Dinnages - Ford Main Dealer - Haywards Heath
Ford dealer Dinnages - Ford Main Dealer - Haywards Heath, 22-24 Wivelsfield Rd, Haywards Heath RH16 4EQ, United Kingdom:
61 review
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Address: 22-24 Wivelsfield Rd, Haywards Heath RH16 4EQ, United Kingdom
Website: dinnages.co.uk
Phone number: +44 1444 440116
GPS coordinates
Latitude: 50.9915170Longitude: -0.1009282
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reviews
Teresa Rambo
This was my first visit to the Haywards Heath Branch for a service. The Burgess Hill branch is still closed. The service took just under 3 hours. I was told when booking car in, if dropped of 15 mins early would be done in 2 hours. I had to wait around as I don’t live in h/h. I had No explanation or apology for delay. When I asked after 2 hours if ready, it still hadn’t been washed. After another half hour the car was ready.
The Car just wet, not clean. I complained.
The Car was taken for re-wash. It Came back still dirty. Not valeted at all inside or out. I had No details of what included on service and no video.( I had a video when taking to b/h) I always check what’s been done .I Queried about the Air filter and oil change the lady had to look up to see what had been done on her job sheet. It Doesn’t tell me on mine.looking on my paper work ( tick sheet of what’s checked)tyre pressure there is a mistake. I Just don’t feel good about this service. I’m Very disappointed with experience as a whole.
3 months ago
kelly hagood
Great service,. From start to finish. Olly has done a great job with my Focus. Took care of everything I ask for (and believe me i have asked loads of questions). Always happy to help, and provide all the necessary explanation as this was my first HP car. All in all recommend them 100% especially in those challenging times for all of us
3 days ago
Manuel Mendoza
They kept me fully informed about the repair to my vehicle at all times. Not only that they cleaned and valeted my vehicle too. Absolutely brilliant
4 months ago
Lisa Jennings
Have had a fantastic experience with Dinnages Haywards Heath. Olly has been so helpful, friendly and an absolute pleasure to deal with. From ordering my new Ford, I was kept apprised of any updates with the order and given excellent service throughout the whole process. I am now enjoying my shiny new Fiesta ST Line! I would highly recommend and will be passing on my recommendation to friends and family!
4 months ago
Sirisha Garikapati
Wonderful experience. The sales people are fantastic as always. Have bought cars from Dinnages for 30 years and they have always been very helpful.
7 months ago
Nat Man
Excellent service from this garage again. All work completed within agreed time.
6 months ago
Tanya Turner
I recently brought a Ford Kuga (Used car) 2016 plate from Dinnages Ford in Haywards Heath and I am happy to able to say that my experience with them not only was 100% enjoyable it was well above what I expected from them.
My old car (not a Ford) decided to give up the ghost and I just popped in to see what they had to offer in the way of used cars.
I have to say that they really went the extra miles with me and my situation. We live in France so a car failure while travelling is a little difficult to cope with. While my old car was on its way to another garage (it's final resting place) I looked at what Dinnages had to offer just as an idea of my way forward and not swimming back to France. I thought may be if I just had a quick look around I could see what my options might be, the first person I met was Chris and I explained our situation he was really understanding. After chatting for a few minutes he explained that if we saw something we liked may be they could help us a little quicker than normal.
My wife also decided that she would look around and when I found her again she was sitting in a 38,000 pound Kuga talking to Bella one of the sales team. After informing my wife that was a little beyond our price range we found a brilliant 2016 Kuga that was perfect for us.
At this point we dealt with Steve Brown the showroom manager who I got on well with as we knew a few of the same people in the car industry from years ago. Steve is what I would call “old school Legend” and I believe has worked there since the 1980s. Anyway we test drove the car loved it and decided to buy it.
The day we picked up the car was Steve's day off so we dealt with Olly a great young family man with tons of get up and go to him and his personality, the perfect attitude to start the day right!. All went very smoothly and we are very happy with the car.
We had one issue with the air conditioning which they fixed for free with no problem and even let me use one of their cars while they sorted it out, which I thought was very kind of them.
