK MY CAR IN FOR ITS MAJOR SERVICE. IT CAME OUT WORSE THAN IT WENT IN. After collecting it from them after the service I noticed it wasn't quite right but thought nothing of it and hoped it would correct itself. A week later the engine management light came on. I reported this to the manager at JCB Medway who denied all responsibility and furthermore stated his engineers would look at the car again for a fee of £99 an hour plus a sixty pound initial charge for the diagnostic test. I took it to a friendly independent garage and explained how I had been dragged of the coals on this by JCB Medway and he also pointed out to me other parts of the service JCB Medway had left out i.e. neglecting to clean the battery terminals and greasing them also other part which would do himself on a servicing if I had taken it to him. Sufficed to say I paid £299 pounds from JCB Medway for that servicing and I am still paying out now to rectify the problems there have caused. I am having to take time out of work to drop it into garages and to them it makes no odds. “OH THIS WORLD THAT HAS SUCH PEOPLE IN IT!!” When I first booked it into JCB Medway the receptionist took down the wrong details of my car so when I went in they had no record of me ever making a booking and where going to just send me on my way. They look like a nice bright shiny company but in actual fact. JCB Medway make out they are doing you a fever but really there have you of a barrel and give you ten of the best with your pants down. I asked for a call back but no one called back. I was fobbed off three time, the excuse being not available, or the system is down or in a meeting we will get back to you. Which there never did. I had to get back to them every time. This whole thing is causing me so much stress and still it’s not fixed. I have to take time off work on Wednesday to drop it off to a garage the will take a look at it and even then it’s a case of figures crossed that the fault made by JCB Medway is rectifiable. The red light for me was seeing the customer before me complain about how the service he had just paid and waited for had come up negative when he was adamant that there was a fault present in the car. I would like to speak to him now about our experiences at JCB Medway because that would mean two unhappy customers banging on JCB Medway’s door. Go there at your peril you may be lucky but then again you may find yourself like me up a creek without a paddle.

Not bad