Caffyns Motorstore
Used car dealer Caffyns Motorstore, Orbital Park, Monument Way, Willesborough, Ashford TN24 0HB, United Kingdom:
28 reviews
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Address: Orbital Park, Monument Way, Willesborough, Ashford TN24 0HB, United Kingdom
Website: caffyns.co.uk
Phone number: +44 1233 273476
GPS coordinates
Latitude: 51.1278930Longitude: 0.8957920
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reviews
Austin Moore
Let the buyer beware.
I purchased an eight thousand pounds car in February 2020. It suffered electrical faults almost immediately and due to covid lock down my warranty expired. It was off the road for over seven months. I sent emails and called the customer service line but the manager said he didn't know about the issue. The car was sent back in first two weeks but due to covid the site locked down, understandable.
So late last year I get vehicle back on the road after much expense. The guy who sold me the car made a courtesy call to see how the car was and I told him the story, he said I'll ask my manager if we can do anything, silence.
I put a one star review and the manager calls saying he didn't know despite me sending emails, calls and speaking to the salesman who sold me the car.
I'm told by the manager he is disappointed he wasn't told despite at least three different people being informed at the site. He goes on to say he considers each customer family and offers me a free service.
The clutch and gearbox then fails and both need replacing, manager of sales informed. He then sends email saying they will hold service until I need it.
He could have offered some help in reduced rates for repairs as he was told the car has only been drivable for only a few months since I bought it.
The car has been on the road for about six months since purchase. They knew about all problems I had with car (I have proof of each email and call in case they want to dispute).
An eight thousand pound car has cost me nearly eleven thousand pounds.
Whoever said "let the buyer beware" was probably bleeding from the wallet.
Please, no one from caffyns call me, I just won't believe you.
1 month ago
Marjorie Wang
We were very pleased with our experience purchasing a car with Caffyns. Communication was prompt, from setting up the test drive to answering follow up questions as they popped up, and we found James and Richard very helpful and easy to work with. The deal we got on our car was very competitive, as it was on par with some of the more basic models of the same vehicle we had looked at elsewhere. Couldn't be happier with the service and care we received, and are happy to recommend the business to others.
5 months ago
Jaime Flowers
Top notch service from start to finish, made buying a car really easy and painless even during the current pandemic. The salesmen are friendly, knowledgeable and professional and were a great help all the way through the process. Would definitely recommend.
5 months ago
jennie polk
Great customer experience. James and Richard were brilliant and really helpful. Lovely and clean on pick up too. Would recommend ????
7 months ago
Naddie Naddie
Great customer service and no pressure to buy. Mike was very helpful and easy to deal with would definitely recommend using caffyns.
7 months ago
Mohammed Albarki
Super confusing experience. Initially responsive but salesman went quiet and hasn't responded to chaser. A real shame as I was keen on the car.
2 months ago
Janet Roach
I bought a Mercedes E class last year. They gave me wrong locking nut for the wheels.
It’s been one year they haven’t solved the problem yet.
I called numerous times and send them e-mails. They have not bothered to reply.
I had a Problem with the tyre but could not change it. AA could not change it.
They put my life and my family’s life in danger.
Zero after sale customer service.
Avoid this place.
Buy from somewhere else
If I could give them zero star I would
Horrible customer service
3 months ago
evelyn rivera
Could not speak higher of my experience at Caffyns Motorstore, although I did not purchase a car I had a test drive with a young lad named Connor who was nothing but helpful. He filled my brain with lots of information and was patient and understanding of my situation. I will be ready to purchase my new car by the end of the year, and will be definitely be paying the motorstore and Connor another visit. If you are looking for a truly pleasant car buying experience with salesman who listen to your needs and make you feel welcome them this is the place for you!
1 month ago
pekka jorone
We traded in a vehicle for a used car here today. Excellent service, good information, well prepared and explained documentation and friendly but not pushy service. Conar, the salesman, was extremely helpful and professional. Would definitely recommend Caffyns for anyone wanting to buy a quality used car with confidence,
4 months ago
Dale Smith
I booked a drive with them as it was a hour and half away and when we got there the car was not ready to drive as they had put diesel in it when it was a petrol car and had two bald tyres which I was told by the sales rep all the tyres were good sales assistant didn’t seem to know anything about the car and tried to sell me extras I told him I didn’t want and wanted me to pay throughout finance when I had cash payment I then had to arrange a second test drive because of this and when I went back for a second time the car was running fine but no new tyres had been fitted and had to wait for another hour for this to be done on getting In got in the car to drive away I found that the sd card for the sat nav had been removed and was told it would be sent out to me and didn’t turn up for a further two weeks after a phone call and was told it was removed and given to a reps friend i am still waiting for warranty paperwork to arrive I’ve had the car a month and a fault has occurred with the rear brake light which the warranty won’t cover due to being led units which Mercedes have quoted me over £200 to replace I would not recommend them due to silly mistakes and having to chase them up and a useless warranty
4 months ago
Kumar Kishinchand
Couldn’t recommend Caffyns enough, and especially Conar who was fantastic from start to finish and found me the perfect car. He was so helpful with answering all my questions as well as making it a smooth and easy process. If you’re looking for your ideal motor head over to these guys!
4 months ago
Michael Lund
Very good company
1 month ago
Ana Rosales
Had a really good experience. Helpful staff not pushy at all. Would 100% recomend.
9 months ago
Keith Hendrix
Bought a car from this dealer. Was very impressed by their service. Didn't give the hard sell on the two products they were offering (warranty and GAP insurance). Took the warranty because it was a great deal, sorted out my own Gap and they accepted my choices without any attempt to dissuade me otherwise. Gave me a good trade price. Prepped the car well before I picked it up. Sorted out some missing documentation and even sent me a touch up paint set as a freebie.
Special mention for Tony who did a great job of keeping in touch and ironing out minor issues for me.
Highly recommend this company - at least their used car section in Ashford - based on my experience.
5 months ago
Keith Leak
Joe was such a lovely man very helpful and very easy to get along with
7 months ago
Jerome Blue
Bought a used car from Caffyn’s (and traded in my old one). Despite being far from where I live, I’d definitely buy from here again and would recommend to others. Conar (the person I dealt with) was professional, knowledgable, friendly and not at all pushy.
1 month ago
Scott Karen
the one star for answering phone i agreed a price for a car over the phone and asked for delivery charge "salesman"said he"d ring back in 15 mins ,that was 4 days ago. its a buyers market out there Caffyns must be in the lucky few who can pick and choose their customers
5 months ago
P Rosenberg
Very professional team,liable and trustebel haily recommends to ALL buyers. Thanks Alex Busby and entire team.
3 months ago
Rashad Payne
Great service, very fast turnaround. Very friendly and professional staff.
9 months ago
Karin Lehnigk
The customer service was top class from Conar dealt with my offer of my car and great price on the new car Fiat 500 which is in excellent condition then did my finance and delivered my car and took my Beetle away from East Sussex back to base in Ashford.
I would definitely buy from them again. Thankyou Conar the best salesman in Kent.
To Conar’s boss, “ watch out he will be after your job”.
1 month ago
Maryam Maqbool
Nice guys with good cars at a fair price. Good experience purchasing a used vehicle.
5 months ago
Gibson Rowe
Lovely cars on display
7 months ago
Kristi K
Excellent staff friendly
3 months ago
Michael Corbett
Not the car selection for us but great place..
5 months ago
Mista MistaByDaPound
Not for us.
7 months ago
irish popeye
Helpful professional staff
5 months ago
Heath Young
Friendly service helpful not pushy
6 months ago
Sheena Noel
Niste preturi bune la masini
7 months ago