In the future we will now use Dinnages Haywards Heath when we are over in the UK (which is a couple of times a year) to have any servicing done and anything else but I have every faith in what we are now driving. It is a really lovely company to deal with and nothing seems too much trouble for them to help you with.
Sorry my review is a little late, we brought the car in September this year, but I wanted to see how we got on with it so basically 10/10 over the moon and would highly recommend anyone interested buying a Ford to use this company in Haywards Heath.
Happy Christmas & New Year to all of you at Dinnages Ford Haywards Heath especially Steve, Olly, Bella and Chris
3 months ago
Kyle Hermiston
I dropped my car at Dinnages, Haywards Heath after I could not start it (AA helped me get it there). They said I could leave it there until they had a space to diagnose the problem. They said it might be end of week, beginning of next before they could look at it due to staff shortages. I appreciated them taking it in and that is what the 1 star is for.
1 week later I received a call to say my dual mass flywheel had seized and I needed a new one, a new clutch slave and a new starter motor (despite me having a new starter motor fitted only 2 months before). When I researched this fault I had none of the symtoms associated with it. They quoted me £1240 for 'non-genuine parts' and £1500 for 'genuine parts'. I took my car home and got a mobile mechanic to give me a second opinion. He found there was a loose connection to the starter motor and fixed it within 10 minutes.
I will never trust this garage again. Not only did they misdiagnose my fault but I had to chase them every time to get an update. I do not have the money to pay for faults I do not have. I want to spend it on my family.
It's immoral and disgraceful and I don't know how you can do this to people. I am just thankful I didn't get the work done.
3 months ago
Mobile Legend
I recently bought a Fiesta from Dinnages at Haywards Heath and was looked after by Olly. I found him to be professional, friendly and very personable. Honest and I thought he was genuinely interested in doing a good job. The handover was smooth and everything that was said they would do was done. I thought the customer service was 5 star and so is the car!
7 months ago
Wendy Parker
I have just bought a Ford Fiesta Titanium from Dinnages Haywards Heath. Our salesman was Olly this time, he was great! Friendly, professional and obviously knew his job very well. We ordered my new car and he kept us updated on when it would arrive etc. We picked it up well within the expected arrival date and Olly took me all through the paperwork and the many new gadgets to me on the car.
Great experience, well done Olly and Dinnages.
2 months ago
Chelsea Graham
Had a great experience buying from these guys. I Bought a new Fiesta ST-2. Staff were friendly and helpful. I had Olly as my salesman and he did a brilliant job start to finish. He always kept me updated. They even arranged to pick me up from the train station when they got the vehicle in!
Would recommend if you want a simple buying experience and friendly, helpful staff! 5 Stars!
Cheers guys.
5 months ago
Lazindie Hager
Good staff and great after sales service. I've bought two cars from here and the service was very good.
2 months ago
Joseph Merryweather
Whenever I visit this branch, I always receive a warm and sincere welcome. I am fortunate enough to have my dealings on car sales with Bella and always get a big smile and a cup of tea. All the sales people seem very pleasant and from what I understand from a few other of their customers, all are trustworthy and honest. The service department thus have have proved welcoming and attentive. I am yet to have the first service on my car and feel confident that it will be carried out to my satisfaction. I have over the years dealt with many car sales etc and must say, Dinnages, Hayward’s Heath, really cuts the mustard. Thank you all.
1 month ago
Taras Bebko
From the first call from Ollie after my initial enquiry, the part-exchange of my 2 Fords and taking delivery of our new used car was dealt with fully to my satisfaction. Whenever we visited the showroom we were greeted with a friendly and helpful staff. I would definitely recommend Dinnages Hayward’s Heath - and found Ollie a joy to do business with.
1 month ago
Jason Swauncy
Very smooth buying experience. Olly and Steve were both very friendly, professional and enthusiastic. Knowledgeable approach without being pushy. Highly recommended.
7 months ago
Holden Starks
Excellent service throughout the part exchange process. Thank you Olly for your professional, informed and friendly approach.
2 months ago
Kenneth Collins
Absolutely love my new Ford Fiesta ST2 which I took delivery of last week. I would highly recommend the sales team at Dinnages Haywards Heath for their professionalism, patience and efficiency. If you want to find the right car for you I suggest you go and have a chat with the guys and girls at Dinnages.
5 months ago
Derek Snodgrass
Absolutely flawless! Dinnages Haywards Heath made the purchase of my new vehicle a delightful and seamless experience. From taking the vehicle out for a test drive, arranging the finance, through to making the vehicle ready for pickup I could not have asked for better service. Steve was always available, friendly and extremely knowledgeable. I had good advice and a comprehensive induction to my new car along with excellent customer service. Thank you to Steve and to Dinnages for my lovely new vehicle.
1 month ago
Abby Webb
We have never bought a brand new car before and weren’t really sure about the process and how long it would take before we could pick the car up and after sales service. Bella Broyd at Haywards Heath was amazing we were guided through the whole thing efficiently and professionally. Our time dealing with Dinnages was extremely positive and I have been recommending them to everyone who has commented on how lovely the car is. Thank you Dinnages, Bella is an absolute asset to you
3 months ago
sebastian ghising
Great service. Very helpful after having our car written off and the delay getting and agreeing the insurance pay out. The car my wife liked was held for us while it was all sorted. Thanks very much to all the sales team.
4 months ago
Timm Bryant
Excellent Service. We recently bought a car from you which, we love it. You have been really helpful to us. Many Thanks.
9 months ago
Daan Breur
Came to pick up my Mustang GT, great communication from the start and excellent hospitality. My deal was mostly a phone deal, just came in to collect the car. Greeted by Ted Bradbury, very proactive chap and willing to assist in any way possible! Top marks. Assisted further by Chris who walked me out to the car and was prompt to rectify a couple of small issues I spotted on the car. Happy to help with refreshments also. This dealership sets a standard that not even Ford UK customer services can match! A big thank you to all the team who assisted me 06/06/17 for Dan's old Mustang
6 months ago
Kimberly Barnes
Having to start the New Year by unexpectedly having to buy a new car in a very short space of time was not ideal but I needn’t have worried thanks to Dinnages and particularly Oli who could not have been more helpful. No pushy sales people here or patronising comments just very good service and listening to your customer. Within a few days everything sorted out and one very happy and relieved customer with a lovely car. Thank you
1 month ago
Corey Biggs
Excellent customer service from Olly. Thank you. Would definitely recommend and we love our new car!
3 months ago
seerat A
Great service and very quick! Friendly staff always on hand, and always quick to offer a coffee! Would definitely recommend.
1 month ago
Deborah Smith
Fabulous service!!! Can't rate them highly enough. Had a problem, it was sorted. They went over and above what was expected of a dealership to sort everything out. My heartfelt thanks go to Chris the Sales Manager and his team for everything. Your team rock!!!! Thank you doesn't cover it.
10 months ago
Lord Kapacita
Excellent service. Thanks. ????
2 months ago
Scott Cabney
If I could put 0 stars i would do a guy who works in there called TED is the most rudest person to talk to would not reccomend going there apparently all us customers waste our time according to TED
7 months ago
Barney Mercer
Very polite and helpful staff. When sorting out my first financed car it was a very confusing process, the staff at the haywards heath branch helped my every step of way. Since getting my fiesta i have had experiences with most of the departments at dinnages and all have been excellent.
I would highly recommend them to anyone looking for a friendly, professional service.
3 months ago
Fabio
I have used Dinnages Haywards Heath for about 3 years for servicing and spares and more. Always had good feeling and service. Keep up the good work!
7 months ago
Austin Lochheed
Extremely helpful staff. Bella is great, well informed and not at all pushy.
3 months ago
Ali Salmay
Hi - I just wanted to say my experience of Dinnages Haywards Heath has been great. My local garage could not identify what was wrong with our car and so I came to you for a diagnostics test and you identified the problem and fixed very reasonably. it is like having a new car back! I also just got back from my hairdressers who had very positive feedback on Dinnages Many thanks
9 months ago
Robert Blade
Normal ford servicing pricing, small to medium range of new and used cars. Friendly staff, reliable work..
2 months ago
Glenn Stevenson
I brought a used Ford Galaxy from here two weeks ago, I was promised a missing key would be sent by courier in the next day or two, after a number of emails and phone calls I was told they had lost the key and are looking for it, I said if the key was not found by last Friday it would only be fair if they send me a replacement key.
As of now they have not replied to any of my emails.
I think it's also important to note that I did not receive any warranty in writing, no evidence that the car has had its checks.
Update: I just called the garage and they are going to give me a new key next Friday.
7 months ago
Peggy Kilker
Excellent, friendly helpful and non judgemental staff. One of the best dealerships I have ever visited!
4 months ago
Julio Chirinos
I would like to thank Oliver and the sales team at Dinnages Haywards Heath for the friendly; knowledgable and seamless service I received when looking for a car to replace my old one. From the initial meeting and test drive to the excellent handover when I collected my new Ford Ka+ and the follow-up call a week later.
9 months ago
Alyson Eland
Just picked up my new Ford Focus from Ollie and Chris and was very impressed with both the service and handover! Would definitely recommend them to family and friends!
7 months ago
Dianne porter
fantastic service helpful staff thank you oliver great after service plan and on top of that wonderful car
5 months ago
Adam Craig
I have just collected my 5.0 Mustang from John at Haywards Heath Dinnages. I must say I am over the moon with the service I received and the professional way that John performed. Highly recommend.
5 months ago
Alex Alexeev
Amazing service from Dinnages, have had two cars now from them and completely hassle free, have to say Chris was brilliant and so helpful.
I would definately recommend using Dinnages if you want a trouble free experience.
4 weeks ago
Timothy Oxner
I bought a car from Olly and my son bought a car from Steve on my recommendation, both a pleasure to deal - makes such a change from the usual surly sales staff at other dealers. If you want a Ford - this is the place to come....
2 months ago
Jason Compton
Went to look at a new car. Staff were helpful but not overly enthusiastic. We haven't had a follow up call.
7 months ago
Karen Stricklin
The Ford Mondeo. ST220 , has now waited for over 8 weeks for a part from Germany. Appalling service with no date for the return of the car. I have not been kept informed or kept up to date by dinnages of what’s happening.
7 months ago
Vladyslav Paliy
This garage is now costing me nearly 1 week without my car mainly due to lack of communication. As I depend on my car for getting to work this is serious for me.
Called on a Weds and they say Diagnostics can only be carried out Friday - I take the car Friday (waiting as I wanted to generate some loyalty) and find I am 2 days late - it could have been Weds
Friday say will be fixed on Monday, Monday car still not fixed, no reason given, still waiting.
Maybe this is just one bad experience, but it's bad enough for me - I am now a detractor
4 weeks ago
Chef
Dinnages turned my opinion of Ford dealerships around having dealt with Hendy (Lifestyle) of Horsham, Crawley & Tunbridge Wells! An incredibly helpful gentleman who assessed my Ranger and agreed to buy it there and then, with no hassle and even gave me a lift back!
5 months ago
Geneva Sides
Excellent Friendly Service.
1 month ago
Kamilah Moore
Dreadful service! Booked a test drive, which was confirmed. When we turned up there was no car available. Cocky young salesman didn't bother to contact us. During an earlier sales negotiation we specifically stated that our interest lay in a petrol engine version of our chosen model. When we arrived for the test drive the fellow was pushing a diesel engine version. According to him only diesel versions were available in the entire South East within the scrappage window (end of Dec). Solution? Off to a Skoda, VW, or maybe a Vauxhall dealership!!!!
1 month ago
Dorothea Zwei
My car went in to be moted and came back with scratches down drivers door. Had been in a few weeks before for a service and came back with the same scratches
7 months ago
Lou
Very good service professional and friendly Bella was very good and helpful
7 months ago
Mirian Quintanilla
twice this company have had my car,stii not repaired correctly,terrible service,i wouldnt use again very bad service.
4 weeks ago
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